Enterprise & Teams

HiFor almost a month, our Team is having a problem with the CC.On web console,  synced files, it is not possible to recover older document versions (Photoshop, InDesign, Ilustrator,...) we just get an error, no timeline.Is anyone also getting this error?We have already cleaned browser caches, used different browsers,... but nothing works.ThanksRegards 

Flat packages are single installer Mac-OS files with the .pkg file extension. When you create a package on the Adobe Admin Console, you now have the option to create and download flat packages for deployment to macOS computers. Learn about flat packages. If you have chosen a Mac-OS platform, the option to create flat packages is selected by default. Flat package option example for managed packages   Flat packages are supported for all packaging workflows: Named user self-service packages. Learn more. Named user-managed packages. Learn more. Share device license packages. Learn more.     *For queries, feedback, and suggestions, please feel free to start a conversation. *Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

We purchased 5 annual paid team licenses from Adobe official site on March 4, 2024. These licenses were canceled by Adobe on April 15 via e-mail without explanation. Our administration was deleted and our licenses were canceled. It is very difficult to reach the customer representative without the admin console.We have an invoice, we have a payment receipt, there is no problem with our card. What is the problem? What is the reason for canceling our licenses? We cannot find a solution, an answer from anyone.

We are working on project where we are migrating from AEM On-Premise to AEM cloud. On on-premises we are using SAML authentication handler for user authentication with Azure AD as IDP on both author and publishers(for all environments-DEV/Stage/Prod). Now after migration to cloud, we have a requirement to setup authentication for both author and publisher. For publisher we have referred below link https://experienceleague.adobe.com/en/docs/experience-manager-learn/cloud-service/authentication/saml-2-0 But for author , as mentioned in the above doc integrate the IDP with Adobe IMS., we followed the steps as mentioned in this doc.Now The question is "is it possible to use a different Directory for each environment(Dev/Stage/Prod-author)". As admin console is the centralized location for all environments...we can create one directory and map to single Azure AD endpoint. How we can configure for each author instances of all environments or single directory will work for

Hello, We have an Enterprise Licence for Creative Cloud.  A few days ago we received a notification saying that our licence was due to expire in 3 days.  We used to have individual licences for the CC but these were removed when we bought a site licence (Education).  When the licence expired we removed all the Apps and the Cretive Cloud Desktop app and reinstalled the CC App.  When we launch the app it does not show all the apps available in our plan.  However, when we login to the CC website they are all listed?  When we click on install for any given app it downloads the installer but then falls to run as it invokes the CC Desktop App and no apps are show under our plan?  Is there a way to force the desktop app to show all the apps in our plan or a cache somewhere that we need to clear? See attached screenshots showing the Web and Desktop Apps and discrepancy between apps availalbe in our plan - any help appreciated.

For some reason, whenever I try to create an installer package for Macs through the Adobe Admin Console it no longer comes out correct.  I'll get a .zip file, open it up, find my installation .pkg file and if I run it on my Mac it will install, but when I copy it over to our server to be pushed out through Jamf, any machine I copy it to will only see it as a directory rather than a .pkg file as it does with everything else. I have created packages for MacOS before with no problems, but now I seem unable to. If I download the package onto my PC I get a zip file with the various files included, if I download it on my mac a get a zip file that has a package downloader inside and THAT will download the various bits including the .pkg file.   Either way, it's been a no go. Any ideas? Thanks,-JB

minha conta era vinculada a um perfil empesarial (de estudante) da faculdade, agora a conta foi desativada e eu simplesmente perdi tudo, até o acesso ao meu behance que estava vinculado eu não consigo mais ter. queria muito ajuda pra pelo menos recuperar o acesso ao meu perfil do behance. 

I'm having issues finding any documentation on how to clone an AEM instance to another machine.  Wondering if the community could help me with the steps necessary to do this. For instance, any configuration necessary once I have copied the Adobe directory to the new machine.

Hallo Gruppe 🙂 , ich verzweifel hier gerade - zwei Kolleginnen haben das Adobe Abo verwaltet und nicht jetzt weg - ich bin lediglich Administratorin, müsste aber das Abo so bearbeiten, dass ich die Rechnugen bekomme und auch der Ansprechpartner bin - ich habe aber keinen Zugang, als Vertragspartnerin ist unsere Firma drin und die alte Kollegin... wie komme ich hier nun weiter? Der Support hilft nicht... Danke in die Runde schon einmal 🙂  LG Mary  

Dear Adobe, I am in-need of the Phone Number and Email for the Austin, Texas office. No contact information is available for the Austin office on the website. Please advise. 

