Questions

I have signed an agreement through the email I received. I am using Adobe acrobat to track the agreement(https://acrobat.adobe.com/link/home/). I have enterprise license. When I click on 'Documents' and select 'All' to see all documents, nothing is opening except a blank screen. But in recents tab, I can see the agreements. If I select any agreement from recents tab, it says you do not have permission to perform this operation and this is all regarding to online website. When I use the application, it works fine and I am able to track the agreement I signed. I would like to know the fix for the website. Thanks 

I would like to change the default message which appears when I want to "Review and send" a document for e-signature. The default message now is "Please review and complete {name}"I'd imagine the {name} would be a variable based on the document name, but it is not. The recipient gets an email that says exactly: "Please review and complete {name}"How can I change this? Many thanks

Buenas a todos!,Necesitaria utilizar algun servicio de Adobe que me permita enviarle un Email a mi cliente solicitando su FIRMA. Eventualmente poder confirmar si se firmo correctamente o no. Contexto:Tengo un sistema web que genera archivos PDF que necesitan ser firmados por mis clientes, estoy pensando en enviar este PDF una vez generado a algun servicio de adobe que reciba el PDF y el EMAIL del usuario que debe firmarlo y le solicite la firma.

I cannot open the link to an e-signed Social Security document that Adobe Sign sent my relative. I noticed that the two "Open Document" buttons included are just plain text and do not include an actual link. My relative does not have an account with Adobe Sign so they can't log in to see the document. Is this an issue that Adobe, Social Security, or Yahoo should handle? I have also tried Firefox, Chrome, and the Mail app on Mac.

I have a document that requires an Initial and Date on each page then a signature at the end.  The audit trail only acknowledges that the document was signed and does not acknowledge that every page was initialed.  Is it possible to show that each page was initialed without adding a signature to every page? Thanks

Hi,I get the error below when I submit my form for Adobe Exchange Program for Document Cloud. What might I be doing wrong? 

I would like to implement Adobe e-Signatures in our contract workflow.  Is there a way to disable "attach PDF to email" when the e-signature process is completed?  Our contracts contain sensitive data and should never be emailed.  A link to download the completed contract is appropriate in this scenario. 

Hello,I have created a 9-page document with signature required on 3 pages. However, even though I added signature fields on each of the mandatory pages to be signed, an e-signature lands on the last page. It is the e-signature where you see the email address the document was sent to. I need the signature (with validation) to appear on each of the 3 pages. I hope my question is clear enough. Because of confidentiality issues, I had to redact a lot of the document that I added for visual support. I will greatly appreciate any help you can give me. Sorry if there was another poste like this one, I did not find one. Thank you. Michèle 

Is there a way to make a signature field required only if a certain value is entered in a field and if the signature is required to have the document then routed to the person that would need to sign? I've attempted this but it two things happen: 1. Adobe Sign adds an ugly signature block at the bottom (there's actually documentaiton that this is supposed to happen for some reason). 2. The form goes to the conditional signee whether or not the value is entered. Any help or guidance would be appreciated.Thanks!

I'm trying to get Data Mapping & Merge Mapping to work with Salesforce & Sign. While the tutorial videos and documentation explain how to map fields using text tags (e.g. {{field_name_tag_id}}, it doesn't explain how this process works using Adobe Sign Document Templates.With Sign, you can just click and drag form fields onto the document itself, name them, assign properties, etc. But the documentation doesn't explain where or how to reference those fields in Salesforce. I've attempted to use the field name and reference that as a mapping, but no luck.I have yet to try using the field tags as mentioned in the documentation. I'm going to do that to confirm that I'm not missing anything else.I just wanted to know if it's possible to do field data/merge mappings from templates in Sign and how.Much appreciated!

I set up the proper tab order/work flow in my Acrobat form, and sent it to someone to fill out the fields and eSign. Adobe Sign completely re-ordered the tab order so that the flow didn't work well.  The tab order should remain undisturbed when converting from Acrobat to Adobe Sign

When editing a (or creating a new) Merge Mapping I can't seem to find any of the new custom fields I created a few days ago in salesforce under an existing custom object. I was able to find the custom object as a reference easily enough within the Source Value popup menu (Object Selector) on the Merge Mapping tab as well as all the old fields under that object just not this set of new fields I created.For what it's worth, these fields are all formula fields and are read-only accessible by all profiles in salesforce.It feels as if there's something I need to do in order to refresh this list within Object Selector, but I can't seem to find any mention of how to do so in any of the documentation I've found, mainly this tutorial and this knowledge article:Salesforce Integration: https://helpx.adobe.com/sign/how-to/adobe-salesforce-integration.htmlAdobe Sign for Salesforce - Field Mapping and Templates: https://helpx.adobe.com/in/sign/using/salesforce-data-mapping-templates.htmlAny insights

The Adobe request e-signatures email suggestions is suggesting a personal email address instead of their business email address. I was able to delete the suggestion using the X to the right of the name on the web interface; however, the suggestion still comes up on the desktop application interface. I was hoping the change would propagate to the desktop app after a day, to no avail. I have also tried deleting the address from the list in the registery entry: Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Workflows\cServices\cSendForSignature\cUser\taddressList; to no avail.Any idea how to get rid of this suggestion in the desktop app?

