Enterprise & Teams

Who do I call to discuss my account?  Been trying to get a hold of our account rep for several weeks and cannot get a response. 

our organization bought 6 licenses Acrobat Professional DC2015 12.0 MLPAOO License MEA (65258644) in 2016 but now we need to usethem, is there is a way to know if they are already used or how to install the licenses and use it on different PCs? and what happens if we isnatll them and use them and then discovered that they were already used? as we can't get any help from the online agent because it's out of service 

컴퓨터 사항이 따라와 주질않고 취소하고싶어요 하지도못하겠고 인보이스번호 2159143302 인보이스번호 2154465643 입니다

I let Adobe talk me into doing a business account instead of keeping individual accounts. In the process of moving everyone a person who had nothing to do with our organization was added. I was able to have the person removed by chatting with support, however, the person is still listed as an active user in Storage. How do i remove them? Chat was absolutely no help with this question.

Really annoying. I am paying for 100GB and cannot upload a THING.There is no upload button (first pic). So I drag and drop (2nd pic).Nothing. Still nothing in my folder.  I honestly cannot believe this -- you can't make this stuff up.Can anyone help? I tried Adobe on Facebook, Twitter and they are useless. Thanks.  

Merhabalar Bir yıllık Lisanslı illüstratör programiAlmama rağmen 1 gün sonrasında deneme sürümü sona erdi uyarısı almaktayım.. mail adresim ile oturum açıyorum..Konu hakkında bana kim yardımcı olabilir.

I already tried reinstalling creative cloud and my antivirus was turned offHere's the error code for PS:Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 5 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.3.1.426 FATAL: Error occurred in install of package (Name: AdobePhotoshop23-Core_x64 Version: 23.3.1.426). Error code: '183' ERROR: CreateProcess failed! Error: 409 WARN: Cannot set folder icon. Error 409 The APPX file can not be accessed because it is not encrypted as expected. WARN: Warning (Code = 172) executing in command 'FolderIconCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.3.1.426 WARN: Cannot set folder icon. Error 409 The APPX file can not be accessed because it is not encrypted as expected. WARN: Warning (Code = 172) executing in command 'FolderIconCommand' for package: 'AdobePhotoshop23-Cor

I have noticed that the apps updates is the same for a couple of days checked and found that Creative cloud is 0% updating creative cloud and all the programs is on waiting status, i have reinstalled creative cloud and with no result I have used adobe cleaner as well.it is not a network issue as I have another laptop and its working fine, can someone please help

Named User Licensing is a software licensing model where software is assigned to an individual instead of a serial number or a device. Users sign in with a credential, such as an email and password, upon launching Creative Cloud and/or Document software, and this credential activates the software.   Learn how you can migrate from Serialized to Named User Licensing using a project management approach which aligns tasks and milestones to project stakeholders, taking full advantage of Adobe Creative Cloud for enterprise and Document Cloud for enterprise to give you the following: Increased Productivity with Creative Cloud Services Faster and Better Processes with Document Cloud  

How often does one need to bug the higher ups at Adobe to bring back Adobe Story?  Asking for a friend 😄 Thanks

Kann ich als Schüler die Adobe Crative Cloud im Jahresvorherzahlung kaufen. Als einmal Kauf ohne jährliche BIndung ans Bezahlen. Also das nach einem Jahr Das alles Gekündigt wird ohne automatische verlängerung im jahr? Mit freundlichen Grüssen 

Bonjour,Nous somme une petite entreprise possédant un compte d'équipe VIP, ne trouvant aucun moyen de contacter le support (chat inexistant, numéro de téléphone non référencé...), je pose la question ici:Nous aimerions prendre pour une petite équipe (7 personnes), la suite Substance 3D texturing. Or cette suite n'existe pas dans les options d'achat pour les équipes, il n'y a que la Substance 3D collection, beaucoup trop chère pour notre structure et incluant des logiciels dont nous n'avont aucune utilité.Est-il possible de prendre 7 licenses individuelles 3D texturing sur des comptes individuels rattachés à un compte équipe ? Et sous quelles conditions ?

