Questions

I am in Salesforce creating agreement template and got the error "Acceptor role not currently enabled."Where/how do I enable this in Salesforce for adobe sign?

I have a document I want signed via adobe sign, but have two appendices I want to add for reference. Problem is, one of the files is a zip file and it won't let me upload. The files don't need to be added to the main document, but just be able to be referenced by the signers Is there a work around for this please?

How do I send a different version of the same document to different recipients in bulk?  Bulk Send feature only allows to send the SAME document to multiple recipients.  I have the same form that is prefilleded with each recipient’s information (name, address, etc) that I need each recipient to sign.  Each recipient needs to receive their own version of the document. How can I send 100 documents, each to its recipient, in bulk or do I need to send each recipient their own version of the document 100 times?

My team and I are not able to find out where the error "Required field is missing" comes from. What we have set up is a button to send a static document, but need to also send dynamic documents. When the runtime variable is added to the attachment tab, the above error is thrown.  Does anybody have an idea of what could be the cause? How do we fix this?

Hello,I would like to insert a mandatory "passport field"in a form created with Adobe Sign where the recipient has to insert a photo of his passport.For example, in the same way you use it to insert a stamp.I can't figure out how to insert the field.Thanks

Hi,I recently created a developer account. I am using the API endpoints with Postman. Most of the things are working and I got access token. However, when I try to send an API call to transient documents endpoint or send for signing endpoint, I get the following response. API :  https://api.na3.echosign.com/api/rest/v6/transientDocuments {"code": "PERMISSION_DENIED","message": "The API caller does not have the permission to execute this operation"}  

I have a very basic question about Adobe Sign Small Business.  The pricing page has this information on it: Sign Small BusinessE-signature solution for 1 to 9 users.$20.99 /license /moBilled annually at US$251.88/yr Does that mean that for an annual fee of $251.88 I can have 9 individual users all using Adobe Sign under their own login credentials? Or does it mean that each individual user costs $251.88 per year, up to a maximum of 9 users?

I am very new to Adobe Sign. Currently experimenting with workflows and trying to find the easiest way for adding signature fields. Is there some functionality that I can predesign a signature block (for 2 parties for example) and simply stamp it on each document we send for signature? I would like to avoid adding each field manually every time (signature, name, date, etc.). Thanks!

Hi there,How do I add receipients to receive copy of signed agreement?  The recipient is the account record owner and does NOT need to sign, approve, fill in anything, just need to be notified that the agmt is signed.  I don't see a role that fits - not a delegator, signer, or approver? How do you make sure that each acct owner gets notified of a signed agmt for his accounts? Thanks.

I have a report which is currently scheduled to be sent at a certain time to a certain user.  The user is no longer employed with my company.  When I try to delete the users email from the recepient lists I receive an error that a receipent is required.  I do not want to delete the report.  How do I remove the schedule and keep the report?

I am trying to send a document to be signed through Adobe Acrobat Standard DC on a PC with Windows 7. I was able to send the form to a signee but when I try to send the document to a different signee (after entering in the email address and message and hitting next) I get an error message the says "Could not complete your request: An error occurred while connecting to the service. Please try again later." My only choice is to select OK and then the file is gone and I have to start over. I tried this with several different email addresses with the same result so I resent it to the first person again to test it and it went through fine. I logged out and back in several times and this did not help.

Dear Community, I am getting the following error message when submitting documents using Adobe Sign: Could not send - you are not authorized to send documents for signature.Please contact your account administrator I am an Administrator on the Adobe License Portal and our organization currently has an enterprise license for all our users using Adobe Acrobat Pro DC. Now we have introduced Adobe Sign to the organization and started assigning access to users wanting to use Adobe Sign. All users are receiving the below message when trying to send documents for signatures.Please assist in resolving the above problem, thanks. 

