Questions

Hello tout le monde,  Savez-vous comment sauvegarder un modèle définitivement de signature éléctronique ?  Merci d'avance, 

Is there a way to disable the feature where a CC'd person does not receive an e-mail and unsigned copy before the document is fully signed? And only have them receive a signed copy whenc complete? It's very confusing for the person to receive an email with an unsigned attachment then receive another one when it's signed.

Hello, Our organization has some Acrobat Pro DC licenses that are assigned to our users. However, some users are unable to use the electronic signature tools provided by Acrobat Sign, especially requesting electronic signatures.I already searched the forum and found some information. This is probably happening because our environment profile has changed, so users who previously used the tool in the old profile, now that they have been migrated to the new one, are no longer able to use it as they are still linked to that profile.We tried adding and removing the user, removing and adding the license and it didn't work. The error messages that appear to users are:"Request e-signature services aren't available for the profile you selected when signing in" on webor"Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."I tried to contact support in the admin console, but the chat doesn't work and I don't hav

Hello, I am having trouble downloading a report of documents being signed. Here are the steps to follow: Reports --- New Export --- Select Date Range --- Last 12 Months --- Select Columns --- Export Columns --- Columns in which we select: (Contract Name, Contract Status, Number of Recipients Remaining, Sender Name, Recipient Name, Recipient Email, Recipient Status, Recipient Signer, Recipient Start Date, Recipient End Date) --- Save --- Save Export Date --- File Name --- Save --- In the image 5 highlighted below, this is the moment when Adobe Sign should consolidate the report to download all the information, but it does not finish loading the data. It has been in this same process since Thursday (08/24/2024) at 8:00 AM. There was a single instance where we were able to download the report throughout the day, but no data was found and the report gave an error. The last day we were able to download the report was two days ago, 10/23/2024

 Can any one sugggest me 

Hi,What do I need to do in order to configure our account to be able to authenticate server to server. I need to upload an unsigned document from a server with no interaction from a user.  I do have an account and an API application in https://secure.na4.adobesign.com/.  From what I understand I also have to configure a project in https://developer.adobe.com/console , but I have no access to Adobe Acrobat Sign in the console. Any guidence would be greatly appreciated.

I have inherited a Salesforce and Adobe Echosign implementation. We are trying to use the host signature option as we would like the client to sign using one of our salesmen's iPads having first created the Agreement as normal within Salesforce. The logged in user can create an agreement, but when they try to Send the the agreement for signature (i.e. generate the document on screen to sign it)  we get the following message"You are currently logged in as Logged in User Name. In order to view your document, please logout of this account."If we log in as a different user, navigate to the Account and Agreement a different user can then Send the document ok. So, this seems like it's a permission issue but we can't find an EchoSign configuration option to restrict it in this way. It's as though there is a rule which say the Account owner, cannot host a signature, but an alternative user can?

the message appears: "Your account has been disabled. Please contact your support staff." how can I activate again? Thank you.

We would like to use Adobe Sign to collect missing information on a mostly pre-filled log (see attached example), but it is important to be able to tell who filled in the fields that were initially missing/blank after the form has been completed/signed. When you open up the signed/completed document in Adobe, it is not clear which fields were pre-filled in the form and which were filled in by the person who signed it. The audit report from Adobe Sign only includes details about when the document was emailed to someone and then when it was signed/completed, but we need an easy way to be able to tell what was prefilled and what was completed once it was sent for review/signature. Does anyone know if this is possible at all? Note: We are not just able to assume which fields were filled in using Adobe Sign based on the differences in the text font/sizes - this is for clinical research so we must have an official, Part 11-compliant way to show where the source for this information

Hello, when I route this particular form I consistently get errors with my fields that have mathmatical functions in them.  I have to go through each field before I can send the form on for signature.  Is this the way it is supposed to be?  Is there a way around it?  Thank you! 

Hello,  I have recently been trying to download and install the Adobe Sign for SharePoint, however when following the installation steps on the Adobe website, the link it gives me for Adobe Sign comes up with a 404 error. The application also does not appear to show in the SharePoint Appstore either.  Is this feature still available in the UK? If so how do I enable it for the company SharePoint? Note: We do have multiple Acrobat Pro licences.   

For whatever reason, I have attempted signing a document multiple times over the past week and I keep getting reminders to sign it. I have tried downloading the PDF after signing to print the document, but then it doesn't show my signature. My husband was sent the same document and has already signed it and it shows his signature but not mine. The document always shows that all required fields have been completed after I hit the " FINISH" button. So I don't know what the problem could be.

