Enterprise & Teams

Hi all,As a company, we have an Adobe PRO subscription for 14.99 EUR/month for many years now.Then we made a 1-month trial for Adobe ID Creative Cloud on May 2021, which costs 19,99 EUR- Unfortunately we were debited for 2x 19,99 EUR i.e 39,98 EUR in May 2021- We were then logically debited for 1x 19,99 EUR in June & July 2021.- Nevertheless we were again debited for 2x 19,99 EUR in August, September & October 2021- We decided to cancel the Adobe ID Creative Cloud subscription at the end of October.As a result we received in November: *a refund of 49,98 EUR* as well as an additional debit of 19,99 EURWhen we look at account's formula, we only see the Adobe PRO subscription.However we are still debited for 19,99 EUR for the Adobe ID Creative Cloud subscription each month even if we stopped it ....As a result, can you please help us by indicating the process to follow to:1) get the refund for the 5x 19,99 EUR i.e. 99,95 EUR (May, August, September, October &am

Hello, I am a windows 10 user with anAdobe enterprise account. I use to be able to update all apps within CC. Now when I try it too update it will download 10-20% then CC goes offline. Pops back online in less than a min. I have tried whitelisting every address I could find on the site with no luck. I have tried it with the local firewall turned off. I have read as many posts about this issue I could. I am also run our IT department. I currently have some serious vulnerabilities that needs addressed by these updates update.  Any help would be greatly appreciated. Thanks,

HiIs there anyone with a Teams Subscription with a single user using more than 1 TB of storage?Since April 2022 as Adobe said:"Better storage flexibility with pooled quotaApplies to: Creative Cloud for teams and Creative Cloud for enterpriseNow, all user storage quotas are combined and shared across the whole team. This allows those who need more storage to access unused storage from those who need less."Is this pooled quota "stuff" working OK?I have a user that reached 1TB storage and the CC just stopped syncing.Nothing worked about Pooled quota !!!ThanksRegards

If a user leaves the company, we revoke their license and assign it to another user.However in this case what happens to the documents/files/assets etc associated to the left users' account? Do these get deleted from Creative Cloud?There are many files created under "Individual user folders" category. Even though we shared them with the rest of the organization, it still doesn't show up in "Shared storage" category.We would like to make sure to keep these assets even after revoking licenses from the user account.Please advise.  

Does anyone know if Adobe Commerce Pro requires external website design & development as with the open-source version, or will Adobe build the site to spec for you?

I have tried logging out and back in, but it doesn't work. 

Hello. When will Turkish language be available for Premier Pro and After Effect programs? Thanks.(Google traslate 🙂 )

Getting this error on random virtual machines and laptops in our environment. The users are licensed and don't have issues in their other computers. Have tried using acrobat cleaner tools. Tried Revo uninstaller. Reinstalled the same product but getting the same error. Googling points to it not having internet connection, but it definitely does. Logging into user's profile on the same computer is giving inconsistent results.  

Hallowas passiert mit einem Cloud Dokument (an dem mehrere Nutzer arbeiten , z.B. XD Dokument)   wenn der Eigentümer des Dokuments, das Unternehmen verlässt und sein User-Account gelöscht wird + die Lizenz übertragen oder ebenfalls Gelöscht wird?Bleibt das Dokument dann für die Eingeladenen Personen weiter bestehen?Können die Eigentümer- Rechte an einen anderen User übermittelt werdenoder:Muss vor der Löschung des Eigentümer Accounts ein Backup erstellt und das Dokument neu geteilt werden? Danke für das Feedbback.Beste Grüße

Hello there ; I wanted to login into my adobe mobile app, and for my work, I use a VPN service; for each login, it requested verification, and I suddenly saw many of them pop in my e-mail, and my access is disabled. Unfortunately, on the browser I am using right now, I have not enabled cookies to chat with the agent, and due to "being disabled," I cannot receive verification so I can talk to an agent(Via Chat).Is there any adobe employee here that could help me with that? Is any option other than calling? It says it is blocked temporarily.

I am trying to mass deploy Adobe Creative Cloud Desktop App through Intune (MEM). I've built the package following Adobe's instructions for deploying adobe packages using Microsoft Intune but everytime I try to install through the Company Portal the install fails with the following error code: 0x8007001, which from what I can see just defines a basic error. Below is a snip of the app properties in Intune showing the current installation command:    

I would like to change my monthly billing to annual billing. I'm still in an annual plan and would like to keep it, but have also annual billing.