A post on helpx.adobe explains, "Adobe has engaged eMudhra, which is a CA, to issue digital signatures that are recognized under the IT Act. Hence, a document signed using Adobe Sign carries the presumption of validity on this count."  https://helpx.adobe.com/sign/using/legality-india.html If I already have Adobe Sign, do I need to register with eMudhra or change any settings in Adobe Sign to ensure the digitial signatures are issued by eMudhra when necessary? Is there a way to prove to authorities that the digital signatures were issued by eMudhra or that Adobe Sign and eMudhra have engaged in a way that makes the digital signatures valid (for apporpriate contracts)?  Thank you!  

With respect to India, we understand that Adobe has engaged eMudhra to issue certificates so that Adobe Sign qualifies as a secure ‘electronic signature’ under the Information Technology Act, 2000 (and will therefore be presumed to be valid in case of a dispute).  Could you please explain how Adobe Sign integrates with eMudhra to achieve this?  If there is any existing documentation please forward to my email ID : udayan.dasgupta@sanofi.com

I have a PDF form which I only want to allow me to print and not save the filled-in fields. Currently I protect it and it allows me to save the fields with data. Thank you.

I am new to Adobe Sign. I have users I need to add. I have added a few users via the Admin Console, but I seem to recall having to add them in both the Admin Console and through the Adobe Sign site while logged in as an administrator. I have added my user in the Admin Console this time, but when I go to add her on the Adobe Sign side I am not seeing the plus symbol in the upper-right under Account > Users. What am I doing wrong? Is there a checkbox somewhere I should have checked/unchecked?

I've had an agreement shared with me via my [Email address removed by Moderator] email address. I have signed it and shared a link to the signed document; [Link removed by the moderator] I can't access this file, and it is not listed in my adobe dashboard! How can I get an access to this document?   Thank you

The document gets split by adobe sign and shared through email but while storing it in Salesforce it is saved as one pdf containing all documents. So I want to save those split documents as it is in salesforce. Can anyone can help on this?

Sorry if this is too basic; it actually seems like a dumb question.  I'm transitioning from DocuSign.  My documents go from me to a single signer.  In DS, when I was in the middle of preparing a document for signatures, getting ready to send, I had a button I could click to add text to the document -- say, the signer's name typed in somewhere I'd forgotten in the orignal.  I can't make out how to do this with Adobe Sign.  I see the Signer's Name field, but don't understand how that works.  If it populates with the name somehow automatically, how does the name get entered into the system and saved?  I've only seen how to add an email.  Does the signer type his/her name in somehow, and it populates from that?  And, what if I just want to type in some words at this stage, to clarify a point or add information?  is that even possible?  The "add text" button doesn't seem to allow ME to add text, just the signer. THANKS, and thanks

I have a TrustPro account (CSC remote signing provider integrated with Adobe Sign) and I want to be able to perform digital signatures using that service in Adobe Sign. TrustPro told me that I need to ask Adobe to activate this for me, but I can't find a way to open a support case for this. When I try to ask for support via the chat it tells me to contact again during working hours but it happens that I don't working during Adobe working hours and I cannot find any way to simply open a support ticket.

Hi, I need to be able to send documents to be signed from differnt email addresses. I have multiple companies with different domain names and I am looking for a way to switch profiles when I am in Adove sign. I need the docuemtns to come from me@domain1.com or me@domain2.com when sent. Wondering if there is an easy way to go back and forth, without having to login and log out every time I send a document to be signed.  

I have a business license for Acrobat Pro DC and a license for Adobe Sign - Business Transactions. Am I able to use the sign feature though Acrobat Pro DC like I did before I purchased the Sign - Business Transactions license? Or can I only access it online/through the browser?

我是中国用户，今天下载的手机扫描软件出现，"访问被拒绝，你再也无法访问这项服务。如果您认为有误，请联系 Adobe 客户支持。我想问发生了什么，有什么问题吗？

Hi,Can anyone please confirm if Adobe Sign could integrate with SuccessFactors Employee Central Service Center (ECSC)? Regards,Ajinkya

If I live in Colombia, which form is it for me? And how do I fill out the form? If you can help me, I thank you very much.