Enterprise & Teams

I see the user and email address under users and they have Adobe Acrobat Pro license assigned to them but when they log in to Adobe.com and go to Apps and Adobe Acrobat Pro, they are asked to purchase it. They should be able to download it for free because we are paying for the license.

 My company uses Photoshop to create artwork for our products - the security and privacy of our work during production is very important. Currently the AI features are blocked (the internet access Photoshop needs is blocked) due to the concerns. To save time the artists would like to make use of generative fill to remove objects from some artwork before painting over the area with new content. We don't want to use it to actually generate artwork, just give us a better version of the content-aware fill. The sticking point for my company is nobody knows what Photoshop is uploading, what happens to that data, how much of our art it uploads, could what it upload ever be leaked/stolen by a thrid party. We can't find any usful information that would make the legal department happy. Does someone know if there is a in depth article on the subject from Adobe or a legal representative we can talk to? Many thanksSimon

Unable to Add Adobe Acrobat Pro licenses but able to add Adobe Standard

Hello not so much a question but more a suggestion, it could be helpfull to have a funcionality that auto installs softwares from the creative cloud desktop app if the licence is activated. currently, it’s possible as an admin to enforce auto updates for installed softwares but if the software is not installed yet, could be interesting to enforce installing it . 

I work for a government agency that uses an Enterprise Creative Cloud plan for a workforce of over 1,000 employees. With the recent rollout of third-party AI models across Adobe products, I noticed that attempting to use any model other than Firefly results in the following message: “Your system administrator isn't allowing access to this feature right now” (see attached screenshot below) Third Party AI model limitation within Lightroom attempting to use Topaz Labs generative upscale.After contacting our IT department, I learned that our agency has disabled access to all third-party AI models within Adobe. However, when I asked whether access could be enabled for a specific, pre-approved model (in this case, Google Gemini / Nano Banana), I was told this was not possible. According to our IT team, Adobe’s current enterprise controls only allow all-or-nothing access to third-party AI models — meaning administrators must either enable access to all external models or disable them entirely

Tenho uma conta da adobe que foi bloqueada não consigo utilizar diz que não tenho nenhum produto ligado á conta

For the past 2 weeks, Firefly with Nano Banana 2, or FLUX 2 or ANY of the other models, has been working really nicely with my Fox Corporate account and today, it will not work and it shows the trouble MONKEY, saying “you don’t have access to this feature”.  Is something broken?  Were the features suddenly yanked away from me?  Please help, I was cooking along on a project and now, in a PANIC.

Unable to use the 1 license from the end user, user account not get reflected the license assignment.but in admin console shows like license assigned.i have purchased 4 license but one my user only can’t use the license. i have tried to remove the license and reassigned, and also removed the user and resigned but still my user console shows like free membership. adobe creative pro cloud.

Dear Adobe community,I have a problem with a Windows server setup in which users have to re-login to Adobe Acrobat Pro because of profile synchronization issues. The setup is the following: We have a Windows server environment (Windows Server 2022) with two servers behind a load balancer where user profiles are synchronized using FSLogix. On the servers, we run Adobe Acrobat Pro and every of the 19 users has its own personal named license which allows simultaneous logins on two devices.The setup should be as follows: Users should remain logged into Adobe Acrobat Pro on both servers, so switching between them via the load balancer doesn't require re-authentication. This unfortunately does not work. When a user works on Server A, they stay logged in across multiple sessions. However, when the load balancer routes them to Server B, Adobe prompts them to log in again. This happens on every server switch. It seems like the already authenticated session on this server is invalidated by the p

I have two users who have sent me these screenshots. One who has an Acrobat Standard DC license says “Start your free trial of Aobe Acrobat”. The other has Creative Cloud Pro Plus for Teams that says “Time is up! Most Acrobat tools have been disabled, but you can continue to view and comment on PDF files.”  I’ve tried to remove their license and re-apply it. I’ve had them sign out and sign back into their accounts. They have tried signing in from the software, on the website (cleared browser cookies), and from different devices that they’ve never used these accounts on before.  This is critical to our organization’s productivity so having to post this on a forum is rather insulting. I see no other method to contact support other than a chat bot that’s useless. Please let me know where in our dashboard I’m missing the option to contact Adobe for help with this.   

i had three different subscriptions for 3 different products. I did not believe i needed all of these.  I contacted support online and requested to speak to someone.  in less than 2 minutes the phone rang. The gentle man (I believe the name was Bopena) listened,  knew what to do and solved the problem and we were done. I kept one product, he cancelled the other 2 and without prompting, offered a 2 month refund on the 2 cancelled products.   Simple easy and courteous . THANKS Adobe support! 

