Enterprise & Teams

I have an account that requests a code activation everytime I or one of my team need to get into Creative Cloud. Is there a way to stop this and manage?  

I only recently converted my Adobe ID to a Teams ID so I could start adding subscriptions and multiple users. Until now I was purchasing Acrobat outright trying to avoid the subscription framework. I have several serial numbers for both Acrobat 2017 and Acrobat DC. Both of those applications require them to be signed in while using them, at least initially. They are registered with the Adobe ID I recently converted to Teams. I would still like to use those applications for users in my company, as many of them don't require up to date versions of Acrobat, and only just need the full editing capabilities of Acrobat occasionally. My questions is about sign-ins and my Adobe ID. Can the Adobe ID only be signed in twice, or is it each serial numbered product that can be signed in twice? If my Adobe ID can only be signed in twice, how do I go about letting users use the older versions without my ID. Can they use a different Adobe ID?

We have had conversations with multiple chat support agents with inconsistent results or promises and lengthy chains of conversation without a clear resolution about adjusting the seat count of our subscription. No two agents have given us a clear answer and have in-fact conflicted with each other's statements. I need a single source of truth that can help us with our issue. We are continually ending up in loops with chat support agents and wasting large amounts of time. We simply need a seat count adjustment. Who can we contact to bypass these chat support agents?

Hello, we are writing from Colombia, Universidad de La Sabana. This month we have had several failures with the suite, therefore we ask you please inform us if you are generating updates or what happens with the platform? this is causing us trouble with our work! Thank you!

Is there any way to get offline installers for all the adobe applications?

I have a personal Adobe Cloud account and started a new job that provides an enterprise creative cloud account. IT signed me up with my new work address, but my personal account uses a different email.  I don't want to maintain my personal CC subscription since I have the enterprise subscription. Is there a way to control my personal account with the enterprise account so I don't lose all I've done in the past?

we have licenses for CC but when i install the package it keeps putting me into trial modes.  i used to have full CS6 installed.  i ran the cleaner tool.  made sure everything deleted and still does it.  i log into my admin console which im one of 3 admins for my company but it shows me in CC free version.  how do i get the license to make my installation a correct working one?

Hi there I am working with a group of people and using the cloud as our server.When other delete files, they end up in my trash can? We are all very communicative and have a process to make sure no one works on the same file. Sometimes at the start of the day, my trash can is full of files that I have not worked on. It's very concerning as we don't want to lose or overwrite anything. Any suggestions about how to fix this? Thank you 

I use a Mac alone. I haven't had access to the Creative Cloud for a while. I then get a message that the approval of the IT administrator is necessary. But I don't have such an administrator. What do I have to do?

Hello,   I am the adobe admin for a New England University. I just requested access for the free offer of CC desktop for my customers. I'm a little confused by the "Thank you" message after I submitted my request.   the message: “Thanks! Thank you for requesting temporary access to the Creative Cloud desktop apps for your institution. We will review your request and send you an email once your students and/or teachers have access, by March 20, 2020 or earlier. You will then be able to notify them that they have access. In the meantime, you can add users who need temporary access to your Admin Console. These users will be granted temporary licenses for your organization. We greatly appreciate your patience while we set up access for your institution. “   Does this mean I can add any and all names now, and they will be granted access, or do I need to wait for that email to arrive, anytime between now and 3/20?   thanks! Gene

Hello,  We've had a member of staff leave the business and we need to reset their account so we can use the service again. The password recovery email is ** starred out but it is correct as far as i can tell. However it never gets to the screen to use the recovery email. Just a pop up to say contact customer support which isn't showing as available and when i click speak to a real person it puts me in a loop to the help page. Any help would be great. Thanks

Morning I'm sure I'm missing something obvious somewhere, but I would like to be able to see which of the licences that I've purchased are assigned and to whom I'm using https://licensing.adobe.com/ and I can see orders, and the amount of times something has been downloaded/installed, but I'd like to be able to see: 1. Quantity of licences purchased 2. Quantity of licences installed/available  3. User  Is that possible? Thanks in advance  

Here is a video demonstrating how to setup SSO using ADFS on Adobe Admin console.   Help Links: SSO  ADFS  SSO Troubleshooting  For queries, feedback, and suggestions, please feel free to leave a comment below.

Hi all, we have recently upgraded to reader DC and we are now getting a proxy popup when we go to save, print and sometimes open PDF's.  we use messagelabs for our web filtering and it's that that's blocking whatever URL it's trying to connect to.  I found this page and whitelisted all the acrobat services URL's, still the popup appearedAdobe Creative Cloud Network Endpoints *.acrobat.com*.echosign.com*.echocdn.com*.bam.nr-data.net*.newrelic.comRequired by Adobe Acrobat servicesI re-installed adobe reader using the customisation tool, disabling all online services and features....popup was still happening.I then installed wireshark and saw it was trying to connect to https://files.acrobat.com.  i whitelisted that URL and it's STILL appearing.  My boss is really getting on at me to get it fixed but i don't know where to turn to next.  Googling it bring up loads of people with the same issue but i can't find an answer.  Can anyone help? anyone managed to res

The whole Adobe experience is just difficult.Besides the pain of having to add licences once you get beyond 5, it's just difficult to deal with them on the phone.I want to enable OKTA / SAML so users don't have to remember passwords anymore and then hassle IT when we're already spending the bulk of our time calling Adobe to manually create licences for us and then go to the approval panel and so on and so forth.This is how my call went today.Me - Hello, I'm wondering how I can upgrade our plan so I can enable OKTA single sign on. Adobe - Why would you want to do that? It's so much more expensive. Anyways, I understand you want to add some Acrobat DC licences. I can just do that with you on the phone.Me - Look, yes, you can add those licences but I'm just worn out from having to manually do this and when people forget their password, they don't know that they can manage this themselves and then they call IT and I have to deal with it. I just want to speak to an account manager so w

