Download & Install

There was an black friday offer for a 1 year Photoabo 20 GB by Amazon Germany, which I bought.I got the e-mail from Adobe with the coupon code, however big surprise, when I entered it in creative cloud. I had not thougt of my upgrade to photo Abo 1 TB.The system just installed a second Photo Abo with 20 GB, without any warnin or hint or question.I have no use for that, however my husband has an own Photo Abo with 20 GB. But I have no idea, how to transfer this Abo to my husbands computer, where it would be useful, because it should replace the old abo for one year and than continue the old abo.Does anyone no, how to transfer the on my computer useless second Abo to my husbands computer? Es gab eine Angebot bei Amazon Deutschland für ein preiswertes Foto Jahresabo, das ich kaufte. Ich bekam eine E-mail von Adobe mit dem Gutschein Code. Die Überraschung kam jedoch, als ich diesen in der creative cloud einsetzte, Ich hatte vergessen, dass ich vor einiger Zeit auf ein Fotoab

I have been having issues with fonts not downloading to CC. As a last resort I chose to do a fresh install of CC to see if that resolved the issue. However, it seems to have made things worse. CC wont reinstall at all. It downloads fine and prgresses through the install page, before saying it will now open CC. The installer closes and then nothing. Any idea how I can get it working again?Using Macbook Pro with M1 Max proceesor.

Ich habe gestern die Adobe Creative Cloud für ein Jahr gekauft, kann aber die Seriennummer nirgends finden. Wann erhalte ich sie nach Kauf?

Anyone else having this issue?

I am upgrading my MacBook Pro from Mojave to Monterey (10.14.6 to 12.0.1). I have the Adobe CC Photography Subscription, so CC and Apps are up to date, but I show at least 21 Adobe Apps that are 32 bit, which will be incompatible with Monterey. What is the best way to proceed -- without loosing data and settings in Photoshop and Lightroom Classic, but also removing all the old / leftover Adobe software? Thanks!

Hello, We use Google Analytics to track the traffic and are exploring tools for doing A/B Testing. Can we link Google Anlaytics and Adobe Target? Scenario : We want to use Google Anlaytics Segments for Targeting (using Adobe Target). Is this possible? Reference Link : https://www.blastanalytics.com/blog/adobe-target-vs-google-optimize-360-testing-personalizationCheers

I have Lightroom 6 on my 2010 Macbook Pro (High Sierra). I just got a 2021 Macbook Pro with the Max chip. I used Migration Assistant to transfer my programs over. I opened Lightroom 6. When I did so, it had a pop up message about how I needed to download some other software to make things compatible or something - I unfortunately don't really remember what it said exactly and can't replicate it. I clicked yes. Then I started getting these "ReceiverHelp will damage your computer" and similar error messages. I think it had to do with Cisco, but not sure. I deleted the files. Then when I tried to open Lightroom 6, it displays the splash screen for less then a second, then closes. I really really want to be able to use this software on the new laptop. Any help? (Note I also posted this elsewhere.) (And this is related to, but different specifics than https://community.adobe.com/t5/download-install-discussions/new-mac-book-pro-wont-open-my-lightroom-version-6/td-p/12542570)

I'm in the process of upgrading from MacOS Mojave to Maverek, but before doing so I wanted to create a virtual machine (running Mojave) to have continued access to the Lightroom catalog I have (just over 100,000 images).  I created the virtual machine, installed CS6 (Photoshop) and went to install Lightroom 6.  I was advised mine was an upgrade and it could not find a previous version.  I installed Lightroom 5 - everything went fine, and then proceeded to install Lightroom 6.  With Lightroom 6, I get stuck at:  Serial Number Validation Please connect to the internet to validate your serial number.When I start Lightroom I get:  Sign In Required:  this works fine.Next:  Access License Agreement:  OKNext: Serial Number Validation: never able to validate?? I checked access to the activatin servers and everything checks out, but I cannot get passed the Serial Number Validation screen. Careeese said: in terms of activation number you're

Hello,  My hard drive got wiped and I'm unable to reinstall Adobe Creative Cloud onto my computer. Lightroom is working fine but whenever I try to reinstall Photoshop or Lightroom Classic the installer won't open and no action happens. 

I've tried every solution including:1) Running Adobe Creative Cloud Cleaner Tool (and removing everything)2) Repairing Creative Cloud with uninstaller3) Restart PC4) Using an outdated standalone installer (Got stuck aswell)5) Installing Creative Cloud on a different user (administrator)6) Removing everything Adobe related:C:/Program Files, C:/Program Files (x86), AppData/Local, AppData/Roaming, C:/Program Files (x86)/Common FilesThis issue also happens with every Creative Cloud app, and Creative Cloud gets stuck on updating (and "Getting storage information")

Hello ,I sadly deleted my account but i really need my mail and account back because I need to use it for school in this COVID 19 period.Thanks for your help,CGM 