Im worried my personal files are accessible to everyone on my personal Adobe Creative Cloud Subscription once I joined my company's Adobe for TeamsADOBE ENTERPRISE LICENSE? I have sensitive information on my personal creative cloud Subscription under the same email as Adobe for Teams ADOBE ENTERPRISE LICENSE. Can anybody calm my nerves and explain how they are or aren't linked so that everybody can't view my tax documents on my personal account now that my same email is also linked to a ADOBE ENTERPRISE LICENSE.

Half a year ago I bought the Adobe Suite package. Being a teacher, I used the possibility to buy it via my school. For half a year all went fine. Since yesterday, I am unable to open any program from the Suite and I cannot access my school account anymore. And without the ability to enter my school account, I am unable to even see what the problem might be. Can anyone help me, please? I use the Adobe Suite to prepare my lessons! My school account is <email address removed>   Yours, Martijn Leensen

I have a user that I have a subscription for Adobe and ALL the creative apps for several years now.  Suddenly, she no longer has access to Photoshop, Illustrator or InDesign and it is asking if she wants to do a 7 day free trial. Anyone else having this issue?

Hello, on Team account I am an administrator and i have made  a library for my team but no one seems to see it in their account. I have them all under my master account and they cannot see it. I have tried inviting them directly but it still does not show up in their notifications. 

How do I unencrypt it???  

Hi, i've been using a "subscription cards" from an online payment service (Spendesk) : You specify an amount and every month, the cards can be debit of that amount. It's working for a while.But this month, the payment didn't pass. I've read something that "fakingly" updating payment method from adobe can relaunch the payment, which i did. And indeed i see from spendesk my actions, but none seems to pass correctly (the due amount isn't 1€ ofc):- I've read this on the Spendesk Support documentation about that issue : the transaction may have been cancelled because it was an authorization request made by the supplier from whom you purchased the product. This request is a one-off debit, made by the merchant to check the validity of your card. Once the request is cancelled, the money will be released on your account. The e-mail you received notifies you to keep you aware that the related funds are back on your account.https://helpcenter.spendesk.com/en/articles/4107267-your-payment-was

I'm part of a team that subscribes to Creative Cloud. I have an odd issue where when I log into my account online, it keeps coming up that I'm on a free planI log out and then back in again online and it corrects it. But then seemingly at random it will default back to the free plan again. I can have 2 web pages open at once, one saying I'm a paid subscriber and the other that I'm on a free trial. The 2 pages have the same email address, the paid one says my company name (with it's logo), the 'free plan' one says 'personal account' with the generic Adobe logo. The Creative Cloud app is unaffected and I don't have any issues with actually opening any apps, they launch as fully paid versions. The only issue is with Adobe Acrobat where when I try edit a PDF an error box comes up saying that 'that feature isn't available in the free trial plan' or something like that.I try again and after the 3rd try it lets me edit the PDF. Is there anything I can do abo

I got the creative cloud subscription. After completing it I saw that I had used the wrong email. I don't have a password for them. How can I change the email or delete the account so that the money is not withdrawn? 

I have a business account associated with my email address, which I use with Login with Google. However, I am currently finding that when I login to this, it switches to a free account under the same email address and I get the attached error message. The card details on my business account have been updated, so perhaps its the change in card details, or perhaps because of typing in the address rather than using Google Login? Please help as I can't work

I can't see where to cancel a product. We have photoshop, we removed the user so it says 0 of 1 licenses used. If this put charges on hold we could leave it until we need it in future, if the monthly charge still carries on, how do I cancel the product?

Adobe should shut its doors due to its beyond lousy customer service. I'm a small business owner (maybe thats the problem). Have an Adobe license. 6 months. 30+ phone calls. My IT team calling. Problem not resolved. Customer disservice team friendly, absolutely not effective. Different department for each question. Transferred innumerous times. Disconnected too many times. Dont know who to turn to. Problem is not many competitors. Just like other quasi monopolies, customer service ignored. 

Our contract owner left the company and I am unable to change to my account.  Need access for our company and your help page is useless.  Sends me in circles to see data that doesn't appear on the pages you send me to.  How can I get his changed?

Hello allI'm unable to login using my school credentials on my iPad. However, this works just fine on my windows pc. Has anyone seen this issue before? Please help.