Questions

Hello,Please i want to have a more information about the affiliate program Adobe Sign. Thanks

Hello - I have a couple of text tags that are not displaying properly. I have a required signature for the signer, then a required field for their full name, then an optional field for their title. I've added these fields to the uploaded document as follows: {{Sig_es_:signer:signature}}  {{N_es_:signer:fullname}}  {{Ttl_es_:signer:title}}
When I preview the document, the fields are rendered with a red border (which I thought would indicate 'required'...). When I send a test document, I see the signature field properly, but there is no field for the full name, and the title field is marked as required.Any help appreciated - thanks

I'm trying to execute Adobe Sign APIs, but it is throwing the following error -{    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"} Please note that I'm using the Trial developer account of Adobe Sign.I'm able to generate Access Token as well for the Authentication purpose but I'm not able to use any of the other APIs.To generate access token I'm using following URL - https://api.echosign.com/oauth/v2/tokenHeaders -code:{code}client_id:{clientid}client_secret:{clientsecret}redirect_uri:https://www.google.co.ingrant_type:authorization_code Can someone help?

I have created a sign-in sheet [Monthly Safety Meeting.pdf] for office personnel. Most people are able to digitally sign these PDFs. One person is unable to sign any of MY PDFs. Yet she is able to sign other PDFs (that I have not created).  Also, she recieved report codes 1002 and 1008. Other personnel have not reported such  problems or report codes. 

Hello, I received notification an agreement was fully signed.  I only received the audit report.  I have tried to locate the Agreement and it is not there.  I cannot find, view, or download.  It clearly has been signed.   

Hi all, I have an email address that is auto saved in Adobe signature that is incorrect, and similar enough to the correct signature (also saved) that documents periodically go to the wrong person.  (Sue.Smith2021@ vs Sue.Smith2020@ for example).  Is there a way to delete the incorrect address so that it doesn't autopopulate?  This has become a bit of an issue. I'd welcome any assistance.  thanks.

I am having issue login to the SharePoint intergration Add-in app. The login is giving me this error when attempting to login "OAuth failed. Please try again".  I have an enterprise license.  Can someone help me pleease? 

Hello,I registered for Adobe Sign with my work admin email (internal) address in order to test the software as an Enterprise Trial account. After successfully deploying Adobe Sign for SharePoint and Adobe Sign for Word & PowerPoint through the SharePoint and Microsoft 365 web portals, I sent a test document to my work communications (public) email address. After signing that test document, I attempted to register my public email as a "User" in the Adobe Sign account. This was unsuccessful and I received the same error message as reported in this post:https://community.adobe.com/t5/adobe-sign/error-quot-you-cannot-add-that-email-address-to-your-account-quot/td-p/11103111I attempted to contact Adobe Support to resolve the issue; however, the account I believed I had created earlier (directly through the Adobe Sign website) was not recognised when attempting to sign in to Adobe.com.* Because there was no other way to contact Adobe support, I was forced to register again on Adobe.com,

I have 2 problems.1. I can't sign in to Adobe Sign App. Says to contact customer support with the error message, "We have encountered an issue due to possible Adobe I'd change. Please contact your IT administrator or Adobe support."2. I cant contact customer support because when I'm asked to sign in to reach customer support I get the same message as problem 1 above, "We have encountered an issue due to possible Adobe I'd change. Please contact your IT administrator or Adobe support."- Without a phone number, I can not even talk to anyone to get this solved because of the same error message.

It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.Thanks!LJF

When i try to sign an AdobeSign only in my mobile i constantly get this error: Error message: Incomplete reply from serveri'm using the adobe sign api, i get the URL link to sign on my mobile and i got this error.

Please assist. I get the below error when requesting signature .You cannot send new aggreements because you dont have sufficients transactions available in your account. thanks 

Hi Team,Can anybody provide details like what kind of Licenses required for integrating Adobe sign with Salesforce Communities as well as Salesforce application(Sales cloud). Any details on this would be appreciated. Regards,Reddy.

I don't know how to cancel my montly adobe subscription.  I've tried logging in using either my personal email or my school email and neighter work.  I don't remember how I had signed up initially and don't know thru which email or login I had used to do this initially.  Therefore I cannot cancel my subscription online thru adobe website.  Is there a number I can c

Today we started getting an error in salesforce. We have for years now, been able to just click the Create Contract button and it would open a page to generate the document. We would review the email address, message etc. But, today the page will not load. I can see it flash, but does not load the page. We have not made any changes as I am the only admin. I've tried multiple browsers. Can someone please help?

