Enterprise & Teams

 Users on our remote desktop server keep getting these prompts for just about every Adobe process. The CEO is working from home and has gotten 30+ of them today. This started after an automatic update last week. Why is this happening and how do I stop it?

Hi,   I in charge of the shared devices installations for my organization. But at some point in the last year, the packages tab is gone missing from my admin console and we are not able to get it back. We have check all permissions we can think of, but no success for now.   What can be the problem? What else can we do?

I've been using several Creative Cloud services the past year at my job, and I currently work together with another UX designer. We share several cloud files that we work on together, but I am the owner of most files. In a few weeks I will quit my job. The Creative Cloud subscription is connected to my work email, which will be closed when I leave. What happens to the shared files when my work email stops working? Will my colleague still be able to use the files, or will they disappear? If so, what is the best way of making sure that she has access to files when I leave? 

I guess I don't understand how comapny storage allotment works. I have one employeee that just hit 1TB and is getting full storage messages and can not save more to cloud. For reference, user has uploaded conten from several photoshoots in Lightroom CC. I thought this wasn't a limitation now that company storage is pooled (we have several TB free).

So I moved schools recently and I got a new adobe account that the school set up. However whenever I try to open the creative cloud app it says "you've been signed out please sign in again to continue using adobe apps". I then get the prompt to sign in which then sends me to the same page. No option to type in the new details. I think the problem may have to to with the fact that I had a different adobe account at my previous school and they delete the account once you leave so I think that maybe it is trying to sign into an account that no longer exists. This is only happening on the laptop that I had the previous account signed in as I signed into my windows computer and it was perfectly fine. Just my macbook is having issues. I can still use the applications that I have installed though. Problem is I can't update those or access my cloud files which I bet I have to sign into creative cloud to do. I have tried to repair creative cloud which did nothing so I then tried to uninstall it

Have a 6 months subscription to adobe but when i login it keeps telling me my license has expired but I have 6 days more. I already uninstall adobe, format my pc and reinstall all the adobe apps, but they all give the same error can anyone help

I have multiple logins on my Windows 11 laptop that I use depending on which client I'm working for.Currently I'm having to sign out of photoshop every time I log out and into a different client profile.I'm using the same ID and I'm the only one using my laptop. Is there any way I can fix this so I don't have to log into CC each time?

Can someone explain to me what is the 90 unused licenses?  

Bonjour, J'ai envoyé un bon de commande pour renouveller mes abonnements ADOBE et pas de nouvelles de mon gestionnaire de compte !! Sa boite mail est pleine. ADOBE Menace de fermer le compte de notre établissement. Avez vous une adreesse mail ou numéri de téléphone qui fonctionne pour renouveller notre abonnement. Merci !  

For some reason, I can't add more licenses in Adobe as described here . The interface I see is a bit different and can't locate the Buy more cart as shown below in the Admin Console. Kindly advise. 

Quiero recuperar licencias de mi producto, pero en el perfil del producto no aparece la opción "Recuperar licencias", solo aparece la opción "Crear informe". Donde encuentro la opción de recuperación?

Buen dia, qusiera saber como puedo hacer para recuperar archivos de la nuve, de un oerfil que no me permite, hace uno mes tube problemas y cambie de perfil, pero en el perfil donde trabajaba no me deja buscar mis archivos en la nube

Several of us in our company have been receiving this error for the past 3-4 weeks when trying to update Photoshop. Other updates have been able to download and install in the meantime. We are all running Windows 10 Pro and have approx 800GB free on the HD. We have tried both on and off our office VPN just in case that was an issue but both produced the same error in Creative Cloud after the file got to almost completely installed. Update Failed      Retry and can see the following when I click on the error log:Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 1 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.5.0.669 FATAL: Error occurred in install of package (Name: AdobePhotoshop23-Core_x64 Version: 23.5.0.669). Error code: '183' ERROR: Retryable error '119' occurred while download ERRO

Hi all, I want to buy more adobe licences but I cant do it. a bar on the site says : 'You can no longer place a request for additional licenses here. Please reach out to your account manager for additional licenses.' Any ideas ? thanks Jorge

Hej there,does anyone know, if I can change Admin right? I am Admin of some Folders on the Cloud, but want to give my rights to a colleague (have to take myself out).1. Where can I see which folders I have the Admin rights for?2. How can I change these rights and make someone else Admin oder these Folders?Thanks for the help!/Joe

I recently adjusted my Creative Cloud subsctipton count because our renewal came up today.  I wanted to right-size and pare down our subscriptions.  We had too many Creative Cloud subscriptons.  I removed licenses from old employees and deleted their user accounts.  Everyone else was assigned the appropriate subscriptions (Acrobat, Indesign, Photoshop, Creative Cloud). Today, I get calls saying their Creative Cloud Expired.  I go into the Admin Console and find that 5 people lost their subscriptions?  I was able to re-add those people back to Creative Cloud, but this has to be a glitch/bug.  Has anyone else had people lose their subscrptions on their Annual Renewal date after subscription reductions.

