Enterprise & Teams

Hi I need to renew my ETLA contract but my account manager does not work anymore for Adobe (I'm guessing that due to the emails to his address were bounced back) can someone reach me for signing the renew of the contract? is quite urgent thanksValerio Casarin - Digital Manger in ENVU - valerio.casarin@envu.com 

Also having the exact sme problem installing Photoshop v22. Gets to between 73 and 75%, and then fails. Tried restarting, still fails. And since I work for a company that sets the firewall and Antivirus software, I not only can't uninstall it, but I can't even turn it off.  You need to fix this, and not expect your customers to jump through hoops trying to make it work. It's obviously a bug. As it stands, I can't use Photoshop at all at this point. 

We use Creative Cloud for teams, and need the ability for multiple designers to use the same Cloud Files and Folders. Mostly Illustrator and Photoshop assets.  Rather than share each cloud file individually (which is inefficient and doesn't allow for a single, team-wide folder structure), how can we allow multiple users to collaborate on the same set of Creative Cloud folders and files, as we would using Google Drive, Dropbox, etc?   Seems like a simple feature enabled by most cloud storage providers but I can't seem to do this in Adobe. Please help! 

Boa tarde.Tenho uma licença de Lightroom atribuída a um utlizador mas removi esse utilizador e tentei atribuir a licença a um novo utilizador.Porém, a licença não está a dar para atribuir.Como posso resolver o problema?Envio prints para demonstrar.Obrigado.

  We have around 12 admin's for various reasons and departments. Only 5 of those actually need an email notification when someone is requesting access. I was infomred there is no way for admins to limit notifications or shut them off. I am requesting at a very basic level the ability for admins to shut notifiactions from anotifications@adobe.com off. A higher level select which notifications they receive, software, access requests, feature changes, student requests, employee requests etc... 

Hi!Not the best experience tbh, I can't log a ticket because the chat service isn't available and Adobe seemsto have killed off the email support. I love communities but not for specific supportcases. So that's problem one. Second problem and why I needed to log a ticket is because when I add "User.1@mydomain.com" via email and enter users first and last name it changes to Users2 name but the email stays as "User.1@mydomain.com"User2 isn't even setup in Adobe. Check Azure and there's not a single trace of User2 in the User1 profileAnd I can't manually change either. What do I do? 

Hi I want to deploy Adobe Remote Update Manager (run the exe file as a scheduled task) on all PCs in my organization at a scheduled interval with command line parameter to check for and install any needed updates. I have configured the task to run with this command: RemoteUpdateManager.exe --action=install   I understand from the documentation (Use Adobe Remote Update Manager) that the tool require the Adobe Creative Cloud Desktop app to update some products (Creative Cloud product), while some other products do not require this.     On my virtual test PC (clean installed). I have installed a Creative Cloud Desktop app and one product (InDesign). When I run the tool I see in the log:   10/06/21 07:58:29:911 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 1276 | Failed to find the UpdaterCore library at (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll) path10/06/21 07:58:29:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateMana

When the figure 1 step is checked, it jumps to the figure 2 problem, it's always been like that, it's never worked.

Unable to sign in to Adobe DC Pro/Creative Cloud.We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

How do I get my VIP ID? can anyone advise please

We got an email to upgrade Adobe PDF service API before 30th Sep. We are using adobepdftools connector to generate Doc to PDF on Azure logic apps.  Do we require any configuration change to upgrade to the newer Adobe PDF API version in adobepdftools.  

Our business purchased Creative Cloud All Apps for Teams, but we cannot assign users to apps (Photoshop, Illustrator, etc.) because the Adobe "hub" says we are using a free Creative Cloud Free Membership. We are sure that the Creative Cloud All Apps for Teams was purchased since we have proof of billing, and we have tried signing in and out to no avail. How do we fix this?

Hi there, Having an issue with one of our machines, Creative Cloud is just perpetually stuck on updating at 0%. Can't install any software, can't sign out, can't do much of anything at all. I've followed every guide, used the Adobe Cleaner tool, removed everything Adobe from everywhere on the computer and done multiple fresh reinstalls to no avail. I'm not even sure what caused the issue. The libraries pane just says "oops not available", the libraries installer just fails with an "unknown error", Your Files just says "installing". I have verified there is no issue with connectivity, the account is working fine, there is nothing preventing CC from operating normally. I am looking to just re-install Windows completely as I'm sort of out of options unless anyone has experienced this before!

