Questions

After creating my free trial for adobe stock, I downloaded a couple images, then forgot about it since I didn't require it anymore, I thought I had cancelled the subscription but I must not have. I check my account a few weeks later and I am charged for the subscription even though I have not used the software since the inital trial period. I would just cancel it normally and take the 40 dollar hit but it says it has a 200 dollar cancellation fee which is outrageous (I know I agreed to the terms when accepting the trial). Is there any way I can get refunded the amount and cancel my subscription?

I need to use the Stock images provided in the Adobe CC Suite for website development and need to be extra confident that the images are licensed, attribution-free, and allowed for commercial use. This is important from the copyright laws perspective.

I have downloaded a file that claimed to be a customizable "constructor" for adding motion graphics to text, but it is simply a .mov file and is uneditable. Not sure where to go to get my credits refunded.

"Es muss nur dann ein Bildnachweis hinzugefügt werden, wenn das Bild in einem redaktionellen Beitrag verwendet wird. Wenn du Editorial-Bilder in Druck-Erzeugnissen, Websites, Blogs usw. verwenden, muss die auf der Adobe Stock-Website und im IPTC-Feld für die Quellenangabe angegebene Quellenangabe enthalten sein. Beispiel: „Agenturname/Name der Autorin oder des Autors – stock.adobe.com“. "Was bedeutet "redaktioneller Beitrag" konkret? Ist ein Quellennachweis auf Flyern/Druckerzeugnissen notwendig?

For two days I have tried to purchase this Adobe Stock video Stock-video av gold blurred lights. Computer generated seamless loop festive motion background. 4k (4096x2304) på Adobe … I click on the buy license, add my name, postal code and VAT number, but the "cursor" keeps swirling.I tried to click to go to secure payment, but it won´t allow me.Anyone knows what the problem is and how to fix it?I tried to get help on chat, but after half an hour of chatting the person told me she could not help me with purchasing of the product and told me to call an 1-800 number, which I can not call from Norway....Please help! Thank you so much!Best,Tone Bekkestad

I have been told that "if you do not use the credits it will not rollover to next year, it will once again start with 40 credits a month for the next term and a term is consist of 12 months.".This is not what I remembered, I'm pretty sure that in the past, the accumulated credits were not lost as long as the subscription was renewed.Am I just getting confused with age, or have the policies changed recently?

Hi all,I've purchased a 750 stock media subscription that can be canceled monthly. Now, I would like to cancel the subscription. For two weeks, the platform has been telling me that subscription management will soon be available.I waited.I searched the internet dry.I tried to reach support, but I was only allowed to speak with a chatbot, who told me I didn't have the access rights to manage the subscription.I asked ChatGPT. It suggested that I'm probably not the owner of the contract, but maybe my IT department is.I contacted my IT department. They didn't know anything about this. I could imagine that somebody from IT actually set up the account I'm using, but due to fluctuation, the present team doesn't remember or cannot find the access or whatever. Point is, I cannot change the subscription and have no place to turn to - except you. Can somebody help, please?

Close to every single time I use the Adobe Stock site I am exposed to sexulised or sexist photos of women. Many I would class as revolting and disgusting. Absolutely tired of it. I have written to Adobe 10 times about it over the last year about it and yet there is no report image button available and they don't manage to keep on top of it and the problem is persitant.  (And I am not using any related serach terms to these images and I have filters up to the highest safety available)I need to use the stock images in my line of work it is absolutly embarrasing and unprofessional to have thses images come up on my screen as people walk by and it disgusts me having to see it. Please implement a report image button please (At thumbnail level so we dont have to enlarge it) as well as do your utmost to level up your inhouse filtering and maintain a level of professionality.Please Please Please.See also posts from others since 2017:https://community.adobe.com/t5/stock-discussio

Hi Team,we have download a icon from adobe stock and used it in our project. but suddenly icon was missing from the adobe stock website. I tried to search by image name, id but it says "Asset not available". we have the download licence history, records. Please suggest how to get the icon back in stock website? adobe stock image id - #1323339067  

Bonjour,Nous avons renouveller notre licence et du coup nous n'avons plus accès aux crédits qu'ils nous restaient avec la précédente.Comment les remettre sur la nouvelle licence ?Merci par avance.

