Questions

I edited my web form after testing it.  Now my download form field data csv file has extra fields and poor data. I tried deleting the "test" agreements, but the data remains in the download along with old form fields from the pre-edit web form.  Is there a way to clean this up?  I only have the web version for adobe acrobat sign under adobe acrobat professional.  So all the help referencing a manage tab does not apply. I do not ever see any tabs. Second question, at one point in the process I could preview test the web form with out the data being collected.  However, I can't get back to that ability. Any advice is appreciated. Thank you,Leslie

Hi all!,   I was wondering if there's a way to add the recipient's email address to an Interim Agreement Report. I have a release form document that I send to new employees for them to sign before releasing a laptop to them. On the Interim Agreement Report, I would love if it showed the new employee's email address as the recipient of the document that I'm requesting to be signed.  It shows when created, by:, status: and the Transaction ID: but it would be nice to have the recipients email address.  Thank you in Advance

What is going on with your system? This pops up when we go to route a contract for signature, however, it removes the ability to CC and does something else really bad to the PDFThis is the original way until recently.  However, if you sign out and back in you get the view below. So it can't be a system update. However, it returns to the above after you send and you have to sign out and back in each time you go to route. When you continue with the first image process, this is what it does to fields in the contract. It moves and or deletes fields and changes the font. Once you get it back to how it's supposed to look, this is what the form looks like. This is bad and no clue how to stop this from happening by default now.  People thought it was an update until I showed them how to get back to the view that doesn't mess up the document. Can someone explain this? 

I want to add a page to my already existing active webform. Therefore I have found a link with a tutorial.https://helpx.adobe.com/in/sign/adv-user/web-form/edit.htmlHowever, when I click on edit I always come directly to the 2nd page called "prepare" where I can adjust the fields that have to be filled in by the users of the webform. However, it does not take me to the "Add" page where I can add document pages. Does anyone know how to get to the first page? That would be really helpful

So I placed this in the Adobe Discussion and found out AAS has its own thread so here goes. What is going on with your system? This pops up when we go to route a contract for signature, however, it removes the ability to CC and does something else really bad to the PDF  This is the original way until recently.  However, if you sign out and back in you get the view below. So it can't be a system update. However, it returns to the above after you send and you have to sign out and back in each time you go to route.   When you continue with the first image process, this is what it does to fields in the contract. It moves and or deletes fields and changes the font.   Once you get it back to how it's supposed to look, this is what the form looks like.   This is bad and no clue how to stop this from happening by default now.  People thought it was an update until I showed them how to get back to the view that doesn't mess u

how do increase transaction limit for adobe sign when I reached my limit on Acrobat Pro DC?

Hi All, We have been unsuccessful in connecting a Salesforce sandbox (SSO enabled) with a Adobe Sandbox (SSO enabled). It's not giving any error but once we enter the email address of an admin account in the Salesforce (adobe console tab), it simply redirects to adobe home page but not taking back to salesforce connection page where it would show connnection is successful. Any guidance is greatly appreciated. Thank you!

Hello, I want to password-protect a file before sending for e-sign."Request e-signatures" function then greys out the moment I use either the "Protect with Password" or "Encrypt with Password".So does it mean once I add some form of password to the pdf, requesting e-signatures becomes impossible? Also, if I use "Encrypt with Password" function, does this mean recipients of the pdf would still need to input a password to open the file, if I check "Require a password to open the document"? Somehow, I managed to send my password-encypted file earlier for e-sign. The signed file also came back encrypted: how I know is because when I tried to print, I got the error "this PostScript file was created from an encrypted PDF file". Does this mean that only the designated recipients of the file (i.e., the e-signatories) can open, view and sign my file? Thank you.

Is there a way to edit the default address for form submission, prior to sending the form out to someone? I am the creator of the form, therefore it is defaulting to my email address.  However, I created this form for my team to send out to clients and I dont want submissions returning to myself.  

I last did this in October, not sure why I am unable to do this now, but here we go: I have a 20-page form that I painstakingly made into a template.  I used to combine it with a customized letter and send one document to be completed and signed.  This no longer works. I have tried beginning with the letter and adding the template, and I have tried beginning with the template and adding the letter (both require a signature), but neither works.  I am now sending two documents for  signature.  Please explain how to do this or why I am no longer able to.... 

After uploading file through REST API documentation transientId works ok, I'm able to use it to create agreement. But when uplaoding file through my request implementation transientId I receive makes agreement creation cancelled.Somehow it looks like file is not created in second case, but transientId is issued without problem.Why are my agreements cancelled when getting transientId through python requests.POST, and it is ok when receiving it through REST API documentation examples?EDIT:Have fixed it with boundary changes (added File-Name Content-Type in multipart + appliccation/pdf Content-Type inside multipart boundary for file just before file content). Hope it helps someone else.

