Enterprise & Teams

I'm curious if the discontinuation of Creative Cloud synced files will affect Team Projects in After Effects (and Premiere).  Not that team projects has ever worked as cleanly and as seamlessly as I would have liked but it's definitely a great feature to have. It may be that I don't quite know what Creative Cloud synced files are, but it would seem like these would be the team projects that are saved somewhere in the cloud? 

Is there an option to generate inventory report on Adobe Products installed in our corporate client machine from Adobe Admin Console?From Admin Console, it only appears total license usage from insight. I want to know if Adobe can get an inventory report on client machine details below:Username/email addressDevice name/architecture (OS 32bit or 64 bit)Adobe product nameAdobe product release versionAdobe product 32bit or 64bit type version

In the past few days, I encountered an issue while using Adobe Creative Cloud. My partner was uploading a file in a folder opened by me. Before the upload was complete, I moved the folder to the enterprise storage space. As a result, the file that my partner was uploading earlier disappeared, and it did not get uploaded to the "new folder" simultaneously. Even though my partner's application still displayed the file as "uploading," clicking on the Photoshop link resulted in a 404 error, and the link became invalid. Has anyone else experienced a similar situation?

Hello I got an issue with Adobe Acrobat Pro license, I got 30 users with Adobe Pro on my Admin Console Interface and every of them got the Pro tools on Adobe Reader when they sign in with their account. But yesterday I added a new user and when he connect to its account on Adobe Reader he does not have the pro tools. I tried to update Adobe, reboot, disconnect reconnect etc nothing worked, even tried to connect to its account on my Adobe Reader (on my computer) and still got the same issue, no pro tools, just the free one. I tried to modify its mail account to another mail, modify its password, name, lastname and every information about the accoun, then remove the license for this account and delete the user. So that I can add its mail again like a brand new user, to get the first mail where you receive a code and then setting your name lastname password age etc But it's still the same when he connect he doesnt have access to any of the pro tools, they are not even showing, w

I just bought the 199$ team plan Adobe Stock for my design team, but when I try to assign product to my members, all the users appear like this 

Has anyone had an issue getting a license? I have been trying to get our VIP account license renewed since March. The renewal ran out and I had to add a new license to the account so that we can use Adobe products. I have called and been in email contact with our Adobe account rep and still not resolved. It runs out again tomorrow and guess I will just have to add new licenses again to the account. Any help or thoughts? 

Sir we want to subscribe to creative cloud it is not happening please solve it  

How can I go about removeing the Adobe Update manager from users computers? What does the install do as I cant find it in the Registry or Programs and Features?

I have recently got a new credit card. I missed my monthly payment, and have a deadline to pay it. I already checked every link on this website to change my credit card, but there is no billing and payment information option on my Adobe account. Likewise, I cannot get into the Adobe store to change my information there either.  Please help

Hallo Support-Team, wir verwenden einen Adobe Update Server (AUSST) und möchten gerne die Beta-Apps zur Verfügung stellen.Die Rubrik "Beta-Apps" wird jedoch ausgeblendet, sobald die Creative Cloud Desktop-App mit der "AdobeUpdater.Overrides" Datei versorgt wird. In der ServiceConfig.xml ist der Wert für App-Categories auf true gesetzt und in Catogories ist auch "beta-apps" eingetragen. Entferne ich die "AdobeUpdater.Overrides" Dateien, kann ich mit der ServiceConfig.xml auch die Einblendung der "Beta-Apps" Rubrik steuern. Was muss umgestellt werden, damit wir die Beta-Apps in Verbindung mit dem AUSST bereitstellen können? VGStefan Fendrich

Last week my CC Desktop app crashed (not during anything in particular; from sleep to wake), and when I tried to relaunch, it took a very long time to initialize. My most commonly used apps (Ps, Ai, Id, Pr) required an update, but when I tried to update any of them, I received one of the error codes above.   After multiple restarts and attempts to repair, I've uninstalled all of my current apps, including the CC Desktop app. After a long reinstall, it still takes around 2-3 minutes to initialize the CC Desktop app, and I am not able to install any CC software following that. Still getting the same error codes but mostly 107.   I don't have any of these problems on my Windows 11 machine. It seems like an Apple-specific problem, but I have no idea how to solve it.   Adobe Virtual Assistance is useless, and I cannot request Agent Assistance because, somehow, the system does not recognize my license (every time I access the account page, it either displays "Personal Account"

Hi,In September 2022, I purchased a 1-year Adobe subscription through my college. They offer official licensces for Adobe for students, so it was an actual legit membership/subsciption plan. However, suddenly today, my account says I no longer have access to Photoshop, Indesign, Illustrator, etc. and that I can start a free trial. The apps have also disappeared from what's included in my subscription plan on the apps page, even though they used to be in there.I already logged in again several times to see if that would make a difference, but it does not. What do I do to access these apps again with my subscription? Thank you in advance!

