Enterprise & Teams

I'll include step by step screenshots of the chat session I had with the most unhelpful and useless customer service team I've ever had, and I've had to deal with CenturyLink support before:   Is this indicative of what Customer Service for Adobe is usually like?  I'm seeing posts on the forums all about this, and I'm wondering if I just need to ask here or through social media to get a problem solved, since both times I've contacted Adobe Support they've been incredibly unhelpful.  [Moderator moved the thread to the correct forum]

Adobe creative cloud desktop sign out automatically after two to three hours when i use adobe Federated ID to log in. This issue doesn't happen when other users are using personal Adobe ID. 

I am working on a new AEM site, as part of the architecture I want to perform authorization checks for my user, e.g. user click on show report CTA etc,My users will be coming from an external CIAM/IDP provider. Does AEM provide any documentation, references, or OOTB integration with the Authorization Framework? Like Zanzibar, Auth0 FGA etc? 

I would like to see a feature added where you can assign Admin roles to a User Group so that they can be provisioned automatically via an identity provider.

Per the documentation: https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html   PS Microsoft.PowerShell.Core\FileSystem::\\psu\sccm\CampusWide-Packages\Adobe Creative Cloud 2019 - All Apps - SDL - 07012019\Files> & .\adobe-licensing-toolkit.exe --deactivate Adobe Licensing Toolkit (1.1.0.69) Operation Failed   When I do --licenseinformation I do get a list of licenses.   This is on Windows 10 Enterprise x64 1803.

Can I have an email address for my account manager please Adobe account Flexachem Manufacturing Ltd, <removed personal information>

I've been purchasing an adobe plan since 2020, recently I tried logging into the admin panel inorder to replace a user to my account, but I encounter a message saying "You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."If you have any idea on how to resolve this issue please let me know, thanks in advance!

Bonjour à toutes et tous et merci d'avance pour l'aide que vous pourrez m'apporter.Depuis quelques jours sur Mac0S 12.4 Monterey, le téléchargement n'a pas l'air d'être effectué pour une MAJ de Creative Cloud, ce qui semble bloquer la MAJ d'applications comme Lightroom ou Photoshop. CC ne semble même pas arriver à afficher les informations de stockage du cloud.J'ai testé en redémarrant mon ordinateur, en relançant CC, tenté de réparer ou désinstaller CC (mais j'ai un message d'erreur) mais aucune solution ne fonctionne. Merci par avance si vous pouvez m'aider.

Hey folks,i dont get the mechanics of RUM, to be honest. We dont have AUSST (anymore), we use Adobe Server directly. When using RUM in most cases it only updates Acrobat but not all the other apps.e. g:Photoshop 2021 is installed with Version 22.5.7.859The latest Version for Photoshop is 22.5.x is 22.5.9Why is RUM not updating to the latest available 22.5.x version, and of course all the other apps? it doesnt matter if i am using the RUM Version 2.6.0.3 on the client, or the new Version 3.1.0.3 from a remote share. HUM.dll on Client is Version 6.1.0.587 - The result is always the same:No updates found in HUM reponse02/15/24 17:40:05:781 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 17876 | No new applicable Updates. Seems like all products are up-to-date. I dont know why deploying updates for Adobe Programs is so complicated. I wasted 2 days of my lifetime getting AUSST running and using RUM, just to get back to the old RUM way. Any help would be appreciated

Je souhaite payer le renouvellement de ma formule pour équipe mais ma carte impose un plafond maximum que je ne peux pas dépasser. La solution c'est d'effectuer le paiement en deux fois, car le plafond maximum est par jour donc en divisant le montant que je dois payer par deux, je peux payer la moitié le premier jour et l'autre moitié le second jour. Mais comment procéder ainsi alors que je n'ai aucun contact avec le service adobe ?

I contacted our IT, and they said we don't use proxy servers. All our PCs have this setting turned off. Is Adobe trying to hack our systems at this point? LOL JK

Just posting this here to say that after working in the Creative Cloud for 7 years on a mixture of enterprise/personal premium accounts I have now lost all my assets and have been messed about by the so called customer service team which promised they'd transfer assets, that they'd give me a call back and sent me on an endless loop of useless conversations with agents that seem to make up rules as they go, some being able to escalate to their managers, others claiming it's not possible., ultimately resulting in an absolute wast of time time and energy.It's a real shame how badly Adobe degraded their quality and care for customers over the years. I for once am ready to start fresh with another company as Adobe has clearly grown too much to actually care about its users. So good riddance, Adobe welcome Canva and Figma. 

user is unable to view the extensions when logged into experience.adobe.comallowed pop-up, still the same, reset IE, still sameshared my screen and tried, it workedRecreated user windows profile, still the sametried on an alternate machine, still the same.Logged into a newly imaged machine wth my credentials, it workedLogged out and had the user try, it worked.