Our company has Adobe Acrobat DC for Teams. When we use the built-in Adobe Sign functionality, there is an option to "Add Files". When you do this and send multiple documents out for signature (to the same signer), when the signed copies are returned, the files are combined into one PDF and the "extract" function is disabled because of the digital signature protection. The only way we have found to separate them is to print and then scan and save each document individually. Is there a way to keep the documents separate when they are returned with signatures?Thanks in advance for any help.Josh H.

Hello, I apologize, this is my third post about my issue.  My first one may not have gotten enough rotation and it was suggested when I made a second post that I post under Adobe Sign Forum, instead.  I don't mean to sound discourteous, but this is a time sensitive problem for me. I currently have a fillable form contract that I was able to create with this software with help from all of you as well.  I thought I had it perfected but I was mistaken.  I am now encountering issues where the boxes checked are not showing up as checked when I use the request e signatures function or worse.  Say it's a required check box part of a set where you can only choose 1, when you send it for esignature the checked box is blacked out and one of the remaining boxes that were unchecked are now listed as a required field to be checked along with the signature when sent to the client.  Furthermore, the original checked box does not appear as checked on the documen

We have been using Adobe Sign for years now and has been fairly trouble free. We then received a report that the date/time stamp was not showing up for a user. We had the orginator of the document email us the document and we signed in the same field and the Signature was applied successfully with the date/time stamp. We checked a few other users and their signatures with date/time stamp also were fine. What could cause this issue and how would be go about fixing this? Thanks

I try to integrate the adobe sign with the microsoft dynamics f&o. For that i need to generate the access token everytime through post api call and generate the code value. so,instead of that i am trying to get the integration key from the user account using api call. is there any way to achieve it?

1. Person A fills out a form and asks person B to sign it 2. Person B signs it3. Person A and person B receive a copy of the signed document. How do I include a person C in step 3?  Person C plays bo role in the decision or the signature process, they do not need to approve anything, they do not need to acknowledge anything,  They just need to automatically receive the signed document once person B signs it. Does anyone know what person A needs to do to achieve this outcome? 

Hi,We've acquired 2k transactions with an Entreprise Adobe Sign license. By any chance, can you tell me if we can define another default message in place of the traditional "Please review and complete this document." (With document name appending when uploaded".Best regards-Jakob

Is there a published list of IPs/Domains for whitelisting?  We are working on the set-up of the Adobe API and would need the IP address to be whitelisted please.Can the port 443 be used as well??

I have created an automated flow in Power Automate to Request signatures via emailonce the Document is received to sign it, it is opened in Acrobat using the edge browser and requests to sign the Document,Until this moment everything was fine, this is when acrobar shows me 4 signing options (typing with the keyboard, adding an image, by phone message andwriting on the screen) but none of these are the ones I need (all the previous ones lack data on the signer and they are not legally endorsed in my country),My question is how to add the option to sign with a physical token? I clarify that by physical token I mean a physical card and its reader or USB Certificate that connectsto the equipment and that works to add a digital signature to the Document endorsed by a Certified entity.

Hi Team, Getting below console error's , can some one help on this ?Thanks,Vishal Bansal

 I am trying to add a default image like a stamp to my transient document using Adobe Sign form fields API. In Chat GPT and Gemini, it is mentioned to send the base64 encoded string of the image to the Image/Stamp field in Document via the Adobe Sign API but it didn't work.Even if not through API, can we add a default image to the Image/Stamp field using templates in Adobe Sign Console itself?PUT -- /agreements/{agreementId}/formFields/mergeInfoI tried using this endpoint in Adobe Sign API to add a default image/stamp to the field in the document. I sent the field name and the image as base64 encoded string.

Hello,I am using Adobe Sign Tags to display the date of a signatureFor example : {{Dte_es_:signer4:date:format(date,dd mmm yyyy)}}What is the correct synthax to add 365 days ?

From around a month or so, I am not any more able to send fro signature files presigned with Qualified Electronic Signature. This is the message that I am receiving:  Just to clarify - I do not check this box:Can someone, pease advice if this is something that I can fix, or what has caused this problem, as it was working successfully for years until now.Thanks! 

I have a MS Word document (letter) which has a date 'field' so the date is correct to my local time. I can see the document date is correct when I prepare it.But when I add this Word document to the documents for signing, the date changes by a day. Presumably it is resetting to a date somewhere in Adobe systems.I'm in Sydney Australia, can we please get a fix for this?

Goededag, Ik heb een bestaand formulier waarin onze klanten tekst moeten invullen. In het vakje wat ze moeten invullen zet ik een tekstvak. Sommige tekstvakken zijn verplicht, daar moeten ze bijvoorbeeld alleen de letter A neerzetten. Sommige tekstvakken zijn niet verplicht en daar kunnen ze wat tekst invullen. Nu is het zo dat de tekstvak te klein is voor wat ze invullen en de tekst dan niet automatisch naar de volgende regel gaat waardoor ik tekst mis op het ingevoerde formulier. Ik heb een voorbeeld van het formulier toegevoegd. Hoe kan ik dit oplossen?