Recently I had to validate my student status again. I use a student license since I am enrolled to the Open University. Adobe has outsourced this process now to a company called SheerID. The people who work there, or at least the one I got in contact with, Jonalie D., is not the sharpest tool in the shed. As requested I provided a recent confirmation of the university that I am still enrolled there, with my own name and student number, just the same as last time I had to prove my enrollment to Adobe. This was not enough for her since the letter did not contain my initials. So, as requested by her, I send some screenshots from the portal from the university where she could see my account details. Again, this was not enough because my official first name is not the name I daily use and which is on my Adobe account. Official my first names are Jan Alexander, but I go by Sander which is short for Alexander. To show proof of this, I also send a copy of my passport. Again, t
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