Questions

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Error while integration with AdobeSign CUSTOMER applications can only be used by someone in the same accountI had used the same email id for both AdobeSign and HR product 

Hello, I have an "Adobe Acrobat Pro DC with advanced e-sign" subscription, and I was wondering if I can send the signed documents to my Google Drive (GDrive) instead of downloading locally and then uploading to the GDrive. It would save me so many clicks!!Thanks MP

Hello, I have an enterprise account and I am trying to figure out how to download my signed documents in bulk. Is there  a way to do this and not have to download them individually? Thank you, Corey

The agreement that has been sent by e-mail by AdobeSign for signature measures does mention in the STANDARD text the name of our FORMER financial person. This person is always the last person that has to sign. HOW DO I CHANGE THIS NAME IN THE STANDARD TEXT BY THE NAME OF OUR PRESENT FINANCIAL PERSON 

I send out tenancy agreements to landlord and tenants for signature which have been created in Adobe PDF.  When the first person gets the document for signature, they also seem to have the ability to edit fields on the document, which I find strange, as it messes up the agreement if they change the names.  How can I prevent this from happening?  Protect before sending?  Please advise.

I am trying to calculate a total based on which check boxes are checked. Anyone know formula?

I have a recipient being asked to sign into their Adobe account in order to sign a document. I have never encountered this before, all of my other recipients follow the link and go directly to the document for esign. Does anyone know why this is happening? The recipient does not have an adobe account. 

We have a sister company and for some reason my email is being sent there and when the customer gets an email it also says that email address and we don't want that.  I am not sure how this happened.  How can I change it.  One email does say its from the correct company.

Can I please request to have participation stamp functionality with digital signature. Currently, its not working along with Digital signature and there is no message appear that you can't use participation stamp with digital signature. It would be nice to have participation stamp included with digital signature as well. thank you.

I have been informed that digital signature is much more secure compared to e-signature, so digital signature sounds like a better option over e-signature.I don’t understand the need of a self-signed document which is valid on my laptop but when I want to send it to someone, the signature is no more valid! The message appears on top blue ribbon that one of the signatures has a problem. After talking to Adobe customer service, it has been advised that the receiver has to validate my signature on their side. What´s the point of having a document self-signed with a digital signature and receiver has to validate my signature! This issue is also applicable when requesting multiple signatures.  I would really appreciate a logical response to this as this seems to be an important functionality.Please fix this as soon as possible or at least tell us the purpose of digital signature!  

I am unable to send documents for eSignatures via Adobe Sign when I use the Adobe Acrobat DC application that has been installed on my PC. I am opening the document that I wish to send for signing using the ‘Adobe Acrobat DC’ application and then clicking on the ‘Adobe Sign’ icon from the task pane on the right hand side of the screen. I enter the recipient’s email id in the ‘To’ field and then click the ‘Continue’ button. I get a screen saying 'Uploading' but it gets stuck at 70% and doesn't move forward.  This has been happening to my colleagues as well so I was hoping for any solutions to remediate this issue.

A few employees with Adobe Sign licenses left the organization and their user accounts in Active Directory have been deactivated (not deleted). As IT admin, what would be the best practice to retrieve and archive all agreements processed (initiated, signed, or approved) by these employees? Thank you!

Hi I am currently on a Free trial version and would like to test the Digital Signature (not the e-signature!!) feature of Adobe Sign.However the Digital signature field is not listed under signature fields. Does it only show up under a paid plan? Which plan? 

Hi, I'm having an issue with Adobe Sign. We're trying to enable documents with multiple signatories to be signed in any order, rather than in email address order. All user guides list a 'Complete in Any Order' switch that can be used at the web form set up stage. However, this option is not available on our Adobe Sign. I was just wondering if there was a reason for this?

Is it possible to send a document requiring two peoples signature at once but the parties not see each other's email?

