Enterprise & Teams

Hi,we are Polish Local Governemnt Unit and I got invoice for Adobe services, all aplications of Creative Cloud correctly. To make a payment for this invoice I had to make our internal request as we always do such documents for outside payments. The problem is as it found out that our Adobe custodian refuses to sign this document saying that he is not allowed to do it. Is there any chance to solve this? Without that I can't make payment and use Adobe services. Could you please guide me to any polish department or anyone who can actually sign documents? thank You in advance 

I have a VIP account through an Adobe Reseller, Tech-Crawl.  I asked them for help on a licensing issue back in January, with no response. I have repeatedly emailed them for the past 6 weeks and they never respond.  I contacted Adobe; they told me to contact my Reseller...who again, is not responding via email, and they have no other means of contact.  So for 6 weeks now I have had a license I can't use, and no one at Adobe will help fix it...they just keep passing the buck.  I really don't know what to do anymore.

I'm in my Admin Console and I want to click on a Team member's name and tell the system to email them a password reset link. I've read some threads from 2014 saying me, as an admin, I cannot do that. I find that hysterical if it's still true. If it isn't true, what's the method for doing that?

Our team with (5) users, using Illustrator, Photoshop, and After Effects what plan would be advisable to purchase? Is there an all-app plan where I purchase all the apps and 5 of the designers can access them on their different PCs, or do I have to buy them individually?Also if I do purchase an all-apps plan, do I need more than one license for the 5 users?

I have been trying to work out why Adobe Acrobat isn't updating from our internal update folder and have come to the conclusion that its because the files in the Acrobat folder are created without the correct permissions. I have repaired the permissions, so it now works for me. Is this likely to be fixed or do I need to fix the permissions after each update sync?

We have a member of staff on maternity leave and a new temporary member of staff covering the post. Is it possible to transfer to licence from one user to another?

I would like to see a couple of "Read Only" admin roles. I would like to use this to assign a full read-only role to our Helpdesk group and group read-only role for department liasons so they may validate licensing, user assignments, etc. before contacting a full admin to make changes.Thank you.

I am trying to purchase Acrobat Pro via ACH payment or Bill Pay but customer support told me that only Credit/Debit cards can be used to make payments.  This is such a bad business model for software that is used mostly for businesses.  I work for a goverment agency and credit and debit cards are not allowed.  So unfortunate as Pro would make my job easier to get signatures and Adobe lost a sale!  

Since I can't install other applications on my company PC, I bought the photo plan with a personal account but used the license number in the business account. Now with my business account, if I connect as a personal account I have access to the photo plan (with Lightroom and Photoshop), if I connect with the business account I have access to Adobe Pro. I can't combine different plans that have the same account name. It depends on how I access the applications or on the cloud I can't use some apps. If I'm logged in with my company profile, I can't use Lightroom, if I'm logged in with my personal profile, I can't hear Adobe Pro. How can I combine them having all the plans in my company profile??

Hi,I have save my emails to PDF and embedded it in the excel sheet. I always received several error message when using the latest Acrobat Standard. But when I uninstalled the Acrobat Standard and installed Acrobat Reader. I got no problem when opening it.------------------------------------------------------------------------------------------------------------------------------------Error message received. 1. an error exist on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem. 2. There was an error processing a page. Operation or data is too complex.-------------------------------------------------------------------------------------------------------------------------------------I don't think that the PDF files is corrupted as I do not have issue when opening via reader and this issue do not affect me but also my others colleague that using Acrobat Standards. Thank you,Azhar 

For some reason my organization's automatiic renewal did not take effect even though my payment method is valid.  I'm not being told by support that my account will need to be entirely deleted, along with my 16 users, so I can reinstate a new contract.  I was walked through a mental manual backup process for every user's cloud data because it would all be deleted.    I requested my ticket be escalated and I was told someone would call me and then I got an email that the ticket was closed. How does this make any sense?

user added the wrong birthday and now can not log in to adobe.  How can we fix this ?

as i havee been asking the agents to heelp me but seems like they are bots not human i am stuck with a problem and they are teasing mee more and more not undeerstanding what i am asking them pleasee i need a help from real manager or human agent please help me

ive added a user and trying to give Adobe standard DC. I get a no access error.

I have two licenses available but I could only assign one to a user.the second one does not appear to assignany comment

When Will Adobe have the ability to track total license usage for Adobe Assets within th application or in Admin Console? We were promised at the 2023 Summit that the new Assets UI would provide this along with a view of last log in date by users. That had not been released yet. I would like to control my usage by removing anyone that has not accesseed the application in the last 12 months. Until Adobe makes this available, we continue to burn through our MSA licenses. This seems like a simple ask, as WorkFront has this built in already. It also seems like a basic need that Adobe should be able to support. 

