Download & Install

Hi, I have a customer who needs to factory reset his laptop and has purchased an Adobe License. The Machine was possibly infected by Malware as it has become sluggish. Can he still use the same license on the same machine if he does a factory reset or reinstall of Windows? Should he make the request with this license?

Hi all I have Adobe Photoshop Elements 2023 (purchased on 26.10.2023) and Premiere Elements (purchased 08.08.2024).I tried to install both downloads several times on my new laptop.At different times during the installation I always get the same error message: Either:Installation error:"Adobe Photoshop Elements 2023 cannot be installed at this time. (error code 183) Or:CustumHook_HD_EO.exe - System error:"The execution of the code cannot continue because MSVCP120.dll was not found. Reinstalling the program may solve the problem."With this error message, I am about to uninstall something. The error message wants a reinstallation.I then have to cancel the installation with "Exit" for both messages. The laptop is brand new (received yesterday). No antivirus program is running. The system is Windows Home 11 / 64 bit. Windows is up to date.Both Products are activated and I have also downloaded both installation programs from Adobe / Products and tried to install them.I al

Hi there,I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail. Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.I have tried re-installing the Desktop app and run update from Help> Update in Premier. Any help will be appreciated. Thanks.

Hi, Apps panel doesn't show installed Creative Cloud apps.I´v already try to delete opm.db as in (https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html) but it doesn´t work.This happens after an error that told me that I have to reinstall Creative Cloud Desktop app.I´m working in windows.THX  

i can't find the cancel button under my plan management ?i would like to cancel my subscribtion

I bought the CS 6.0 package a long time ago, and I've been happy with it.Recently, I bought a new computer and installed the CS 6.0 programs on it.However, it says that I've already reached the maximum activation count (2).So, I turned on my old laptop and deactivated the serial number there.But it's still saying that I've reached the maximum activation limit.What can I do?

Three years ago we paid a good education price.  It has increased quite a bit.  As we pay for services ourselves this becomes a shock.Anyone else see large increases in yearly billing?

Greetings, I just installed AcrobatXI Pro on a brand new computer, but I get an Update Browser message.  Product ID is ok and not installed on any other computer.  Tried running iexplorer and still get the message.  Any thoughts on what I can do to get it activiated? Regards, Robert

Having a frequently issue with suscripción when I use premium features unable to export video__> restore failed sign with suscribed account fix. NOTE: monthly subscription still active I just login logout restore subscription BUT DOES NOT WORK 🙎

포토샵, 일러스트 외의 다른 프로그램을 다운하려고 하니까 계속 대기중이라는 표시만 1시간째 뜨는 중이고 다운로드가 시작이 안되는 것 같은데 왜 이런건지 모르겠음. 

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Hello,Few weeks back I downloaded and installed the trial version of AI.  Couple days ago it stopped working.  I tried uninstalling and re-installing but its not even in program manager.  I have windows 10. So I decided to uninstall CC.  CC is in program manager, click to Uninstall and Windows 10 does nothing.  Ok fine, I downloaded the CC UNINSTALLER and immediately get "Sorry installation failed"  - Another installer is current running which must be closed before installing this product.  (Error Code: P87).Before you tell me to look at thread creative cloud installation Error 87  , I already have.  None of these worked for me.  I DO NOT have ANY OTHER Installer programs running.  When I look at task manager, all I see is CC starting and ending right away and disappears.  NO OTHER INSTALLER RUNNING.I have downloaded the FULL distributed installer for CC and tried to launch the installer that way... FAILED.  In my Windows

Hi team, I am trying to integrate Analytics Health Dashbaord. For that I am following the process as given below but not able to generate tokens:https://express.adobe.com/page/tnNQGNlfzta3b/ To use the Analytics Health Dashboard v3.0+, you need 1) an Experience Cloud login with System Admin OR Developer access, and 2) Adobe I/O OAuth credentials established to connect to the 2.0 Analytics API. Read more about the 2.0 API, and watch this video on how to establish OAuth credentials.In cases where your browser does not return JWT token when you attempt to authenticate, there is an option to manually generate a JWT Token and use it to run the Analytics Health Dashboard. The steps to do so are as follows:Obtain the Client ID and Client Secret from console.adobe.io for the project that was setup for your AHD integration.Navigate to the Adobe OAuth 2.0 PlaygroundEnter your Client ID and Client Secret. Fo