I want to cancel my Adobe annual membership but I can't !! In the Admin Console its writing a phone number +90 212 336 0357 ( a Turkish phone number )but nobody answers its something like a joke.. https://adminconsole.adobe.com/882F56025F7823E70A495C5A@AdobeOrg/supportI can speak English but my colleagues can not ! I’m trying to install the programs but its impossible, I need help from some one who speaks and comunicate its impossible there is phone numbers that have never been answered..  I have probles nobody helps.. and I loose 3 days for this !! I’m trying to do this Turkish because I will forward the duties to my colleagues and they can not go forward with this unavailable structure !!Also the phone numbers from Admin Console all Turkish support lines, no body answers !! its misleading and wrong! Doesn't suit a corporate structure like Adobe.

because we have renew the plan via another admin account.on admin consol try to cancel the renew or close the plan or even close account.redirect to phone/chat on the chat for 24 hours and on the phone for 45mins still not going anywhere.try my luck here. 

A few days ago I used my work email to install the Creative Cloud All Apps free trial. Today I wanted to cancel the free trial, but I do not get this option in my account. I can only 'view plan' and 'upgrade plan'. I cannot contact the chat, as my email is linked to an enterprise account and I am told to contact my local IT. I did but they seem to be equally unsure of how to cancel the free trial. Will my free trial just expire without being converted to a paying option (I never had to give in CC details), and if not, how do I cancel the free trial? regards  

Install of apps works fine.  In many cases we are upgrading to a new major version (for example 2019 to 2020).  When this happens it leaves the old version in place.  Based on the documentation we have been using Adobe Creative Cloud Cleaner Tool via the command line to perform uninstalls.  This has been VERY UNRELIABLE.  In an enterprise environment this leaves the vulnerabilities of the old versions as well as user confusion over which version to use.  In many cases they will continue to use the old, vulnerable, version. Are there ANY PLANS to have an "uninstall old versions" option in the packages that are created from the Adobe Console?  As an enterprise administrator the amount of work I have to put in to try to remove outdated version is UNACCEPTABLE.  I usually don't send things like this but I am at my wit's end.

Hello. I have my own CC account that I use for my own use. I work for a company the has created an Adobe CC Teams account that I need to use to access and work on their files. I use CC desktop to work on my files that are synced to the Cloud. I tried logging out of my account and then logging in to the new Teams account from the Adobe CC Desktop app. I tried syncing, but it says that CC is unable to sync. No reason why. Can I use my existing CC Desktop app, keeping my own files on my computer and also log into the new Teams account to access the files for that account separately? So I need to be able to use both accounts on my computer depending on which I am logged into. Let me know what the issue is that I might be having. Thank you!

Hi,Adobe says the named user licensing "works well if the product and service requirements are closely associated with a user or a role" (my highlight). Here in my organization, we have some employees assigned to a single role, working at different shifts. Does Adobe allows us to assign one named user license to a role, instead of a employee, so all the employees in that same role could share the same account?Thanks in advance,Samuel

I come to you, for a little concern about adobe Creative Cloud. I can’t get fonts in adobe.When I click on the FONTS tab in the work desktop cloud it tells me: "Loading Panel fonts" and fails to pass the step, it remains in charge.In addition, in the FILES tab it says: "Loading files seems to take longer than usual. To solve this problem, restart Creative Cloud by clicking here or restart the computer and try again.". Of course I clicked here and also restarted the computer and trying again it did nothing. I also deleted the files in "C:Users\ Name_user \Appdata\ Localadobe\ OOBE" and then restarted, it did nothing too. So I wonder if this is the version that doesn’t match my PC or maybe another flaw.I hope that you will be able to answer my problem so that I can take advantage of these tools.While awaiting your answer, I remain at your disposal for further information and I hope I have been fairly clear and precise.Thank you in advance.

Hi, I'm running the below command in cmd.exe:adobe-licensing-toolkit.exe --licenseInformation And is returning the blank information:Adobe Licensing Toolkit (1.1.0.94)License DetailsOperation Successfully Completed I was expecting it to detect something for my Adobe Acrobat XI standard installation.Reference: https://helpx.adobe.com/ca/enterprise/admin-guide.html/ca/enterprise/kb/sdl-toolkit.ug.html#sa_src=web-messaging OS: Windows 10 Enterprise, v1909

Hello,my school bought Adoce Cretive Cloude licence for all students, but we have hudge problem with connectivity of programs. Students can´t work, becouse program are so slow. Sometimes, they can´t even open programs (Photoshop, Indesign, Illustrator). We checked school network and everything is ok, it is fast. Computers devices are also fine, RAM is 16GB, intel, 3,4 GHz, integrated graphics card.It is really aynoyoing, becouse students payed for programs and they can´t work. They don´t have problem on their personal devices. Thanks for any help or advice. Denisa

Multiple macs in our facility using external displays, running Catalina, and with Creative Cloud installed are all running into similar issues.  When the external display is connected apps on the Mac run brutally slow or not at all.  Creative Cloud won't even open and says its damaged and need to be reinstalled.  Individual Adobe apps won't open or may evenrtually open after about 10-15 minutes of trying (depends on the system).  We've been trying to find a solution for weeks with little to no luck.  Is anyone else experiencing this issue?  Our solution is to unplug external monitors, launch all the apps you need to work with, then plug the external monitors back on.  If an app becomes unresponsive, unplugging the external monitor fixes the issues and then you can plug it back in again.  This is so far only happening on iMac Pro and Macbook Pro systems.  Our non-pro iMacs seem to be running fine.  Could this be video card related? &nbsp