Download & Install

I have a Creative Cloud plan but accidentally purchased an App using a different email address. Now, I cannot see the app when I open Adobe CC. Is there a way I can reconcile this? 

J'ai oublier mon mot de passe et on m'a volé mon mobile qui servait de 2eme facteur d'authantification.J'ai donc dû changer de numéro de mobile.Je suis parvenu à m'authentifier à Adobe en fusionnant mon Adobe-ID avec mon identifiant Google.Mais du coup, j'ai une faille de sécurité sur mon compte Adobe. Quand je tente de changer mon mot de passe Adobe OU de changer le numero du mobile OU de supprimer le 2eme facteur d'authentification, le processus Adobe fini toujour par me demander le code SMS sur mon mobile . . . que je n'ai plus.Qui peux me dire comment changer mon mot de passe ET le numéro de mobile ?Merci d'avance.

Hi, I have a perpetual license for Lightroom 6 classic. The license allows me to use it on two computers, so I had it installed on my laptop and on my desktop. I had a hardware issue with my laptop and had to wipe it clean. I now bought a new laptop and installed Lightroom on it but I cannot activate it because Adobe thinks it is still in use on my old laptop, so I get the following message: "The serial number [...] is already in use by the maximum allowed computers. You need to deactivate another computer..." Unfortunately I cannot deactive it myself as the system was wiped clean and has some serious malfunction. I believe the only way to get around this is by Adobe resetting all my activations (indeed there are previous posts in this forum confirming this) so I contacted the online chat support. Unforunately, I was told there was nothing they can do. The product is out of support, they said. Well, the product may be out of support but my license is a "perpetu

Cuando quiero instalar el Ps del plan que compré, no me permite instalarlo y sale código de error 190. Cómo puedo solucionarlo? No encuentro tampoco cómo descargar versiones anteriores, en caso de ser eso útil.

I paid the subscrbtion from my mobile but the plan does not appear in my account on my desktop, it is only appear on my mobile and i cant get accese to the programs. what should i do?

I'm trying to install LR6 on my new computer. I bought LR6 as an upgrade back in 2015. It's telling me I don't have a qualifying product installed, that's because I previously bout LR5 on disk, and the serial for that is long gone, and the only serial I can get from my account in Adobe is for the LR6 upgrade.So I'm now stuck with an upgrade serial number I can't use. Is anyone able to help me get this installed? If I can't then I'm going to be stuck using a 12 year old macbook pro! Or looking for an alternative piece of software.Thanks in advance

https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloudshows "Check your browserWe’ve opened a new browser tab for you to sign in. (Once you’ve been authenticated, you will automatically continue here)"download doesn't work.Could you please check this site?thanks

Does anyone know how to download a program (Adobe Animate, for instance) on another computer when you have a subscription already? I can't find a way to without paying for it again. Thank you all! 

I have tried all links, messaging, phone numbers and all support options point back to submitting a ticket. I have submited multiple tickets over the last week and NOBODY is getting back to me. Even calling the main phone support.... people ask that I submit a ticket??? I have lost $1000's in lost jobs due to clients not being able to see my website. I can't even login into the myportfolio.com page. It just shows error messages and "my account is not available" ???? Can anyone who reads this please help?

I keep getting a message telling me I have 10 updates available but when I open the Adobe to update it tells me Not Compatable.  1st - Why am I not compataable.2nd - If I am not compatable, why does it tell me that updates are available. Thanks!

I use my CS6 only a handful of times a year for personal use, so am not interested in upgrading to CC. Is there a way to be able to use my CS6 Win software to my new Mac? Is there an upgraded version I can purchase? Or maybe extra license fee without upgrading to CC? 

Hi, I have a Creative Cloud All Apps plan however I'm not able to download/install all the apps ie. Dimensions. Currently running the latest version of macOS Big Sur 11.4 and all my apps are up to date.  See screenshots of intalled and available to install apps attached. Anyone has insight in this issue?

Really struggling to get this installed on my laptop.  Keep getting the following issue:  "We've encountered the following issues: This application cannot be run from a network drive. Please copy it to a local folder and re-launch it.  (Error Code: 71)". Can anyone help please?

The thing is I tend to play some games on my PC, normal free time stuff, but since I installed the CC applications I needed for university, this idle task called 'Adobe CEF Helper' keeps my CPU up to the 30% of its capacity (collectively) and the performance of those have gone way worse since then, but if I could end that task, not only my games but most of my other processes would run a lot smoothier. I think I have an understanding of what the task does but no one is too clear on that so I'm going to straight up ask this:Can I end the Adobe CEF Helper task so I give space for other processes?Thanks in advance.(Edit: grammar)

Hi I need to reinstall my Lightroom (I purchased version 4), but after I log in on my profile, I find the software I have purchased, but it says that the installer is no longer available. How can I get the installer for the software that I purchased? -Tomas

The chat system is closed at 7 am Sunday, although it says they are open 4:30 am Sunday - 5:30 pm Friday.HELP!!I selected Illustrator, then went to "Pay now".... The amount is  zero because our institute has an institute-wide license so individuals do not have to pay.In this interaction with Adobe I had never, so far, been asked to enter Visa card information. I suspect this may be the problem, despite the $zero bill.Does anyone know of a tel number to contact a human?Peter R

Hello,When I visit www.creativecloud.com/educard and follow the direction the code for brand new creative cloud educard from bookstore says invalid, screen shot below, is there a better way than this forum to find someone who can help?  can someone please email me?  is there a live support person i can call?:[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731][This is an open forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting][NEVER POST A SERIAL OR REDEMPTION NUMBER IN AN OPEN FORUM !!!][You have just given your number to everyone who read this message before][I deleted the number... or people who receive all their forum messages via email]

I am moving/have moved my old CS 5.5 from my old PC to a new one.  I had no problem installing and  updating the software, but when it came to deactivating the license on the old computer and activating it on the new computer, nothing worked.  Not terribly surprising, this process is no longer automated for something so old, sooo after much poking around on the web I found a link to customer service on-line chat. The conversation started out quite well with "Ravi".   He understood the problem, and said that he had sucessfully deactivated the software on the old computer, but we couldn't get me successfully connected on the new computer.  Attempts to log-in and activate failed with an error message about not being able to start my Adobe CS Live subscription. Try  again later.  Ravi also had me use the Adobe Limited Access Repair Tool. So, he gave me the link to download the legacy softare (I had been working from my orignal files) and sk

i need to cancel this plain Creative Cloud membership (one-year)‎ because is very expensive and i don't have money to page

Is there an app for color adobe for android?

I buy my macbook pro M1 with Macos Big sur but during two days I can't install creative cloud on my mac. I download the creative cloud but nothing happen. Can you please help me ?!

Hi I right click on the Media Encoder app and "SHOW PACKAGE CONTENTS" does not appear. Is there anything else I can do? Lisa

When I try to instal Photoshop and Illustrator this error comes up - Error code 176: Unable to install on a network drive.I tried changing the intall location a few times but it didn't solve the problem. I don't get the error when intalling Acrobat DC.  

Hello Adobe team,Accidentally while I was checking the internet connection tracker, I found this huge number of Adobe files upload process, more than 3 Terabytes, please check the attachment,Please explain what is the reason.

I tried to download the recent version of photoshop on window 10 pc, and then the installation failed error come? after 10%. could anyone help me out? I just want to use photoshop for making images for my website.