Questions

Today, I continue to encounter the error "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support." This is the third consecutive day I have faced this issue when trying to download any image from Adobe Stock. On the two previous occasions, I contacted support about this problem, and they promised to reply via email with the reason why I keep experiencing this. However, to date, I have not received any explanatory email. I need to know what is going on???

Using Stock from some months, i have 120 credits, but in this period i do not use them. How to unsubscribe, witount losing the credit? i continue to pay for nothing.Thanks

i have updated billing information for the Adobe Stock subscription but it still shows that i need to update my billing information to continue using Adobe stock, why it happens? do i need to wait 24-48 hours for the website to update my billing info? 

Hello,I had a Fotolia account registered with the email address ＊＊＊＊＊＊＊.I purchased several image licenses between 2015–2018, but I can no longer access my Fotolia account or the invoice links.I would like to recover or transfer my previous licenses to Adobe Stock.Could you please help or direct me to the right support channel? Thank you very much.Can Alper Çağıcı   ＊The moderator has removed the personal information.

Why haven't I received any payment notification from Adobe after I withdrew my earnings? I've been waiting for 9 days but there's been no news yet.

Hallo,genau wie andere Vorredner brauche auch ich die komplette Adresse der Firma in der Rechnung. Es scheint keine Funktion dafür zu geben - hier auf der Website. Ich verstehe nicht wie das sein kann. Das ist steuerlich betrachtet einer der wichtigsten Sachen. Das muss Adobe schnell ändern. So kann man keine Rechnungen an Firmen stellen!Also wie im Beitrag: https://community.adobe.com/... bereits besprochen, muss auch bei mir die Rechnung angepasst werden. Ja es scheint keinen Ort zu geben wo man diese Daten hinterlegen kann. Auch das muss Adobe verbessern. AdobeTeam - bitte kontakttiert mich um die entsprechenden Daten für eine steuerlich korrekte Rechnung zu erhalten.Danke

I created a library from adobe stock for inspiration and so my team could license the ones they needed. The link I share opens in the firefly files tab and when they try to use the "Buy License" button it takes them to a 404 error page in Adobe Stock. This is so for every single photo un the library.    Has anyone have this same issue and is there a solution so they don't have to manually search for each image again?   

Even though I started my Adobe Stock 750 credit membership, when I search for images related to certain names, only 3 images appear. I was previously a member with a corporate account, but now I am an individual member and have encountered this issue. How can this problem be resolved?

I have used a number of Adobe Stock video clips (purchased under Enhanced License) in my music video (featuring my own original audio), which I now want to upload to YouTube, Instagram and TikTok. Do I have to include a written credit for each of the creators of these clips? If so, are there rules about font size or length of time the credit appears in my video? If not, do I still need to include a general credit such as 'Videos used under license from stock.adobe.com' ? And again, if so, are there rules about font size or length of time the credit appears in the video? Most grateful for any help provided.

There are a lot of cosplay images posted that violate IP addresses, but is this okay?@Contributor1  Leia Organa（Star Wars） Lucasfilmhttps://stock.adobe.com/jp/contributor/205309321/newphotolab?load_type=author&prev_url=detail&asset_id=123004160https://www.cinemacafe.net/article/2015/10/06/34609.html Hatsune MikuVocaloid characterhttps://stock.adobe.com/jp/images/miku-hatsune-cosplay/108527161?prev_url=detailhttps://ec.crypton.co.jp/pages/prod/virtualsinger/cv01 Aska （EVANGELION）https://stock.adobe.com/jp/images/young-attractive-girl-dressed-up-at-night/236376844?prev_url=detailhttps://www.evastore.jp/shop/g/gA6017903/

My clients are getting hit with complaints regarding usage of photographs more frequently now. So far, so good. I take a screenshot showing I purchased the image, but I'd like a way to categorize all the images I purchased by client so I can take a picture of the whole bunch together or, better yet, be able to download proof of purchase issued by Adobe. I now have about 50 pages I have to scroll through to find one image and it's pretty annoying. If there's a simpler way, someone please tell me! 