Hello!  We purchased Adobe at my previous company.  Unfortunately, that business has closed and the admin is no longer available.  How can I get the admin access to continue use?

Hi All,I have currently created alerts in Adobe Analytics that can help us identify anomalies in data trends. Most the executive team is wants to subscribe to these alerts. Currently, I am adding emails of every time a new user wants to subscribe the alerts. Instead I plan to send these alerts to common teams notification channel and the teams themselves can share the channel to subscribe. Is there a way to add microsoft teams channel email in Adobe Analytics alerts. Best,Naveen.

Dear Adobe team, We have already updated the card, but unfortunately, an error occurred. Kindly grant us access to the portal so that we can proceed with the payment.Despite attempting to access the plan page, we couldn’t find any available plans, nor did we locate an option to update the card.We urgently request your assistance in resolving this issue. Thank you for your prompt attention.

This is awkward. Who is our Adobe Systems CVG and why can't I just pay and forget?

During Adobe Summit this year, a couple of presenters that produce high-volume webpages in their AEM  websites referenced creating "lo-fi components." I didn't get a chance to ask and I've been wondering what they meant by this since it was clearly tied to their productivity. I've worked with lo-fi prototypes created by UX designers and the term references designs that are rough outlines of the final work (as folks reading this post probably already know). But I have never heard the term "lo-fi" used to describe AEM components. Any ideas what they meant by this?  

Hi, I have such a problem that our users can login to adobe with googla account or through e-mai address. If I log in with googla account they go through two step verification and it is ok. But if they enter the emial address and password adobe does not ask them to enter the code. How can I change this? Or how to force them to be able to log in with googl account only? A screenshot from the admin panel: 

Hi All,It seems like the downloads on our AUSST sync seem to cap out at around 4-5Mbps, is this normal? Means our sync's take aaaagggeees to complete. Based on other testing (e.g. fast.com) on the same server, it should be able to get closer to 1Gbps assuming no other throttling from Adobe.

Hello everyone, I ordered the full creative cloud collection yesterday, but I still can't see any active plans in my account. When opening Creative Cloud it is asking to buy the aps ot start triel. Could you please check and assist on that, as it is really urgently to have the apps soonest possible.  Thank you! 

I accidentally install  the Chinese version into a Macbook, then I uninstall everything, then install the English version.Then I couldn't use Photoshop, it always pop up a window said:Your Subscription entitles you to Chinese simplified product verstions. Please verity the language settings in your OS, browser, and software download are set to simplified.it only happen on Photoshop, all other adobe application is fineHow can I fix this problem?ThanksJack

Hi, So I have taken over running the IT function for a small not for profit.  Staff believe that the business owns a number of Adobe Acrobat Pro licenses, and possibly cloud based subscriptions also, but there are no records, and all past IT staff who might have information are long gone.  Therefore I have no way to install Adobe licenses on new computers.  How can i contact Adobe and speak to a human to discuss getting access to our licenses and Cloud portal?  I did try the Contact Adobe function, but that just led to a circular conversation with the Virtual Assistant.   Rather useless.  Any guidance on how to have an email or chat or phone conversation with a human at Adobe greatly appreciated. Cheers 

I signed up for an enterprise subscription on accident and i don't think my school has adobe enterprise since i hand typed it in. It won't let me cancel it and there's no administrator. What do i do?

I can use RemoteUpdateManager to update individual applications, like Photoshop or Illustrator.  However, I can't update the actual Creative Cloud desktop app via RemoteUpdateManager.My users are unable to update the ACC desktop app because they are not administrators.  However, the app won't let them do anything, because it needs to be updated.  How can I do a command line update of ACC?Thanks for any help.

Adobe has introduced a feature that enables a self-service option for System Admin to update and manage self-signed certificates from the Admin Console. The update introduces: Additional security & privacy features are available as industry standards with known competitors (Azure, Okta). Availability of self-service tools to empower system admins to control their environment without intervention from Adobe.Learn more about generating a new SAML certificate or signing a request    *For queries, feedback, and suggestions, please feel free to start a conversation. *Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

How can I uninstall all Adobe Creative Cloud applications silently on a Mac?   I've followed the instructions here and it still prompts me with a dialogue box.Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6Step 6 says the following but it still prompts the user... plus is doesn't indicate that quotes are used:In a Terminal window, type the following command:sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS

Some users are getting emails from Adobe regarding being subscribed to Acrobat Standard even though they're already licensed to Acrobat Pro in our enterprise account. These same users are also being told they need to Subscribe to Acrobat Pro when logged into their local Acrobat installations.