Enterprise & Teams

Hello,  how can i change the e-mail, where i receive my invoice?  I changed my e-mail for account, but still I receive invoice for my previous e-mail?. 

Proposing the implementation of a new feature to enable Adobe Update Server Setup Tool (AUSST) server compatibility with the Intunes platform. Currently, the AUSST server facilitates centralized management of Adobe software updates on Mac and Windows Platform. Integrating AUSST with Intunes will extend this functionality to Intunes-managed devices, streamlining update processes and enhancing overall system management. This integration will empower administrators to maintain Adobe software seamlessly within the Intunes environment, optimizing productivity and security. We believe this enhancement will greatly benefit organizations relying on Intunes for device management and Adobe software for various creative and business needs.

Why does it sometimes take so long for titles to become available on the cloud packager? This is somewhat rhetorical. I know it's because of different BUs, people involved, vacation schedules, etc. but why do we always have to wait? InDesign 19.2 is badly needed in our company for the macOS 14 flicker fix. Please post it already.

We are currently using AEM 6.5 with CRX / JackRabbit OAK 1.2.12I read link https://medium.com/@anmolbhardwaj94/17-5-things-jcr-jackrabbit-oak-d2b91d256330#:~:text=CRX%20was%20based%20on%20Apache,and%20scalable%20Apache%20Jackrabbit%20Oak., based on that information it seems that AEM CRX is JackRabbit AOK. Why I need to know this is: Can we migrate from this CRX 1 on 1 to a standalone JackRabbit OAK repository?

Bonjour,J'a une licence enseignante, du coté adinistrateur tout est actif mais de mon côtée, tous les droit on disparu : licence créative cloud + accès adibe stock. Est-il possible d'avoir une assistance rapide, c'est compliqué d'enseigné la suite adobe sans les accès. Merci

I am trying to enable the manage pubication wizard option for the user who has full replication access(crx:replicate, rep:write).User can see quick publish in sites.html and publish,unpublish option in page properties.User could not able to see the option of 'Manage publication' in site console. I have tried giving access to workflow-users and tried full read, write access for respective content path also.But still no luck. Need some input on this issue.Thank you in advance.

I, like many others here, are frustrated beyond belief with the Creative Cloud desktop app hogging virtually all bandwidth when downloading updates! It brings my entire system to a crawl and there's nothing I can do once it starts a "waiting/retry" loop but reboot. I've had to remove CC automatically loading so after a reboot I can actually get work done. I don't remember Creative Cloud always being this way. I've searched and searched for solutions, but there are none. I've even doubled the bandwidth coming into the studio, and STILL CC takes it all! CC does offer the ability to adjust bandwidth amounts when transferring user files to/from the cloud, but it doesn't do the same when it comes to software updates. I've also hunted for direct downloads of the software CC is trying to download, so I can update without going through CC, but all "direct" download links point right back to the CC app.I'm looking to know if anyone has found a way around this, or if Adobe will take some respons

Hi team ,i have a corporate adobe cc and am trying to install acrobate and it throws a error code 136. Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat 23.8.20470.0 Adobe Acrobat\Setup.exe_23.008.20470 ----------- ERROR: DW071: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603 Kindly help 

팀용 adobe 플랜을 더 이상 사용하지 않아 환불 및 취소하려고 합니다. 하지만 상담원은 맨날 없다고하고 근무시간에 해당되는데도 없다고 뜨면 언제 해줄 것이며왜 플랜취소를 내가 스스로 할 수 없는 것입니까? 개인 플랜처럼 그냥 취소할 수 있어야 하는거 아닌가요?도대체 왜 이 방법 만으로 취소하라고 하는건지도 모르겠고, 어떻게 하는지좀 알려주세요. 

I am looking to use MS Intune or possibly Solarwinds for deployment. Has anyone been able to do this?Many thanks,Allan

It would be awesome to run a report for users on our console to see when they last logged in/used one of the products they are assigned.  There really isn't a way to audit activity at this level and I feel we have licenses that could be reallocated or freed up from users who don't really ustilize the license that has been assigned to them.

Good afternoon Adobe community,Question 1When creating the Azure Enterprise application Adobe Identity Management (SAML) according to https://learn.microsoft.com/en-us/entra/identity/saas-apps/adobe-identity-management-tutorial, the add domain step is also created the Azure Enterprise application Adobe Identity Management (OIDC).What is this used for or can it be thrown away?Question 2The display name of the Federated account is incorrect. Should be displayname. Now the example shows 'Peter Laarse, van der' instead of Laarse, Peter van der.How do you add display name, or else how do we get accounts with prefixes neatly? I hope someone has experience with this an is able to answer these questions.Thanks in advancePeter van der Laarse

I want to delete my adobe account, but I can't work out how. This is the best article I can see:https://helpx.adobe.com/manage-account/using/delete-adobe-account.html When I sign in, there's no "Delete account" on option on that page. When I try to chat to support, it says I need to refer to my organisation, but this is a personal account unattached to an organisation:

We are being asked to move our user management off the Sign portal to an Adobe portal that controls sign.  We are about to cliam the domain but found that other Adobe portals are also in play with our company domain.  If we claim the domain will it break anything with the existing SSO setup on the other portal?

