Enterprise & Teams

Hi, I have added a new user to the Creative Cloud. Unfortunately they are unable to upload our in-house fonts to the system even after I elevate them to an administrator. While I am able to see the uploaded fonts screen on Creative Cloud Desktop and add and delete fonts as I please, they get a message saying please contact your administrator to take advantage of this Creative Cloud service. I follow the troubleshooting instructions to become a Product Administrator in the Adminstrative Rights panel, but I am unable to make myself a Product Administrator, it is not listed as an option, only System Adminsitrator is visible. I am also unable to find custom fonts in the products tab in the Admin Console as instructed. I cannot see a logical way of doing this. The instructions do not match the reality of what I am seeing. Can anyone help? Thank you.

Hola, yo tengo una cuenta de Adobe individual/personal y he cambiado a una de equipos con el mismo correo. Mi duda es si en este cambio, ¿los archivos que tengo en mi cuenta personal se trasladan automaticamente a la de equipos? Cuando he creado la de equipos con el mismo correo, ¿la cuenta individual se mantiene o se cancela automanticamente?Gracias por la ayuda.

Heylo, I am Srush, I want to create perfect briefs for my creative team and articulate ideas flawlessly.For that I want to get a better understanding of Adobe Suite, can anyone suggest to me the articles and business case studies of Adobe Suite?? From a manager's perspective, I want to know the scope of each tool, this will help me communicate better with my creative team You can suggest best practices as well along with the content 

There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

Is there a way to enable auto-update remotely via Regedit or another setting? Rather than opening and contacting each user to do it manually? We don't have Self-Serice installed. 

Adobe, Can you explain why there is no option for companies to pay with direct bank transfers?Every month we are having troubles with Adobe about the payments via PayPal or CC.Unfortunately its only Adobe that's giving issues, any other large organisation we have agreements with (Microsoft, Google, Apple, Amazon, Netflix, etc) are providing payment options with automatic direct bank transfers why is this not possible with Adobe?So if we want to extend amount of users to 50, you ask a company to pay €41.994,- per year by CC or Paypal, which is in our opinion not realy B2B friendly. And you might understand that looking from our accountant / finance dept. persective not a desirable way to handle.What can Adobe do to make these large payments much easier and without idiot payment issues? 

Hello, I've deployed the package, set the permisions right : no ip etc but when a user tries to log in he is instantly logged out stating that he needs to login again thus looping. When I try to log in with a user that is a domain admin it works flawlessly. I tried to put my test user in the local admin group, it fails , looping again.I opened a ticket with the support, the only answer I get is that there's a different network profile that is applied for admins / non admins user. Of course there's no such thing in place...

Hi, I am able to read inherited page properties in code using InheritanceValueMap. But when opening page properties of child page, inherited values are not getting displayed to content author. Could you please suggest how to display inherited values in child page properties dialog?  Adobe Experience Manager 6.5

Não consegui achar nenhum programa de benefícios para startups da Adobe, existe algum?

Trying to install Adobe CC on a Mac with M1 CPU (Apple Silicon).  It fails with the following message:An error occured during installaion.The installation failed.The intstaller encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance. Any ideas how to get this to install?I've looked at a few other posts.  Some say to type in the install error code.  Where would I find the error code on a Mac?Also, another post said to run   sudo chmod -R 755 NameOfYourPackageFile.pkg  from the terminal.  Tried that and the command worked fine, but the installer still fails with the same error.This is a new install package for Mac M1 created two days ago using Adobe's Admin Console website.  I also tried older install packages, they all fail with the same error on Mac OS 12.1.  The older packages work fine on earlier versions of Mac OS.Thanks for any help/suggestions.

Apparently the geniuses at Adobe created IDENTICAL install packages for Pro/Std.  I cannot for the LIFE OF ME figure out a way to run an SCCM report and distinguish the difference.First - to Adobe, this is an ASS product.  You should be ashamed of yourselves.  I award you NO POINTS, and may GOD HAVE MERCY ON YOUR SOUL.Second - to the Forum: has anyone figured out a SQL query for this?ThanksJosh

anyone out there?? i need someone to talk to me - live chat goes no whereleaving a message for a call back goes no wherei want to cancel my teams purchase and go back to creative cloud all apps

Hello, I am reaching out to seek guidance regarding the best licensing option for a unique requirement we have. Our organization needs Adobe Photoshop access for 30 computers, but only for a short duration of 4 weeks. Here are the specifics of our requirement:Number of Licenses: 30Usage Duration: 4 weeksPurpose: for summer campsCentral Management: Preferably, we would like to manage these licenses under one administrator account for ease of distribution and management. Given these criteria, we are looking for the most cost-effective and efficient way to procure these licenses. We are considering options like the Adobe Value Incentive Plan (VIP) or the Transactional Licensing Program (TLP), but we are open to suggestions. Our primary concerns are:Flexibility to subscribe for only a month without incurring additional costs post the 4-week period.Ease of managing multiple licenses centrally. Could you please provide insights or suggestions on the best course

