Download & Install

Hemos realizado una reinstalación de Adobe Creative Suite 6 Standard en una MacProBook, pero al momento de intentar de activar la licencia con el numero de serie el equipo no valida este, se ha intentado activandolo fuera de linea a traves de un codigo de seguirdad pero este tampoco valida ambos. Como podemos hacer para que esta licencia adquirida pueda ser registrada nuevamente en el equipo Mac? Saludos.

Hola... Hotmail me dio de baja la cuenta con la que había iniciado en Creative Cloud, por lo tanto nunca pude verificar mi cuenta... Ahora que intento desinstalar toda la paquetería no puedo, Adobe me abre directo la ventana de verificación de correo.¿Qué puedo hacer?Ya he intentado recuperar la cuenta en hotmail, pero es imposible, todos los formularios me los rechaza

Why am I not allowed to run both copies of Adobe CC at the same and in two different states? Thank you.

error in install as pict

I just recently got the creative cloud installed and have been trouble downloading the apps, after going through the community solutions and tried a few of the methods was only able to downloads one of the few apps I need for my college course. I keep trying these methods over and over again and even restarting my laptop and doesn't work, I really need help.the error code 403 solutions provided didn't work for me anymore, I don't know if I'm doing something wrong but I was able to download one of the apps I need. any help would be appreciated.

I installed Bridge and Photoshop on my machine and am getting some ill effects on my laptop after having uninstalled. Effects were most obviously caused by Adobe software as they appeared right after Adobe software installation.  After uninstalling, the problems did not go away.  I would like every file Adobe software put on my machine to be off. Is there a way to do this? Thank you. 

My Adobe Acrobat Reader DC stopped working. I uninstalled, and then reinstalled. However, when I click on Acrobat_DC_installer, I get the error message "The following disc images could not be opened. Reason. No such file or directory." I really need to read pdf as in yesterday. Consider me waiving my arms and crying for help.  Thanks! Mac OS Mojave 10.14.6  

I originally purchased Photoshop Elements from Amazon US, at a US Dollar price in 2013.I now want to purchase the upgrade to Photoshop Elements 2021 at the discounted price that comes up on the web page.  See attached images.  When I proceed to purchase, I am given the UK price, which is not discounted.  I happen to currently be in the UK, but I first set up my account from the US. How do I purchase an upgrade to my 2013 purchased Photoshop Elements, at the US price being offered on the website?  Thank you in advance!

I currently have an iMac in the office and a Macbook Pro for when I'm out on the road. Both have CC on them. I'd like to get another machine for the office. I have a standard subscription for all of the apps which allows me to have two active CC systems operating at the same time. Is it possible to have CC put into my third machine so I can use either both of the office machines at once or the laptop and an office machine working together? So at any one time, only two of the three installs are active? Or if I want to have a third install available to me, I have to upgrade my sub? Thanks.

When I update programs, the previous version remains. Is it safe to uninstall the previous version? Greetings from Knud Erik Jørgensen

Dear Adobe Community, I have the following issue. I can´t update any Adobe CC Application or install a new one. It always starts a few percentage of success but than the typical colorful apple wheel appears and the complete MacBook get frozen or it starts automaticly new with the message "An error has occurred". I tried the steps below:Repair Mode of the Creative Cloud (with the uninstaller app)Deinstalled Creative Cloud and and all applicatians and reinstall them after itDeinstalled my Anti-Virus-ProgramTried the CC Cleaner ToolTried a different Creative Cloud version for my MacBook requirements (version of MacBook) But the problem is still there. I spended really a lot of hours with this drama. I would be very happy for any tip. Reinstall the MacBook would´nt be my wish... Kind regardsDominik

My Creative Cloud Student and Teacher Edition (one-year) (Paid Monthly) has just ended, but I can not renew.When I open the programme it shows the box"Renew your subscription at Adobe.com today."I clicked it as usual just like the month before. The browser shows up I choose the plan and It shows"You're already subscribed to the Creative Cloud Student and Teacher Edition (one-year). See your plan details We are unable to assign a license of the product you are trying to purchase to this account.How is this possible? I am doing this for almost a year and the problem never happened before.