E-sign is not available do we know when it will be available again. I use this frequently 

I'm in the IT department at my org. A user sends docs via Adobe Acrobat Sign to a frequent external volunteer who does not have an account, and they have to create their signature new each time.  Testing this out myself using external Gmail accounts, one gmail account allows me to save my signature and apply it the next time I open an agreement, and one account does not have the checkbox to save (see screenshot). Both are opened via Gmail app on Android. To my knowledge neither of these accounts has an Adobe account associated with it.  Does anyone know how to ensure a frequent recipient can save their signature and initials for easier use? It would be best if they did not have to create an Adobe account to do this.  Thank you!

Hi there,    I've been trying to add details to a contract and it normally has three tabs to add dates and names etc. However, it is only allowing me to fill in two. I have been unable to find a way to delete the document I have been working on aswell and it is sitting in the waiting for you section on Adobe. Please could you help me with this.    Many thanks,    Stefanie 

We have an form that includes having people enter a date for the beginning of a two week time period and then autofills the rest of the two weeks.  No problem.  Some people enter only the Month and day and it formats nicely in the form. When we use that filled out form to get the signatures in Sign, we get an error messge. The date reverts back to what they typed in (mm/dd) for the default value instead of the formatted date (mm/dd/yy) which shows up on the form. (See attached) Am I doing something wrong? Can I get Sign to use only the formatted value rather than the default value the person enters? Or do I have to change it every time?  Thanks.

I've followed the documents to creating and sending an agreement. I can upload a Transient document, create an agreement with this, set as DRAFT. I then add fields using the PUT.  I've worked out that the SIGNATURE field requires an assignee id otherwise it doesn't work.I can only get this if I create the agreement as AUTHORING, then download the agreement data. OK, I do this and now I can add the signature block. But changing state to IN_PROCESS now results in error DOCUMENT_NOT_AVAILABLE. Do I really have to make a total of five or six API calls to create one agreement???? DocuSign is a single API call by comparison.

HiI have been sending documents for signature and they have been coming back fine.  Signed with date stamp and time.  However, on the odd ocassion, they come back with the signature only.  The Audit Report clearly shows the date stamp and time.Please help.  Need this information for the Complicance Team. Please see example below. Thank you   

ICU Locale Format is not usable in salesforce as Adobe Sign apex classes are below 45 API version.The current version of classes, triggers and Visualforce pages as of Adobe Sign version 25.2.1 is still at API version 42. Untill these elements are updated to version 45 or above we cannot enable the ICU Locale Format in Salesforce. Please update.

When I send out a pdf with Adobe Sign to myself and the client, it says a copy has been sent to me at an email address that is a former employment email and no longer exists. When I go to my inbox to sign the pdf, the Adobe Sign email also says this document is from myself and shows the wrong email address. When I go to Adobe Sign, the account holder and adobe CC is using the correct email but the Adobe Sign system is somehow tied to my former work email. How do i fix this?? 

Hello,I am getting an error while trying to generate an agreement in Salesforce with only one specific user. The error is the following : null : 403 : {"code":"PERMISSION_DENIED","message":"You can only request signatures using workflows."} I thought it is related to permissions or related to user profile, but I am able to generate the same agreement for another user with same profile and permission sets.Could you please help me find a solution ?Thanks

I began by creating a form in Microsoft Word, which I then used the "Prep Form" tool in Acrobat Pro to make into a fillable form. I brought that form into Acrobat online to create an e-sign template where I could assign fields to "prefill" and "signer." All looked well in the template but as soon as I use the template to test sending it to be filled out and signed, the assigned fields are fillable by anyone in the prefill stage, even though I had assigned them to the "signer."  I am sure there's some small setting or step I'm missing, but having spent literal hours on it now...I'm calling out for help!  Thanks in advance! Kelly

Hi,I need to edit some wording on an existing web form. But it seems I cannot change background text, so I need to recreate the form and upload as a "new" agreement. But doing that I will loose the existing URL. Is there any way to replace a form and retain the existing URL? Grateful if someone has a work around. Thanks.

Good morning, Is there a way to delete email addresses in the autofill/suggestion list in request e-signauture? There is no "x" behind the email address nor can I find a place to clear the recent list.  Thank you.   

I'm frustrated to tears. My company is switching over to Adobe. I've gone thru and added all of our forms, made them into templates, populated all the right fields to where they need to go, made sure every fiels has the ssme person that needs to fill oit thr right fields. I've luckily sent tests to myself of the forms that need to be filled out (such as an application) before sending to employees. Any time I try sending it, the form only sends for signatures. All the fields I've painstakingly populated are gone. Why isn't the template fillable when I send it?! I've scoured the Adobe help section and can't figure it out. PLEASE HELP ME!!!!