Questions

Hi Guys, I am a standard subscriber. I was trying to download an illustration but it says "Asset cannot be licensed". I asked for virtual support. They told me it's because the illustration is premium but I can get it thru credit pack. I bought some credit but still it mentions the same "Asset cannot be licensed". Is credit pack not  enough to get it? Should I have extended subscription for it? https://stock.adobe.com/lk/553740499 

Hi, I bought a pack of 5 credits and have used one some time ago. Now I'm trying to use the remaining ones  (they do show up at the top bar as 4 credits remaining) and I get this error message when I click the license button: No download packs available (download #532939300; license #1; license type #5; product #163166506; product key: /Applications/StockPT1, entitlement #24620263; member #24598889 / D91AB12D55AC4BC67F000101@AdobeID) Can somebody help please?

Hello, I started my free month trial with adobe stock. I needed photos for one project. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use. Can anyone could tell my If I can do something, and what happen when I don't pay for it. Regards

I pay a lot per month for my Adobe Create Cloud license. From time to time I'm on Adobe Stock, - and have downloaded some images. And there has been through my Adobe Create Cloud license (I always log in). But now I got a bill for a picture I downloaded?? Why?Then I don't want to be inside Adobe Stock. I pay a lot of money for the whole package at Adobe Create Cloud every month - so I don't understand this.I also pay a monthly fee to be on https://elements.envato.com and also have a license on Canva, - and I can download everything from Elements Envato and also everything from Canva without having to get an extra bill. So why is this happening??Thank you so much for answering me!

I did not mean to license the file #110895699. Can someone at Adobe please help me undo this purchase?Thanks!

this is absolute BS - the image below was in a batch of images of chickadee birds. Is Adobe stock a site for professionals or feeding off of any bit of $ they can generate? I am a professional designer and have been for many years. I find this extremely disappointing and sexist.If I searched "junk" will a man's crotch appear? I hope not. Any men thinking about making childish comments about this, don't do it. We all need to maintain professionalism in our category. Fix this sh*t ADOBE!

I am an educator and I often license images with child models. Today, I found this while searching for the image of a child learning to read. What do you think? Is this appropriate content for a legit stock photo site? Adobe stock # 137910067 https://stock.adobe.com/video/little-girl-in-sunglasses-and-hat-changes-pose-to-start-reading-book/137910067

I would like to know if I can use adobe stock photo/video/vector in the beauty industry as promotional material. Poster, leflet, mailing.

Hi, I accidentally licensed this photo: file 531825502. How can I undo it?

Hi, In the last week I accidentally licensed two images by clicking where I didn't intend. Can I get credits for these? It would be great if the License button followed up with a Confirm dialog instead of immediately licensing. Thanks!Ken   

Hi,I accidentally licensed this template: FILE #: 209947139 Is there a way to undo it?

I try to purchase a license but I have this error message:"No download packs available (Download#531558796; license #1; license type #5; product #314855773; product key: / Applications/stockPT1, entitlement #38614686; member #38189074 ecc."I really need the picture, the client is waiting for a big job to complete.ASAP!!!

Hello,Today I was analysing the plans to find a plan that I could buy images and videos altogether. Then I upgrade my simple 10 credits plan ot a 350 credits plan, wich have this amount of content included: 350 standard assets or 15 HD videos a month.After the upgrade, I had a surprise: I couldn't purchase any video with credits. So I start searching in the help center about it. And found many costumers with the same problem.Everyone with the same answer: "you can't purchase videos with the credits of the plan".So why Adobe keep the message "X standard imagnes or Y HD videos a month"?This is missleading the costumer on the upgrade page and on the My Current Plan page. I feel frustated and disappointed with this.

I licensed image 378796070 but i downloaded the wrong image instead of the licensed one.

@Contributor1,   You really should issue a warning, that people risk getting locked out of Adobe Stock, if they flood the database with creepy images like a 3 handed Santa: 549864712 If I remember well, this contributor was before this the subject of objections from Stock Customers.

