Enterprise & Teams

We would like to use the Firefly API in our organization. However, in Adobe Developer Console, Firefly Services is disabled and shows:“Incompatible API – This API cannot be used in your organization.” I understand that our organization may need a specific Firefly Services entitlement/SKU. However, I haven't been able to find information on how to purchase or enable it. What product/SKU do we need for Firefly API access, and does it require an Adobe Enterprise agreement? Adobe Support referred me to the Community for this question.

Pro to Standard

I need to now how many users I have on my plan   

My company had 12 subscriptions, we got billed for 17 on two separate days, two separate transactions. When I finally got someone in Customer service, our account was billed $3,903.01, they Deleted our organization page and refunded $0.01. We now have no plan, they cancelled access to our account, and refuse to refund the remaining, $3,903.00. Anyone have any suggestions? No one responded from Customer Service, and the bank said Adobe refused.  

Hi, I registered for a 7-day free trial, which has now ended. Adobe is trying to charge me, but I don't have enough funds to pay. I want to cancel the subscription, but the system won't allow me to do so. Could you please help me cancel this plan and waive any pending charges? Thank you

I have been repeatedly emailed with requests to consolidate one of our employee’s personal account with our team’s account via our ‘Account Manager’, and despite replying multiple times at this point that we are not interested, without any acknowledgement of that refusal. I’ve just received another one, and at this point am borderline thinking of eating the rest of our subscription term and cancelling. How do I get Adobe reps to quit annoying me with this?

I cancelled bot the Pro & AI Assistant trials on the 27th of July and received emails confirming the cancellations, but to today (August 3rd) I have been billed for live subscriptions. Can I get a refund please?Many thanksAnne Taylor (Apollo Paraplanning)

Our library is listed in the IMLS database and therefore meets Adobe's published eligibility requirements for nonprofit offerings. We have provided Goodstack with our IMLS listing, shared Adobe's own response confirming library eligibility, and even supplied direct links to Adobe's terms that specifically reference public libraries listed by IMLS. Despite this, we have been stuck in the same cycle of responses since December 2025.When our existing Adobe Express licenses expired, we found ourselves unable to renew through Goodstack because the verification process still did not accommodate IMLS-listed public libraries. To Adobe's credit, they were willing to issue replacement licenses directly and assured us they would follow up with Goodstack regarding the problem. However, many months later, nothing appears to have changed.Our experience with Goodstack has been one of two outcomes: either we are told that they are "working on it," or our application is denied despite providing documen

Actualmente administro licencias de Adobe para una organización y necesito identificar qué usuarios están haciendo uso efectivo de las licencias asignadas. Busco conocer si existe algún informe, panel o registro dentro de Adobe Admin Console que permita verificar información como el último inicio de sesión, uso de aplicaciones, actividad reciente o cualquier otro indicador que ayude a determinar si una licencia está siendo utilizada activamente. Esta información sería útil para optimizar la asignación y renovación de licencias.

We are looking to purchase some Adobe Acrobat Standard licenses for some company users. I tried logging into the Acrobat Business Admin Console with my Adobe account, but it’s giving me the following error:  I am the IT administrator for the company, so just how do I get access to the Admin Console so I can purchase and distribute licenses?Thank you.

We can't access the subscription plan management. We get this error message: "Unable to load data An error occurred. Please try again later."

I need to contact an agent.

The 26.001.21745 update for Acrobat Reader was released on Jul 23, 2026 but the SCUP catalog does not mention it, nog even 6 days after the release. Is there an ETA for when we might be able to see an updated catalog to included the new update?  Also, if there are delays between releases and catalog updates, what are those delays typically and could you mention that on https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/sccm.html?

Is there a way, from an admin level, select which third party models we would like enabled? Or is it the case if we enable this, all third party models selected by adobe will be accessible by users?  

The FTP site will not allow anonymous login and I'm not sure where else to find it.  Again, looking for adobe ADMX file.Thanks.

