Enterprise & Teams

I can't access software distribution or adobe experience manager or admin console. And my organisation Id is displaying as undefined. (Picture was removed by the moderator)

Since the changes to the team's adobe sign in on Monday 18 July, the Adobe Acrobat Pro app has been deactivated on my computer and I can't access Admin Console to check. I am the administrator. I think I have been allocated a personal profile but should have a business profile as I manage two licenses on the Admin Console platform. I don't know how to fix the problem - can anyone help me? Thank you, Frances 

Hello, We have three full creative cloud licenses with a total Storage of 3GB. However, I use most of it due to our team workflow. I am at 1TB, and the other two licenses far below that. How can I use change the user quotas so that I can access lets say 2.5TB and the other two 250gb each? Best Martin

Pour des raisons de comptabilité, je souhaite retrouver une facture qui a été éditée après la fermeture du compte (nous avons été débités). Mais l'admin console n'est pas accessible. Avez-vous des idées ?

When we start to use "Acrobat for Teams", Teams requires MS365 administrator's approval.This approval is to make an "Enterprise Application" includes "Graph APIs" into AzureAD/Microsoft 365. Our MS365 administrator requires to know the "Graph APIs" for "Acrobat for Teams".  Could you please let me know what Graph APIs will be registered into AzureAD/MS365 to make "Enterprise Application" of "Acrobat for Teams" ? 

I wanted to find out how we can get a cumulative report of all the polls / feedback done over period of 6 months in one report for analysis.Thanks

I have an issue with Adobe CC desktop (Mac version). It doesn't sync nor updates the files nor I can install/uninstall Adobe Applications. I re-install it and I restart my mac but the same issue is still there. I am looking for your advice.

Since yesterday I am having problems logging into my Admin Console where all the VIPs contracted by our University are located.We have tried with different browsers, different operating systems, different internet providers and the problem persists.I hope you can help me. Thank you! 

Hello, Hope you're all doing good. I'm using an Adobe for Entreprise subscription.. Had access to almost all apps and services but recently I started having some issues with my account starting with :- Behance: Found a new behance profile ( the username is based on my Adobe ID ) and it's empty.. the problem is that my main Behance profile is linked to the same Adobe ID and now I don't have access to it. - Some services like Adobe Fonts : when I try to open the website and login, I get ( sometimes ) an Access Denied error.. seems like I can't use the service via my subscription, and had the same error when I tried to login to behance too ( Meaning I can't login to neither the old profile, nor the new fresh one). I'll attach a picture of the error.  Thank you in advance. Greetings, Zaki.

HelloI tried everything described here:https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.htmland here:https://community.adobe.com/t5/get-started/cc-libraries-sync-error/m-p/10901142?page=1#M452989but no luck. The Libraries are working locally but not syncing to cloud - not good when 12 people are using the same libraries and store files there. Any help with this will be appreciated!!!

Hi, I need to provide Adobe Acrobat to a team of users. Our usage is infrequent, and we never have concurrent usage, so what I'm looking for is the ability to buy a single license and share it between ~15 or so users on a network license basis. We do this for a number of other applications such as CAD, MathCAD, Rhino/Orca etc. etc. Can I achieve this via a Creative Cloud team subscription? Many thanks,Paul

I need to send an email to multiple people using the POST Aggreements and I only need one of them to sign. Basically send 1 document to 2 or more people and any of them can sign. I cannot seem to format the "participantSetsInfo" right after a bunch of attempts.This is the API using and I'm using V6https://api.na2.adobesign.com:443/api/rest/v6/agreements I thought I was close but this did not work either. "participantSetsInfo": [{"memberInfos": [{"email": "abc@gmail.com"}],"order": 1,"role": "SIGNER"},{"memberInfos": [{"email": "def@gmail.com"}],"order": 1,"role": "SIGNER"}], Any help is greatly appreciated. Thank you ahead of time.

