Questions

Hi, my Available Stock Quota is showing 13 and though I use them from time to time, there should be like 100 or more images rolled over? Where did they go and did the rules change?

Hello Adobe Stock community,I’m a contributor with over 6,000 assets (photos, vectors, some video) live on Adobe Stock, but I’m only getting about 30–50 downloads per week, and that number has been steadily dropping this year. I upload regularly and believe my metadata is well-optimized, but I’m clearly missing something. I’ve noticed many of my files are now being rejected for “similar content” or vague “quality issues” after months of smooth selling. My content covers a wide variety of subjects and styles (nature, food, business, abstract, etc.), and I haven’t focused on a specific niche.What I’ve tried so far: Uploading consistently, A/B adjusting keywords, and following Adobe’s general guidelines. I keep titles and keywords relevant and have started blending evergreen themes with seasonal content. However, downloads continue to slump.Questions for the experts:Is a “jack-of-all-trades” strategy (variety of topics) hurting my search ranking? Would narrowing to 2–3 niches be better, a

My account was deactivated in March I believe of 2025.A lot seems to have been happening since that time.Because of a communications glitch in me receiving anything from Adobe to my registered Creative Cloud email, I did not recieve any confirmation or was not able to reply to any requests for information to any appeal as I couldn't get any communication from Adobe. This also included the deactivation "contact form". I contacted Adobe 7 times via that form and put in two appeals. The ONLY way this was resolved was when my second account was deactivated due to the mobile number match to my primary account. I took a long shot and stated my primary account was deactiveated and luckily I was able to get the primary account reinstated via the secondary account email replies. This then brought up two important points:1) As the secondary account was deactivated and has content and money listed on it, can this be transfered to my primary account, as they weren't in violation of anything, just

I recently had stock subs taken twice in one day, as I had no way to call anyone I had to dispute and now my plan has been cancelled even though it's been paid, this has now lost all my assets and also my built up credits... who do I resolve this with?

I recently reduced my plan. I had 480 credits accumulated and I read that with the reduced plan the maximum number of accumulated credits is 120. However, since I switched I've lost ALL of my accumulated credits. That can't be right.

Ich habe eine Bibliothek mit einer Kollegin geteilt. Seit Kurzem werden ihr nicht mehr alle Bilder in der Bibliothek angezeigt und unten rechts bei der Bibliotheskachel wird ein kleines Symbol angezeigt, das eine Person und ein verschlossenes Schloss zeigt. Was bedeutet das und wie kann ich ihr wieder alle Bilder zugänglich machen?

I get 10 free credits in my firefly account, and i generate images from that credit, can i sell these ai images on adobe stock ? Thank you !

Bonjour,Je me permets de solliciter votre aide suite à un achat effectué par erreur sur Adobe Stock.Il s’agit de la licence de l’image suivante :https://stock.adobe.com/fr/images/potted-plants-in-row-on-fireplace/132882090Cette image a été achetée accidentellement et n’a pas été utilisée, ni téléchargée à des fins de diffusion. Je souhaite donc savoir s’il est possible d’obtenir un remboursement ou un recrédit des crédits correspondants.J’ai tenté de contacter le service client par les canaux habituels (chat et téléphone), mais sans succès, ce qui m’amène à vous contacter par ce biais.Je vous remercie par avance pour votre aide et pour les indications que vous pourrez me fournir concernant la démarche à suivre.Cordialement,Vincent

Hello,I am a teacher and I have an Adobe Education subscription. Unfortunately, I forgot to verify my teacher status in time, and as a result I was charged the regular (higher) price for the past two months.I was eligible for the education discount during this entire period, and I have now successfully verified my status as a teacher. I would like to ask if it is possible to request a refund or account credit for the overcharged months. Has anyone experienced a similar situation, or can an Adobe representative please advise on how to proceed? Any help or guidance would be greatly appreciated.Thank you in advance.

downloaded a PNG file from Adobe Stock. File consists of multiple vector icon images. When opened in Adobe Illustrator I couldn't select the icon image to use in a project. Layers panel shows no grouping or clipping mask withih the panel. How can I select the icon within?