I've just downloaded the below image: https://stock.adobe.com/au/images/the-sharp-look-of-a-chital-deer/444844844?prev_url=detail  And the photo is very grainy and completely unusable for printing, even after impoting to Lightroom and editing the photo. I've included a section of the image below, including the area where you can see they tried to fix the gren background but clearly missed an area.   

My company has the 'unlimited images' plan but I recently needed to get a credit pack in order to purchase videos (not included in the plan). However, when I do this I'm no longer able to download images until those credits are spent. This is a bit of an issue as I'm switching between licensing images and buying videos. My colleague is having to license the images for me whilst I have any remaining credit left. When I try to license an image, I just get a spinning wheel with not much happening. Has anyone else experienced this and if so is there a work around?Many thanks.

I have a question about the standard license: I'm looking to use images on Adobe Stock for a mockup for my product (printable posters) - For instance, I would use this image https://stock.adobe.com/images/mockup-frame-in-farmhouse-living-room-interior-3d-render/369823598?asset_id=343634278 as a mockup to showcase my poster, my artwork (poster) will be sold commercially... The Adobe Stock image would simply be used as a mockup (visual reference) to showcase my poster. Would the standard license be sufficent for this purpose or would I need an extended license? Thanks!

Hi, We are a K12 school and we have susbcribed to CCE All Apps which icnludes Adobe Stock. However when we launch Stock our employees get this: Adobe Stock is not available on your account. If you believe this is an error, please contact your IT administrator.Why am I seeing this I assume that we are restricted using this app because we are school, but why not offer a bit more control to the customer on this? The CCE licences we have are actually assigned to 600 staff and teachers... Is there a way to enable it? If the service is not available then it should not be listed as "Included in your Plan" Appreciate insights as we are getting many questions from confused teachers....

I make a few books for various purposes - simple print on demand stuff. I'm a writer with no talent for drawing so I need illustrations. So if I purchase a Standard Licence I can download but...1. Does the licence expire? (I distrust this nonsense term 'assets') If I reprint the book in a couple of years, do I have to repurchase the images (assume that there may be minor changes to the text and Blurb, for instance, treats it as a new book). The implication is that I only have a licence to use, not any form of ownership.2. I'm unlikely to need even 120 images per year. But some months I might want twenty-five images and the next month - two! Can I roll over unused credits to the following month? 

I registered a personal stock trial through my companys adobe account, using my card details. Now, I want to cancel the trial and I am unable to. When I try and cancel, I just get thrown into a spiral of the browser asking me to verify my identity. When I enter my password, I just get redirected to another "verify your identity" window. This go's on and on and I am unable to cancel the trial membership. I dont want this trial. I dont know why this has to be so dificult. its like you guys dont want me to cancel so you just make it dificult to unregister and remove my card details. How do I cancel this free tril mebersip so I dont get billed on the 14th of Feb 2023?

Hello, I've just gone onto the following discount code page which is advertising 95% off? https://photutorial.com/adobe-stock-discounts/Adobe Stock Discounts - 95% Off - Verified October 2022 Feels a bit misleading. I've spoken to the person who owns the website and they were very rude. Bascially they tried pretending that the standard discount you get when purcahsing higher subscrition plans is exclusive to their site. It looks like they have affiliate links so obviously earning money by tricking people. Thanks,John

https://stock.adobe.com/in/images/india-new-500-rupee-currency-notes-with-white-background/472561086   Hi team, there is some hindi text typo erros for Reserve bank of india... hope team will update soon.   Warm Regards   [Moderator moved the thread to the correct forum]

In recent weeks, the galleries have been swarmed with artists selling AI art, many of which are basically just variations of the same images. I licensed a few of these before I knew what they were. Because of the controversy surrounding AI art (using stolen art/replicating art styles/etc), is there a way to get Adobe Stock to enforce a disclaimer for AI generated art so that it's easier to spot and avoid?

Hello.I have created a pattern from an iStock vector image, for a client.I have also purchased en Extended Licence for this vector image. My client printed the pattern in fabric to create some small accessories. Can my client sell these products to other re-sellers? Is she covered with the Extended licence I bought? Thank you