Questions

Buenas tardes. En los últimos días las notificaciones de reportes enviados/firmados comenzaron a ser filtrados como spam. Desde nuestro área de seguridad informática nos comentan: "este dominio presenta inconvenientes con la configuración de sus registros SPF, DMARC y DKIM. Debido a esto, nuestro sistema Antispam, al verificar la autenticidad de los correos provenientes de dicho dominio, encuentra errores, Por este motivo, y como medida de seguridad, dichos mails están siendo derivados automáticamente a cuarentena". Adjunto captura de pantalla   

Is there a way to set up a webform on a retail store ipad for in person signature with out the email verification? The email verification is getting lost and we just need a drawn signature on the webform. Is this possible? I feel like this used to be.

I have forgotten my password on the digital signature option in the "fill and sign" section of Acrobat. does anyone know how to recover and/or change it?

I got an email from my company, but unlike all the other e-signature documents, this time there is no option to sign it. I am very confused. Please help me. psa of how I got the document for e-signature  

Spent a lot of time creating a template. Need a second one that requires only minor changes.  Don't want to recreate the who thing.  Is there a way to copy or save as?

Hi everyone,I'm having a problem requesting e-signatures via Acrobat.When I get to the very last stage of review then send I get a file upload failure message.Here's a screenshot of the error message:I'm on MAC OS ver 12.7.2I'm on latest version of AcrobatTried uninstall and reinstallTried creating the document againI've 'tried again later' for 2 daysIs this a central problem with Adobe or something I can fix?Any suggestions?Many thanks

Now my workflow is 3-4 times slower with the new interface of Acrobat Sign.The fact that I need to add one by one multiple recipients’ addresses is absolutely the worst idea ever...But all good things must come to an end, right?Thank you , Adobe! 

Our organization is currently utilizing Adobe Acrobat Sign, and our existing account is registered under the email address sander.eek@hcs-company.com. We would like to update this account to the new email address: sander.eek@eden-akers.com. Approximately 1.5 years ago, Adobe advised against changing the primary email address on an Acrobat Sign account due to the risk of losing access to previously signed documents (which actually happend, even when working with Adobe Support). Does anyone know if changing the account email is now supported without impacting access to historical signed documents? Thank you for your assistance. Kind regards,Sander Eek.

The Drag and Drop Files feature has never worked for me using the "new experience" no matter the browser type. Is there a solution to fixing that before taking away the ability to revert back to the classic version?  Additionally, it would be helpful features to allow edits to the "recipent" fields after previewing fields. Is that in the works for improvements?

I have Adobe Acrobat Pro as part of the Enterprise Version, and I am an admin console user. Adobe Acrobat Pro includes a request signature function. Within its signature settings, there is an option for signature preferences. However, I cannot find a setting called "Global Setting" that would allow me to disable attaching the signed agreements and email to all recipients after the signature process. Is there any way for me, as the admin console user, to enable the "Global Setting"?

Hi, I can not figure out how or where to edit a participants email in an existing web form (eg I want to change an approving managers email address in a 3-person signature leave request form). I can see how to edit the form, but not the partipant email without setting up a new form.Please help!

The support tab is missing in my account of the admin console, it was there when the Admin console was not implemented. I could go to help and create case.

I have a complex form that's been completed by multiple parties in a team and now needs to be sent for approval by others via an Adobe Sign workflow.  Trouble is, Adobe Sign re-examines all the fields and takes the Signer through every fillable field before they get to the Signature page.  Adobe Sign is also flagging format issues with some fields - dates, for example, because it's expecting all dates in US format MMM dd, YY when our fields are set to the Australian standard of dd-MMM-yy.  There's also a mismatch between the way Acrobat formats for fields containing percentages works compared to Adobe Sign.  All of which could be overcome if I could find a way to get existing fields ignored. Is there some way to tell Adobe Sign to ignore existing document fields?  That would save a whole lot of heartache.

I will include pictures. After I digitally sign the document, I click the X in the upper right corner and I get prompted to save Yes No Cancel choices. If I select Yes all is good, but if I select No the document closes. When I open the document again the digital signature is there but the fields changed to read only with javascript in the sign area of the digital signature are not read only. Before Digital Sgnature is appliedThis is where the Javascript is located in the sign area of the signature field. This is after the Digital Sgnature is applied. This is what I get when I close the document.If I select set read only and select the fields I do not get the prompt when I close the file. If I select No the signature is saved, but the fields are not read only. When I open the file there ar no problems with the digital signature and the fields that are now read only

"Send Settings" is missing from my Admin panel. Per support article, this should be the place where I can enable Document Expiration settings. Please help. Thank you

I don't want people to have to fill out the same information multiple times although legally it is required to be in certain places multiple times (usually the beginning and end of a document).I would like to use a cloned field to do this so they fill it out once and yet it appears in all the places it should after filling it out once. Currently, this process sucks - clone, click, drag and drag and drag and drag.  You'd think the developers were fans of Ru Paul with these amounts of field drag.  Welp, I am not a fan of drag.  I want a field within the field (if you know what I mean) --- one that says "Move to page ___" and then when I change that field within the field object (to be a bit more clear) - the object then goes poof off and a way to that page - to which I can easily scroll or navigate to on my own to then click and unfortunately drag to the right position on that page, much lighter lift! Upvote if you hate this too. 

