Questions

I’m having problems creating an video from an image that i manipulted in Firefly. I keep getting the response‘Can’t load - We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.’The image was partly created in firefly and is an image i took in the office i work in. I can’t see any reason why i can’t use the image. I’ve also changed the video prompt and that still didn’t make any difference. I have tried with a different image and it worked but not the image i wish to turn into a video.  

After upscaling an image, there is no option to download the upscaled version. When I click the Download button, only the original image is downloaded instead of the upscaled image.Steps to Reproduce:Upload an image. Click Upscale. Wait for the upscaling process to complete. Click Download.Expected Result:The downloaded file should be the upscaled image.Actual Result:Only the original image is downloaded, and there is no option to download the upscaled version.Additional Information:The issue occurs after the upscaling process completes successfully.

I generated a video in firefly and then selected edit the video because the output was too dramatic. I asked it to only move the freight less than half of the distance it moved in the original video output. The output of the new video was exactly the same and I was still charged credits for ther video. How can i get my credits back for this 

I tried to generate 5 secs of video using Ray2 engine. It came up with an error and didn't produce any video, but still took my credits!

I have a weird issue with Firefly.  When I go to files, generation history, if I sort with newest on top, I only see the last two days of creations. If I sort oldest on top, I CAN get everything to display after a bit. I cannot, however, delete anything in any view of generations. I get a failure message, "failed to delete the asset". Tried three computers, both Edge and Chrome, Windows 11. I can see more in newest on top at https://www.adobe.com/files/firefly when I go in through Creative Cloud. app reports 51.9GB used storage. can’t delete either single assets or a selection. 8:47

Is there a way to buy additional Generative Credits without starting another monthly plan?  7000 credits goes really fast at 400 per generation (while also factoring in that most of the generations don’t follow the prompts but still fine me the 400 credits anyway).  

I am doing some improvement to scanned vintage wedding photos for a client. Firefly continuously changes the faces so they no longer resemble the actual humans despite specific prompt to not change the faces of the individuals in anyway. It’s wasting my credits!

Generé solamente una vez la imagen y se crearon como 7 de las mismas, eso me quitó créditos en mi cuenta

It doesn’t let you delete the prompts (photos including). Even if you deleted from the files menu.

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.Important details to save time: Credits & Plan: I have an active subscription and sufficient generative credits available on my balance. Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug. Models: The error occurs across all available models, not just a specific one. The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing. 

i have tried to generate video but the tool failed to do , but it consuming all the credits , so i dint get the video i wanted and got my credits consume , 

I’ve been experimenting with Adobe Firefly for generating AI visuals and overlays, which is super impressive. But I’m also looking into lightweight or offline workflows for users with slower PCs or limited storage.Has anyone tried combining Firefly-generated assets with simpler editing tools? I’ve been testing a few older video editors, and I noticed some creators still use apps like CapCut in earlier builds to avoid performance issues. I found this page on capcut install old versions, which offers legacy versions for PC.My question is—does anyone know if Firefly exports (especially background-removed or layered content) work smoothly with these kinds of stripped-down editors? Or are there compatibility concerns I should look out for when moving between Adobe tools and older desktop apps?Thanks in advance!

When using the Firefly AI assistant, selecting text while typing in Chinese causes the incomplete sentence to be submitted automatically.macOS 15.5 / Mac Studio M1 ultra / Google Chrome / Zhuyin input method[This post was moved to Adobe Firefly by a moderator]

What I do is: Select a part of image in photoshop and copy it, then go to firefly and paste it in there. The image would be added pretty much instantly.Since yesterday, there is a delay of about 10 seconds. Clearing cookies and refreshing didn’t help. It happens both in chrome and firefox browsers.There is also a delay for downloading. It used to be instant once you click the button, but now it starts after 5-10 seconds.

Firefly board data is lost. There's no version history or sync indicators. A couple of hours of work disappears after closing the window. All these AI features are pointless if I can't rely on the product.