Questions

     Are you allowed to use photos purchased from Adobe Stock, for government agency materials?

Buongiorno,ho scaricato la foto numero #133443613 ma nel file di illustrator, compare un'altra immagine, simile ma diversa dall'anteprima.E' possibile ricevere l'immagine corretta? Grazie.Resto in attesa di un cortese riscontro.

Dear Adobe,I have purchased 12 photos these past few days. In my account, I can only see one invoice present.Please contact me / produce the invoice so I can claim this in my expenses for December !Thank you in advance and best regards

Hello, I'm new to this as i begin my design journey with Adobe. my question is: are the free 20 stock images i get tied to my subcription plan? how many images (besides the free 20) does my plan allow me to licence under my current subscription plan? would really appreciate a response.

I think it is disgusting that Adobe have charged me for credits, credits that I PURCHASED and SHOULD OWN yet because my 12 month plan has ended and I did not wish to renew it, I cannot use my PAID for images unless I resubscribe!I consider this to be fraudulent.... you can't charge someone for something and then not allow them to use the credits!At least being a Creative Cloud subscriber you would think I could access my paid for credits!Very bad Adobe. 😞

I to cancel my the trial of Adobe Stock. But cannot be cancelled as it is not one of my paid plans yet. I do not want it to be a paid plan and customer service seems non-existent.I, however wish to cancel now, but the recommended routes are not available and I cannot contact anyone as all routes take me to this forum. Please help. My ref is ADB046174155UKIn the small-print it is stated that it can be cancelled at any time, as stated below.Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support in your region. If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

I have literally been trying to cancel my trial for days now and it keep telling me there is a problem with my request. please help me because i have just been billed and this is ridiculous.

I have created a design in Photoshop using multi-layered images with masks. I decided I liked these images and purchased the licensed version, but the previews in the design are not updating to the full version...so am I expected to start over?

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

I´m looking for pictures with a resolution of 6000x6000 or more.How can I filter / search for that?Thanks

Hello, I was wondering the following.If an image were to be removed by the author, hypothetically, since the time I first license the image. What happens to the "license again" function?I want to avoid accidentally licensing an image that is no longer available. Will this be obvious on the license page? Is there a warning or change in wording?Thanks, Mark

Is it possible to have one monthly bill for my Adobe-Stock purchases, rather than one invoice per image?Thank you for your reply.Myrtille.

Hello,I accidentally licensed a photo (File #169476388) when I meant to preview the image in Illustrator. How can I refund the licensed photo and gain back the credit?Thank you!

If a customer needs the model release for their file, is it available to them?

As from both these documenthttps://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/api/11-search-reference.mdhttps://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/15-faq.md#how-do-i-download-a-comp-image I should be able to fetch the API to get details on a specific stock art id with the URL https://stock.adobe.io/Rest/Media/1/Search/Files?search_parameters[media_id]=228549042(I won't bother you with the headers)However, it always returns me 0 results, same go if I tried with creator_id.I tried other column names (stock_id, content_id, series_id) and they return all stock arts, I also tried model_id which return 0 results as well.Replacing the [] by their equivalent doesn't change anything.The id 228549042 come from an "id" property from the result of a call to /Libraries/1/Member/LicenseHistory.The details page is https://stock.adobe.com/228549042EDIT: For your information, I was ab

Hi !I was trying to get as much information as I can on an asset I found out the webpage do list assets from the same series.However I couldn't find any assets links from the assert search result nor the series_id to do an additional search.Is this possible to get somehow this series_id?I also found in the API a "model_id" search_parametesr, I didn't look for such assets yet but I didn't see it in the search result as well. Thanks

Hi !I'm trying to download a file according with https://adobeio-prod.adobemsbasic.com/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/getting-started/apps/06-licensing-assets.md#6-download-the-fileWhich mean https://stock.adobe.com/Rest/Libraries/Download/237085127/1?token=theOAuthTokenIUseForOtherCallToGetLicensingInformationsHowever, I always got an Oauth token is not valid.This is a valid OAuth token since I can get licensing information right after.

Hello Adobe, I accidentally subscribed to the 40 assets a month plan and was charged $79.99. I immediately cancelled the plan and did not use any assets. Is there any way I can get a refund? Would I need to talk to a representative on the phone, or can someone assist me here?I would greatly appreciate any help, thank you!

So I downloaded a vector image from here and have made a variety of changes and color corrections. With this in mind would I be able to use this as a logo?

Hi,I'm working for a design agency, we have a task for creating a video commercial for a client. Commercial will be sceen in various cinemas around the country.which licence we have to use?standard plus or extended?Also, We have adobe stock for teams, and there is no option for upgrading licence to extended for us - I wonder if it is related.Thx a lot for any anwsers.

Product and description within a Adobe Stock on Demand invoice (example):65272963 STOK,ALL,MLP,WEB,MUE,001,N/A,TIER 1 OVERIt is impossible to assign this invoice to a specific picture. The article number has nothing to do with the Adobe Stock on Demand picture.Adobe is making it really hard for agencies to manage their internal workflow.

Hello everyone,it's about 30 days that I can not disable the adobe stock subscription as explained in the guide Cancel your Adobe Stock membershipAs you can see from the image 1 I give as a mistake an alleged probelm on the paypal account.This did not allow me to manage my plan immediately after the trial phase (I don't deny that I used adobe stock after paying for the first month, because I just PAID and use it, even if I didn't want to continue)In image 2, however, you can see that payments have been made, and there are no paypal problems.Now, I would like to cancel this subscription, as I wanted ONLY TO USE THE TRIAL.But then I was "cheated" by automatic renewal.Is it possible that some admin solve my problem of blocking the modification of the plan?Thank you.

I'm opening this discussion after finding out I've been SCAMMED by Adobe!After using the "FREE TRIAL", "CANCELLATION FREE" trial of Adobe Stock, I was notified about the HUGE cancellation fee that I have to pay if I cancel my subscription earlier! I tried several times to find out how to cancel the subscription but they have NO way of cancelling the subscription after you've been noticed. I even did a first payment so I could just cancel it aftewards but then I get this WARNING of a CANCELLATION FEE!It is clearly show CANCEL RISK-FREE, what is wrong with this service? I found out in several forums that a lot of people have been tricked into this, what kind of disgusting service is this provided by ADOBE? I didn't even use the downloads that I had available, this is unacceptable!I demand a no fee cancellation of my Adobe Stock Service right now!

Hello,I accidently licenced an image in Adobe Stock. It is File #: 143851269  . I only meant to download a preview.Can you help me unlicence it and get my photo credit back?Thank you.

Hii, I cancelled my subscription for Adobestock on Friday, but I was still charged for that, it was free if I remember it correctly. I was just wondering if my subscription is cancelled or not yet?