Download & Install

I've just bought a new MacBook Pro (Apple M1 Pro) and used the Migration Assistant to transfer all my files from my previous Mac. It worked fine but then Adobe didn't allow me to sign in again, so I uninstalled all the apps, including CC and reinstalled. I'm getting the following error and cannot do anything else. Any ideas how to fix it?    

So I had a creative cloud account through my school(because of a class) but it got deleted because I don't have the class anymore, so now creative cloud desktop is stuck on the sign in screen preventing me from deleting the apps, but I can't delete creative cloud desktop because I have those apps that depend on it, how am I supposed to fix this?

Hi! I've looked but not found this exact topic elsewhere in the forum, so please forgive any duplication.I downloaded InDesign CS6 from Creative Cloud in 2017 (deliberately, as an older version). I have a valid current subscription to Creative Cloud. However just a few days ago I started getting a warning notice whenever I started InDesign CS6, with a countdown telling me how many days I had left of a 30-day trial period. Apparently the program has been reverted to trial status, and there is now no provision for me to download a later version without first uninstalling it. (That's the only option provided in Creative Cloud Desktop.) I use the CS6 version deliberately, because I work with people who have even older versions; and the publishing software I use requires the same version in order to open a previous job: i.e., I cannot open older documents using a later version (hard to explain briefly—can give more details to anyone interested). I am running it on Windows 7, and I have

Annoyingly, As mentioned in the Title,The CC app has many apps iv'e installed but they are not detected.I've have PS, AI, ID and DW installed on my system however the Apps panel all says "Install" rather than "Update".I tried just installing PS hoping it would be smart enough to remember my settings etc.. It did not AND i now have 2 version on my machine.I searched and tried the renaming of the .db file, but that did nothing.Is there another solution or do i just need to reinstall everything again.Please help.Cheers

Hi, since the last update, i notice that my macbook pro (2020) is incredible slow when i use other apps like Zbrush. Someone notes this too?This didn't happen a few days ago before the update.

  Hi,I just signed up for Adobe Photoshop and wanted to download the desctop app on my MacBook.After downloading the desctop app Photoshop and XD is not even shown on the APP.I have to personally go to the CC website download PS and XD and it appears " XD is not yet available for your device."Any ideas what is going wrong?I am using a MacBook Pro with macOS Monterey (12.01) installed. Thanks for any advice.

Hi,I just signed up for Adobe Photoshop and wanted to download the desctop app on my MacBook.After downloading the desctop app and double-clicking on the icon for installation nothing happens. Any ideas what is going wrong?I am using a MacBook Air M1 with macOS Monterey (12.01) installed. Thanks for any advice. 

Hallo, ich würde gerne eine ältere Version von Photoshop installieren, da die aktuelle nicht mit meiner Hardware kompatibel ist. Allerdings wird die Option "ältere Versionen" nicht mehr angezeigt. Was kann ich machen?  

Hallo, ich würde gerne eine ältere Version von Photoshop installieren, da die aktuelle nicht mit meiner Hardware kompatibel ist. Allerdings wird die Option "ältere Versionen" nicht mehr angezeigt. Was kann ich machen?Ein Supportmitarbeiter hat mir bereits einen Download Link fuer die 2020 Version geschickt, allerdings funktioniert auch diese nicht und ich brauche die 2019 Version. Bitte um Hilfe!

Hello,I would likes to buy a new computer running Windows 11. The system requirement for Adobe Creative Cloud is Windows 10. Plese, will Creative Cloud work on my computer right? Thank you advance for your reply.

Can you go direct from Mac OS MOJAVE to MONTEREY?Will LR Classic V 11 work ok with it?I am currently using MOJAVE but LR Classic V11 is not compaptible with this, so I need to have a more recent Mac OS installed. Cheers  Bernard 

Can you help me? While buying the Adobe Cloud licence I accidentaly signed up with a wrong (unknown) e-mailadres. If I want to enter now Adobe sent a e-mail to this e-mailadres with a verification code. Because I cannot enter this e-mailadres I cannot see this varification code. So I cannot enter Adobe or change mij e-mailadres. What can I do? Dutch:Kunnen jullie helpen? Tijdens het kopen van de Adobe Cloud licentie heb ik perongelijk een verkeerd mailadres ingetypt. Als ik nu wil inloggen wil Adobe mijn inloggegevens verifieren door een mail naar dit mailadres te sturen. Aangezien ik hier niet in kan komen lukt het mij niet om in Adobe te komen of mijn mailadres te wijzigen. Wat kan ik doen?  

When a Creative Cloud Dektop App opens it has just a white screen, refreshes itself multiple times and then shuts down without any errors. I tried deleting OOBE folder, Adobe has full permissions and I tired reinstalling multiple times (on Windows10), what can be the issue?

