Enterprise & Teams

Bonjourje constate avec stupéfaction qu'il n'est pas possible de supprimer directement une licence (j'en ai 4 en cours, 3 me suffisent) depuis le compte de gestion de l'équipe de créative cloud. On me demande de contact le service client, pour lequel il n'y a pas d'adresse mail, le chat est acutellement indisponible et je dois me taper d'appeler le service client par téléphone sur les horaires donnés ???!!!Je trouve ça absolument grotesque ! Quelqu'un de adobe que me contacter SVP pour résilier la licence de trop ?? Merci !

Bonjour,Nous souhaitons supprimer 2 licences que nous n'utilisons plus parmis les quatres que nous avons.La console d'administration ne nous permet pas de le faire. Comment devons nous procéder?Cordialement

Hello I manage PCs rooms in Unversity.I exprienced several PCs have the same symptom.But not all PCs have the symptm. We uses them under Windows domain environment.While 1st OS id logins the OS as a domain user, then the 213 error occurs. After signing out OS,2nd sign in OS , there was no error. This symptom can be repliecated at the specific PCs.From the upper situation, the symprom doesnot  seems to depend on  Adobe CC application revesion. So I uninstalled all Acrobat CC aplication . And more used cleaner tool for compleating delete. For a 1 month, there have no error, but the same symprom started to occur again.So I removed the following data.I but still the same symptom occur. How can I resolve the problem?I scaned file system using sfc /scannow. but  still the same symptom. https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delappusermac

Is there a way to share Creative Cloud libraries across an entire organization (i.e., everyone with a company-affiliated Adobe ID)?I have several libraries to share with our marketing staff throughout the organization and thought that selecting "Move to Team" after creating each library would ensure that everyone on the team had access. However, I'm finding that people can't access the libraries until I share them individually by email, and that's not feasible for a whole corporation.(I thought about splitting people into custom groups to make sharing more manageable, but I don't see an option to save collaborator groups either, despite what Adobe Support says under the collaboration section here.)My company admin got in contact with Adobe Enterprise Support, who suggested making the libraries public and then sharing links to them. But I'm hesitant about sharing copyrighted assets that way, especially since Adobe for Enterprise's documentation implies the ability to securely share asse

Hello all,I have created a package in AdminConsole which contains all programs. This package I distribute via a software distribution in which the software is installed via the local system account. In the package Adobe Fresco is integrated in version 4.2.0. When installing Fresco, the package installation always aborts with the following error message. If I run the installation with a user (with admin rights) the installation runs without errors. An older package with Fresco 3.7.0 can be installed with the system account. 01/26/23 10:39:52:197 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8252 | The return Code from Provisioning Tool (1). 01/26/23 10:39:52:198 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8252 | Provisioning Tool has failed to suppress EULA for the product. 01/26/23 10:40:12:348 | [FATAL] | | ASU | DeploymentManager | IPCInterface | | | 8616 | Operation failed 8 and errorCode 191 01/26/23 10:40:13:395 | [ERROR] | |

buongiorno, ho un account adobe cloud per <PII removed by the moderator> ma non è un account admin. l'  account Adobe Enterprise ID è stato creato utilizzando una email <PII removed by the moderator> che è stata interrotta e non è più accessibile. come posso recuperare il mio accesso amministratore?

Comment savoir si les licences utilisateurs sur un compte d'entreprise sont bien utilisées ou sous utilisées ? Merci de me dire comment procéder.

Can unlicensed users in my organisation access Adobe Stock if our licensed users are assigned Creative Cloud for Business Pro Edition?We're using CC for Teams, and our Anniversary Date ir rolling around. In addition we have an Adobe Stock subscription. You can't assign the Stock subscription in the Admin Console, since it is associated with the organisation. As such, when I invite users but don't assign them licensing they can still access Adobe Stock credits.On our anniversary date last year we took advantage of the CC for Business promo. Same price (for 1st year) + includes 'unlimited' Adobe Stock with Extended licensing by default. That's a no brainer.However, when we came to actually use it we found that the unlimited Stock was tied to individual CC for Business assignments. But you also couldn't layer on an individual Adobe Stock subscription to provide Stock access to unlicesed users.We had to refund and revert to CC for Teams. I would really like to know if anyone has CC for Bus

As account admin I recieved a request from a user to use Premiere Rush. This users however has already been assigned a Creative Cloud All App license which should include Premiere Rush. The only options after selecting "Review Request" are to "Buy More" which I assume means purchase a seperate licesnse for PR, or "Deny" the request. The option to "Approve" is greyed out. Adobe CS is a mystery I'm still trying to figure out, so if anyone has any idea why this is happening, or if you are from Adobe and can help, I would be very greatful.