Hi! I lost access via my enterprise ID log-in (University of Edinburg). My local IT has been contacted multiple times and tried to assist without success. I have since created a free account using my work email - but I need access to my premium account via the enterprise ID because all my projects are saved there, and I cannot access them (I need to access them urgently). The error message when logging on via School account (enterprise ID) says:Access Denied.You do not have access to this service.Contact your IT administrator to gain access or sign in with Adobe ID.  This is a message that pops in for all Aboebe services, not just Express CC when I try to log in using my School Account.  I'm logged on to my EASE (my school's account credentials) and to our VPN network. I have tried different browsers and incognito mode, and it always comes back with this message. It has been an issue for over a month now. Can someone please help? Iwona  &nbs

Hi, I dont want to remove Adobe Reader when installing Acrobat DC. I used the Adobe customization tool and unchecked "Remove all versions of reader" which set REMOVE_PREVIOUS_READER property to "No" but when i install Acrobat DC using setup.exe, it is removing reader. What am I missing? Is there anything else that I should be doing to prevent Reader from getting removed?

So we have this issue where a user tries to combine word files (docx) to PDF and they just get an "unidentified error".  When they are using their home computer it works fine, but the office computer it doesn't.  So we replaced and gave them a brand NEW office computer, but the problem persists.  This older lady, the executive assistant to the CEO keeps pressing this issue, but I can't seem to find support for it.  I posted on this forum and I just got a bunch of "me too!" replies. I'm trying to find out how to open an OFFICIAL case with Adobe support.  Every time I try it takes me to that virtual assistant bot in the lower right corner, and I step through it but it always comes back with:More contact optionsCall usPhone support is available for customers with paid subscriptions or latest version products that are registered with Adobe.We did not find a current paid product in your account. However, when I go into adminconsole.adobe.com with the same

Hi all,Is there a way to request the invoices of a deleted account? I need them for my accounting and it seems I never received them via Email. Thanks.

Hello, Is there a registry change that can be applied to disable the ability to save to the cloud for all Adobe CC programs? I can disable Acrobat by using the 'btoggleadobedocumentservices' registry setting but Illustrator and Photoshop still have the option. We don't want any of our company's documents saved purposely or accidently to the cloud for GDPR and NDA reasons. We just want all Adobe programs to save locally or to network shares.I disabled file syncing in the package creation, presuming that would block it, as it appeared to do for previous versions, but now we need to upgrade and I can't seem to find a straight forward way of doing this.Given the situation with GDPR, surely this feature should be added for IT Admins when the package is created?Have I maybe missed something and there is an easy way to do this? Thanks.

Hello,I was trying to create a new adobe package to deploy it into our intune. The package included Creative Cloud installer and Acrobat DC. The progams were installed successfuly; however, on some machines Acrobat asks to sign in and put in the license key. We don't have the license key - our licenses attached to the corporate account and we can manage licenses via admin console. To fix the issue we actually have to uninstall the app and install it again from Creative Cloud. Is there a way to install both apps and make Acrobat pick up the proper license?Thank you for your time.

My users are having an issue where the Adobe Sign web app is no longer available and they are forced to use the desktop app.  Is anyone else seeing this or can support give me an update on why this may be happening?

I uploaded a logo in the setting for one Group, and now it is showing up as our primary logo in the header of the entire site. Has anyone had (and resolved) this issue?

Like i said in the topic, when i installed After Effects and tried to launch it, nothing happens. Same with Premiere Pro.However, Photoshop launches. I already reinstalled everything twice but it didnt help. Anyone have an idea? Greetings, Tristan.

For some reason my work Adobe account has 2 profiles, one associated with my company name and the other a personal profile. Today this is causing massive problems making it impossible to do my work. We started with Adobe Creative Cloud File Sync (a cluserf**k in its own right) and all invistations for me to join go to my personal profile. I normally log into my work profile. If I log into Creative Cloud with my personal profile I see the synced files but InDesign crashes. How do I delete my personal profile?

I recently had an issue and the tech told me the user should have a Business ID instead of an Adobe ID so how do I change that? I am the admin but I can't edit the ID type for a user.

Buenas tardes:Tengo inconvenientes en realizar la instalación de la Suite, debido al momento de instalarlas quedan activas por 7 días. Desde la consola se asignaron los usuarios. No entiendo que sucede Agradezco la colaboración

Does anyone have a reliable MVT calculator that shows confidence, p-values and can accommodate up to 16 variants? Something similar to this: https://cxl.com/ab-test-calculator/