Bonjour, Je me permets de vous contacter car j’ai un doute concernant un cas précis d’utilisation dans le cadre de la licence Étendue Adobe Stock.Un de mes clients souhaite commercialiser du papier peint. L’idée serait d’acheter un motif vectoriel sur Adobe Stock, de le retravailler légèrement (par exemple : modification des couleurs, ajustement de certains détails ou éléments), puis de l’imprimer en grande quantité afin de le vendre sous forme de papier peint. À titre d’exemple, voici le type de visuels envisagés : https://stock.adobe.com/images/larkspur-by-william-morris-1834-1896-original-from-the-met-museum-digitally-enhanced-by-rawpixel/243429597https://stock.adobe.com/fr/images/larkspur-by-william-morris-1834-1896-original-from-the-met-museum-digitally-enhanced-by-rawpixel/243399883https://stock.adobe.com/fr/images/modern-fabric-design-pattern-desktop-wallpaper-background-floral-pattern-for-your-design-illustration-modern-seamless-pattern-for-interior-decoration-wr

I create videos for submission to stock photo/video marketplaces. Maintaining video quality and avoiding unnecessarily large file sizes are both important in this case.Please advise, what bitrate range does Adobe recommend as the most suitable for exporting 4K (2160p), 30fps stock video in H.264 format?

Hello to everyone, seeking expert feedback on my Adobe Stock portfolio to improve my sales and commercial quality. Any tips? Thanks!My Adobe Stock Portfolio:    https://stock.adobe.com/contributor/212444588/Muftadil%20Islam

Please!  where do I find the Tax centre?

Hello,Whe I try to connect to Adobe stock with the URL https://stock.adobe.com/ It retuns a error :L’accès à stock.adobe.com a été refuséWhy and which URL could I use to go on it ? 

Greetings! I have a confusion. I am concerned about it. I found that the RGB value of my deisgn's background in EPS file mismatch with the adobe dashboard preview image's RGB value. as for exampe, one of my design's background's RGB - 156, 226, 177; where adobe dashboard preview images' RGB - 161, 211, 174. (this same design's dahboard preview in another marketpalce shoes similar RGB value like adobe stock). On contrary, i crosschek two diffrent designs (diffrent background) but found only +1 variantion in RGB vales. So, shall i be releivd that my software seetings is OK, likewise, my process of EPS handling/uploading EPS is OK? and I don't need to be worry??  Thanks

Bonjour,En août 2025, j'ai commencé un essai gratuit avec Photoshop, que j'ai résilié le soir mêm ! Or, ce matin, je viens de me rendre compte que je suis débitée 35,99 euros depuis août 2025 ! alors que j'ai les preuves de ma résiliation. Et si je veux résilier maintenant, je dois payer 107,96 € De plus, impossible de contacter le SAV ! J'aimerai une solution.Merci.  

Is it okay to upload AI-generated images from DALL·E, Dreamina AI, or Bing to Adobe Stock?

I only need a handful of music assets for my you tube channel so why do I keep paying $30 a month for more music?

ich habe ein Fotolia Konto gehabt und kann dies jetzt nicht mehr migrieren. Der in anderen Beiträge bestehende Link existiert nicht mehr.Gibt es eine Möglichkeit dies nachträglich jetzt noch zu machen ?Hab hier aktuell Probleme mit Copytrack, die Lizenzdaten wollen. Der virtuelle Assistent hat keine Ahnung was ich von ihm will. Vielen Dank euch schon mal

Bonjour, C'est la 1ère fois que j'achète une vidéo "à la demande" et je n'ai pas la résolution indiquée.La vidéo fait 1274x720px au lieu de 1912x1080px. Je l'ai réencodée mais est-ce normal ou pas ?Merci de vos réponses.Dan

i'm trying to change my subscription from paying monthly to paying annually. i have the 10 assests a month plan. for the life of me i can't figure out how to simply change that in the account manager. the closest i've been able to get to doing this is going to "change your plan" under "manage plan" & attempt to change from adobe stock – 10 assets a month to adobe stock – 10 assets a month but with the "annual, prepaid" commitment selected. i keep getting this error message: Sorry, we could not change your plan. Please retry. i assume it's b/c i'm trying to change to the same plan i currently have (except the payment sub is different), but cannot say for sure since the error message is so vague. any help is greatly appreciated.

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How can I make a library with videos in it accessible to someone without an account to just view video options. I've tried creating a public link, but that still makes them sign-in or create an account

Which of the many Adobe quality standards does the attached image fail to meet?