I have moved all my licenses to a new team that my reseller manage and i now want to delete all the licenses in my old team - how do i do that? I have removed all but the last one, that one i can't delete - get the message "to delete thos license, contact support". And that is what I am doing now 🙂

Hi there, While looking at RUM updating log on some computers, i've noticed that a download error '125' has occured on many of them but only for one update package:  [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 4652 | Fatal Error '125' occurred while download[FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 4652 | Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.5.3.848). Error code: '125' All other updates packages are downloading just fine from the internal AUSST server (IIS based). Troubleshooting done but who did not solve the issue:Followed the topic Résolu : Installing AUSST 4.0 on Windows Server 2012 R2 - Adobe Support Community - 8508285  (Did a IIS website reboot after the change)Regenerated and manually updated the ".override" config files on computers at the locations specified by Adobe here:  Configuration du serveur de mise à jour int

If I have a desktop and two laptops of my own, how many licenses do I need?

Hi everyone, Our creative team has CC licences within an enterprise structure. We recently moved to Adobe Fonts as our font manager which has worked well, except for being able to add fonts we have purchased that are not available on Adobe Fonts. With Extensis, end-user designers were able to add fonts indepent from IT but with Adobe Fonts we have to submit a request to IT to add custom fonts for us, which can sometimes take several days.  Are there enterprise CC settings that would allow creative cloud end-users to have custom font addition permissions without having to assign a permission level that IT would not allow? Our creative team doesn't need high level admin access for anything other than this one custom font addition licence.  Thank you!

I have several accounts set up using different email addresses. How do I incorporate them into an account with the remainder so that I receive one FV?na

I am one of the ITs at a park and rec. We recently got a new marketing and special events supervisor. She is trying to access the Creative Cloud apps on the same pc the old supervisor used, but is not able to open them. It is a general login.  Someone had to fill in and do some of the marketing work while we were trying to fill the position. All have used the same computer, but have different logins. Is it the different logins that is causing the problem? Is it possible to for the new supervisor to be able to use that creative cloud account?

I am trying to download adobe cloud, but when I press continue nothing happens. I'm stuck on this screen. I've pressed continue many times but nothing happens at all. I've tried re-downloading the installer tons of times, checking permisions, etc; but nothing is working. Help!

Is there anywhere on Adobe where I can contact customer support directly? I needed Creative Cloud for three months at my school and I accidentally bought the annual plan instead of the monthly plan and I cannot cancel my plan now without paying a hefty fee. I am happy to pay the normal monthly plan price for the months that I have used it because I have no use for any of the apps for the next seven months until my subscription is up. 

Bonjour, Je ne savais que j'avais pris un abonnement à vie à Adobe Illustrator. Impossible de résilier. L'aide en ligne ne correspond pas du tout à mon interface. https://helpx.adobe.com/fr/manage-account/using/cancel-subscription.html Lorsque j'essaye de résilier, je n'ai pas le droit de cliquer sur le bouton "Continuer" Bien sûr, le support d'Adobe est incontactable. Comment cela peut-il être légal ?

Everytime I try to approve a product request, all I get is "An error occurred while updating one or more access requests. Please try again later." I have tried again later.  Has anyone else had this issue before?

So... How Can I contact Adobe Sales Team if I need to buy a special offer for my Online School ? I need to discuss and buy ... dont have so many time to search !!!!

I registered a student plan with my academic email, when I click the button Bekræft din konto and enter the password, there's always this error happening, even when I didn't finish filling out my password. When I try to log in again, with the authentification number sent to my email, it kept happening so now my account's temporarily blocked. It's fine for my Google account. Now I need to log in to my institution account to cancel the plan, kind of disappointing! Any helps? Thank you. 

My company recently started using CC Cloud sharing for project files. We all have our own folders, and the other people are invited to "Can View" so we can all see/downlaod eachothers projects, but can't edit folders directly. When someone with a shared folder deletes a file from their folder, it shows up in everyones trash (on Mac desktop). Does anyone know why this is or how to turn it off?

I want to remove the Protected View option which is driving me insane and which I accidentally activated a long time ago. Everytime I try to follow the instructions and go to Preferences, Adobe just crashes and says "not responding." This happens whethere I have a file open or whether I just open Adobe. Any ideas?

I am unable to access the admin console because of a certificate error. How do I update the certificate if I no longer have acess to the admin console? 

Afternoon.I'm having an issue with 1 user, once created their username changes as does their name. I have created them the same way as all the others, i have retried in both the standard cretion are and via cvs and the same thing happens.  So i create the users as standard - *name*@*domain* along with their name Joe Blogs and licence. But when done and i check them it has their username as just *name* and their name appears as Joe BlogsJ None of my other accounts do this even when created in the same CSV. Any help would be appreciated.