Enterprise & Teams

I am the Adobe Admin Console Administrator.  The IT team all changed thier password and each of us got an email from Adobe telling us we no longer had admin rights on the console.  So we can no longer log into the Console, we cant report this as we cannot get in, its like catch 22.  Surely to god, there is someone we can email or call, after over 2 hours on the phone yesterday to "Customer don't Care", after being passed around left right and centre I acheved nothing, the phone went dead.  Who should I talk to? If you say log log into the Admin Console and raise a case I may be tempted to be rude.

Hello, I was wondering how some of you are managing remote work and Adobe Creative Cloud. We do design and video work so our main apps are INDD, PS, ILL, and Premier/AfterEffects. We currently have an on premises file server with most of our work on it. For file intensive users we use a mix of VPN and a local Mac for them to remote into so they have local network access. VPN proves too slow for any Adobe app to function. We are considering moving this location and as a result I expect more users to become remote. What are some of the most effective solutions for this type of workflow? How are these challenges being addressed? Kind regards,BW

I have one Creative Cloude license many years ago, and I bought now a new one, but I don't see in Admin Console, only 1, altough there should be 2. What can I do? I got the Invoice, so the buying was succesfull.

Hello!Please, i need to download my last invoice; i stop contract with Adobe and i did not received my last invoice.How can i get it? I will mentioned that, because i block my account, i can't see my history .

"Functionality within the Admin Console will be restricted until the contract owner accepts the terms and conditions."- Showing this Error  Unable to add Users in Console. 

Hi there,So my college has the Enterprise CC plan, allowing full access to all Adobe apps for free. However, I went to use it at home, downloaded CC and signed in with my college account and it only lets me use 7-day Trials rather than allowing me to keep it. Is this a problem or is it like this for everyone? If thetre is a way to download them onto my laptop without a trial, it woukd be great since I need to do some coursework at home.

In previous versions of the CC app, I was able to click the three dots and the option to install other versions of the software came up. Now it does not. I cannot find where to perform this task.I have full admin access to our license. Screenshot attached for reference.

Hi,  I hope someone can help me out on this.I just installed Creative Cloud on my new Mac (MacOS Ventura), but for some reason the file synchronization fails. I can't even find the 'Creative Could Files' folder (it doesn't exist).As you can see on the screenshot, it says that there is an error, but all settings are ok. So why doesn't it work?(as it still works on my old computer...) Thank you for your support and help on this! Much appreciated.

I signed up for a 7 day trial and then was granted a license by my company....same email address was usedCan't figure out whether Adobe will automatically recognize that I"m the same person, and am worried I'll be billed (this Friday).  How do I do this?

Hello,We have a problem with our licences since last week. All my team can't work.It's a problem of invoice. We have send a message to M. O'Connell to find a solution but at the moment, we haven't any news.Please help us to contact him or to find a solution !I can't believe that Adobe doesn't help us more...Frank

Hi everyone,We are a company with 7-8 people using differents adobe services and instead of having each account their own billing and payment, I would like to centralize everything in one account that would only make me pay one big montly payment and allow me to manage subscriptions and users.How can I achieve that ? Thank you

Wishing to enable 2 factor authentication for new and existing user, but when I goto  Settings > Privacy and Security > ..., Authentication Settings is not listed in there, this is true if I look in the Business ID or Adobe ID. What am I missing. Using this document.https://helpx.adobe.com/enterprise/using/authentication-settings.html Thanks,Jody

trying to enforce multi factor Authentication, system says navigate to Settings > Privacy and Security > Authentication Settings, In the admin console for my company I have Settings > Privacy and Security > Security and Privacy Contacts.  How am I suppose to enforce password security or 2 Factor Authentication?

Hi all, One of my clients got alerted about the Adobe Target VEC Helper-plugin going to be changed to Adobe Experience Cloud Visual Editing Helper-plugin. They ae now asking: When they first implemented Adobe Target VEC Helper it was seen as a SaaS-solution, but is this plugin – and the Adobe Experience Cloud Visual Editing Helper-plugin actually a SaaS solution? And if it is – why do you think so?

Hi, I am trying to save workflow priority by setting priority through workflow process step. However, the property is not getting set to the item even after commiting the change as per the below snippet. In crx/de it still shows the priority as 0(which is 'MEDIUM').  Any suggestions here please.   NOTE : I have give system user all the required permissions (read,write, modify). Thanks Raviteja K    

As far as I know, the SDL license does not provide cloud functionality.The premiere pro auto text caption, Adobe Fonts, Lightroom CC and XD plugin features are not supported.In addition, I would like to know all the cloud features that are not available in SDL for each program.

This is regarding one of my customers.They've had a bunch of users removed from admin console.They have been removed by the system.Why does this happen?And what should we do?

in meinem Admin Portal kann ich keine differenzierten Admin Rollen (z.B. mit nur Leserechten) vergeben. Gibt es eine andere Möglichkeit einen externen mit nur Leserechten in mein Admin Portal schauen zu lassen?

same at subject

Hi, Adobe support community.I'm Sota.I'm using Adobe User management API(UMAPI). And I'm getting user information through Python. But I cannot get user information of more than 2000. Please teach me any solutions. Best regard.Sota

Hei,I have my Adobe account with organization linked today. And I get a new job and the new organization will pay for my account. How can I move my adobe account under a new organization without loose the contents fex. Lightroom cloud photos. Or is there any easy methods?

 Can team manager or contract owner see my work and file? If I don't share file to him ? What information can the contract owner know?

I'm currently migrating codes to AEM cloud.It's recommended to register servlet with resourceTypes, and I change my servlets from path to resourceTypes, but it doesn't work properly.E.g.Change Servlet from sling.servlet.paths to sling.servlet.resourceTypes=bin/pro/getUserTypeAdd nt:unstructure node at /etc/bin/getUserType with sling:resourType=bin/pro/getUserTypeWhen I test on servlet resolver, my servlet seems always under SlingPostServlet.When I test on page with localhost:4502/etc/bin/getUserType, with GET, it redirects to localhost:4502/etc/bin/getUserType/ then return proper value; while with POST, always return "Content modified /etc/bin/getUserType"Could you help check how fix that, and what's the best practice.

Hi,How can I have an admin console including all Adobe Creative applications and enable me to add many users to be verified and licensed?

After spending hours trying to cancel my account, I am still unable to cancel. We should contact our local government representatives and ask them to create a law that forces companies to make account deletion simple and straightforward. The new law should force companies to give refunds if their cancellation procedures are lengthy or irrational.  Adobe make it difficult to cancel because they want to take your money. Ethical companies don't operate this way.