Enterprise & Teams

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

We are about to change laptops at our company, however we would like to reduce the capabilities these would require. Hoping to reduce the amount of decentralized hardware we would like to run Adobe Creative Cloud in a server. Is this possible? How would the user experience degrade? How fast an Internet connection would be recommended for the user?

I have Adobe for Enterprise through my employer Amazon.  I used to be able to log into Acrobat on my desktop.  Last year it started requesting me to log in and  provide serial number.  I do not have a serial number as it was used when program was purchased back in 2020 to register.  It is hurting my productivity to constantly having to open the web app and upload files to edit.

Hi,How much does a VIP plan cost ?I have 10+ users 

Hey guys, From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.When we open the creative cloud and log in, this works well.Different users, different PC's.. all same behaviorAdobe premiere version 23.3 I tried what i found on internet : restart , windows credential manager.We turned of the virus scanner and so.. but no solution. We are on a PC, windows :   Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??Creative cloud works perfect

Hi,I'm an Admin in a small team of 10 users of Adobe for Teams.All users were able to install whichever app they wanted just by clicking install in CC desktop app.They were simply invited via email from teams admin console.But for a few months from now, when new users registeres, they can only install all apps at first launch. After that they get a message 'you don't have access to manage apps - contact IT admin'. As a workaround i create a unmanaged package of apps and install it instead of current install of adobe cc.How I can set my team that way that every user can install whatever they want?Thanks!

My support tech left the conversation for no reason, without fixing anything. 

I'm trying to get info on ADLS live training for Workfront for IBM employees. The various contact buttons are all non operational and there is no form. Who can help please? 

I accidentally deleted my student account and I IMMEDIATELY need it back please help me

I got error 113.  I tried everything HELP! I've had this error for 3 days.   [Edited by moderator to assist language translators.]

I wanted to use the new ai tool, but it says I´ve to be 18 to use it. I am, but how and where can i change it?

I'd like to delete some users from our Org, but I don't want to delete their cloud data.It looks like data is retained for at least two weeks, but I was wondering if there's an official retention period.

Wir administrieren unsere Lizenzen für unser Unternehmen über die Admin Console und möchten zukünftig unsere Lizenzen über eine Fachhändler beziehen. Wie kann ich diesen Fachhändler in der Admin Console verknüpfen, damit der Bezug neuer Lizenzen über den Fachhändler läuft.  In der Hilfe habe ich nur einen Eintrag gefunden, wie man den Fachhändler wechselt. https://helpx.adobe.com/de/enterprise/using/change-reseller.html#:~:text=Fachh%C3%A4ndler%20%C3%BCber%20die%20Admin%20Console,Stunden%20den%20Fachh%C3%A4ndler%20zu%20%C3%A4ndern.

Can I control the language of the user invite email to Teams?I have read answers from 2014-15 which indicate the language is tied to the VIP program country? 

Hey, I'm currently unable to procure additional licenses for Acrobat Pro in the VIP admin console, an error is generated "Something went wrong. We're working on the problem. Please try again later." Screenshot below  Does not appear to be a way to see details of the error in the add licenses window, the issue is not shown on https://status.adobe.com/ and I don't see any reports of this issue here, I attempted to add a license from a private window in the browser as well to rule out browser cache or cookies. Is this a known issue? If so, is there an ETA on when this will be resolved? Please let me know Thank you, Caleb 

I'm using CC on a Macbook Air with MacOS 12.6.2. My CC is stuck at 0% updating. I need to install Adobe Reader but it can't install while the update is being processed.   I can't delete the only CC app I still have (Camera Raw) as it needs updating, which I can't do until CC is updated. But CC is stuck on 0% updating... You see my problem!   I went the back route and deleted all CC related apps and files and managed to finally reinstall the app, only for it to be stuck at 0% updating again. If I've just newly installed it, why does it need to update? And why won't it? Please help!