I have changed a user from Creative Cloud all apps to Acrobat Pro.  The Acrobat Pro licenses has been assigend to the user.  Will the user need to reinstall or anything when I unassign the Creative Cloud license? Thank you,Linda

Como posso adicionar VAT nr em facturas passadas?

I came across an issue installing the latest Adobe Acrobat DC patch 22.003.20258. It appears that the attempt to rebrand the shortcuts from Adobe Acrobat DC to Adobe Acrobat causes the application to fail if certain customizations were made to the Acrobat DC installation.   In my case, the problem was that when Adobe Acrobat DC was customized (using the Customization Wizard) the Distiller shortcut was removed.  When the patch is being applied, the following error was displayed:I resolved this error by recreating the MST and including the Distiller shortcut. Then I replaced the cached MST located in the C:\Windows\Installer\{AC76BA86-1033-FFFF-7760-0C0F074E4100}.  The patch installed without issue. Reviewing the contents of the MSP, revealed that a property was available to control whether or not the desktop shortcut is to be installed, DISABLEAPPDESKTOPSHORTCUT="1".   However, a similar property was not available to control the Distiller sho

We have utilized ACS Commons Redirect Manager for implementing Redirects, as per the documentation. https://adobe-consulting-services.github.io/acs-aem-commons/features/redirect-manager/index.html    It is working on the Dev instance, but the same thing is not working on the QA instance.   There is no configuration to be enabled that is instance specific and the version of ACS Commons is the same on both (5.1.2).   No significant bug was found to debug the issue.   Any suggestions on debugging this or ideas on addressing this friends?

Just purchased 15 Acrobat Lisences, but it seem when I create the deplyment package it is 2GB? This is very large and wondering if anyone knows if there is a way to reduce the size. Just hoping to not deploy such a large program via WorkspaceOne.

How can I disable my adobe annual plan with automatic monthly renewal at any time? I can’t do it because I’m not in the renewal period but I haven’t been using it for a while  

Buenos días,Querría saber si es compatible un ipad de 9ª generación con el Packard Adobe de estudiantes, ya que en la página he visto que sí lo es con la 5ª, 6ª y 7ª generación. Muchas gracias.

Hi, I am looking for a company package that 5 users can use. currently we all have individual packages. Kindly advise.

Good day I need some assistance, one of my team members has an Adobe Pro license. However, she does not have the edit option - as soon as we open a doc it shows that she can subscribe to the paid version. She is logged in via Creative Cloud as well. What am I missing - any ideas? 

Hi, I'm interested in the new zero-touch administration features, specifically product requests/auto-assignment. We are a k12 school and hold "CCE All Apps for k12" named user licenses.  Our users all have Federated accounts created via Active Directory/SSO.  I would like to be able to set up access requests for my users and/or to be able to create a product access link so folks can effectively self-license.  I do not, however see any of these options on the Packages page of our Admin Console... Is this something we can do?  Or is this feature only available for folks who license individual applications separately?  Or something else I'm missing? Thank you!

I have some dumb questions regarding updating the Creative Cloud Desktop for our organization... I can't seem to find an answer anywhere.I saw on the Adobe Security Bulletin page that there is a new Creative Cloud Desktop App out (4.8.0.410).  Normally, I download apps create a script, then distribute to my users using SCCM.1. When I click on the download center, it brings me to the page to download the version that need Internet access to install.  This won't work as I need an offline version to install.  I found this page to download the offline install but it is a version behind at 4.8.0.400.  Is there a link to download the offline version of 4.8.0.410 somewhere?2. Even with the offline version, I can't seem to get this to install/update silently through command line.  Tried --silent, /s, -s ... nothing works.  It pops up with a screen for users to enter in their credentials (we are federated with Adobe).  I need this to be all behind the scenes a

I have purchased license for Adobe Acrobat Standard via the Admin Console. I have tried creating a package and also downloading: Acrobat_DC_Web_x64_WWMUI. When I install it turns out to be Adobe DC Pro and I am present with window to have a trial. Cannot see what I am doing wrong.