Hey there, I work for COMPANY A that is owned by COMPANY B - we have a group license assigned to COMPANY B. Company A uses one license for Adobe acrobat Pro DC to send out legal agreements on behalf of a client but the agreements are showing up as coming frrom COMPANY B who noone has heard of. I want to be able to change the automatically generated sender name in Adobe Sign so that it doesn't show as COMPANY B but as COMPANY A on behalf of CLIENT. Can this be done without all Adobe programs being affected? We would want this change to be specific to COMPANY A's license, because no one at COMPANY B knows what COMPANY A is.  I also want to know if there is a feature that would allow our client to sign multiple pending legal agreements with one click, instead of e-signing them one by one. Is this possible? Thank you in advance for your help

Need a straight forward answer on this.  I have spoken to several companies and they all say "of course we can do that", then after two weeks of beating my head against a wall i get told "it's not available yet".  So here goes: Will Adobe Sign support the following scenarios: Upload of a completed PDF package to obtain signatures on various pages of the PDF; initials on some other pages, and "fill-in" of two pieces of information on one page.  The fill-in has to be completed by the signer(s). What I envisioned was this:  clicking a button in our app to upload the PDF to Adobe Sign,  This may require an automated login, etc.  Once the PDF is in Adobe Sign the user can select a template to apply to the PDF which ONLY consists of signature blocks and the two fields that need signer input.  From there they can send the PDF for signature. Sounds simple right?  Just my thinking. The other option would be to click a button in ou

We would like everyone in our office to receive email notifications when one of our clients signs a document.  Is there a way to have this signed document notification sent to MULTIPLE email addresses?

I have created a word document (contract) that I then converted into a form using Adobe Acrobat Pro DC. Now I want to turn this into a template that I can use to send out for signing. When trying to create the template using the online version (I don't know how to do this in Acrobat) I get given the option of assigning to either signer or participant 1, 2 etc. As my contracts will someone times need to be signed by 2 people which do I set the fields to in order for it to automatically do it when I create an agreement for sending? Do I set it to the signer and then choose names when I have the email addresses or does it go to participant 1 for their part and participant 2 for theirs? I'm trying to make the process as fast as possible.

We have had repeated failures getting documents to route to signers whenever there are any non-signature fields defined in the docs.  Posts on this topic are outdated, and the recommended solutions are not available in the current version fo Acrobat.  The online chat reps were very inattentive and unhelpful (long pauses between replies...are they playing TikTok videos or something?)  How can we solve this?

I must admit - despite having integrated to other oauth solutions that i can't find out how to get started with Adobe Sign API.The terminologies confuses me: I've created both an Applicaton ID / Client Secret token ... (API Application) AND an "Personal Preferences - > Access Token"But how do I get a access_token WITHOUT a popup window?I want to automate post of request of signing documents and don't want a user to accept each time. I looked at :https://secure.adobesign.com/public/oauth? redirect_uri=https://myserver.com& response_type=code& client_id=CBAThIsIsNoTaReAlmPBvPF& scope=user_login:self+agreement_send:account Which - in a browser - gave me a popup ... I've already "granted access on the API application ID ... Is there no way to provide the Application ID + secret ... and get an access token directly? POST http://api.adobesign.com/oauth/token? code=CBNCKBAThIsIsNoTaReAlcs_sL4K32wCzs4N& client_id=CBA

When trying to create an agreement in salesforce i hit an error saying this -- "Invalid user ID or email provided in x-api-user header". Can i not send to any receipient outside salesforce users?  Can anyone help me this?Recipients

Hi, I am attempting to set up a .csv file to autofill certain aspects of a document for me upon sending to certain users. Is it required that the column name on the .csv file starts with "_es_signer"? How is the .csv file read by Adobe Sign and what determines the pretext to the field name? Example:I have a column "salary" in my .csv and in order to have it fill on send based on that column, I would need to name that field "salary". Would the column name "salary" in the .csv need to be "_es_signer_salary"? Thank you.

I have a document created as a fill-in that includes a required signature. This needs to be sent to several people to fill out for themselves, individually. The only way I can figure out how to do this is to send to each person individually through Adobe. If more than one person's name is put in the "TO" line, it goes to one person first, then the other (more like a contract that needs separate signatures). Has anyone found a way to get this done?