Help installing my new Photoshop Elements 2024 on Windows 10

Как вернуть деньги, отменила подписку на почту ничего не пришло,

Can anyone help? Earlier today my computer said it ran into an error and had to restart but right after that I had a pop up AdobelPCBroker.exe system error  The code extension cannot proceed because bcrypt.dll was not found.  I've tried uninstalling adobe stuff from my computer to reinstall it but it won't let me uninstall. I've tried stopping the tasks but it constantly shows and frequently reaches 300+ Also, Windows Media Player was removed.

I suddenly have to sign in to CC, then I am told to continue and it reverts back to the sign in. Four days now. I have deleted CC and re-installed. Same problem. Urgent please.[Moderator][personal information removed per policy - https://forums.adobe.com/docs/DOC-3731][This is a public forum, not Adobe support, please do not post personal information]

I’m having a problem trying to install applications on my Mac, I have an enterprise license. I go to the Adobe website and I can download any application, but the issue is that when I follow the instructions I try to log in in my corporate account, but I can’t. A pop-up window appears saying “Something went wrong, Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service.” Note: This is a corporate computer

Many of the apps that I once used are not "system incompatible". A few years ago I added memory and installed slightly older versions of apps and things were working fine. I haven't used cc in a few years but was still paying for it but now I go to use them and it's incompatible again. I've been looking and looking to find the versions that work for my system but can't find them. I would like to continue to pay for and use these apps. Is there really no option for me? I can't find a more direct source for help so I apologize if this is the wrong place to post this.  My system:

In my profile details there is definitly a plan from school with all apps included. Ipress download, and I get in a page were all apps have the buy option.While I norally have a plan. What is happening? When its in your plan,your supposed to have it right???

i want install adobe lightroom classic in adobe creatve cloud app in mac osbut i have problem with this""""Every time I install it, it gives this errorExit Code: 107 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 0 warnings(s) FATAL: Error occurred in Expression Evaluator for expression '[IsEnterpriseDeployment]==true', check the expression FATAL: Error occurred in install product workflow with error code 107 error message Invalid condition string specified, Missing variable: IsEnterpriseDeployment identified ERROR: Invalid condition string specified, Missing variable 'IsEnterpriseDeployment' identified 

Many years ago, I bought a set of Photoshop CS1 boxed products. Although pirated software was rampant in my country at that time, I did not agree with the practice of using pirated software, so I spent a high price to purchase it. However, now it seems that this was actually a wrong decision. Purchasing genuine Adobe software actually does not provide any guarantee! CS1 for Win is the first product to use activation technology, and CS1 for Mac does not require activation. Unfortunately, I purchased the for win version!Because I am not an industry user, I only use it occasionally and it remained idle for many years afterwards,Recently, when I wanted to use it again, I found that it could no longer be activated,I have already communicated with Adobe customer service 6 times regarding this issue. Can you believe it?They should be very clear about the problem I am facing, but they cannot solve it. They repeatedly provide mechanical responses(EOL), urging you to pay the subscription fee or

Hello, how can I avoid please the unwanted spam that keeps popping up on my computer?

Mon fils a ouvert un compte pour ses études mais il n'en a plus besoin. je souhaiterai garder ce compte à titre personnel pour moi. est ce possible et si oui comment faire ? je suis complètement bloquée Merci pour votre aide

Hello, I am new to trying to design my web page with Adobe Products.  I see that Adobe offers many app options now for website creation.  I need something fairly simple because I have no knowledge of coding.  So, my question is folks, what exact apps do I need to get to recreate my page and then, how do I get it actually live online through Adobe?  I was told that my purchase of Creative Cloud would accomplish all this but now I see that is not true.  Thanks.