Download & Install

Houve um problema ao instalar o photoshop. 

Meu computador é um iMac 2020 e o sistema operacional dele é o OS Catalina 10.15.8. Tenho direito de instalar os aplicativos do plano que comprei e quero saber como faço para instalar os softwares que tenho direito de utilizar?

Hi,my laptop has only directx 11 and the latest version i could install should be  24.4.1.The oldest version at Creative Cloud Desktop is 26. Is there another way to get get version  24.4.1 ? Thanks for help!

Hello, I installed the latest version of Photoshop 2026 on my MacBook Pro with macOS Ventura 13.7.8, and it indicated that this version would run without any issues on my computer. I deleted the old version of Photoshop. After installation, Photoshop won’t launch, and it tells me that it’s not compatible with my system and that I need to update it, which isn’t possible on this Mac. Okay, I thought, I’ll go back to the old Photoshop 2025, but when I launched the CC Launcher, clicked on the three dots next to the Photoshop tile in the Applications section, I couldn’t find the “older versions” option that was always there before.Thank you   

I just spend several hours on the phone with Customer Service which is obviously not located in the US. The problem never did get resolved mostly because of the language barrier. Then the online options make it very difficult to lodge a complaint or try to get help. I had to go back to the 800 sales number and repurchase my software upgrade and cancel the previous order to create a workaround for the problem. Adobe doesn't have a great customer service reputation anyway--guess they don't care because they figure they have a captive audience--but it seems it gets worse every time I have to deal with it.

It was deleted by accident when it did the last update.I look for "other versions" but it only shows lots of version 23. I need version 22 (2021).Please help! 

I have an old Photoshop license (CS6). I recently changed laptops. I deactivated and removed on the old one but I cannot install on the new one. It is not accepting the serial number. The customer service is not able to help because they are trained to only handle subscription products. I have bought a perpetual license and I should be able to use it however many years I want. Please help!.

Dear Adobe Team,I had to replace my laptop and would like to install Adobe Photoshop CS6 on the new one.I deactivated Photoshop on the old laptop - I took screenshots. However, I am still receiving an erroneous error message stating that my serial number is already in use on the maximum of two computers.It appears the usage counter was not reset during deactivation.I would appreciate it if you could either reset the computer usage counter or send me a replacement serial number for registration.Do you need the serial number from me, or a photo of the original packaging showing the product code?Thank you in advance for your help!Best regards from HamburgMirjam Ipsen

I have a plugin that requires that version, and I’ve recently switched from windows to Mac and need to get that version installed on my new max so I can use my plugin.

Bonjour,  J'ai changé d'ordinateur mon ancien étant complètement finit. J'ai réinstallé mon Adobe Digital Edistion et j'essai de donner l'autorisation à l'ordinateur mais j'ai un message rouge qui ce lit comme ceci :vous pouvez accorder une autorisation à cet ordinateur à condition de ne pas utiliser un ID etc...Comment je fais puisque l'ordinateur n'existe plus?  Merci

Does not update at all. Gets to 50% if lucky and stops.

I got this messages when i open both of my adobe PS v 27.0.0 and v 26.11.6I have subscription, other versions are not compatible with windows 10 so its not possible to update. I need help, i have projects with deadlines. I don have time to find solutions so someone of the Adobe do it. If its not possible i dont want to pay and i dont want to pay cancellation fee too, so you can find and fix the solution ASAP or delete my subscruption. I pay because i dont want problems.  

Hello, I have a perpetual license of Acrobat Pro (Version 12) registered to my Adobe ID account.I recently lost my previous computer and couldn't deactivate the software. Now, installing it on my new laptop gives me the "Activation limit reached" error.I already tried deleting the SLStore/SLCache folders and rebooting, but the same error occurs right after entering the serial number. Since this is an older version, the "Activated devices" section on my Adobe Account page is empty, so I cannot manage it myself.Could an Adobe staff member please help me reset the activation count for my registered serial number? Thank you.

I selected the 19.99 plan that gets you Lightroom and photoshop in one. Once I selected that package it walked me right to Lightroom but how do I get photoshop? 

I'm srilanaka citizen with srilankan bank acocunt..I'm trying to buy a new creative Cloud subscription from Sri Lanka, but I've tried repeatedly and still can't complete the payment. It just keeps showing the error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank."I made sure my Adobe region is correctly set to Sri Lanka and tried both my Visa and Mastercard. The weird part is, I called my bank and they confirmed that they haven't even received any payment or verification attempts from Adobe! There are zero failed transactions showing on their side, so Adobe's system is blocking it before it even hits the bank?Can someone please help me out? I really need this subscription and I'm honestly so desperate right now

I recently installed Adobe DNG Converter, and now I would like to uninstall it. However, it doesn't appear in either the Windows Control Panel or the list of installed apps, so I have no way to remove it. Is there a way to perform a clean uninstall of Adobe DNG Converter, including removing any remaining files and settings?

Please give me the download link for the Lightroom Classic version 12 with macOS Monterey.I can't find lightroom classic version 12 in creative cloud. Give me the download link for lightroom version 12 on macOS Monterey.

I recently installed Adobe DNG Converter, and now I'd like to uninstall it. However, the program doesn't appear in either the Windows Control Panel or the list of installed apps, so I'm unable to uninstall it. Is there any way to perform a clean uninstall of the program?*This post has been moved by a moderator.

订阅了高级功能无法使用

Olá, estou procurando o Illustrator 2022 v26, por gentileza, quem tiver e quiser repassar 

After running the installer downloaded from my account (Acrobat pro 2017 and entering my serial number), the installation completes, but asks me for an activation, which doesn’t work because I don’t have a subscription, just a perpetual licence. I am unable to get any further. Please can anyone advise?

I know its no longer supported BUT, i am a retired 74 year old and was very happy using CS4 for my charity leaflets etc.  I used Acrobat 9 Pro.  I allowed an update to latest Acrobat, which is very nice but i cannot afford to use a monthly license - i only use it 2 or 3 times a month.  I need to get Ver 9 back on but whenever i try to reinstall it stops and “preparing to install”.  It installed when i first upgraded my machine onto Windows 11.  Please help - i feel a little cheated because it was wall working fine.  CS4 still works fine, its just the Acrobat 9 Pro that has gone.

Replaced motherboard in PC and now Acrobat says on too many PCsAdobe Virtual Assistant saidHi James, I'm the Adobe Virtual Assistant. How can I help you?Adobe Virtual Assistant saidYou've reached your activation limit and need help. Is that right?YesNoYou saidYesAdobe Virtual Assistant saidI want to make sure I understand clearly. Which of these most closely matches your app?Acrobat ProSomething elseYou saidAcrobat ProAdobe Virtual Assistant saidAn active plan will enable you to activate or deactivate apps on multiple devices. You can sign-in and activate on two devices, but only use your app on one at a time.Adobe Virtual Assistant saidFind instructions on how to activate or deactivate your Adobe apps on multiple devices at adobe.com/go/multiple-devicesAdobe Virtual Assistant saidYou can also see which devices and browsers you're currently signed-in with at adobe.com/go/sessionsAdobe Virtual Assistant saidDid that help?YesNoYou saidNoAdobe Virtual Assistant saidOther customers with si

I am on Mac/ Creative Cloud works fine and updates. The legacy Acrobat set up does not. And now we have intel based time horizon - app needs refresh:(