HI, is there a way that I can create a totally different dynamic "document" in the web form?Our scenario is, in the customer portal, we will display the contract with prefilled values. The customer will only sign it. When i tried to create a web form, Adobe is asking to upload a "document" which i believe is static document. But in our case, this document itself is dynamically changing (different company logos, property details, customer details, rates, etc.)Please help!

The flow was based on "Create an agreement from a library template and send for signature"In SharePoint a user can select the record. Use the flow trigger that sends 2 sign agreements and a welcome letter. The agreements have dynamic values from the SharePoint record and have worked well until 2 days ago. The flows work but can not edit the flow or save the flow.   Also, in the Adobe "Create an agreement from a library template and send for signature" action this is also throwing errors and if removed and saved the action will not open at all. Any idea what changed. Nothing on my side has changed.

Hello!I have an issue where one of my people uses Adobe Sign to send PDFs for signate (as expected), but when the recipient opens the document and then selects the option to download the document as a PDF file, the resulting file has "encrypted" in the name. Is there a way to configure things to download a file that is not using encryption? During the creation process, the checkbox to apply a password is left unchecked, so I am not sure where to exclude encryption comes into play because the recipient is being prompted to enter a password on the downloaded PDF file. Can someone offer guidance?

Has anybody tried importing the signature date/time into Dynamics 365? If so, can you share the format you used please? We have run out of ideas internally. Thanks in advance

What i want to know if is there a way of making the selected component work with objects that are not supported in the standard way such as 'Opportunity' 'Account'... etc. My businness requirement is to allow service agents to send documents from the Case screen. If i build a lookup relationship from Case to Agreements will it work?

ich habe ein Problem bei Adobe Acrobat 2017 für MacUnd zwar werden die Unterschriften für Dokumente immer in das Konto in die Cloud gespeichert. Jedesmal wenn man also versucht, die Unterschrift zu laden, dauert es 10 sekunden ca. Das ist natürlich blöd, wenn man das ca 40x am tag braucht. Bei dem alten Rechner war das nicht der Fall, da konnte das selbe Programm aber ohne die Anmeldung des Adobe Kontos genutzt werden. Das ist auf dem neuen Gerät nicht mehr möglich. Melde ich mich ab, werde ich dauerhaft aufgeordert mich anzumelden.Warum ist das so. Ich würde gerne eine Möglichkeit haben, wie auf dem alten Gerät ohne angemeldetes Konto zu arbeiten 

Hi, we're using Adobe account from our company to sign in, I'm from the IT team.My user can't finish and retrieve her documents, because it shows that the recipients haven't sign the documents yetHowever, the recipient claimed she already signed the documentsPlease advise me is this happened because the error system, or there are any additional steps that we're missing?Thanks 

Assinei o plano para ter uma experiência e cancelei antes do prazo de cobrança e já é o terceiro mês que vem cobrando, tento entrar em contato e não sou respondida, falta de ética 

Hi Support, Kindly let me know, how to pre-fill the Text field in the PDF file before sending for Signature using Adobe Sign Rest API. I have created a Doument template with Fields and Signature and saved it as genric Template. my intention is to fill and send this template for signature using Rest API. I have identified Rest API but it asking for Transient Document ID as one pf the input parameter. Appreciate if some one can share the code. Best Regards, Sujan 

Dear all,I need a quick help in resolving the following issue. I kept two text boxes to fill "Start Date" and "End Date" in a template. I want to keep a validation that "Start date should be lesser than the End date"  Ex: Start date: Jan 2021 End date: Aug 2021 (after Jan 2021). If someone fills before Jan 2021, it should ask them to enter it correctly. (Assume a case of someone fill their qualification/ work experience). Have tried so many options (If) conditions but it doesn't work. It shows a message but doesn't validate and we could save the form with the wrong entry along with the wrong message! Kindly help me out please! Thank you!

I applied a digital signature using the steps below, but I cannot confirm the signature information of other companies' software.① Sign using another company's digital signature using ``Use certificate'' and ``Digital certificate'' in Adobe Acrobat reader.②In Adobe Acrobat, request the recipient to sign from "Request electronic signature"③ After signing at the other party, a signed file is created.④ When you open the final file, the signature information is only Adobe, and you cannot confirm the signature information performed in ①. If you use Adobe Acrobat Sign, will other signature information be deleted?This time, since digital signatures have been registered with the government, we are responding using multiple applications.

trying to sign a pdf and get this error "adobe cannot complete function due to encountered error"any idea what cold be causing this?