Enterprise & Teams

Why is the CC App prompting updates to new versions of the Apps (Premiere Pro, After Effects, Media Encoder, etc...) that are stated under system requirements that Windows 10 is minimum OS required? Why is the CC App allowing App vers that do not support Windows 7? Windows 7 because our company has not rolled out Windows 10 updates yet and because until recent months, we had other 3rd party software that did not work properly on Windows 8 or 10. So regardless of why the computer has Windows 7 - WHY is the CC App allowing versions of Adobe's apps to be installed when it is stated that Windows 10 is requried? The consequence is having ver of the apps that are now not working correctly or missing features.

I currently a Creative Cloud license for my office. I want to add some apps to my mac laptop I take home. I launched Creative Cloud and entered my license #. However, when going to the apps I want to download, the only option I have is "TRY" or "BUY". Am I missing something? Thanks.

When I navigate to the adminconsole.adobe.com Products page, I do not get the usual blue "Add Products" button. I can add a user, but not a product. What's up with that? I have been using this feature to add licenses to my Team for years. Monthly billing works fine, but today, I cannot add a product subscription. I would like to add another Acrobat Std, to my existing 5 licenses, but cannot find a way. Any ideas?Thanks!

hello,I have a question about CC for teams license, In the description of the license they have mentioned that it cost 33.99 per license monthly so does it mean that I can have one license and give it to my 4 users? or should I get a license for each user that I have?

Hi, I currently have a personal Adobe Acrobat Pro subscription.I separately created a Team Adobe account and purchased a Team Adobe Acrobat Pro license.I would like to transfer the existing personal license to that Team account. I have not found how to do this online.If I cancel my subscription in order to create a new one in my team account, I'm requested to pay cancellation fees since I have a yearly subscription but that would not make sense if I transferred to a new Team subscription with a yearly commitment. Thanks in advance for your help.

I'm unable to install Adobe CC on Microsoft Windows 10 Enterprise 10.0.17763.I get stuck on "Check your browser" step. The browser openes and says I'm logged in and that I should close it.The "Check your browser" is still there. Also nothing happens when I click "Sign in here" as a last resort. Support was unable to help. Concidering to cancel my plan since I can't install the application I'm paying for.

Open letter.Does anyone else find the Admin Center lacking basic information? I just spent considerable time chatting with 4 different techs attempting to get basic information that is not available as a Admin user and/or Adobe does not track/record it. Basically I wanted to see an audit log of licenses and users.  Something that would show when licenses were added or removed from the account and the relevent order/po information.  Also when a user is assigned or unassigned a license.  Something I would think is basic, easily to do, and part of being transparent, and providing accountibility.The Admin Center has none of that.  Chat support internally can tell you when a user is assigned a license, but that is it. A report showing that last time a user used their license wouls also be helpful.  But I guess if users had that kind of info they could manage their licenses better and Adobe might not make as much $.

We need to install Adobe Creative Cloud Desktop apps in an environemnt with limited internet access. That means that the environement only has a set on white-listed websites that are allowed. We can allow full internett access when installing the applications but I have understand that ACCD validates license periodically and we need therefore to white-list these websites. Does anyone know what URL's that needs to be whitelisted to get ACCD to validate the license?

Just built a new install package yesterday. I ran into this error upon install, and the only discussion I found mentioning it said it was because they were trying to be install it on Windows 7. However, I'm trying to install it on Windows 10, 1511. Is 1511 build possibly too old to install on? Is there any way to easily tell? Thanks for any help you guys can provide!Darin04/11/18 17:51:51:304 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 5156 | The HDPIM Setup Process return code is (195).Stopping the installation process.04/11/18 17:51:51:305 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5156 | Product Media (ESHR, 1.1) installation failed ...

Hello, I try to access the Adobe Admin Consule, I get following error message:  FehlerAnscheinend haben Sie keinen Zugang zur Adobe Admin Console. Wenn Sie der Meinung sind, dass Sie diese Berechtigung erhalten sollten, wenden Sie sich bitte an Ihren Systemadministrator. How I can check, how is the system administrator. Should I be. Thanks, regards, Jürgen

Hi there, I am having trouble accessing this font - klavika, and unfortunatley this means that Photoshop is more or less reduntant for me. I am just checking the Adobe Creative Cloud - Adobe fonts - it is saying I don't have access to this area, is this part of the package for Adobe, and if so can I get it activated on my machine. Also trying to use use Klavika font for Premier Pro but can't. Thanks

Trying to push an Uninstall script to our Windows 10 clients.  We are pushing AdobeAcroCleaner_DC2015.exe /silent /product=1 /cleanlevel=0 via SCCM to our clients running Windows 10 1803 and it is failing on 90% of them.  This is failing for both Adobe Acrobat Reader DC 2015 and 2018.Also when digging through C:\users\username\AppData\Local\Temp\RaftLogs we are seeing the below:  We have not had any of these issues pushing to our Windows 7 clients.The entire reason we are forcing an uninstall is because our end users are seeing Adobe Acrobat Reader DC 2015 and 2018 hang and not allow them to open PDFs until the AcroRd32.exe process(s) are killed in the task manager manually.  We have never had this problem until we started rolling out Windows 10.The only fix we found was to disable "Enable Protected Mode at startup" which is not an ideal fix.