I have a student with the Adobe Enterprise account through our School District. When student attempts to sign in via the enterprise portal it says account unable to log in. Is it a conflict if the student created a personal account using same email? If so, what do we do regarding that problem? I have sent a request to my IT, but they have not responded.

Guten Tag,ich bin Admin in unserem Adobe Teams Konto.Wir benutzen Acrobat Pro DC und Acrobat Standard DC Lizenzen.Das Hinzufügen und der Kauf / Mietung ist leicht zu bewerkstelligen,aber wenn ich nun einem Mitarbeiter die Lizenz entziehe und diese Lizenz dann kündigen möchte, ist das Nicht möglich. So bleiben weiterhein die Kosten der unbenutzten Lizenz monatlich.  Gibt es eine Möglichkeit die überflüssige Lizenz abzubestellen / zu entfernen? Über die Hilfe Funktion findet man das: über die Support Funktion findet man: Es gibt kein treffendes Support Thema also kann ich auch diesbezüglich kein Ticket eröffnen! Kann mir hier jemand weiterhelfen?

Hello,  I would like to see a feature from Adobe that provides usage stats based on licanse usage. e.g. for Adobe DC, I can see in SCCM the number of users that have opened the application. I am unable to see how many are actually editing PDF's or using the licensed features. The end goal is to be able to manage licences with the users that are actually using the features. 

When using Acrobat Reader DC on any machine in my organisation (all Win10) I cannot add a Sharepoint site (office365).I can add a Onedrive site fine but when I enter the url and connect I get no prompt for credentials or anything just ignores the Continue button when pressed.This happens for any permutation of Sharepoint URL and for any user in my organisation.Any thoughts beyond the troubleshooting guide which I've been through??

I have no way to cancel a trial subscription on my university's Adobe account online and now I got an email saying I am charged for $30 for renewal. I have never even used the Adobe stock trial. There is no customer care email or phone contact anywhere. Please help.

Hi,   Im looking for How to create or generate report how to frequent used of an application on daily basis. This is monitoring purposes if the Adobe Creative Suite is fully utilized. I hope someone can help me. Thanks

I am trying to create a GPO for Adobe Acrobat Pro Coninuous Version to match STIG settings.  When I looked at the stig the settings were not available so I downloaded the GPO registry template files from https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/gpo.html#gpo-registry-template  However, after added these files to our DC I do not have the settings required by the STIG still.  After looking at the files I downloaded, the are dated from 2015.  How can I get the correct admx files for this version so I can create a GPO that matches the STIG settings our environment requires.

Hello, as part of my job I need to share draft documents with engineers and SMEs to gather vital feedback. My peers all have the ability to click "Get Link" and share their PDFs effortlessly with our organization. However, when I click the "Get Link" button in my PDFs, instead of a link, I get an error message saying my 'file can't be sent because my organization has sharing restrictions in place'. (screenshot attached) I've asked people throughout my organization's IT team, and I've also escalated this to Adobe help, and *nobody* has been able to tell me who has the power to change this setting. It's incredibly tedious to have to ask my co-workers to generate links for me every time I want a document reviewed. Any help here would be GREATLY appreciated! 

Hola, recientemente he adquirido una licencia de photoshop con esta cuenta (edited-kglad) xxx.xxxxxx.xxxx@xxxxx.es , pero al administrarla en productos "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/products" no me sale la licencia del producto, y para cuando gestiono mis usuarios asignarla a otra cuenta de correo dentro de "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/users". Es como si no estuviera totalmente asignada la licencia de Photosop a mi usuario administrador, ya que no me aparece en produdctos. ¿Como puedo cambiar el usuario al que asigna esta licencia y ponerselo a otro, si no veo el producto? Gracias.

I accidently put I'm a student when I'm not. I now cant access AI. I've changed my account many times and refreshed. Help.

Hi,My Adobe account I've been using for several years has just been added to an enterprise organization that will provide my subscription from now.As I misunderstood what "migrating assets to the enterprise cloud" meant, I chose to keep them on my personal subscription, that I would like to end as I don't need it anymore. To make it more clear, I now have a single e-mail address that is linked to a personal and an enterprise account.Unfortunatly it seems like I can't manually move the assets (online saved documents like psdc files, adobe fonts, ...) to my enterprise account by sharing them because I'm using the same e-mail address for both. Is there a way to be prompted once again to migrate the assets to my enterprise account? Or a simple way to make the migration again? Thank you

  Hi Team, Need your help about My Name. My Name is Nazir Hossain( Email: <removed-kglad>) show in Adobe Nazim Hossain. please correction.  Nazir Hossain