I subscribed to the university Adobe Creative Cloud plan. Then, I received a confirmation email stating that my access started on 27 February and should be valid for one year. I was able to use the Adobe apps normally two weeks ago. However, since last Thursday all Adobe applications have been locked, and the Creative Cloud app shows a message saying that I do not have access and should contact my administrator. (Access ended: you no longer have access to this app...) I went to the uni service desk, they told me to contact Adobe.Any advice would be greatly appreciated.Thank you.

I was recently signed up with a licence for Adobe Pro, when setting the account up, I mistakenly selected merge personal profile and business profile.  This resulted in all my documents being downloaded into the profile.  I need to keep these separate so that they don’t show in the new pro account as I need to work with other staff members when signed into this account and I don’t want them to see my HR documents when we are using the e-signature option. To keep account security, my manager has deactivated my licence.  When she reallocated it me and I reactivated, it didn’t give me the merge documents option and when logging on, my HR documents were still showing. How can I resolve this? 

I have seen a similar quesiton asked, which is the same issue as me but I cannot find the Sync > Manually delete users. So I am asking again. I run a school and on accident every microsoft intune group got synced to my adobe admin console. I only need 2 of the groups so I am asking how do I remove the other 778 groups! I have tried via the bulk user update but it won’t  let me remove the groups. I have tried pausing the IdP sync and removing groups after but still no success. the squares next to the groups are all greyd out. Any ideas would be great thank you!

We cannot access the Adobe Admin Console due to an Azure AD domain change. We need an Admin Account Recovery.

Minulla on henkilökohtainen Creative Cloud Pro tili ja haluaisin asentaa työläppärilleni Indesignin ja Photoshopin. Työnantajalle tämä sopii, mutta rikkooko tämä Adoben käyttösopimuksia?

Assinei o Acrobat Pro 2024 2 licenças, no entanto quando entro no adminconsole não estou conseguindo atribuir essas licenças, quando vou em usuários e vou tentar atribuir produtos não aparece nenhum. Será que isso acontece por eu ser apenas contract admin? O que devo fazer para poder atribuir essas licenças? 

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

I'm a student at IT Morigia Perdisa, Secondary school in Italy. I have a student account and my PC don't support the new version of Adobe Software like Indesign and Photoshop. Since 2025 Adobe Cloud don't permit me to download (from the software icon) the old version of the programs. someone can share with me the link to download, compatible version of Photoshop and Indesing that i can use on PC with this carachtercistics: Nome dispositivo DESKTOP-P3PAS29, Processore Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, 2.90 GHz RAM installata 8,00 GB (7,87 GB utilizzabile), Archiviazione 238 GB SSD SKhynix SC300 HFS256G32MND-3210A, Scheda grafica Intel(R) HD Graphics 4000 (32 MB), ID dispositivo, EEF7AD91-F9F7-4B2A-9ACF-D0CB2840E7FD ID prodotto, 00330-80000-00000-AA518 Tipo sistema, Sistema operativo a 64 bit, 

Cuando se cancelan el ID por haber comprado licencias desde la pagina de ADOBE que debo hacer

Error: a person has 2 users in AD and was integrated into adobesign, it was on the list of pending users, 1 of the accesses was active, but with the wrong email and the other access was integrated and remained inactive.

I want to reinstall my entire adobe creative cloud because i get an constant error message that cclibrary is damaged and it is so annoying and i found that i should reinstall the whole cloud  and to reinstal the cloud you have to delete every app, but i can uninstal every app, expect Acrobat, i can only click try again but have clicked that button 100 times right now. How do i fix this?

We have a team of about 10 people. The generative credits are up for the month but I need to work now so I sent a credit request via Photoshop and my admin granted it and bought a credit pack but I never get it, it’s been 4 days. From his admin console my account is added to the ones that access the credits or whatever, what do I need to do? I feel Adobe is screwing us over when nothing works and its all very complicated and messy.

Good day.Our 3-level IT want to disable the following options on all Adobe Acrobats installed.-Show online storage when opening files-Show online storage when saving filesThe chatbot told us to create some regkey on HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDownbShowOnlineStorageWhenSaving > 0bShowOnlineStorageWhenOpening > 0But is not working. After setting the regkeys and rebooting, the options still appears as enabled. We need to now if it’s possible since we want to deploy it.Thanks

Navigating Adobe or any kind of help is harder than landing on the moon. I keep getting Exceeded maximum number of files (50) or total size (100 MB). my document is like 56kb. I keep getting this on all my documents. I do have an account, these are files a friend shared to me. Generating a link is useless because the download button is nothing, I actually F12 and went into the code, literally adobe cloud download button is just an image literally. Been using windows since 2001, used Adobe products from 2003. There is not a single link on entire Adobe website to contact support, I ran an AI agent to search for it, it doesn’t exist. I think it’s easier at this point to start a competing software platform or try to land on the moon. Jesus christ, is anything other than photoshop actually working from this company ?