Questions

I have a JAWS user that is unable to do specific tasks within Adobe Acrobat Pro following a software update. When the user attempts to search within a PDF document, the search results are not read for her and she’s unable to navigate through search findings correctly. We are currently using JAWS 2024 and Adobe Acrobat Pro 25.001.20531. All accessibility settings have been checked and set properly.  Are there any current workarounds until a fix is in place? This is for a visually impaired user.

I use AAPDC for work and the comments function is a necessity for what I do.  Any files I have with comments is acting slow, freezing, not displaying the actual comments fast and on occasion freezing up and crashing.    My system is rather robust as it's intended purpose is to be a gaming computer, it is also only 2 weeks old and only has MS office and Pro DC on it as that is all I use for work.   Windows 1016 Gig Memory Ryzen 7 AMD ProcessorGaming Graphics CardCan you guys suggest anything?  My documents typically have 1000+ comments and a project that would take an hour or so to review is taking multiple hours with several reboots.Thank you, MC

Currently we have Acrobat Reader DC installed on a Windows 2012 R2 terminal server, and due to a recent update, are encountering an issue with the Adobe Update Service continually failing - this causes a prompt to appear for any logged in user. It appears that in recent updates to Adobe Reader that the "Updater" tab within preferences has been removed. Attempting to disable the Update Service in Local Services does not work, and setting this to Manual or Disabled does not stick for more than 30 minutes. There is also a scheduled task for the Adobe Reader Update Service in Task Scheduler that attempts to run the Update Service everytime a user logs on - disabling this only lasts for 30 mins before it resets to enabled with its default settings. Is there a way to disable Auto-Updates for Acrobat Reader on a terminal server?

Hi, So Adobe Acrobat Reader just updated for me. I appreciate the updates, and Adobe's reader is the best PDF reader out there. But I have a feature request. Please allow me, in the Preferences editor, to tell Acrobat Reader to stop re-installing and re-enabling plugins in other software packages (such as Chrome, Word, Excel, and PowerPoint) that I never asked for and have switched off (I switched them off, of course, because I don't want them!). I have attached a pretty rough sketch (I'm no graphic artist) of what it could possibly look like. I would be deeply grateful if Adobe could accommodate this request.

How can I download  Adobe Acrobat Export PDF please? I have it on another PC  and want it on my new one but it isn't included  in the adobe cloud when I downloaded it? I presume I can have it on two PC's as long as I only use it on one of them at a time like Dreamweaver? Thanks 

Dear Adobe Team, I’m a lawyer in Taiwan and a long-time user of Adobe Acrobat Pro. First of all, I want to express my appreciation for the Acrobat ecosystem—it has become an essential part of my daily workflow across mobile, desktop, and cloud platforms. The seamless integration with Google Drive, Adobe Scan, and desktop OCR tools has greatly streamlined my document processing tasks. That said, I’ve noticed that the OCR accuracy for Traditional Chinese in Acrobat still has some room for improvement. While it works decently with standard printed fonts, it struggles with older typesetting, legal documents, vertical layouts, and names with uncommon characters. These are very common in court files and scanned government documents in Taiwan. I truly hope Adobe can enhance the OCR engine’s support for Traditional Chinese—perhaps by incorporating more region-specific language models or expanding the training set. We in Taiwan are loyal users of Adobe products. A better OCR

Hi everyone!I use Adobe acrobat 11 pro. I have pdf document which have some text on 5 pages. I want to change font style by one click for all text in document. I dont want to select text blocks one by one and change font style local. Is there any command or maby js script for change font style to all text in document?Tahks. 

Hello,My Brother HL-L5100DN(T) stopped printing PDF (only) documents on both sides. The Print screen does not show the Print on both sides option. Office documents print fine on both sides.I checked with Brother support and in their opinion the problem is in Acrobat reader.I uninstalled Acrobat and downloaded a current version and installed it, still the same problem.I can sen screen shots that show the difference in the print options (Word and PDF).I would greatly appreciate some help with this issue.Thanks in advance Joe

On a Horizon VDI desktop, users single click on a PDF file to preview the file in the preview pane on the right.  The file does show up in the preview (as shown in the attached file named Screenshot 2025-05-29 100913.png) however the error below also occurs: Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe'. Error is also attached as NDavidson+Adobe+Error.pngUser clicks on the error and is able to open the file fine, the error is just annoying and really should not be happenng. Reader and Acrobat DC are both installed on the image.The setting "Enable PDF thumbnail previews in Winodws Explorer" is enabled in Reader.  See Screenshot 2025-05-28 170603.png How do we stop the error about the AcroTray.exe from occuring?

Reading, writing, and editing Comments and Sticky Notes is extremely frustrating. When I receive PDFs with Comments from other people, I can barely navigate the file because Acrobat runs so slow. The Comments do not display when I hover over them, I am forced to use the Comments bar and even then the delay to move from one to another is terrible. Similarly, when I add Sticky Notes to a PDF I have to wait a long time before the text I typed appears. The delay is quite bad. I typed the following in a Sticky Note and waited 12 seconds for it to appear:  "You ask me if I love you and I s a"I'm running Windows 10.I have the latest version of Acrobat Reader DC:  19.010.20091, February 12, 2019I tried Repair Installation 3 times today.I cleared the Enable Protected Mode at startup, and Enhanced Security check boxes.Nothing works.Short of uninstalling and reinstalling, is there anything else to try?