Hi,https://api.in1.adobesign.com/api/rest/v6/agreements{"fileInfos": [{"transientDocumentId": "3AAABLblqZhDbQSJNDGzcDYvG-iumiW1XluR3i-lodRAITYgXFGCwsp0KpUD8RA1DnVXLJYe1arcwgPW1wbLZYbxlXxXMyWHbNKev3f4xDHwyFQ6LPPTdh1rA5c7oznrLyv4DmNKEnlnbLJgTFKA3wTJfDvvxGXywmrOQsVQehk16t52zvAmd8iNlf8hOlF35dyp9J68QwWvpB_UF2QJBZW--2OHHrHXhyJaxMeuVaOHbmj8weL0so1YuXHKydn3_8bhcNoCNBlZszGGaCICZu_43cSre_g401XCAwyccOec8MIOXJmDDq9PJcUsNp2Jx92d_qXON6P2rpvkc2FPRRNWe-vZ9b0Yw"}],"name": "MyTestAgreement","participantSetsInfo": [{"memberInfos": [{"email": "ujjual@spericorn.com"}],"order": 1,"role": "SIGNER"}],"signatureType": "ESIGN","state": "AUTHORING","fields": [{"locations": [{"height": 30,"left": 162,"pageNumber": "1","top": 520,"width": 280}],"contentType": "SIGNATURE_BLOCK","name": "sigBlock1","inputType": "SIGNATURE","recipientIndex":1,"required": 1},{"locations": [{"height": 36,"left": 75,"pageNumber": "1","top": 50,"width": 150}],"contentType": "SIGNATURE_BLOCK","name": "sigBlock1","inputType": "SIGNATURE","

Is there a way to automatically redirect a client to google reviews after they sign a document?

Dear Adobe team, I'm unable to find "Type" option while creating "Your Saved Intials" under "My Signature" section. Please guide me how to find the option and type my name. Thank you in Advance...

Hi, I am using a CSV file with 5 columns - email, fullname, address, company and message.  The email addresses and message upload ok, however the other fields do not populate when the agreement goes out to recipients.  The recipient has to complete these fields.  I have ensured that the column headers in the CSV (as below) match the field names in the documents (fullname, company, address), exactly as seen in demos and guidance - I can't work out why they don't populate? _es_signer_email_es_signer_fullname_es_signer_company_es_agreement_message_es_agreement_addressThanks, Andie

Hello, When I launch Adobe Sign from the Word application everything seems to work but as soon as I want to send a document as a signature all I get is a blank page (for several weeks now).Do you know how to solve this problem?Thank you for your time. Sincerely,Pablo COELHO DA SILVA 

Hello, I am struggling since couple fo days to solve simple problem with Adobe Sign Templates. We have to collect the nominee information from our employees in the document and it would be multiple table rows of text Inputs. The total sum of nominee proportion fields should be equals to 100%. Unfortunately there is no way to enable validation on calculated fields. We should stop users to sign and submit the document without  entering the proportion fields sum equal to 100%. Please let me know if anyone have ideas.  

The attached form has a shortened text tag {{$A}}on page 1 that I am receiving the below error message when attempting to process via Adobe Sign workflow.  Cell A88 includes an IF formula to allow the user to toggle back and forth between a workflow version or a print version.  The long text tag also points towards a specific signer number depending on the P.O. form dollar amount. We were able to get this to work on a different form but not on this one.  Please help! I can manually update the Signer for this but would prefer that it is automated.   

I currently generate documents for signing (from MS Word, Excel, etc) using Adobe Sign - I don't have Adobe Pro etc.For some of the detailed documents (the ones from Excel) - when they are opened by a receipient for review and signing, the resolution is too low to be read.If I download a copy of the pdf (from my Adobe Sign dashboard) then it is good quality and can be fully zoomed.Similarly if the receipient signs the documents, then the copy that they can download is also good quality & can be zoomed.I am just wondering if there is a way of getting the pdf at the signing / reviewing stage better quality.Many thanksT

Hello experts, I am wondering in Send in Bulk, when we were recieveing multiple signed PDF files from different signers, is it possible that we can have the returned Signed PDF's file named differently?  for example: [agreement's name]+[signer's name].pdf ? Facing this problem is because it is very not a pleasant to find one specific signed PDF from bunch of PDF shared simular name.  (in the case of using external achieve, you can imagine... ) Looking forward to hear back. Thanks! Hao

I am trying to assign a groupId to an agreement.Below is my JSON, I am using POST /agreements from Adobe Sign REST API Version 6 Methods. My agreement is created but when I GET the agreement by ID no groupId shows up.