Hello, I’m reaching out regarding a situation I’m currently facing involving one of the images I licensed through Adobe Stock with an Extended License. The image was used as part of a product in my art and poster business, and I recently received an IP-related concern regarding its usage. I would appreciate any guidance on how to proceed or whom I can contact directly about this issue. If there is a specific team that handles questions related to license terms and third-party concerns, I’d be grateful to be directed to them. Thank you very much for your time and support. 

Hello,   Since today, I can't add any new Adobe Stock footage from library anymore. When I try to add the stock to my project, I have the error "download file from CCLibraries failed. Invalid user access token" prompting. It happens in Premere and After Effect. I can still add stocks from previous searches to my project but nothing I add to my library today. I've tried disconnecting from Adobe website and on my computer but after re logging on both, nothing changed. I've also rebooted my computer with no luck. I'm on the latest MAC OS and latest version of everything from Adobe.   Any idea to help me on this?

Does anyone know where on Adobe Stock website Safe Search got moved to? It used to be on the left-hand side panel, at the bottom, where you can filter results, but now not only is it gone but Safe Search seems to be stuck in the "On" position (at least for me).

If I search for "female construction worker" I have to look at pictures of half naked women riding drills, pressing power tools to their breasts and so on. If I search for almost any category of women, these kinds of "sexy" pictures turn up. Why? I don't need to look at that trying to create professional graphic design for serious clients. Can you please introduce a "sexism filter" to block these pictures out or something?

I purchased a 4K video file today for a project, #141064422 from © vchalup on Adobe Stock. Tried downloading 4 times, each time it came in corrupt. Please help as this project is due tomorrow.

Me aumentaron sin previo aviso el Adobe Stock de 5.866,08 a 29.330,40. Un aumento del 500%? Cómo se justifica semejante aumento? Esto debe ser ilegal

Hi everyone,I’ve received a message from Copytrack regarding an image I used, claiming that it’s not properly licensed. I’d like to provide proof of my license, but in my license overview on Adobe Stock, I can see that the image is licensed but can’t find an option to download a physical license.I’ve noticed online that some mention a ‘License ID,’ but I don’t have this tab in my overview. I can only see the standard license, stock media ID, date, author, and price. Could someone advise me on how to proceed or download a more detailed proof of license? It was a free stock image.Thanks in advance!

If I select exclude people in a stock photo search, the results still have people. Torsos, hands etc. Exclude People should mean EXCLUDE PEOPLE!

Bonjour à tous, En utilisant la version d’essai d’Illustrator, j’ai commis l’erreur de cocher sur ce logiciel qui est tôt talement inutile pour moi et bien trop coûteux. Comment puis je ANNULER ? Merci   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] [Moderator corrected the subject]

Hab ein kostenloses Testabo Abo für 1 Monat abgeschlossen und gleich wieder  nach 14 Tage gekündigt. Trotzdem heute an Tag 1 scheinbar im Jahresabo gefangen, welches - wenn ich kündigen will - gleich mit 169 € Strafgebühr zahlen soll. Ich wollte das nie haben. Das ist für mich Betrug. Im Internet steht, wenn man ein Testabo anfängt und es nicht kündigt, wird es zahlungspflichtig, ich habe gekündigt und trotzdem wird abgebucht. Einen direken Support gibt es auch nicht. Geld wurde gleich automatisch abgebucht.

Is there a way to get age verification in Adobe Stock Photos? 

Anyone have any tips or tricks on how to filter out images with words on them? Sometimes I search for a relatively simple concept (I've found actually including the word "concept" narrows things down greatly) ... but way too often, there are words all over the images -- often misspelled words, which is super unfortunate. Anyway, if I want words ... I can add them myself related to my design needs. I always would prefer clean images.

Hi everybody, is adobe stocks included in school plans? And how much would it cost to implement it otherwise? Thanks in advance!

Comment obtenir ma licence en anglais d'adobe stock pendant la période d'essai ? Mon editeur me la demande. 

Mein Adobe-Stock Jahresabo wird am 10.4. erneuert. Laut anderen Beiträgen hier müsste ich im letzten Monat meines Abonnements kündigen können, doch selbst heute, am 7.4., muss ich noch eine Kündigungsgebühr von 17€ zahlen, was ich selbstverständlich nicht einsehe. Allerdings möchte ich auch nicht, dass das Abo am 10.4. erneuert wird. Was kann ich tun?