I have an Adobe for Enterprise account. I can't get through the online chat to a person because it requires a subscription. But it tells me I don't have a subscription even though I do. Great stuff 

  Are you frequently finding yourself in situations where you need to convert files to PDF format but lack access to Adobe Acrobat? We understand the frustration and inconvenience this can cause. That's why we're thrilled to introduce Adobe Express PDF Quick Options – a game-changing solution designed to simplify the PDF conversion process. Imagine this scenario: You're on the go, working from your laptop or mobile device, and suddenly realize you must convert an important document or file to PDF format. However, Adobe Acrobat is not installed on your device, and you're in a rush to get the task done. This is where Adobe Express PDF Quick Options comes to the rescue.   Follow the steps below to give it a try!   Step 1: Go to the Adobe Express home page.   Step 2: 'Select Document' from the tabs   Step 3: Choose the Convert to PDF quick action to do the task. Step 4: Upload the file you want to convert, and that's it.    and that's it...

Hi all, I need an expert opinion/suggestion on this. I'm installing Creative Cloud on my company device(4GB RAM). I know Adobe's minimum system install requirement is 8GB RAM, but my question is, if I'm able to install Creative Cloud on this device with no issues, does that mean I should also be able to install Photoshop, InDesign etc? I'm asking because when installing InDesign, I get the error message saying 8GB RAM is required, but my co-worker argues "Creative Cloud is the whole product suite in which InDesign is an integral component" so it should install it like the Creative Cloud was installed.  Thanks in advance

How we can get one group subscription for all students of our online IT school?

Dear Adobe Support,I am reaching out to inquire about the feasibility and process of structuring our Adobe VIP accounts so that one acts as a "child organization" under another. We currently manage two separate Adobe administration portals, each with its own VIP number:Main Organization Intended Child Organization Our goals are to streamline license management and simplify administrative processes. Could you please advise on the following:Is it possible to set up our Adobe administration portals in a parent-child organization structure with the above VIP numbers?What steps are involved in implementing this structure?Are there specific considerations or limitations we should be aware of?How would this restructuring affect our license usage and compliance?We aim to ensure our use of Adobe products remains aligned with best practices and your licensing agreements. Your guidance and any recommendations would be greatly appreciated.Thank you for your support.

Good morning Community,We have purchased Adobe Creative Cloud and Robohelp licenses, as we are in the content editing business. They are different products and suites, but .... the licenses are incompatible with each other!If I log in with Cloud, it closes robohelp and vice versa. I can't have both licenses (software) working: The license I have to choose makes the other package go to trial or closes the program I need.To edit in Robohelp, I need to be able to have Acrobat or Photoshop, both suites. But for each use, I have to log out and log in with the other one, which makes it impossible to work.I have no contact with Adobe with this, just a totally useless bot chat, so I turn to you, Great Community.Is anyone in a similar situation, can you help me? Thanks in advance.

today, on February 6, ends my VIP license for stock adobe. My CVG manager is silent since a month. Can someone from adobe staff contact me and help me renew my license. I have a client VIP number and do not know to whom shall I write an email

Lightweight Named User Licensing packages You can now create lightweight packages that don't include any Adobe applications by default and move ahead in the flow to create a plugin-only or a configuration-only package.     ~Plugin-only package Create packages that only include Marketplace plugins.    ~Configuration-only package  Create packages with no apps or plugins to only include the Configuration Options.    ~Configuration and Plugin package Create lightweight packages that include both Plugins and Configuration Options. Learn more about Creating Named User Licensing packages.    Flat packages for Adobe Templates  Now Adobe Templates packages are downloaded as Flat packages for the macOS platform. This means you cannot extract the contents (unlike bundle packages) for these flat packages. For the Windows platform, packages are downloaded like before, and you can extract contents from these packages. Learn more about Adobe

HI,I've got Adobe for enterprice plan that includes Adobe Creative cloud for enterprice and unlimited Adobe stock dowloads from over 200 mln files incl videos, see screenshot below. Yet, all I can see when I search throught the videos are only the ones with the BUY button which i DONT want. What is going on? Also Adobe did not think it might be useful for the customers to include the filter that sort out the videos per license, really????  

Kann ich von einem 3D modell auch die masse beziehen? zum beispiel von einem gebäude?

why can't I download the Adobe Acrobat Pro app onto my user's new PC, no option to download from her account even though she has a valid account in my admin console......why is this so hard.

Hello,We have been using SCCM to update our Adobe products via SCUP for years.  For the past two months however we are only seeing the metadata only entries listed. We have checked the community and found many people have solved this problem by unblocking the certificates.  We have already done this with no success fixing our issue. We see the certificates with cabs and msp are valid when they are downloaded.We have removed the catalogs and readded them and with the same result. When we look at the SMS_ISVUPDATES_SYNCAGENT.log we see the system syncing and listing updates but we also seeSyncUpdateCatalog: **** Warning: Catalog is old format, no content certificates are included and updates will not be deployable until certificates are trusted. ****We have reblocked and unblocked the certifcates in the Administration > Certificates to attempt to fix with no success. https://community.adobe.com/t5/enterprise-teams/sccm-3rd-party-catalogs-for-sccm-1810/m-p