Dear All, I have acquired in May 2021 an old "Adobe CS6 Design and Web Premium Ret" version with CD and box (on eBay) - of course quite expensive. The serial number was registered to my Adobe account by an Adobe Employee in May via the Adobe Support. I have installed it on my two computers and use it only on one, as per license, although not very often. Now when I am starting the software (Nov 2021) I suddently become a message that that software is not genuine and that I have 10 days interval to take action and accept some of the Adobe offers. Chatting to Adobe they mention that mine is a volume license which is not supposed to be used and it was deactivated due to fraud. Question: can someone safely mentione that this is a volume license instead of a retail license? It seems strange that Adobe has not mentioned it when they initially registered the product and that there is a discrepancy only now. The CD and small box seem genuine and not forged. Of course I am pu

I have the same problem. I didn't migrate anything but did a fresh install. I'm on a M1 Max with Monterey (12.0.1) - sync doesn't work- managed to install Photoshop & Indesign, but can't install Illustrator- the official uninstaller doesn't run, neither the one included in the CC utils folder, nor the one I downloaded- the log tool & CC Cleaner tools crash on launch What now Adobe? 

I am trying to update the creative cloud from 5.6.0617 to 5.6.0.788. Automatic update to the latest version does not happen. I have tried going to help>check for updates but it says "you're up to date." I then download the Creative_Cloud_Set-Up.exe, run as admin, and check the version but it still says 5.6.0617. Curious what would cause the creative cloud to not be updated. I have logged out of the creative cloud and have done a restart. But the version does not change. Thank you for any information you can provide. Have a great day. James

Bonjour, je vous explique ici mon soucis. Sur un vieux ordinateur que je souhaite donner à ma fille, j'aimerais désinstaller les applications de Creative Cloud (Illustrator,...) car elles sont déjà installées sur mon nouveau ordinateur. Mon problème est que si je désinsalle sur l'ancien, j'ai peur de les désinstaller sur le nouveau car quand je demande à le faire, on me renvoit sur ma page de compte Creative Cloud. Je ne veux pas supprimer de façon permanente ces applications car j'en ai besoin sur mon nouveau ordinateur. Comment faire alors? Merci pour votre réponse.

I just started a 7 day trial of Adobe XD and it won't install. It gives this message. The application “XD Installer” can’t be opened. I am on a new MacBook Pro with M1 Max and Monterrey. Can anyone help? Mike    

Hallo zusammen,bei der Installation von CC 21 wurde ich gefragt, ob ich die alte Version löschen will. Ich habe auf ja geklickt. Nun ist mir aber aufgefallen, dass in den AppDatas bei den Roaming Dateien noch die Version 2020, die Version 2021 und ebenso die alte Version von der Bridge vorhanden sind. Bitte können bzw. sollen diese gelöscht werden und zwar deinstallieren oder mit der Systemsteuerung? Die Ordner haben im übrigen jeweils über 2 GB.Danke für Eure Antwort und mfG Marianne

Hi,I've just purchased a new PC with clean Win 10 installation.After completing the Creative Cloud desktop application installation it starts the automatic update process that reaches 30% and stacks there.I tried to uninstall the Creative Cloud desktop application and reinstall it back but it didn't help.Then I uninstalled it and installed Photoshop using the Photoshop Installer (without installing Creative Cloud application first). In this case, the Photoshop was downloaded and installed successfully, as well as Creative Cloud desktop application. The update process in Creative Cloud application then started and reached 91%.I tried to uninstall Adobe products using the Adobe Cleaner tool and remove all the related files and folders but got the same results as above.This is clean Win 10 pro installation and I didn't install any antivirus or firewall yet.Any help will be highly appreciated!

bONJOURJe ne peuxinstaller aucun logiciel car auparavent je dois mettre à jourle systèmeComment dois je faire?Je posséde un ACER ASPIRE V3 731MERCI

I use Windows 10, and I tried install programs for 4 hours now...but I can't install anything!!!If I can't use programs, I don't know what I paid for...........This message down below keeps pop up...and nothing works!!!!please please, tell me what to do.........:'(-----------------JavaScript is disabled. Please enable JavaScript and log in again. Check your browser A new browser tab has been opened for logging in. (Once authentication is complete, it automatically continues here.)  

it is not expired and paid, so why i cannot connect  message i get is:Nous ne pouvons pas vérifier votre statut d’abonnement.Votre abonnement Illustrator a expiré.Nous ne pouvons pas accéder aux serveurs Adobe. Il se peut que vous ne soyez pas connecté à Internet. Vérifiez votre connexion Internet, puis réessayez ci-dessous. Si vous rencontrez encore des problèmes, consultez notre guide de dépannage relatif à la connexion.

Hello, I am currently using an Adobe account given by my school. If I make a portfolio through Adobe, can I transfer my portfolio to another account that I make after I graduate?

Hello,Last week I got latest versions of Lightroom and Photoshop using Creative Cloud app.At the end of the week I had to restore windows because of an issue with my graphic tablet.Now when I start Creative Cloud app, it is displayed there is no update for Lightroom and Photoshop although there are in an older version due to the windows restoration.How can I get the latest versions ?Thaks for you help.Regards

Getting new PC, how can I transfer my settings & preferences?   [Edited by moderator for clarity.]  

I click on the BUY NOW and the page it takes me to does not list ACROBAT PRO DC anywhere.  How BUY NOW?