Resently my PC was formatted & another hard disc was used for installing Windows 8 & other software.But I was unable to install Adobe Design Std CS6 6.00 again. It is showing 7 day trial.During activation it gives internet connection issue.

Does lightroom work on an HP?

Hi, my legitimate (bought from adobe) CS6 Web Premium serial number was revoked and I can not use them anymore. I have my serial number registered and available on my account. I have all the packages and disks with me.Would you tell me how I can fix this?

Will Elements and Premiere 2021 work on a MAC running Big Sur ver 11.5.1  I would like to know if there is a problem before purchase because I had Photoshop Elements and Premiere 7 and after updating to Mac OS Big Sur the software no longer worked.  I have since delete the software from my PC.  So I would like to know if there is issues with Elements and Premiere 2021 before purchase Thank youDeb

Howdy CC People.I have CC on my work computer for various stuff. I am trying to now download/install Photoshop and Acrobat. The status bar climbs to 6% then hits me with this bad boy:Upon clicking 'More Information' I get this wonderful thing:My main drive is a network drive with countless terrabytes available, but my D drive - where all my CC stuff is located - has around 75GB on it (It's an SSD, if that makes a difference).Now I have another PC next to this one that is absolutely identical in specifications and build set up. It has every single CC program installed and runs like a dream. For some reason that I cannot find, this one just won't play ball.Anyone here that can help? My companies IT department are absolute horsesh*t.

To install Acrobat DC I get the request to type my " Systemkennwort " sorry no english word found for" Systemkennwort " it seems not to be my password. Can somebody help 

I just bought a new Macbook and migrated my old Macbook over via Time Machine backup.  I updated my OS and the CC updated all my software.  Now I'm showing that I have the 2019 versions of the programs AND the 2021 versions.  Anyone know why that is?  I assumed it would just update the old software.

I am trying to cancel my "FREE" plan because it keeps poppong up and doesn't allow me to do anything else. I can't canel it as instructed by the help page because I haven't downloaded it. I am using a work computer and don't want to download anything. I just need the "FREE" plan canceled.

I'm trying to install Creative Cloud on my Mac. Installation finishes successfully, but then CC won't open. Not message or anything, just nothing happening when I want to open the programm. Have repeatedly deinstalled and reinstalled, deleted the whole Adobe folder in the library, run the Cleaner Tool. All did not help. If I check Activity Monitor, each time I try to open CC, a new AdobeCRDaemon task will start. Any idea what else I could try?(Might be related to older Adobe installations I had running on my old machine, based on which I have set up my new machine.)

Recently I had to validate my student status again. I use a student license since I am enrolled to the Open University. Adobe has outsourced this process now to a company called SheerID. The people who work there, or at least the one I got in contact with, Jonalie D., is not the sharpest tool in the shed.  As requested I provided a recent confirmation of the university that I am still enrolled there, with my own name and student number, just the same as last time I had to prove my enrollment to Adobe.  This was not enough for her since the letter did not contain my initials. So, as requested by her, I send some screenshots from the portal from the university where she could see my account details. Again, this was not enough because my official first name is not the name I daily use and which is on my Adobe account. Official my first names are Jan Alexander, but I go by Sander which is short for Alexander. To show proof of this, I also send a copy of my passport. Again, t

I've been using 2021 since it's release, but whenever I save a project, it shows the PP 2019 icon (see pic below).  I want to remove 2019, as well as 2020, and only have 2021 on my computer.  If I uninstall all the old versions, would it compromise the projects that were saved showing the old PP icons or if they were editing in the old versions? Thanks. 

Hello,I need assistance to de-activate an Adobe Professional XI license from a c omputer that I can no longer access as it has been re-imaged.Adobe support has directed me to this forum and instructed me to post for assistance.