Download & Install

Since updating to OSX Big Sur, the Creative Cloud Desktop app icon in the menu bar is stuck in this psuedo dark/white bordered style. This does not change if you are in Dark mode or not. I'm typically running in Light Mode during the day, and have attached a screenshot of the current state. I just went through a comprehensive re-move / re-install of the CCD app to sort out some unrelated issues and it didn't have any bearing on if this worked correctly, so there's clearly a bug at the core.

I'm retired and helping a local club and really only need photoshop and inDesine for about 3 months.  am I able to cancel after that and not pay a full years subscription? ThanksSteve

Hello, i'm using a macbook pro since 2013 , always had adobe suite but since 1 year, cant download and install any software of the suite...i need to get them back really soon, i have to go out from my office and work from somewhere else. Already had apple on the phoe,n my computer is updated...i dont know how to get out of this, could you please help asap ? in french it could be great 🙂 Marine

Creative Cloud opens and shows no updates, but when I try to click install on illustrator nothing happens, no error message given. Im on a mac using Catalina.

Hi,My Creative Cloud Desktop showes me an available Update to PS v21.2.5, but i priviously upgraded to v22.2.1) Is it a bug or is this update v21.2.5 still neccessary? PS is working fine as i can see.2) How can i disable showing this update? Installing it, could cause errors i guess. Thx cheers Hannes

I use reader pro maybe once a month. I've disabled all adobe related items from Task manager > start up. Yet 99% of the tiem when I don't even want to use adobe I get this when I start my PC up: It's reasons like this why pc's slow over time. How can I disable these until I actually want to use adobe?OS: Windows 10 Thanks

Hi there,on my desktop, i installed Acrobat X Pro years ago with a bought license. Today i got the abo with LR and PS and creative cloud app offers me an update of Acrobat Pro to DC. DC is not part of the photography plan as i know.I'm wondering what happens to my license if i update Acrobat X Pro to DC? Is it then just the trial or my still my lifetime license as DC? Thx Hannes

I was given Adobe Photoshop Elements 2021 & Premiere Elements for my birthay. It flatly refuses to work from thr DVD stating the Serial number is wrong! This is despite the fact I have, in desperation, tried both the numbers on sleeve. Ive been in to 'Help' but as far as I can see Ive done nothing wrong. I'd deleted my earlier version and all windows are closed - I really can't see what else I can do. After hours trying I'm most disillusioned with the whole proram but more to the point feel my family have wasted £100 + of their hard earned cash. I think maybe the thing would be to return it and ask for a refund though I can't see that happening. What Id really like to do is just use it to pep up my photographs for my Photography for Fun Group so I'd be grateful for any advice. Many Thanks

I know that I am an old user, but I would like to re-install my good, old Photoshop Elements 12 into my new computer. I have the serial number, of course. But I wonder if there is any possibility to find a download link for that?

Yesterday I singed up to Creative Cloud and downloaded Photoshop CC and Lightroom 5; they both installed correctly and work great.When I bring up the Creative Cloud desktop app under 'Home' it states that I downloaded Lightroom 5, only that!Under 'Apps' it doesn't show either Lightroom 5 of Photoshop CC but further down the page it gives me the option to install them both.Why is Creative Cloud not showing Lightroom 5 and Photoshop CC?Thanks

I had to uninstall the CC App to get my Premiere Pro to work again a few weeks ago. Since then I CANNOT get PS to get past 8% download before it fails. Premiere, Lightroom, Media Encoder, all seem to download and work fine. I get no error messages to accompany the failure and I have clients waiting I am on Windows 10 64bit. Any suggestions?  Ian

HI, Ive just subscribed to creative cloud. Lightroom download and installed without a problem. But Photoshop gets to abou 8% then says 'installation failed' can anyone help? Thanks 

My CC Photoshop failed to update. I got a message from BitDefender that says "The file C:\adobeTemp\ETR7343.tmp\1\Application\MPS.dll is infected with Gen:Variant.Ulise.162272. The threat has been successfully blocked, your device is safe." Is this why the install failed?

Hi,i need the latest updates for Production Premium CS6 applications on Windows. I'm mainly looking for Photoshop CS6Illustrator CS6Flash Pro CS6After Effects CS6Premiere Pro CS Where can i download them? Thank you very much

Hello. Are there any info about the latest updates?Are they optimized for the Apple Silicon M1 chip?

Hi Adobe Support Teams,Recently, I have download and Install Adobe Creative Cloud and Put a gmail account there, due to some reason I did not complete the verification process and when I open the app the Screen stuck that point where it want a verification code, but I realize that there are some mistake in Gmail ID, so tell me the procedure that how can I replace the gmail ID.  <link removed_kglad>

Hi, I really help someone can help as I've had very conflicting unhelpful advice directly from Adobe support. I upgraded my MacBook to Catalina 10.15.7 and now all my Adobe Creative Suite 5.5 has a 'no entry' sign in white. I've tried downlaods that don't work and because I nolonger have a CD drive I can't reinstall the discs. Can anyone advise, would really appreciate the guidance please, Catherine. 

i need the latest updates for Production Premium CS6 applications on Windows.   I'm mainly looking for   Photoshop CS6Illustrator CS6Flash Pro CS6After Effects CS6Premiere Pro CS   Where can i download them?   Thank you very much Link removed by Moderator

Update bleibt bei 85% hängen, FEHLERMELDUNG 11; Mehrere Neuinstallationen,gleiche Meldung-Bitte Installieren sie die Software neu Fehler 11, Bin am Durchdrehen. 

When I try to export a picture it comes up with the errror "an internal error has occurred: assertion failed" what can I do to fix this?

Is there a way to download older versions of Adobe Illustrator?

Ich habe ein Adobe CC Paket erstellt und auf einem PC installiert. Jeden Morgen nach dem sich der Benutzer angemeldet hat, lässt der PC keine Bedienung zu bzw. braucht zwischen 2 Klicks bis zu 5 min. Auch der Aufruf des Taskmanagers geht nur langsam, man kann dann aber auch nicht sehen, welches Programm ggfls Trafic macht, da auch die Aktualisierung einfriert.   Irgendwann nach 1-2 Stunden ist der PC dann fertig mit der Selbstbeschäftigung und dann läuft alles.Was genau macht das Adobe CC da? Wenn ich mich mit einem administrativen Domänen-Account am PC anmelde, besteht das Problem nicht. Bei einem Domänenbenutzer läuft die CC nicht.  

Hello everybody, I just updated my Ps to 22.2.0 but creative cloud still recommends updating to the older 21.2.5 version Any ideas of why this may be happening?Am I missing something? I cannot ignore or delete the suggestion for the 21.2.5 version. Tnx in advance for any info.