I need to do a set up that will make an user a default approver (not signer) before the actual signatory.  User 1 (signatory)User 2 (approver) User 2 (approver) should always approve any and every document before the User 1 (signatory) as a default. This shoudl follow all workflows involving the User 1 (signatory). How can we set this up?

I posted a response to somebody else's similar issues, but I would like to list the issues that are making it VERY time consuming for me to even use this Adove Sign software. I have Acrobat DC Pro with Adobe Sign, and it's up to date. Running it on updated version of Windows, have my Adobe account signed in as I should, etc. Here are my issues:1. When preparing a document for e-signatures, there is no way to "undo" anything. For example, if I delete a field and then I want to quickly undo that so it comes back, it won't do it. In my case, it happens a lot whereby Adobe automatically creates the yellow e-sign fields for fields that already existed and were filled by me in the original PDF before I went to set it up for e-signing. I should not have to flatten a fillable form and save it as a new version prior to doing an e-signature requests just so it'll stop doing this.2. If a form field was pre-filled as in the example above, it would be nice if I could right click on it, and tell it

I am honestly worried about Adobe's substance abuse. They keep assuring me that they don't have a problem and they can quit whenever they want to. But then they keep releasing embarassing products and taking away features that people like only to replace them with some of the worst ideas I've ever heard of. This is addictive and destructive behavior and I think we should organize an intervention. Despite knowing EXACTLY how many users clicked back to the "Classic Experience" from the default "New Experience", they are still going ahead with this anti-user UI where all clicks are multiplied and your normal workflow will be twice as long as it was. Did an Adobe executive watch mad men and thought drinking at work is a good idea? I really have no explanation for the state of Adobe's software offerings other than straight up, drunken stupidity.  I guess I shouldn't be surprised these decisions are coming from the makers of Acrobat! I mean, they screwed that up ROYALLY, even

Adobe sign 내 디지털 ID 서명을 하기 위해 인증서를 발급하여 공용 드라이브에 저장하였습니다.   고용 드라이브에 저장된 디지털 ID인증서를 통해 각 담당자들이 디지털 서명을 완료한 이후에 서명이 완료된 문서를 열면 [서명이 유효한지 알 수 없다]는 다음과 같은 안내 메세지가 나옵니다. 제가 서명한 디지털 서명은 [서명이 유효함]이 확인이 되는데 제가 아닌 다른 두분이 서명한 디지털 서명은 [서명이 유효하지 않음] 이라는 메세지가 뜹니다.  어떻게 조치를 할 수 잇는건가요??또한, 디지털 ID의 인증서의 유효기한은 5년으로 설정되는것으로 알고 있는데 만료되고 나면, 이전에 서명한 문서들은 유효성이 어떻게 되는건가요?? 추가적으로 인증서를 저장해두었던, 저장 경로나 인증서 파일의 저장 이름을 변동하는 경우에도인증서의 유효성이 사라지는 것인가요??? 확인 부탁드립니다. 

Someone on our team account keeps getting the following email. I am the admin on the account, however, I did not provide this. I can only assign licenses for Creative Suite and Adobe Acrobat. This person has Adobe Acrobat DC Pro already. The email address it's coming from is adobesign@adobesign.com. Can someone tell me if this email is legit, or do we need to to mark it as phishing email? I've contacted our account manager, and to no suprised, I haven't heard back. 

I am trying to trial AdobeSign and went through preliminary configuration and setup the AdobeSign button. I am trying to figure out how to configure AdobeSign to send an SMS text instead of an email. Could someone please point me in the direction of those instructions? I am somehow unable to find these either on the support site or via google. Thank you.

Do senders need individual accounts to send a document for Esignature even if they are part of the organization that has an enterprise account with Adobe?

Hello there, I am having trouble sending an agreement to my recipient. Whenever I tried to send my agreement, I would get an email from Adobe Sign stating, "We had a problem processing your document,"can you let me know if I am doing something wrong or/and need to fix something on my end.

Hello, I have an enterprise user that's getting the status message of "bounced and could not be delivered" when sending our documents from Adobe Sign. Hoping to get assistance with tracing the failure from the Adobe side. Our IT department has checked our mail server and there is no inbound email attempt from Adobe Sign to deliver the message to the target user. This implies that the email transmission was terminated well before any delivery attempt. Also note that no changes have been made to the email configuration on our end. AdobeSign's domains are on our allow list. The recipient(s) email address is correct and the target mailbox is active. Please advise. Thank you.