Le tchat support en  dessous de tout.. Aujourd’hui  13:40 Nous allons vous connecter à un agent dès que possible. Pour une résolution plus rapide, dites-nous comment nous pouvons vous aider aujourd’hui. BonjourJe souhaiterais bloquer le renouvellement automatique de mon abonnement.  Désolé pour le retard. Nous sommes plus occupés que prévu. Merci pour votre patience. allo ?toujours personne ?allo ?  Vous êtes maintenant en contact avec Talisa, qui consulte votre compte. ca fait 1h quand meme ... Talisa Bonjour Monsieur Maudhuizon , desolée de l'attente .Je vous transfere au service concerné  Nous vous connectons à un spécialiste dès que possible. encore de l'attente ?  Désolé pour le retard. Nous sommes plus occupés que prévu. Merci pour votre patience. Vers 15h...Vous êtes maintenant en contact avec Junior, qui consulte votre compte. Junior bonjour monsieur Michel, commen

I have several MAC's that won't load Photoshop with CC . Using the package licensing setup . It keeps giving me an error. My OS is Catalina   EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]https://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467[If you are posting using email, please turn your 'sig file' function OFF for posting]  

HelloAfter installing the latest version of photoshop, craft-invisionapp didn't work (sync).When I reverted to an old version, generator-craft sync worked againI would appreciate your assistance.

I have 2 users who are unable to use the licensed version of Photoshop.  The account shows that Photoshop is available through the Teams plan, but when we click "Download" Photoshop only shows up as a trial.  Any assistance with this would be greatly appreciated.

Hi,I want to change my company name and tax number on invoice. I wrote to chat but adobe not connected to chat and didnt answer. You are so bad...

Looking for feed back on how other places of higher learning are planning on handling the new licensing for multi user computers. First I have no idea how many of these shared device licenses will be given to my organization so kind of dead in the water on planning prior to the expected February release. Only specific instructors that teach these classes are actually entitled to CC via named account currently at my school. The use of the entire suite is limited to small amount of classrooms as well, but we have Acrobat DC is on every lab and staff machine.. which is really going to be an issue. I mean short term the serialized Acrobat installs will remain, while we would like to install 2019 Creative Cloud its just not likely we can get them in when our first exposure to this new licensing will be after the spring semester has already started.To Adobe.. NEVER cut your customers off of one product before your next solution is ready. I deal way if solution is ready on February 2019, you

Hello,I would like to find out if anyone else is disappointed with new requirement for schools to add another layer on top of the Education 2019 Device Licenses by forcing users to have an Adobe ID and logging in for each user? That model doesn't match the needs of our environment. My users see this as a broken experience, and I would agree. We want the students and instructors to just be able to walk up to any computer, with a device license, and open an app and begin using it without being pestered about "Continuing" or logging in. This change happened after we migrated our licenses from the old 2018 and prior model to the current model. I spoke to an Adobe rep who told me that this is just the way that it is, and to send feedback if I don't like the setup. We really should have an option to set it up similar to way it was before.This new model is not keeping the users from being able to use the software, it is just an unnecessary distraction. We have our own file on-site server for

Under a domain/mobile account, installation is not possible. But under the local/staff account installation was successful. Under a domain/mobile account:  under the local/staff account:

Adobe Experience Manager, Version: 6.4.5.0I tried to search item on one of DAM servers with sql2:SELECT * FROM [dam:Asset] as node WHERE ISDESCENDANTNODE (node, '/content/dam/products/') and (node.[jcr:content/metadata/xmp:item-num]=12345).If data type for xmp:item-num is string, it works fine. But if chsanging datas type to Integer/Long, return nothing. Obviously this is a system bug because the same SQL2 works on another server. How to fix trhis problem? Thanks,James

Hi Everyone!   On behalf of the “Enterprise & Teams” Community Team, we wanted to wish all of you very happy holidays and express our gratitude for your ongoing contributions in the community.   We wanted to give you a few details on the best way to get support during the holiday season:   - The Community will still be available throughout the entire week - you’ll all be able to log in, post, and continue providing valuable insights and answers!   - From December 24th - January 1st, our team will be on holiday. We’ll pop in from time to time to check-in, but responses may be delayed until we’re back on January 2nd.   - In case you need any assistance, sign-in to the Admin Console and open a case. Our wonderful support team will gladly assist you. For more details see Enterprise Support.   We hope all of you have a great holiday and you’ll be hearing from us again in the new year!

We have recently been tasked with setting up our file system within adobe creative cloud using collaboration. This is a multi-part question as I have never worked within a collaborative file share system like this. I am understanding that we are enterprise and each user has 100 gig of CC space. 1.   How does the creative cloude file hosting work? Should acreative cloud file system be set up under one admin account? Whats the best practice for this? 2. If Joe shares files with Suzie and then Joe leaves, what happens to the files once his profile is removed from our servers? Does ownership revert to an admin account or do they get deleted along with his profile?  

I have set up a PF web site for my company but I want to hire someone to set it up RIGHT !!! I want to post and sell from my site.

Latest updatess to applicationsl i.e Photoshop, Lightroom, Bridge, Camera Raw freezing short of 50% Lightroom, 20% Photoshop, etc. No error codes have been observed. Any thoughts? Thank you.