I had been keeping all of my adobe products on my external hard drive for a while but recently it hasn't been connecting and I think it's broken. Creative cloud won't let me download the products back onto my laptop(where I originally downloaded them and then uninstalled them to add to my drive). Is there some way to get them back? I'm working to restore my external drive but I would like to have these products if I cannot restore my data.  When I try to download I get Error Code 176 but I've triple-checked and it's not a network drive it's just the original drive on my computer set in my preferences. 

안녕하세요 저는 현재 포토샵 일러스트 인디자인을 이용하고 있습니다 정말 다른거는 다 잘되어서 괜찮은데 딱 한가지 문제가 있습니다 한글에서 한자 변환이 안된다는 겁니다 일반 네이버 검색창에서는 변환이 잘되는데 어도비 프로그램에서는 변환이 안됩니다 문제가 무엇일까요..ㅠ

Hi All, I just recently set up a team that will mostly utilize adobe acrobat dc for our company. I've set up a couple of users and just purchased 5 licenses. How will go about buying additional licenses? I looked at the guide and it says there should be a "buy more" option in the overview page of the admin console. I do not see this option nor could I find an option to buy more licenses anywhere. 

I have tried 1000 times to cancel this stupid fing app...I DONT WANT IT! But adobe has made it impossibe to cancel a subscribtion!I cancelled my bank card 2 months ago and i thought that would sort it out, NOPE!some how without my permission adobe go hold of my new banks card and has resumed charges..i dont know how the f they did this but it is super fing fraudulent and the final straw.I now have to go through the ombudsman, mastercard and my fing bank to cancel a service when it should just be a button on the website. I litterally have no option to cancel an have been in an f'ing loop for 12 months while they charge me money for nothing.  the product simply isnt worth the cost let alone the on going cost when u decide to leave, what a joke... this company is an abomination and it is blatently making it impossible to cancel subscribtions. f'ing thieves.

Still looking for an Adobe Reader DC enterprise download for x64.  Need to be able to modify using the Customization Wizard to remove teh desktop shortcut.  Otherwise, there is going to be a LOT of confusion with people thinking they have the full Acrobat x64 when they only have the Reader.

Hi,We are not able to login admin console due to the error "We're sorry.Something went wrong. We're working on the problem. Please try again later." Have tried with a different browser, same error. Please help, thank you

Good day, I have an issue where i as the new admin cannot access our Adobe admin account, i have the email linked to the admin account and tried sending the code to the email but once i input the code it still requires a code that was sent to the previous admins cell number which is no longer in exsistence, it seems they had turned on 2FA, i tried all the generic support links people keep sending for customer care , i either get automated responses or it tells me i need to login to the admin account  with an active subscription to speak to an agent. So i am basically stuck, is there anyway to resolve this?

 I have a user with Jamf-managed, Mac Studio Pro M1 Ultra, and have installed our "enterprise" licensed Creative Cloud app. Then, after install and user authenticates, he would choose Acrobat DC and then Lightroom to install.When done installations, launching any of these, results in Quit Unexpectanly. Have tried user logging out and back in to CC account. Same error on app launch.Have done the CC tool removal of all Adobe CC and such. Re-installed CC. Installed Acrobat DC... launch and same error.No one seems to have any answer. Frustation now as the user will need me to wipe the Mac Studio and reinstall the OS and everything he has.Any help is appreciated!

After an e-mail notifying me that the monthly subscription fee will rise and that I am allowed to cancel my plan, along with several links and explanations, I find myself UNABLE to actually CANCEL. All it does is send me round and round and round again to various pages and other links and admin consols, and help with more links and referrals but nothing actually DOES WHAT IS NEEDS TO DO WHICH IS CANCEL. At the one page where I can actually grey out my subscription I am not allowed to continue any further and I get a message about contacting support to cancel, but when clicking the provided link I get an error not found page. HILARIOUS.Even getting in touch with someone seems not possible? None of the links work for me, I can't get to chat, I can't seem to find some dedicated mail or contact form. In this day and age it can't be impossible for a giant like Adobe to provide decent working tools like even a simple standard contact form for various browsers and systems, especially since I'