Questions

Hello!I have 69 pictures that i have paid for and should be avaible to download.But i cant.I see it says "69" but when i try to download a picture i cant.Please help

I am also incredibly angry!!!!! I have been trying to contact a real person at Adobe for days. I DO NOT want Adobe stock images and did not subscribe but have been charged.

You are lucky David to get the refund. I got played by adobe chat agents for a year. My $209.93 hard earned money is gone forever due to Adobe stock scam. Cases: 0221481122, 0221481472, ADB-1222012-J9K8,ADB-1397304-Y7P5

Good dayI want to cancel my subscription.  The renewal date is 20 April 2018.  Should I cancel today, will I still be able to download images until 19 April or will I lose it all.  I was transferred from Dollar Photo Club to Adobe Stock.  I have lost all my library images with the transfer to Adobe Stock. You guys did not transfer the Dollar Club Library as well.  I have about 95 images available.  Will you be able to grant me another two months to download the images, please?  Your positive feedback would be much appreciated.Await your response.Kind regards

I am in the same position. Need Adobe stock cancelled, never wanted to pay for it in the first placeSeems to be a big issue for a very long time!!!

Hi,I'm having a problem with AdobeStock_21223988.ai. It downloads as a 28kb empty file.

I used to be a Fotolia member. When Adobe bought them, they offered a deal where if you switched to Adobe Stock, they would give you two images for every image that was in your Fotolia account. My membership with Fotolia allowed me to rollover all unused image credits, so I had over 800. So when I switched to Adobe Stock, I had over got 1,600+ images.Ever since then, Adobe keeps implementing changes to Adobe Stock, and every time they implement a new change, I lose all of those extra images that came to me when I switched from Fotolia. And every time, I have to spend hours on the phone getting through to somebody at Adobe Stock (they are all in India--everytime I talk to them, they are Indian), and then I have to spend hours being transferred up the the chain until I can finally talk to a Supervisor who can take care of the problem. This have happened four times now over the past year and a half.In the last few days my available images have once again dropped from 1262, to 360. So I ha

I've tried everything, cleared cache, logged back in, tried downloading from license history and I can't download a thing. I get a TSL settings for this website are out of date error message when attempting to download from the license history. Otherwise, I get nothing, just, "your image has been saved to computer" and then ... absolutely nothing. Help!

I have licensed several images and saved to my library, and it shows that they are licensed, but no matter what the watermark will not go away. Does anyone have any idea why this would be happening?

Hi, Twaritar, I just starting using Adobe stock for 2 days now I have accidentally downloaded two vectors now, and this post was in 2017 and I have seen many other users complained about the issue, and now it's 2018, this problem still not solved, which makes me think about after using up my credits should I continue my plan here or not.Could you let me know what is your product team's reply and solution about this? Or at least help me get my credit return?Bests,Elly

I have!  I would!  This is the WORST customer service I have ever encountered.  The wait times are absurd, and then, if you can't fix the problem, to go through that again every time you try to call or chat - crazy.It seems if you have a monthly account,they treat you a lot better, with absolutely no regard for customers who spend thousands of dollars on their products, but not for creative cloud subscriptions.  At least when you choose the option that asks if you have a monthly subscription, they give you a wait time and an option for a callback.  Not if you don't choose that option.They should absolutely be sued.

Hello.I've been trying to cancel my Adobe Stock subscription plan, which renews on January 30, 2018. I went into my account, was not able to see the Cancel plan option under the Plans & Products section, nor in the Plan Details page. I've also updated my payment details, but still saw the error message regarding my payment details. If anyone in the community or on staff could help me out with this issue, that would be much appreciated.Thank you in advance!

This was my last day of subscription. I live in Canada but they ended the service at Indian Standard time. I thought Adobe is a USA based company but i dont know that their system work on Indian time. I got an email that my subscription is going to END on PST time. I talked to 3 people and all of them disconnected the  chat to avoid resolving my issue. Each time they said wait and let them check the issue. I tried 6 time to connect again and couldn't able to find a way to start a new session. After my 7th try I connected with a Guy named 'Keshav' and he disappeared as well. They just want time to pass so they can make an excuse to me. I think this is SCAM . I need my money back for all the remaining download.

I didnt see my refund so far.

Hello,I tried to call multiple times, sent chats, and emails. I tried the free trial and then it began to charge me. I realized that and began calling back in December. I do NOT want a subscription! I do NOT want to be charged for another month. I would like someone to answer the phone or respond to my request to cancel.

A couple weeks ago I had 70+ credits in my Adobe Stock account.Now they all seem to be gone.What happened????Can I get them back?I just checked checked my email and don't see any notifications that the photo credits I paid for would be taken from me.

Hello   RE: Reopen my cancellation<removed by moderator>   I just made cancellation but this was mistake and pls. renewal my Adobe Stock again.Thanks reply me asapAlex Tamaki

Come mai se l'importo pagato per una singola immagine comprende l'imposta (€ 9,90 + € 2,20) l'importo dell' IVA non è presente in fattura?

Hi Support,I have purchased a license for image #140495253However when placing in ai i get the following error message.Adobe Stock​Please help.

Got a serious bit of bother here chapsMy credits are not being recognisedMy licences are all up to date and payments currentCan't get onto chat for Stock - just get community option (even though all subscriptions current)Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hourI've missed a print deadline and will lose the job if I can't sort by tomorrowAnybody help????

Hi. My subsription was canceled last year but i had several credits remaining and i was using them as i needed them. Today i noticed that my remaining credits are gone and  i didn´t received any notification at all.​​I would like my credits back as son as posible, how can i get them back? I paid for them, and i´m assuming they expired. I understand that credits have an expiration date, but really i wasn´t notified in any way that this date was near (iStock does send an email notification, why dont you people?). I really really really need those credits back. I hope there is a solution for this, taking in consideration there was no notification from Adobe about this matter. That is a bad service. By the way, it is pretty difficult to get real help from you guys (Adobe), this is just a very bad customer service. You are getting very over confident, just saying.​​Greetings!

I canceled my subscription but I have 15 credits left, can I use them?

SO I have this question also, if I use an Adobe image for a book cover, non-fiction, no humans no places on it, it can be used right? Because the content of the book is the value to the product and not the image?

Hi, I only want to know if I can use with this free version from 10 free photos for download in private and for my business and in my social networks...??? Thank you for your fast answer!!!

I have some images from the Adobe stock but it's still got the watermark on!These were purchased on the seperate computer but were shared to my creative cloud. Can someone help?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the specific Program forum... Mod]