How many Pervious Version of Photoshop and Acrobat pro we can use as in enterprise.

I get the following erroe when building via cloud manager. 23:53:20,440 [main] [ERROR] COMPILATION ERROR : 23:53:20,441 [main] [INFO] ------------------------------------------------------------- 23:53:20,442 [main] [ERROR] /build_root/build/clientnameservicesincprogram-p28904/ui.apps/target/generated-sources/htl/org/apache/sling/scripting/sightly/apps/clientname/components/form/container/container_html.java:[45,88] cannot access com.day.cq.wcm.foundation.model.responsivegrid.ResponsiveGrid bad class file: /root/.m2/repository/com/adobe/aem/aem-sdk-api/2021.1.4738.20210107T143101Z-201217/aem-sdk-api-2021.1.4738.20210107T143101Z-201217.jar(com/day/cq/wcm/foundation/model/responsivegrid/ResponsiveGrid.class) class file has wrong version 55.0, should be 52.0 Please remove or make sure it appears in the correct subdirectory of the classpath.This is a very basic AEM implementation.  In this case, we've overlayed just the container.html file of the Core Form Container co

Hi, I am almost du for my VIP renewal. I would like more management capabilities, that's why I am looking to convert my TEAM licenses to ENTERPRISE. It looks like I might be able to disactivate the cloud storage completly with ENTERPRISE licences but I can't seem to find the procedure to do it anywhere. The only thing I found which leads me to believe I can do it with ENTERPRISE is this but it I looked at Creative Cloud for ENTERPRISE and found nothing.  :https://helpx.adobe.com/creative-cloud/faq/teams.htmlMy organization wants to block access to certain services, such as storage and community features, available through Creative Cloud. Is this possible?If you would like the ability to turn certain services on/off, then a Creative Cloud for enterprise membership may be a better option. Visit the Creative Cloud for enterprise page to learn more. 

Hello,Trying to install an .msi package that I created and cannot get beyond the software restriction policy detailed below. We have no blocks against .msi files but I think what might be going on is that unsigned .ps1 scripts are running as part of this installation and those I know we do block. Is that the case? Are scripts within the .msi running as part of the installation? Thanks,Joe MSI (c) (1C:08) [13:31:20:108]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'c:\Downloads\AdobeInDesignCreativeCloud.msi' against software restriction policyMSI (c) (1C:08) [13:31:20:108]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 MSI (c) (1C:08) [13:31:20:108]: SOFTWARE RESTRICTION POLICY: c:\Downloads\AdobeInDesignCreativeCloud.msi is not digitally signedMSI (c) (1C:08) [13:31:20:456]: SOFTWARE RESTRICTION POLICY: c:\Downloads\AdobeInDesignCreativeCloud.msi is permitted to run at the 'unrestricted' authorization level.

Anyone else have this feature turned on or had it on at one point?  Would you mind sharing your experience with the initial activation as far as how it impacted users and how it has been since activation?  Or, perhaps you had this feature on and decided to turn it off.  Could you share why you made that decision?  Also, which setting (length of time) you used or are using?   Does it give the users the opportunity to save their work before it signs them out, does it cause the apps to crash, etc?  Thank you so much!

Hola, quería preguntarles porque no puedo comprar la licencia e instalar los programas en mi Mac air m1, los programas no son compatibles o hay algún otro método de instalación. Quiero comprarlos y no me deja hacer el pago ni la instalación . Si alguien podría ayudarme por favor 

We're a two person non-profit shop with me using mostly Lightroom and some Photoshop and my associate using Photoshop, InDesign, and some Illustrator.  My associate also serves another client. I want us to share my Lightroom CC library and it seems like Teams is a great way to do this.   If I join us through Teams what are the downsides?Can I easily move her to Teams and will she get access to my Lightroom CC library along with my folder and album library organization?I want her to be able to keep her work for her other client away from me?What if there's some kind of problem I've not thought of, can I separate us without me losing control of my photo library?What have I not thought of? Thanks!!!   

I am a IT Director for a CTE High School that uses Adobe products in several labs.  We have over 200 students who use the various products we license.  Our students take a NOCTI exam which is a national test to prove their competency in their CTE program.  Students were recently accused of stealing digital content from this exam.  I attempted to search the contents of their Adobe Creative Cloud folder from the Admin Center and was told I cannot even look at the content in their folder.  I can do this with other cloud products (Microsoft, Google, etc).  I was told the only way I could access it is to have the user logon or the person would be gone and I would take control of their files.  This is a severe issue as I do not want to create large panic by inquiring the entire class nor do I want to delete and recreate a bunch of accounts.  A lot of new school code language coming dictates that certain people in a school need to be able to reasonably