Questions

We have bulk sign document send out for sign with reminder. However, we found no reminder sent out after 2 weeks later (turn on daily send reminder until completed).is it any limitation on reminder period?   

We're a utility company that would like to have available to walk-in customers the ability for them to utilise Adobe Sign on an iPad or Kiosk to fill out and sign forms. e.g. Sign up for a service. Change customer information, etc. Customer Service would like the customer to fill out an Adobe Sign web form on a Kiosk, and then have the customer sign at the same time right there on the Kiosk. Currently, after the customer fills out the Adobe Sign web form, Adobe Sign is sending the customer an email, requiring the customer to finish the signature process on their personal device (after getting the signature link from their personal email, for example).  Is it possible to have the customer fill out and sign the web form on the Kiosk, without requiring the customer needing access to their email?

How do I delete templates that were uploaded and shared with our organization by users who are no longer active? I am the account admin, but cannot figure out where this functionality is.

The original pdf file contains two doc attachments，The attachment in the pdf disappears after signing? Thanks to anyone for any help you can provide!

Hello!I'm trying to create an either/or signing situation, where one of two people can sign off on a document after it has been filled out by another party. I'm having issues on getting the "Signing Group" lined up, IT created a new group with just the two signers in it (and me), I don't have access to that. Any help is appreciated!

Intento comparar documentos firmados y me dice que tienen una configuracion de seguridad que impide la comparación, sigo las instrucciones pero no veo donde se puede cambiar la seguridad

Is it possible to have the document completed after the first two of many signers have signed the document? 

One of our users found me with this issue - all help is appreciated.This is what it looks like:user signs the documentmerges it with another .pdfsends it to someone else for signingthe person can not open it as it became password protectedSo the question is, why is this happening - there is no protection set up - and how can we avoid it?Attached is the `doc properties` after the merge.

Our challenge with Adobe Sign is as follows:The user case is that the Purchaser sends a contract by Adobe sign to the Purchasing Manager who will sign and send the document to the Managing Director and then the document will be send to the supplier to sign. The supplier doesn't have Adobe Sign.  For validation purposes we have tried to sent the contract as test case to some random email addresses (people have no Adobe Sign). It didn't work every time Adobe Sign ask for Adobe sign ....how to solve this?

Our challenge with Adobe Sign is as follows:The user case is that the Purchaser sends a contract by Adobe sign to the Purchasing Manager who will sign and send the document to the Managing Director and then the document will be send to the supplier to sign. The supplier doesn't have Adobe Sign.  For validation purposes we have tried to sent the contract as test case to some random email addresses (people have no Adobe Sign). It didn't work every time Adobe Sign ask for Adobe sign ....how to solve this?

I have recently subscribed to Adobe Pro for my user who resides in Sudan.   He can't seem to sign into his account to install the software.   I also downloaded a copy of the installation file but when it ask to sign in to continue with the installation; it won't take his username/password.  Any one has the same issue?

We are working on an application to route documents for signature and plan to use Adobe Sign for the final signatures.  We have a service account that is being used to control the workflow.  That account is set up in Adobe Sign with the required access to generate an Integration Key.  OAuth is not currently an option with this setup.  The process works with the vendor's Adobe Sign account, but they get a 403: Forbidden error.  It also generates an "Invalid URI:  The hostname could not be parsed."  Is their a permisison we are missing?  

I am following this guide to integrate Adobe Sign with Acumatica https://github.com/Acumatica/Acumatica-eSign Authenticating API URL is https://secure.na3.echosign.comHowever when I do a test connect, I get the following errorUnable to authorize access because the client configuration is invalid: invalid_request I am unable to move further.  Can someone help me with this?  I have set my Redirect URI correctly in Config OAuth and set up the Scopes as described in the document.ThanksMarkie Below is the settings in Acumatica    

I am assisting a unit we support to set up a workflow for one of their processes.  We've created a SharePoint site to store unsigned contracts and request details.  The three staff members have Adobe Sign accounts and are able select files in SharePoint to "Send for Signature." One is a Group Admin in Adobe Sign and all three are in the group.   We want the signed files to be saved to this SharePoint site.  The Flow I set up with the Group Admin initially worked - it uses the "When an agreement workflow is completed successfully" trigger, with the scope "Any agreement in my group."   When the other two users tried sending a file for signature the Flow triggered and the initial steps ran, but it failed at the "Get a PDF of a signed agreement" step, with this error:     "code": "INVALID_AGREEMENT_ID",   "message": "The Agreement ID specified is invalid"     I saw in another forum post that someone discovered a different Adobe Sign actio

I got this response since i dont know the key value of the json anyone for the help??? 

After a fillable PDF form is completed and signed, an email is generated for me and the person filling out the PDF form. This seem to be insecure as an attachment. Can the attachment be removed to force each person to view the attachement through Adobe? Thank you, Dan

Even though I'm using the paid version, it won't let me combine scans. How do I contact tech support???

Just started 30 day Adobe sign trial today and I am receiving the error message many others have seen apparently. I have over 3 hours work time in this document and am trying to salvage the work. Help

How can I prevent the PDF from locking after signatures are added?I need to be able to proofread and edit our inspection forms after the inspector signs the preliminary report. 

click Specify where to sign button, shows Access Denied, how to access service? please advise 

Hi, Is there any way all recipents in the process can know each other, instead of only get notification when it's his/her turn? 

Am I missin something or can you not build an end to end solution using teh API for Sign unless you are an Enterprise customer? And if this is the case has anyone managed to get the sales team to give them a price for this. Stage 1 of the oauth process only works if you post it into a browser window, I have not managed to make it work from a PHP webpage or from NODE.JS.This section of code public/oauth/v2?redirect_uri=example.com/oauthDemo&response_type=code&client_id=MYCLIENTID&scope=user_login:self+agreement_write:account&state=12345678  If I post direct into a browser I get a code - If I try and run in code no joy, it returns the Logon Page (Even when logged on) and the logon page does not work as all the links are relative and need to be on an adobe site. It is SO frustrating - Any help HUGELY appreciated.

I'm using Adobe Sign on a monthly Individual Plan and I can't seem to see any options on how to delete document templates that I've created.  I've read several posts on this forum, and researched the matter on the web but I have found nothing.  I would really appreciate if someone could help me.thanks,gary

How do you specify signatory's first and last names while requesting E-Signatures?When I click tools->requesting E-Signatures->Add recipients to eSign this document, there is a box below with greyed wording-> Add name or email. If I type in first name and last name of the external signatory, it says first, last name is an invalid email address.If I type in an email address of the external signatory, it shows the email address to the signer. The email address is NOT the signer. So that's problem with just typing in an email address.If I type in both first name and last name, and email address, it produces an error. In DocuSign, you got 3 fields: first name, last name, and then email address. Problem solved.  So how do I list the First and Last Name of the external Signatory when requesting request E-Signatures from an external party?

Hi everyone,A user of us is currently experiencing the issue that when he wants to send documents for signature, he gets the following error. I've checked his license and he is working with an active Adobe Acrobat Pro DC license. It started a few days suddenly for him.Do you have any idea what could cause the issue mentioned above?Thank you in advance