The adobe stock account "adobe1 stock" is posting very clearly undisclosed generative ai content. The titles of every image are a prompt for an ai image generator.  "Generate a detailed image of a traditional Asian cloud border design in rich red and gold hues, showcasing intricate detailing and flowing lines."The entire account is like this. 

Hello,I accidentally licensed the wrong video (Stock ID: 591989246).I contacted support via chat, but there was a misunderstanding: I only received a refund of 1 credit, although licensing a video costs more than that. In addition, the video still shows up in my license history even though I do not want to use it. My questions:- How can I completely remove the wrong video license from my account?- Should I contact support again to correct the refund amount for the video, since it cost more than 1 credit? Thank you for your help!

Buongiorno,ho attualmente attivo sul mio account il piano "Adobe Stock 10 risorse al mese" (vincolo annuale), vorrei passare al piano con 3 risorse al mese (vincolo mensile) senza perdere i crediti maturati (105) ma non riesco a fare il passaggio.Nella pagina "Cambia piano" posso selezionare solamente il piano da 350 risorse al mese oppure il piano da 750 risorse al mese.Come faccio a passare al piano da 3 risorse al mese con vincolo mensile?Il piano è riportato alla fine di questa pagina Foto stock, immagini, grafica, vettoriali e video esenti da royalty | Adobe Stock  quindi dovrebbe essere possibile selezionarlo nella pagina "Cambio piano" giusto?Grazie

Hello, I'm new to adobe stock and I've mistakenly downloaded an image #65290083 , can I get the credit refunded? Thank you and sorry for the inconvenience.

I'm a beginner contributor; I have 5,000 images, and I use Topaz Gigapixel AI to upscale, but I'm having a lot of problems. Could someone contribute with a configuration that gets the best quality without affecting much of the original?

登录https://stock.adobe.com图库搜索界面后，打开所有页面都提示无法打开，访问我的资料库提示：Adobe Stock is not available on your account  

 I downloaded the funky doodles to use and I cant find them in my computer downloaded anywhere and when I click on the file in my library nothing happens. I am very new to adobe!   

Hi, I have an educational license to Adobe Stock.  I previously licensed a Stock image for education but now I need to use it commercially.  I have purchased some Stock credits but I cannot find a way to spend them so that I can properly (legally) use the image.  When I try to use it I am told that it is licensed already so I cannot license it again - but the license is for educational use only! Is there a way to extend the license on the image so that I can use it commercially? Many thanks! Neil

Hi everyone, I need help. When I search for my contributor name or my content on Adobe Stock, nothing shows up. Has anyone faced this issue before or knows how to fix it

About a year ago, someone in our office pulled a Creative Commons-licensed photo to use on a blog post.  We received a Copytrack claim demanding money from a German-based company.  They gave a filename of Fotolia_102694039.jpg.    I have reverse image searched it on Adobe, but can not find it to buy a license.  We have already removed it from the blog post and deleted it from the servers.  Does anyone have any experience with this sort of thing?Thanks!

How do I make a claim about a submission for adobe stock that it said is supposed to be closely resembles content already available which is not true because I already look it and there's nothing similar to my content.  I could find nothing even close to my work that ir supposed to be similar to other stock, it's not true, how do to make a conctat to solve this issue? 

How do I "return" a stock image.  I accidentally licensed FILE #: 115923200 and do not want it.  Thank you. 

Let's be honest: who programs something like this? The library UI is a disaster! When I select images from Adobe Stock and save them to a library, I can only move them if I shoot myself in the foot. The operation is anything but sensible. First, there is the small library bar that slides into the image from the bottom. There, I can select several images and then move them to another library. But not in full view, when the library is the main window. And deleting multiple images? Not possible. To do that, I have to go to the CC Client and manage my assets there. The only problem is that the library updates don't work properly there, and I can't find the images I just selected in my library. Adobe seems to have several teams working on the user interface, but they don't seem to use or test the programme themselves. And they don't seem to talk to each other either, so each team reinvents the wheel and forgets one thing or another.

Hello there Can anyone help me understand why it was refused?