Hello all, this question is from an admin perspective, I have a user that has the full cloud suite/license but is unable to use the XD  desktop app. The XD app isn't showing up as an option on desktop or when siging into any web broswer. It's not that it wont open, it's jusst not present among in the apps . Adobe chat is down and the contact numbers don't work, any help torubleshooting this is greatly appriciated.  I've tried removing the user and readding her and also removing the SSO feature. Created an email alias and tried to back door it that way and still noting.  The Mac OS is up to date and has plenty on space. Attached is the desktop error she got the last time XD wass opened before it dissapeard. 

Hello!The account I use is corporate so please let me know what should we change through the admin settings in order to activate "Beta app" in the categories and eventually download Photoshop Beta.Thank you in advance,John M.

Bonjour,je possède une licence d'équipe Adobe Stock. Dans mon administration Adobe, j'ai paramétré 6 équipiers. Impossible de leur attribuer cette licence, car on me demande une licence par utilisateur, alors que c'est une licence d'équipe.Pire, quand je me connecte sur Adobe Stock avec le compte qui a acheté cette licence, je ne peux pas charger d'images, on me dit pas de licence.Je m'arrache les cheveux sur ce problème depuis un bon moment. Quant à avoir un rendez-vous avec un technicien, on me propose un rdv à minuit.La question est simple : comment attribuer cette licence d'équipe à l'ensemble de mon équipe, dont moi-même.Cordialement

This is extremely frustrating. I have searched everywhere to find an option to remove 4 licenses of Adobe pro that are not being used and i cannot find the location to remove the licenses. I have called numerous numbers listed everywhere and even called the Mexico number since i am bilingual and cannot get ahold of anyone. I have tried to use the chat box but it keeps crashing asking me to refresh or reload the page. How difficult is it to add an option to remove unused licenses. We have a total of 17 and only using 13. 

Hello Adobe Team, we are struggeling with the missing "PHSP" directory on our AUSST. In many discussion I noticed the "--cleanup" parameter on incremental Updates with the AdobeUpdateServerSetupTool is causing the problem. Removing the parameter from the script is a temporary solution for me, but i cannot find any plans to fix this problem from Adobe side. When is fixing the problem planned? Thanks in advanceStefan

Hello, We have an Enterprise ;license, and some times we need to open a case on behalf of our users.  it would be more efficient to have the users open the cases directly with Adobe, as it often leades to remote support that Adobe and the end user need to coordinate.  How can this be accomplished? 

I have 50x SDLs. All are assigned. I have a project to refresh all student computers in the Art department. I don't see how I can recover my SDLs from retired computers such that they are available for reasigning to the new computers. Any advice greatfully received.

Adobe Premiere Pro CC 2017.0, Adobe After Effects CC 2017.0, and Adobe Presenter Video Express all crash (actually, won't open, rather than crash) UNLESS the computer is connected to our domain, or the user is connected to the VPN.I have a Lenovo P50 laptop with 16GB RAM and 4GB NVidia graphics card. The user is not a domain admin, but has temporary local admin privileges until we can determine if they are needed or not. After 2 hours on the phone with Adobe support, including being transferred from the installation team to the Premiere team, I was told I needed to be transferred back to the installation team. In the end, I uninstalled all of the applications, copied the installer to the local drive, and reinstalled. Again, the applications will only load if the user is connected to the VPN.I need help to understand why this is, and how to correct it so that she can use her software even if there is no internet available.Thank you,

Hi all,I am a keen photographer and have my own Photography Plan for Lightroom and Photoshop mainly. I also work from home and have been given access to Creative Cloud All Apps for business. I mainly want to use Premiere and After Effects. I don't know if I want to cancel my personal plan just so I can install video editing apps! I also don't know what would heppen if I switch accounts and install those apps from the business plan on the same PC as my personal plan... or if things will go wonky if I install Photoshop/Lightroom via the business Creative Cloud...Am I worrying over nothing? Is there an easy way to do this? Or even a complicated way... I can geek out.Thanks