After making comments in my own PDF, I shared that PDF (with my comments) for my colleagues to further edit in review mode. I'm able to resolve, edit, and delete new comments that were added after I shared it in Review Mode, but I'm not able to resolve, edit, or delete comments from the original PDF (added before I shared it). Those options are grayed out when I right click on those original comments. Is there a way for me to enable the "Resolve, Edit, Delete" option for comments from the orginal PDF so I can engage with both old and new comments while in Review Mode?

I had the free version of acrobat on my computer. My wife logged in to her Pro version on my computer, then logged out. Now I can't get into the free version (which is all I need) because it keeps saying to buy or start a free trial which I don't want to do. We have logged out, uninstalled and reinstalled the free version, rebooting the computer and clearing the casche. Any suggestions? I only need a reader for bills that come in for the non-profit I volunteer for. I do not want the paid version. Thanks.

Hi!I'm having trouble converting a PDF to Word (or any other format for that matter). It comes out with symbols and not letters. And the txt is not readable, the tables are empty. It seems there is something wrong with the format.Anyone? /Kjersti

Hi, this is my first time posting, and I'm having trouble with the Search function on Adobe Acrobat. You can see in the image below that when I use the Search function, it no longer highlights the text in blue; it "highlights" the text searched by only changing the font color to navy blue (please see the word "promotion" on the second line below and contrast it with the rest of the text). It's very difficult to find anything this way, and everything I've seen implies that the Search highlight feature is not customizable. I'd love some help with it if someone could offer advice. I'm using a MacBook Pro. Thanks in advance!

The select tool does not work properly, even though the document properties security settings include no limitations.   This applies to text scanned documents (documents where Adobe has identified text).  The cursor looks like a crosshair and when you try to select text you only get a rectangular shaped box of the content as a picture, not the actual scanned text.

There is a PDF form that includes fillable fields. I’m able to fill out and save the form without any issues. But when I send the form to others, they can see the filled details in a web browser version after waiting for a while, but not when they open it using Adobe Reader.The strange part is that the filled-in information appears in the file preview, but when they open the document, the content disappears and the form appears blank.

請問有24.003.20112的版本在 Windows 上使用適用於 Acrobat Reader 的 32/64 位元字型套件和拼字字典套件嗎最新只找到23.008.20421的版本

Hello Adobe Community,I run a print shop and have recently started experiencing an issue with Adobe Acrobat. For the past two weeks, whenever I open blueprint files from customers—most likely created in AutoCAD with comments added—Acrobat displays the comments as large black boxes all over the document.This problem only started recently. I have the latest version of Acrobat installed. I've tried disabling the “Show Comments” option in Preferences, but after restarting the computer, the setting resets and the option is enabled again.This issue is affecting my work, and I would really appreciate any help or guidance you can provide.Thank you in advance!

Just installed a new HP Envy 6152e printer on my MacBook Air Sequioa 15.5 computer.  Black&White and Text scanning in Acrobat is fine. Color scanning always returns "The selected Color format is not supported."  Only the ICA format can be used!Suggestions very welcome - Thanks - Jef

I upgraded to Adobe Acrobat Pro and I'm trying to install the upgrade but its taking forever. How long these usually take? I've already been waiting for 40 minutes and there is no sign of progress. There hasn't been any issues with other software installations.I have stable internet connection and a good pc. 

When I try to print a document in pdf it will not print it will only save to file or save. I have set the print to pdf but nothing happens. this type of document is a Probate questionaire from a lawyer. I have tried everything I can think of, I tried to get help from Adobe but they say they only help paying customers not customers with free accounts.Im not real savvy when it comes to these type of things on a computer.

I have the Acrobat Reader in all the stations. Days ago, the users report me that is requesting sing in in account, they only close the window and can work but... They report me again the window requesting the access but now is close in automatically, checking to care I see that was update the Adobe but with update was installed Adobe Acrobat.  Yesterday, I uninstalled the Adobe Acrobat and install the Adobe Reader and work correctly but today I have the Adobe Acrobat again. The user can’t to work can you help with this? This started from 16th of this month as you can see on the pictures.

I have Adobe Acrobat Pro 2020 as well as Adobe Acrobat Reader (continuous release) installed on my comp. In both apps, the pdf form appears to get immediately corrupted and gives the error indicated. I am opening a downloaded file within Acrobat. I am being told by the pdf form creator that I could use Adobe Acrobat Reader 2020 release. But when I try to look for a download for this, I just reach the standard Acrobat Reader download page and it says I already have the app installed. Apparently Adobe Acrobat Standard, Adobe Acrobat Reader (Continuous Release), Adobe Acrobat pro, Adobe Acrobat pro dc are not Adobe products that would help me but I need to have the latest versions of Adobe Acrobat Reader.  Where do I find this??

I am unable to upgrade my Adobe Acrobat Reader DC. Tried different sources like Adobe website ad FTP but always get this error message:"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct patch". Currently I have version installed: Adobe Acrobat Reader DC 19.012 Already tried versions 20.009.20063 and 20.009.20067 Can you help me? 

Adobe acobat reader measuring tool not able to performed proper measurement due to line "snap" function not working.   The line "snap" function use to be working fine until I make some change on 2D measuring option.  I click on " Use Orthographic Lines" option and the "snap" function just go haywire.  De-select the option the problem still exist, try "Repaired Installation" from the "Help" also not working. It seem like there is a "bug" in the software.    Below example 2 same point but the reading is different.  If the line snap function is working, it will snap on the first line and follow by the next line.   [Title edited by Adobe employee and moderator]