Questions

I was downloading images today and now every time I download a stock image, it gets automatically added to an old CC Library I never use in my account. I used to be asked if I wanted to save downloads to a library but now it just does it automatically. I don't see the option to change this anymore. I tried deleting site cookies and cache but it still persists. For now, I've made a placeholder Library where they should keep downloading into where I can delete later, but it's a bit of a nuisance right now. Edit: It's not moving the images to the Library I specified either, so something seems to be broken.

I started a free trial paying with my personal card on my corporate account, now I'm trying to cancel it and I can't because there's always a mistake when asking to cancel. When I open the support page though the account is changed and the bot tells me I don't have any active subscriptions on my account (not even the corporate creative cloud). It's as if I had two accounts on the same email: one with corporate creative cloud and stock free trial, which doesn't work when I open the support center, and another account with no subscriptions that comes out only when I open the support center. As I supposedly don't have any active subscriptions, the bot won't let me write to a real person. I need to cancel this free trial ASAP.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

How can I stop the images from saving to cc library, and instead just download straight to my computer?

Hallo, ich habe unabsichtlich ein Stockbild gekauft, eigentlich wollte ich es mir anschauen, dann wurde es aber direkt gekauft. Gibt es eine Möglichkeit dieses Bild #397335586zurückzugeben und wenn ja wie wäre das möglich? Viele GrüßeVanessa

Mock up usage? Hello.I want to present designs on an online site to be printed and framed (I think buyers mostly buy them for this reason). During the process of placing these designs on poster mockups, I have some concerns about mockups and I would like to consult you about them. Should I definitely use mockups as a preview? Doesn't it make sense to put the design itself directly? Or, since the mockup is an artificial image, could it be misleading for the other person? This last statement confuses me a lot. In this regard, I am worried about the appearance of the design being pale or bright in different mockups. What should I think about this? I don't want a misleading situation to occur and I also want to be able to show the stance of the design. I don't have the ability to take a real photo. Can I use mockups with peace of mind? What do you think? On the other hand, the mockups I can find usually contain one, three or five files. Is there a source with mockups contain

Hi guys, Does anyone know how to change the company information in the issued invoice? I input all of company information before making payment but there's no company name in the invoice after all. I have to make a claim to my company so the company name is compulsory.Also, Adobe customer support cannot be reached, is there any direct email? Chatbox and help center don't work anyway.

I remember once I tried to download Adobe for a free trial to see if I'd use it or not, but I ended up not using it and deleted it right there at the moment. Then I went to cancel my plan, I thought I did cancel it, but it turns out it didn't register the cancelation. Now I'm stuck paying $30 month for a year. I don't want to keep paying for shyt i don't have or use. And if I try to cancel it it says i need to pay $142 more to cancel my plan. Is there other ways to cancel it?

Good dayI am on the 10 stock assets per month plan. I assumed these are allocated on the 1st of every month, but it doesn't look as if mine has been added for May yet. Is it because I initially signed up on the 18th of the month? Will my new assets only be added then on the 18th of May?

Guten Tag,ich war früher Kunde bei Fotolia und brauche den Zugriff auf die alten Daten für Lizenznachweise.Laut Fotolia / Adobe Support funktioniert das auch jetzt noch. Unter https://de.fotolia.com/ habe ich über das Formular meine Fragen gestellt… die Antwort ist:„Your Fotolia account is eligible for the Online migration, you should be able to complete the transfer Online at https://www.fotolia.com/ by clicking on "Transfer your account"… „ Aber auf der Seite ist der Link nicht. Wo ist dieser Link "Transfer your account"…???  Hat jemand diesen Link gesehen? Ich finde ihn nicht. Und auf Nachfrage kommt die gleiche Antwort: " by clicking on "Transfer your account" Hat jemand in der letzten Zeit seinen Fotolia account zu Adobe migriert?

I have illustrator only on my iPad at the moment, and have successfully licensed and opened and used previous Stock images on illustrator for iPad, and can still open those files on illustrator for iPad. I last opened a newly licensed imaige that way maybe a month ago I would guess. However, now I can't open the images that I have newly licensed in the last week or so. I've downloaded them multiple times and tried multiple ways of opening them in illustrator for iPad, but it just says "can't open file". This is two different licensed images so far, but as mentioned I can open old licensed images. What could be the issue?

How can I cancel my plan after registering with a temporary email and agreeing to a plan?

I accidentally deleted my assets that had passed the review, can my assets be returned, how to do it if possible? thank you.

Hallo zusammen, ich habe eine Frage zur Nutzung von Adobe Stockfootage im Rahmen von politischen Postings.In den Nutzungsbedingungen habe ich Einschränkungen in Bezug auf politische Inhalte gefunden, diese scheinen sich aber auf die Einreichung von Fotografien zu beziehen (so ist es nicht gewünscht, dass Bilder von politischen Parteien etc. über Adobe Stock angeboten werden).Verstehe ich es richtig, dass aber z. B. für Social Media Content politischer Parteien natürlich Adobe Stockfootage genutzt werden kann? Also z. B. das Foto einer Landschaft, das Foto einer Skyline etc.? Viele Grüße

It is unclear if I can use free, royalty-free images while I am a trial user of Express premium. Anyone know?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop bugs">

Hey there!I didnt find the ability to download a proof of license so that i can show, that I bought an license for the specific image.How can I do that?

I have not taken or ever needed Adobe stock, I'm also sure I've never taken any free trials of it either. Trying to cancel the plan costs 130 euro cancellation fee, and I'm not able to get the already billed month back? Customer support keeps transfering me from person to person, until someone closes the chat out of nowhere 😄 I've contacted customer protection in Finland, but what else can I do? I can't believe I'm being scammed by a company of this scale.

How do I request a refund on an image that I accidentally bought?

Hi Adobe Community, My Adobe Stock library is getting full of unlicensed images, and I would like to remove them. At stock.adobe.com/library I am able to filter out unlicensed images, but I can't select all to remove them. At assets.adobe.com/library I can select images first, then remove them all at once; however, I don't see a way to filter out the unlicensed ones. What is the best way to do this? Thanks,Greg

I tried Adobe Stock for free, and I didn't want to subcribe, but a month later money were withdrawn. Can I cancel subscription and get my money back? There was no purchase.

i want to.link my adobe id to stock contributor but keep getting access denied .  

Hi, I have the Adobe CC licence and I'we seen that I can get 10 Adobe Stock images for free. So I've downloaded one image and Adobe sent me a following invoice:Adobe Stock 10 images/month (for one year) - Euro 29.9 /monthSubtotal Euro 0,00/monthVat Euro 0,00/monthToday's total payment: Euro 0,00/monthI understand that I will not be charged, but as I cannot be 100% sure, could please somebody explain me what happens? Will I pay 29.9 or not?PS: I now received a message from my bank that I've been charged for 1 euro. Why?Thank YouKajetan

Here is my portfolio Link - https://stock.adobe.com/in/contributor/211875250/Spyartgraphic

After creating my free trial for adobe stock, I downloaded a couple images, then forgot about it since I didn't require it anymore, I thought I had cancelled the subscription but I must not have. I check my account a few weeks later and I am charged for the subscription even though I have not used the software since the inital trial period. I would just cancel it normally and take the 40 dollar hit but it says it has a 200 dollar cancellation fee which is outrageous (I know I agreed to the terms when accepting the trial). Is there any way I can get refunded the amount and cancel my subscription?

I need to use the Stock images provided in the Adobe CC Suite for website development and need to be extra confident that the images are licensed, attribution-free, and allowed for commercial use. This is important from the copyright laws perspective.