Bonjour,Je cherche a réinstaller MasterCollection_CS5_LS4 sur mon ordinateur. Mais quand je clique sur instal, on me dit "Impossible d’ouvrir « Install ». Vous devriez éjecter l’image disque.« Install » est sur l’image disque « MasterCollection_CS5_LS4.dmg ». Safari a téléchargé cette image disque aujourd’hui à 09:52 depuis trials2.adobe.com. et si je clique sur ? on me ditL’autorisation de l’app a été révoquéeIl est possible que l’app présente un problème. Bien que cette app soit signée par un développeur identifié, son certificat a été révoqué. L’app ne peut donc pas être ouverte. Comment je fais? Merci 

Ich finde den Download-Button nicht bei der CS6

Bought a brand new SanDisk external SSD. Was trying to improve my work flow off of 2 computers and decided to install LR Class and Photoshop on to the SSD. However, that didn't work well so I removed the programs from the SSD. Went to reinstall them and accidentally started the install to the SSD. I hit the cancel button. The program then froze and would not finish the cancellation, eventually ending in a force quit via task manager and a restart of my PC. After the restart I plugged the SSD in and Windows advised it was damaged and needed repaired. Ran the repair tool, said there were no problems found. The SSD then no longer worked, it wouldn't transfer files and if it did it would crash after 5 or 6 photos. Managed to pull them of 5-6 at a time and tried to reformat the SSD. Still showed as damaged and the repair tool still said nothing wrong. Returned the SSD for another brand new one. Same thing...in my hurry I once again accidentally started the install to the SSD and cancelled i

I had Adobe Pro Dc on my old Laptop. I don't know what the company that I had hired to transfer all the information on my new laptop did but I don't have Adobe Pro Dc anymore. I go into my Adobe account and it shows that o have been paying monthly since March 2021 for Adobe Pro Dc. When I contact customer care, they reply they can't help me because they can't find my email address. 

I purchased, installed and registered Adobe CS5.5 Master Suite two weeks ago. Since that time I keep facing prompts to activate the suite, which I was under the impression should happen automatically..?An alert reading 'Unable to activate CS5.5 Master Collection' is followed by 3 options:- Retry activation- Contact customer support- Remind me laterI have tried and tried again to retry the activation. Each time, no matter where I am or what internet server I am using, I am constantly met with 'Please connect to the internet, then press Continue'.Today I tried contacting Customer Support. After being on hold for 45 MINUTES (!!) without once speaking to a human being, I gave up rather disgruntled.I have pressed remind me later day after day - but now my days are limited.What should I do? Any help would be greatly appreciated as it seems that once the product is purchased and money is in their hands, Adobe are impossible to contact. Definitely not the service I was expecting.

My adobe creative suite CS5.5 web premium works fine last week.But now, everytime i open it, it prompt me "activation required". with 3 option:1: retry activation2: contact customer support3: remind me laterWhen I Retried activation, it says please connect to the internet, My internet was fine, Please help.I have my serial number but cant do anything...

Need help to reinstall LR 5.7.4 on my laptop. Have valid license and perpetual plan on old PC which "died." Thankfully able to recover 20K+ photos from hard drive, but don't have CD or other media because I purchased this plan years ago via download. Customer Support referred me to this forum today.Suggestions?

Hello,I'm still using Lightroom 6 and had to re-install it after upgrading my Notebook to Windows 11. Now I can't activate my licence. Everytime I start Lightroom it says it is a testversion and asks me to activate. I always do, but next time I start the software the same thing happens.What can I do?

After upgrading my MAC OS to Mojave 10.14.6, none of my CC apps will update. Thinking it might be my Creative Cloud app itself, I uninstalled it and attempted to reinstall it. I can't even download the CC app. As with the others, it gets to about 5% then I get a P201 error message. There's nothing wrong with my connections, my internet or my network. I am aware of Adobe's support note about "compatability issues" with CC and Mojave 10.14, so that has to be it, yes? A fix would be appreciated ASAP!

Hi.Win 10 Pro, 64-bit, 24GB RAMVersion 20H2OS build: 19042.1288My old HDD crached and I replaced it with a SSD. I need to install all my software again.One of them is PS CC 2017I am getting the dreaded message when running "setup.exe". I have read a lot but cannot seem to find a solution:Update requiredYour browser or operating system is no longer supported. You may need to install the latest updates to your operating system.   Learn more I changed Edge to operate in IE mode only and that hasn't helped.I considered going the route by inserting the additional keys in the registry but don't know how to.Can someone please help me get this installed? I will REALLY appreciate it. Thanks.

Having trouble accessing the apps. Everything was working 5 minutes, ago till I got that message. I need urgent help. Pleaseeeee!!!!!!

 A message appears that you can't find the starting point of the program.