Download & Install

I used my personal email address purchased Creative Cloud 3 years ago. This license was expired for 2 years and I haven't been using any of these softwares ever since. Today, I purchased Creative Cloud through the company email address. For some reason, Creative Cloud kept using the old account to login and downloading the apps. What is the best way to manage this? 

When I installed the beta Windows 11 OS none of the programs run correctly and some not at all. After some troubleshooting Windows is blocking some of the functions that allow the programs to run. This is directly related to the new ransomware protections Microsoft is implementing. The fix is super simple.  Goto Virus & Threat protectionScroll down to Ransomware Protection and click to manageNow under controlled folder access click on allow an app through controlled folder accessAdd your programs to the listVoila it is fixed.I would not turn off this feature as the threat of ransomware is higher than it has ever been. 

Never imagined a company like Adobe would be running such a scam. I have nver seen any other company charging a subscrption cancellation fee for products that I nver used. I just signed up for free trial then never used it and now I have to pay the cancellation fee. Just pathetic. This is the hard earned money you are taking away.

 

I have the redemption code and it keeps telling me that the # is invalid what should i do ? 

Hi Adobe support and community,I tried to download an App (Premiere Pro) via Creative Cloud. The download started but failed at different points, sometimes 5%, 10% and 30-40%, with a 113 error. The CC installation process does not allow me to retry and continue from the point of failure. Is there a way to continue the download without starting from the beginning? Is there a direct download link that I can use to download the product by itself without going through CC? Thanks. RegardsPaul Yeung 

I have Adobe Premiere Elements 2020 and Adobe Lightroom 6 softwares which I have used in “Windows” - computer”. I've been thinking about replacing my old computer to “Apple macbook”, but are those old programs working will in my possible new one “Apple macbook” -computer? Or do I have to buy new programs for MacBook?

So... this is all over the internet but no solutions have worked for me.  Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing.  Please.  I desperately need help with this. Uninstall everything - reinstall everything: no changeSign out all sessions: no changeErase all Adobe credentials in the certmgr and Credential Manager (a million of them): no changeChecked for special characters in my user profile: no changeReset IE Settings: no changeUninstalled IE and MS Edge: no changeDropped Firewall completely: no changeRepair Creative Cloud:  no changeUninstall and reinstall Creative Cloud: no changeCopied and Deleted the \AppData\Local\Adobe\OOBE folder: no changeDeleted the new OPM.db: no changeDownloaded and ran Creative Cloud desktop app uninstaller: no changeRan Adobe Creative Cloud Cleaner Tool: no change Does anyone have any idea?  Please help. 

I've installed Premiere Eelemts 15 and want to registrate my license. I get the message there is no internet, but I have internet as ususal. What can be wrong?

I cannot install Photoshop Elements 2021 becuase it fails with an error code of 199 saying it cannot install it automatically. What happened is I uninstalled Premier Elements 11 (yes,11) which uninstalled everything connected with Elements 2021 as well.  When I try to reinstall Elements the above error code is given, but this does not appear in the list of error codes which Adobe quotes on its help page for installation issues. Can anyone else help, please?

I purchased lightroom 5 about 8 years ago but my last computer crashed and the hard drive was lost - I tried downloading it on my new computer with the disc and for a week it worked but now it does not and the code is invalid - Any idea how to get it up and running on my new computer?

I got another message telling my the Creative Cloud "app" needs to be "repaired" - AGAIN! I get this problem nearly once a week at least since I installed CC2019 a month or so ago. My question: why??? Is there some "secret" way around this? Considering how much I'm paying every month for Adobe, the program really shouldn't have these sort of "start-up" problems. My 2019 resolution is to dump Adobe for good! PLEASE RESPOND ASAP!

Wihy can't I download any apps in Creative Cloud? It run until 7%(in AI) and 16% (in PTS) and then it stopped and inform installation failed.  

Hey ich habe ein kleines Problem und zwar habe ich plötzlich heute das Problem das mit in der Creative Cloud gesagt wird das die Server nicht erreichbar sind und ich bitte meine Firewall und die Zeit auf dem Computer nach checken soll.Ich kann aufgrund dessen auch keine Adobe Programme benutzten

Cada 15 dias me pide contraseña: coger carpeta y hojear hasta encontrar la hoja y ponerla (perdida de tiempo).Algunas veces no la acepta y he de reiniciar (+perdida de tiempo).Me da error en las llaves y nunca antes habia salido y eso no se va sinó reiniciando. A veces no puedo reiniciar porque tengo algo en marcha y tengo que hacer apaños cutres. O tengo un cliente al lado con prisas.Es un autentico coñazo!!!!

downloaded pse but installer seems stuck!!!what's my next step??Bryan Balasooriya

Hi all, I have a Macbook Air M1 and I can't install InDesign, the installation stops at 1% and slows down the computer ... Would any of you know how to help me? Thanks!

hello,i m beginner in photoshop.my computer features re not well for cc versions.I m using CS6.So i wonder, Are big difference between CS6 vs CC versions? Thanks for comments!  

Hello,The Adobe Xd showed up in my CC to Install.  So I installed it.  My question, is this app part of the Photography Package?  I don't want any extra costs added to my account.  It just showed up in my fly out window with all my Photography Apps so I assumed it was, but I just wanted to make sure.Thanks,Dennis

I have the photography plan. On my creative cloud application I am asked to "update" XD. I assumed that meant it was included in my plan because for other apps not in my plan get the option to "try". Is XD included in the photography plan? If not, can I remove it from my computer and not get charges for the full creative cloud subscription?

I'm using Big Sur 11.5.2 and tried opening, as well as updating Bridge.  I continue to get a write permission error. Is there a fix for this?

I have previously been provided URLs to download the M1 compatiable versions of the apps (by Adobe directly) as the CC app manager was not delivering the latest compaitble versions for M1 macs.  Since then the CC app manager still consistantly tells me there's updates but I'm wary of updating through it as there's a chance it could break the builds I have (which took a lot of effort to get Adobe to make available for me). Can anyone tell me if you've been able to successfully update apps on an M1 macbook pro through the CC app manager?  PS if you're from Adobe and happen to read this can you please pass on that your company's complete and utter lack of direct support is an embarrassment to your brand. It should not be the role of your community to do your job for you. 

저는 분명 플랜을 구매를 해서 사용하는데 지금 크리에이티브 클라우드에서는 설치할수 있는 앱이 이렇게만 떠요 다른 방법들 다 했는데도 안돼서 물어보는겁니다.

Hi. I have a single app license for Photoshop. My friend on the other hand, has a single app license for Lightroom. Is it possible to install both apps in a single machine where Photoshop is using my license while Lightroom is using my friend's?

Hi, I have a complex problem with Cs6.I deactivated Cs6, after trying to install it again I got information that my code is not working.When I contacted adobe support, I got an information that the serial number is correct and  they see it in the system2.My Cs6 doesn't appear in the products on my Adobe account, although I have an invoice - all from a legal source.When I try to add a serial number in my adobe account, after typing in, I get a message that the number is being used.However, there is no indication of anybody using this serial number in active tools.