Questions

i don't want adobe's Gen AI.  How can I get iit off my account?

How can you get a hold of a customer representative. I made an accidental purchase for a stock image that I thought it was 5.00USD it was a 200.00USD. I did not want a premium subscription. I only use this for a school project. I was trying to complete.

He usado la prueba del plan estándar y he descargado 2 imágenes que ahora uso en la web corporativa de la empresa en la que trabajo, pero necesito justificar la autorización para usar tales imágenes

I'm being hit by a copyright strike by a company called COPYTRACK, asking for proof of license on a photo for a website I own. This photo DOES HAVE a license I contracted with Adobe Stock.   Unfortunately on the LICENSE HISTORY table the platform doesn't show me any option to download the license. All it says is "STANDARD" and not even an actual license ref. number. Google AI says there's supposed to be an "eye" icon next to the license type (Standard/Extended) on that License History table listing your assets, but there's no "eye" to click on.'' What am I missing?? Also on this table they display a CART for already licensed assets. Why would they offer to purchase the license again if it never expires? This is so messed up. Here's a screenshot below showing my license history, does yours look the same? (no "eye" / carts) Screen Shot 12-16-25 at 01.49 PM.JPG    

Bonjour, j'ai adobe stock , un abonnement pour 10 fichiers par mois. depuis 10 ans je suis cliente adobe et adobe stock. du jour au lendemain j'ai perdu ma bibliotheque avec mes centaines de recherches que j'avais liker pour usage au moment venu. j'en ai urgemment besoin. comment la retrouver ?  merci pour votre aide

Hi. Ich habe für die Homepage eines Kunden Videos auf meinen Account izensiert und diese in die Homepage eingebaut. Muss der Kunde diese jetz nocheinmal lizensieren oder kann ich die Rechte an ihn übergeben?

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

Asset #1715758297 by user Ірина Агібалова is not tagged as AI

Hallo!Ich habe in der letzten Woche ein Bild lizensiert, was ich nicht wollte/durfte. Gibt es die Möglichkeit zur Rückabwicklung? #462749501VG

How many keywords do you usually use for AI-generated images, and do you prioritize single-word or two-word keywords for better sales?

Why can I only see 5-6 of my files in my Adobe Stock portfolio, and not the others?

On 26 November 2025, the German company COPYTRACK emailed me alleging that by publishing an image on my website I have infringed the copyright of a French company, CONCEPT-PRODUCTION, whose image licensing rights COPYTRACK claims to monitor and protect. COPYTRACK demands that I either (Option 1) purchase, for €389.59 a "subsequent image license [which] includes past and future use for one year after purchase" or (Option 2) compensate the alleged license holder for unauthorised past usage by paying €350 In January 2017, I downloaded the image from Adobe Stock for free, as I was entitled to do because a free trial offer allowed me to download a few images for no cost. The image in question, 'Kerzenlicht', Adobe Stock #10474424, is still present on the Adobe Stock website.  The image info. identifies the contributor as "Bernd S." and clearly indicates that use of the image is covered by Adobe Stock's standard license terms, which allow me to "Post the asset on a website or

posted image is rejected ,want to know reason 

We received a copyright claim from COPYTRACK GmbH , alleging unauthorized use of an image that we lawfully purchased from Fotolia in 2012 prior to its merger with Adobe Stock. We understand that all valid Fotolia licenses remain fully valid and enforceable under Adobe Stock. Because of the merger, we no longer have access to the old Fotolia platform or records to retrieve the invoice and license details. We contacted StockSupportTeam@adobe.com without success. How do we receive a copy of the purchase invoice?

Bonjour,Je me permets de demander votre aide car j’ai malencontreusement acheté l’image premium #1080592089 sur Adobe Stock, pour un total de 48 crédits. Il s’agit d’une erreur de manipulation, et je ne compte absolument pas utiliser cette image.J’aimerais savoir s’il est possible d’obtenir un remboursement ou un crédit de retour pour cet achat accidentel. Malheureusement, le service client est injoignable, aussi bien via le chat que par téléphone, ce qui m’empêche de résoudre le problème par les voies habituelles.Pourriez-vous m’indiquer la démarche à suivre ?Merci d'avance pour votre aide !