This one may sound a bit complicated, or maybe I am not good at describing the problem. I work IT and have a user who has an account under my admin console account. So on her account she pays the monthly subscription to get the Acrobat Pro. Now under my Admin Account I added Photoshop Pro to her account as she also uses this software. Once I added her Photoshop pro license to her account through the Admin Console it booted off her Acrobat Pro on her Creative cloud. I cannot seem to get it back on there. Any ideas? Could it have something to do with the User Groups? Even on her personal group it doesn't show her acrobat pro.

Hi all,  I have installed Adobe Acrobat DC (Continous) 23.001.20174. I created MST using Adobe Customization wizard and selected option to set it as default pdf app. But when I am installing it along with customized MST, it is not being set as default app.  To confirm, I installed it manually and selected option to set it as default, still same issue. I tried importing registries after making changes in preference after setting it as default, but that method is also not working. Any idea, how can we set it as default app for PDF, if we are deploying it through SCCM. Kindly help me. ThanksVivek

Lässt sich in der Admin-Konsole meines Teams der Jahresverbrauch zurückverfolgen? Wo finde ich einen Bereich um eine langfristigere Analyse zu machen?  Ich freue mich auf eine Rückmeldung.

Kind of panicking right now since I no longer want creative cloud and i find NO WHERE where I can delete my monthly payment through my teams account?` I cannot afford this anymore adn I have searched for two weeks on how to erase this.   HELPI login to my admin console, click the plan where I can see "Your plan" and the list of programs but NO "manage account" that will take me to the delete option, only "view all apps and services".   I am behind with payment by 7 days now.please help!

How can we deploy Acrobat Pro in a set-and-forget-it way, that will allow it to auto-update, but prevent users to install new apps from the Creative Cloud app?  Users are non-admin.

We have found that the creative cloud desktop application causes a lot of battery drain on our laptops. Most of our users need only Acrobat DC installed and nothing else. Is it possible to install and use Acrobat without also having to install the desktop creative cloud application?Thank you!

Dear all,   We just setup a new RDS Farm with 6 loadbalanced host with centralized VHDX Profil managed by FSLogix. We have Creative Cloud licenses (Photoshop, Illustrator, InDesign) and we would like to be able to make this available on all 6 machines. To ensure only users with licenses could use the applicaiton we add the AppLocker policy (in addition to CC authentificaiton).   I've create a package from the adminconsole including all our softwares that are licensend and I deployed this on all host into the RDS Farm. After that I've logied in with my user to the first host and launch Photoshop without any problmes.   The problem happens when my account is redirected to a different host into the Farm. The creative cloud system informs me that the license is already activated on too many computers.   My quesitons are: - Is CC installation possible on an RDS farm ? - IF yes, what is the exact procedure ? -If not, what is the recommended solution ?     Thank

Hallo zusammen! Wir haben bei einem unserer Arbeitsplätze das Problem, dass der Computer nach einem Windows Update offenbar nicht wiedererkannt wird. Das zeigt sich dadurch, dass die Creative Cloud Applikation abgemeldet ist. Versucht man sich anzumelden, wird angezeigt, dass der Benutzer zu viele Geräte registriert hat. Es werden 2 Geräte angezeigt, darunter auch exakt der Rechner, um den es geht. Kann man diesen Fehler beheben? Kann es etwas mit dem Benutzer zu tun haben? Das Windows-Benutzerprofil wird über die Active Directory verwaltet. Die Neuinstallation aller CC Programme haben bisher keinen Erfolg gebracht. Vielen Dank vorab für Eure Hilfe.

I'm looking at renewing our Creative Cloud accounts through TechSoup (current accounts were purchased directly through Adobe). I know my colleagues will need to create new accounts with new email addresses for this. Is there a way they can transfer their saved work from one account to another, or will they need to download everything and upload it to the new account?

Hallo liebe Community, in meinem Unternehmen nutzen 5 Personen die Adobe Cloud über Einzellizenzen. Wir wollen in Zukunft auf eine Team-Lizenz umsteigen, um die Verwaltung und Abrechung einfacher zu gestalten.3 der aktuellen Einzellizenzen wurden als jährliches Abo mit Vorauszahlung gekauft und laufen daher noch bis nächstes Jahr. Wie kann ich diese bestehenden Lizenzen in Team-Lizenzen umwandeln und über einen Account verwalten? Hat jemand das gleiche schonmal gemacht und kann seine Erfahrungen teilen? Ich freue mich über jede Hilfe.Besten Dank und liebe GrüßeJonas

Hi, I cancelled my subscription but it still charge me even if I cancel my subscription 

Hi there, i need to cancel one of my Creative Cloud subscriptions. can anyone here help?there is no option to cancel it in the admin console. is there a phone number or email address that i can use to reach support? thanks, Kristin

HelloI was added to a Adobe for Enterprise License for my Organization, Where i can see my membership period end? Because in my profile there is no information when the license period is End.I Need to know the exact date when it will end, because i need to propose the Renewal to my organization.i have no access to admin console. so if the answer is to check from there, i've already tried it..