Hi, we move out from SDL to user licence. All our staff using the same device (previously used SDL). When sign in, the device still show 'this is share device' and unable to use the app.New licence purchased and in Adobe console, the user info correct.We try to uninstall the apps and reinstall with new package - still not working.Need help.

We are working through API documentation available in: https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted/get_acc... https://secure.na4.echosign.com/public/static/oauthDoc.jsp The OAuth authorization is a bit cumbersome. It seems that the “Authorization Request” has to be initiated via a browser. That would require login to the Adobe sign to authorize access. Which then generates the code needed for the token service. https://api.adobesign.com/oauth/token Our solution would like to invoke APIs without the process via browser and that requires login to the Adobe sign. Is there a way to acquire that code programatically. That can be send to the token service without the browser interaction and approval process. Which typically invloves build url and the code from the redirect.https://secure.na4.echosign.com/public/oauth/v2?redirect_uri=https://example.com/oauthDemo& response_type=code&clie

activity report: I would like to reclaim licenses if a user has not had any activity in 90 -120 days

Hello,      I am trying to add a user in the Admin console but it always comes up with the message "Something went wrong. We're working on the problem. Please try again later.".  I have tried using different browsers, different computers and even different networks to log in to the console.  But it never lets me add a user and I always get the message.

My personal account is my work email account for Adobe Creative Cloud. We have a business account for the rest of the workspace for those who use Acrobat. I am the the only one who uses Creative Cloud at my workplace as I am the marketing department. When they moved my account to business my premium access was removed from the work email address and added to the business account. This is fine, except the only way to move my projects over is to send a link ONE BY ONE for over 3 years worth of projects in Adobe Express to move them to that account. Does ANYONE have any other advice on what to do? I have gone back and forth with the chat support all morning and have been transferred back and forth with no real answers here. Basically, at this point, I want to just reverse being added to the business account and go back to what I have been doing for 3 years now with my previous plan. Just getting that done has been a hassle. Please someone give me some advice. I am currently on the 30-day

To whom this may concern, I would like a refund from multiple unauthorised fraudulent transactions on my card of a total sum of £400. For a subscription product which has been wrongly authorised.  I have never used your product before and I am failing to understand how all these transactions came about at one time.I am in desperate need of my money to be returned to my account due to financial difficulties and dependents. Tashinga Mtisi  

Hello all and greetings from Portugal, I'm new with Adobe Admin console. I've inherited a client where they have 4 different companies (from same group) and only 1 had Adobe Enterprise plan.We would like now to make licenses available for the 3 other companies, maintaining they're identity, etc.Is it possible to do it?Best regards,Diogo Sousa

How can I contact Adobe with an issue about software All Aps not functioning after renewal of licenses?The support request form does not let me fillin a product name and send the request.

I deleted a user from the admin console, tried to make the backup as usual, but received an error message accompanied by an email indicating that the backup could not be performed. As I was told, I tried to make the backup again but I can't because the user appears active in the user list but when I click to delete it gives me an error because it is already deleted. In short, the user is deleted, it appears as active but I can't get it backed up.  

i have setup the SAML SSO auth along with Azure. When i try the Test Sign in from the Azure Entreprise Application i am challenged with the SSO Auth but i get the message :to note that Authentication under adobe directory works fine when i try the Test button, Domain has been joined successfully and the Sync has finished after doing the Provisioning from Azure Enterprise application.Does anyone know how to solve this error message?  

We have a weird issue, we have an air gapped network and i need to update the licesne of our Adobe Pro, which we vertuilize. We have an offline installed we get from Adobe to do this. Odd issue where if i run the packaging tools in VMware Application Volumes mangager and then try installing Adobe pro, it will promt that it cannot reach out to Adobe to verify license. Sounds like installer right? Well same VM, if you isntall from the same downloaded installed with out App Vols running it installs fine with no issue. Tried this on a couple different VM's and no matter what, if its trying to package with App Vols it then thinks it need to reach out to Adobe and fails. Im at a loss and its not exactly and easy problem to Google.  Any suggestions are appreciated.Thanks