Questions

Hi,I would like to have the possibility to add the company stamp when using echo sign. The field is too small and we cannot read signature nor stamp.Have you face this difficulty and how did you cope with it ?Thank you §

Very short:I have a prescription for Adobe sign, and i will send out documents to 100 different clients maybe.Do these clients need to have a prescription, og just the free Adobe Acrobat Reader? Thanks in advanceBRPeter Jensen, DK

Hi There I work in a department that has a lot of documents that require completing & signing and have recently purchased Adobe DC to make the process easier and hopefully avoid getting documents back in different formats [word, photographs & scans] which then takes me a lot of time to reformat and save. So I have converted all of our most common documents to PDF and used perpare form to make the required fields fillable and added signature & date fields where required. Most people seem able to complete the text fields [although some report that they cannot] but a lot of people are unable to sign and I cannot work out why. At first I thought that it was people using mobile phones to complete the forms as that seemed to be the most common device people were using, but I have people with the same issue on laptops. I have just had a screenshot sent [attached as example] where the person can fill their name & date but the signature field is not high

when I finished a test, adobe sign function lost suddenly, didn't know what happen.my current toolsmy previous tools 

This error has been coming up frequently and even customer support was not helpful. I have tried everything I read in previous Adobe Sign forums from clearing my cache, deleting cookies, downloading and updating different browsers. My need is urgent as it pertains to my occupation and the only way it can be met is through talking with a person over the phone-- which is evidently for paying customers only. All I want to do is sign the document. I filled it out completely, but the final 'sign here' that turns blue once all information is provided results in a 'processing screen' and an apology following it. The document was sent to me throught the company, so I do not have access to its pdf form (except for that of an encrypted option that does not allow me to sign through Adobe Acrobat Chrome extension, which I have also tried). Has anyone else run into this issue? The error, among countless other variations I received, is below: Error message: Unhandled Error: 210316145810028

Hi,I am wondering if you can have an "reason for signing" and a date and time stamp for initals like you can for a signature in the BioPharma settings. Any help would be greatly appreciated.

Hi, When i attempt to use the agreement API to trigger a workflow i get the following error. {"code":"PROBLEM_WITH_WORKFLOW_DESCRIPTION","message":"There is a problem in workflow description.Change the workflow description or contact your account admin"}  There is no other information on what the error is in the workflow, nor the description issue.  I've changed the workflow instructions since that is what is listed as the description in the api workflow details, but to no avail.   

I have formatted a contract so that the payment amounts are written as $x,xxx.xx.  I do the document up and send it to the client, but when they sign and return it, the formatting is different.  There is no $ sign and no commas or cents (when there are no cents).  I have attached a 'before signature" and "after signature" picture so you can see the difference.  The $200.00 is the only amount that stays the same as this is a Fixed Amount.  Any advice would be appreciated.

Hi Adobe Community,We would like to transfer admin credentials from one user to another within the same licence and within the same company. We would like to keep all the documents that were sent out before and the log histiry as well. Please can you adivde what is the best option. Thanks in advance for your help. Piotr 

I don't want individuals to sign a document and pass it on. I work for an organistaion that sends out a form to multiple families that they sign individually and send back. For confidentiality, they cannot see each other's details. Can I send out a document to multiple email addresses at once, for each person to fill and sign and submit separately, independent of each other?

I am trying to send agreement with Mega Sign with dynamic company name and address. However, I found that for Werstern Eupope characters (ä, ö,ü, etc.), system can't parse it from CSV correctly. Instead, it will show it as a question mark, while for the rest is ok. How can I resolve the issue? 

There is a requirement to specify copy(CC) recipients (3rd party who just need to receive the email notification when documents signed, but not get involved in the signing process) when creating an agreement. However when creating an agreement through 'Create an agreement from an uploaded document and send for signature' action in Microsoft Power Automate, there is no option to pass the emails of the CC recipients.  How can we pass CC recipeitns to the agreement?    

Trying to request signature, got the following error message We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.

Adobe sign will not allow me to sign in. As soon as I type in the user name and click on password it starts the screen over. 

I have changed my email address successfully on my account and verified it. It has been working months now. However, when I use Adobe Sign, the document is sent out from my old email address, not the new one. Adobe is using my new address for ALL OTHER correspondence. But the Adobe Sign feature is not updating. How do I fix this?

What is the annual subscription cost of Sign Business & Enterprise?

I have a contract form that i can fill and sign every time i send a contract to a new costumer,last time I filled the form and sent to a costumer seems like I digitall signed,now I can't fill the form because is signed.how can i remove the signiture from the document in order to work on it again? 

I am working on creating a webform (employee change form) that our admins can complete and send for signature. I would like to make one form that all departments can use. For instance, I would like the employee to able able to choose the department (drop-down menu) and the options for pay grade and position change based on the department chosen. Is this possible?  For example:Employee options the form and chooses the "department". From the drop-down list, they see the options (Police, Sanitation, Parks). They choose Police. The choice they made would give them a new dropdown with only titles relevant to that department in the  "title" section. Once the department title selection is made, it would auto-fill the grade/pay.  *Note* Each position in our city has a grade that has an hourly rate attached to it. 

My adobe id says "too many activities" when I am trying to connect with aldiko. ...   

If my customer enters a comma in the multiline text field I use for his address, then the content of this field is not displayed in the signed PDF.This is a major issue.

I recently installed version2 of the Adobe Sign for ServiceNow app,and I cannot get the document fields from a Library Template. I only get 1 Signature Field no matter the template. I also cannot use the Local Template feature as it comes back with an error when try to post the template to Adobe Sign.

Is there a way to have multiple recipients for in-person signing on an iOS device?  Helpful when you have a couple signing documents.  Also, I would like to technically add a third; me.  All three of us will be in the meeting and there is no need to wait until we get back to our emails in order to sign the document.  Thanks.

Our Adobe Sign account configuration has by default authentication company users using Adobe Sign before they sign a document. Company users who are not licenseed still have rights to sign documents without Adobe Sign authentication (using email auth). How to disable company users without licenses to sign documents?

I created a new agremenet in Adobe Sign and sent it for signature. The email that was automatically sent to the signers has a blue ubtton that says "Review and Sign" but it's not a live link, nothing happens when you try to click the link. Any ideas? I have searched for an answer everywhere and also can't contact Adobe support.  Help! Thank you!

Hi,Recently a contract was returned as normal, but the signer had not printed their name as requested in the name field and had just written initials in lower case.  We require the full name with their signature so I'd like to know if there is a way to send the contract back to them to complete properly or not.  It is currently set for me to sign to finish the process but I have not done so yet.  Any advice would be appreciated.Thank you.