Olá!Estou com minha fatura em aberto dessde novembro. Não efetuei o pagamento poque sofri um acidente ( Quebrei a mão e o punho) e desde então estou gastando com medicamnetos e exames. E não estou trabalahndo devido a mão esta quebrada. Gostaria de saber como cancelar a cobrança até eu me recuperar e voltar aos trabalhos.

Hello! I would like to change the payment in our business account from Paypal to Credit card but I cannot find the button. I already changed to "personal profile" but also coundn't find the option there.  Furthermore, I would like to buy a licence and pay the annual amount but I cannot find an option to change the payment from monthly to yearly. Thanks in advance!

안녕하세요, 저는 현재 기업용 adobe plan (KAIST)를 이용중입니다. 모바일까지 adobe illustrator 사용 가능하다고 뜨는데,ipad 상의 adobe illustrator를 제 계정으로 로그인했을 때,자꾸 "IT 관리자에게 문의하여 액세스 권한을 요청해 주십시오."라고 떠서요. 혹시 해결할 수 있는 방법이 있을까요?

For over a week now we have been asking Adobe for help with our console related issue- we are unable to assign any licenses, users that had licenses were suddenly notified that their account was no longer active, and nobody can work!!!!!  I have called numerous times and always Adobe says the engineering team is working on it.  For a week?????  Our hands are tied here.  Does anyone have a direct number to the engineering team? please help us!!!!

Un tiempo atrás contratamos una licencia anual de Adobe. El 10 de dic se hizo el cobro anual nuevamente, pero la persona de diseño ya no está en nuestra empresa tampoco. Lo unico que tengo de información es que el dominio del correo es el mismo de nuestra empresa. ¿A qué correo o con quien puedo escribir para verificar esto?

Hi, How do I change Contract owner to myself. The person assigned this at the moment, is not in the company anymore. I can't find an email to write to, and Adobe chat is always unavailble  - which is the channels you are suggested to use the reading adobe's guide. Best regards Kenneth

hallo zusammen, wir können in einem schulungszentrum mit gerätelizenzen, die photoshop ki-funktionen nicht synchronisieren. es kommt eine fehlermeldung, das dies nicht freigegeben ist, aber das installations-paket hat keine einschränkung.

Where can I find an installer for adobe InDesign 2020?I've tried working with support but they are unable to provide an installer for indesign 2020.Any help would be greatly appreciated.

I'm in IT admin for two Belgian art schools and I'm developing a powershell script that nags to the users if a certain license is about to expire. Since we work with Academic Software and the students need to renew their license yearly for educational access. Since not every student activates their license on the same time, I'm looking for a good way so I have a date and/or boolean if the license of Adobe CC and the installed apps are valid or not. Online I read about Adobe Licensing Toolkit (ADTK), but this talks about shared devices. Yet, is this going to work on student laptops which aren't shared devices?

Similar to how I can create a Microsoft XML Configuration file to control which Microsoft Apps are deployed, it would be great if I could push Creative Cloud out with a custom XML configuration that would then download and install Photoshop, Acrobat, Illustrator, etc. We are a Microsoft School so everything is deployed and managed by Microsoft Intune - and Adobe's support for Intune is less than spectacular. The default 8GB limitation on package size also means I can't package up all the apps using the Adobe Admin console and then push them out because the package is around 30GB. Being able to push out the Creative Cloud app and then have it download and install the required apps for staff, students or labs would make my life much easier.

In an enterprise environment we should be able to control the software version that we deploy to our systems. With Adobe Reader everything works fine but this Adobe Acrobat 2017 Pro is a little bit stubborn and decided to update himself even that the Adobe Acrobat Update service is disabled. Can you please provide us a solution to this issue? We want to disable automatic updates for Adobe Acrobat 2017 Pro. Thank you.

Hello! I have a small problem I can't figure out. I have had a personal plan for some time where I have Photoshop and a few other apps. Recently I started a company and made a company plan where I bought Indesign, which I will use for my company. I keep it like for bookkeeping reasons. But since I am the same person I figured I could invite my private user to use the Indesign license.But what I find now is that to access Indesign I have to log in to the "business account" and then Photoshop becomes unavailable since it is on my private plan, I have to log out and log back into my private account. This seems inefficient, is there no way I can remain logged into my private account since my business invited me to that license?