I mistakenly signed up for the Adobe Stock plan – 25 credits a month and was charged $52.49. However, I have no need for this plan and immediately canceled. I received an email confirming that the cancellation was successful, but there is no information about a refund. Please refund me.

Hi I found some images that seem to have minors in the photos that seem suggestive and was wondering if you could review them to see if they were bad.The images are from the same person who took this one. https://stock.adobe.com/images/a-young-girl-dresses-up-as-an-explorer-she-wears-a-jungle-hat-and-holds-a-binocular-in-her-hand-the-wind-passes-through-her-hair-as-she-observes-the-area/302088483 

I’m posting here because I have not received my refund, and Adobe support has stopped responding to my requests for the ARN tracking number. I have reached out multiple times over Twitter and email, but there has been complete silence from the support team. Just plain ghosting. It has now been over a month. My bank has specifically asked me for the ARN to trace the refund, but Adobe has not shared it. What is going on? Why is the tracking number not being provided? This delay and lack of transparency is extremely concerning.My refund amount is INR 18,093.87, and I want my money back.Purchase Order: HB03867600003CINAdobe has shared the credit invoice, which only confirms that a refund was initiated. However, they have still not provided the ARN or any actual refund tracking information, which is what the bank needs to locate the payment. Can anyone here guide me on how to escalate this issue with Adobe?If there is still no response, is there any legal remedy available? Because

I had updated the premiere pro to latest version of 25.6.2. When I try to import .Morgt files into the library it is showing as file type not accepted.Version : 25.6.2OS version : 26100.6899 - 24H2 - Windows Feature Experience Pack 1000.26100.253.0 Downloaded the file in adobe stock and tried to import it directly from downloads folder to the library but not accepting. Tried the same in the adobe after effects application as well not working. May I know how to clear this issue and also when will this bug be sorted out ?

using Stock clipart, backgrounds, images in the FREE category, can i use the  to create products to sell?

Hey everyone,today I found a weird behavior and hopefully someone has an explanation. Use case: I am working with Adobe Stock Collections, accessing them in Photoshop and dragging them into the program to create quick drafts. After the stock items are decided, I license them and the preview placeholders are automatically replaced with the original resolution image. This worked fine until last week. Today, I dragged an (not yet licenced) Adobe Stock item from the collection into Photoshop and was already wondering why it is so small, since this is unusual from previous behavior. Next I noticed, there are no watermarks (also unusual from previous behavior). The resolution is of course bad, because it's just a placeholder, but much worse than what I am used to. So I went to Adobe Stock website, downloaded the preview file for the same asset and it has watermarks and a better resolution (like what I am used to from working with collections before).Can anyone tell me why ther

Bonjour, En cas d'arrêt d'un abonnement payant Adobe Stock, sauriez-vous m'indiquer si le compte reste accessible gratuitement avec la possibilité de continuer à télécharger l'historique de tout ce qui avait été acheté ou si cet historique est perdu définitivement ?Merci d'avance pour votre aide

Hello Adobe Community,I am a professional designer and recently created my Adobe Stock Contributor account with the intention of submitting Design Templates (Photoshop, Illustrator, and InDesign templates).However, after setting up my account, I noticed that there is no option to upload Design Templates.During my research, I found that Adobe Stock currently accepts design templates by invitation only.I would greatly appreciate it if someone could please clarify the following:What is the official process to receive an invitation for Design Template submissions?Is there any specific portfolio quality, Behance presence, or application method that increases the chances of getting invited?Are there any guidelines or steps new contributors can follow to qualify for the invitation program?Any insights, tips, or experiences from current template contributors would be extremely helpful.Thank you! 🙏

I am so sick of the Soft-Pn images that show up randomly and have nothing to do with my searches. I am so sorry to have to take a screenshot and post it here. I don't have the image ID for it. Please remove these images. Or how can I remove them? 

I'm just inquiring. Does Adobe Stock accept refunds an do they refund returns?