I cannot access my enterprise admin console for my express plan. Please fix

I am the only administrator for our Adobe Admin console, Education version.It is synced with Azure.I have been managing the admin console for over 4 years. This week I cannot get access to it - it says “contact your admin, it doesn’t seem you have access”.  There is no other admin to contact.I have tried accessing it via incognito mode - no joy.The admin instance itself is running as I can see apps available to my personal version of the account. However, my admin version of the account is locked out - I can’t get in.Where do I go for help to regain access please?

Hello. In Adobe Enterprise Console for CC we can enforce auto updates under Manage Self Service policies. The User Managed feature “Make Updates available after 30 days release” has been a great feature as it doesnt install the latest Adobe updates that may contain bugs. A feature request is if this same option can be added under the enforce auto updates option. That will ensure users wont opt out of auto updates and also they wont automatically be updated to the newest release.  Thank you.

no beta tab i have done all the possible thing i need urgent resolution

Hello everyone & Happy New Year! We have an AVD host pool with approximately 10 hosts running FSLogix. Adobe Acrobat is installed on each host, and users are licensed with Adobe Teams licenses. This setup has been working reliably for several years. We are currently encountering an issue where each AVD host that a user launches Adobe on becomes registered in Adobe’s licensing system. As a result, users are limited to signing in from only two hosts. Because hosts are dynamically assigned, users are often blocked from signing in to Adobe on other hosts within the pool. Any thoughts or assistance is greatly appreciated.

Sys admin here, a few users want to use the Auto-tag feature with cloud tagging enabled but for some reason, their Adobe Acrobat will hang at 20% when attempting to autotag a document. The big mystery is I have other computers in the same environment with the same version of Adobe Acrobat that will autotag with cloud tagging enabled and not hang at 20%. I have tested this on a few different computers, all using the same PDF file.Both computers have the latest Adobe Acrobat version 26.001.21745. I have a few other computers with slightly older versions where autotagging with cloud tagging is enabled and those work too. The issue seems hit or miss on what computers are affected and I cannot figure out a fix. I’ve tried completely uninstalling Adobe Acrobat/Creative Cloud and then running the Adobe Cleaner Tool afterwards and used the clean “All” part of the tool, and of course rebooting the computers after running the cleaner tool. Looking for any recommendations to get this resolved. Th

I have a “Boeing CC” license installed on my company desktop computer. I wanted to install Creative Cloud on my home computer so I used my Boeing’s credentials which granted me, after second authentication, The Creative Cloud app installation. Now from within the “Creative Cloud Desktop” I hit Install directly under Photoshop or Premiere but nothing happens except a window on the right that says “NO RECENT FILES. Contact your admin, file storage is not included in your account. If I hit Firefly “Open in Browser” it will open. I also tried the “Download” button and it does download a file like “Premiere_Set-Up_707q.exe” or  but when I Run it as an admin the User Account Control window will ask authorization to install but again nothing happens, absolutely nothing, not an error, not a message. When I go in the “Overview” tab it says “Adobe For Enterprise” and under “Included in your plan, Photoshop and Premiere are there.What am I missing?

Om boeken van de on line bibibliotheek te lenen, heb ik een account nodig van bytebooks.als ik een account aanmaak, krijg ik de melding dat er een OTP wordt verzonden, maar dat gebeurt niet.hoe los ik dit op?

Getting an error "Something went wrong while saving. Error ID: " when trying to give Adobe Pro license to userTriage:Tried a different browser. Tried signing in and out Tried other admin account.We have licenses available. Please assist.

Hello, some of the users in our company are suddenly unable to access the firefly homepage, despite having more than enough generative credits. There is a red banner at the top of the page stating:"You do not have access to Firefly. Request access from your IT administration."I have attached a screenshot of the firefly page and the users account showing the credits. Our admin had no idea how to fix this, what can we tell him to point him in the right direction?