Questions

I tried to generate a video twice and nothing happens. It just says its generating the image but nothing happens, I waited for 30 minutes. The credits were taken from me but no videos were generated. I lost 200 credits. 

I instructed Firefly to animate elements within an image with the final frame of the film showing the elements in exactly the same position as the first frame, (therefore allowing multiple versions to be added to an edit timeline in order to create a longer loop than 8secs - it used my credits but multiple times didn't do this.  Can you refund my credits or have it work please?

Seit gestern hängt die app bilder laden nicht und werden nicht angezeigt alles dauert sehr lange 

First—in lieu of chat help, which I can't find, here we go—apparently I've used up all my monthly points in testing. Nothing created was worth saving. I deleted them all (I think). None downloaded, anyway. Zero points left.  Do I really have to use purchased points to test this app?  I found no clear descriptions of which model to use for what, which left me having to try a little of this, a little of that. I thought I'd give Firefly a shot since I've been an Adobe user since the 90's. And, yes, I tested before buying, but ran out of test points quickly. I have a still image (attached), parts of which I wish to animate.  I've found a handful of competitor apps that have given results that are close to what I'm looking for, some with pleasant surprises I didn't ask for (and no support).  No happy accidents here.  My prompt to make banners in the picture blow in the wind was "make orange banners blow in the wind", same prompt as with competitor apps.  I

Tried many times with so many diffrent prompts to create a 2026 calendar with Firefly and Nano Banana 3 and each time the days of the month are always wrong. If there is prompt out there for making a calendar correct with the 2026 year?

I love the boards for visualizing  generative AI projects, but I encountered a significant issue today. I duplicated a board and tried to replace the content while retaining titles and layout. This worked for files on my device and older content from my Firefly history, but when I tried to add a recently generated video, it failed repeatedly. The added video appeared on the artboard while hovering/placing it but then just disappeared when I let go. I had already cleared all of the previous images and video from the originial board, so there was plently of blank space. I also tried creating a new board, but that didn't work either.  Issue exists using either Chrome or Safari.Video from Firefly HistoryAnother reason to use the boards—the Topaz upscaling button. I don't see this option elsewhere, but perhaps I'm not looking in the right place.Thanks & Happy Holidays,Felicia Lovelett(MacBook Pro (M1 Max) running Sonoma 14.7.5.)

여러번의 같은 명령어를 못 알아 들음 

the system is taking cradits but not generating any asset.

Version: 26,12,2025PC - Windows 10 Generate - Edit - Upload image - Generate.It then prompts me to buy credits even though I have 100 credits.Please advise, Thanks 

I want to create this meme using latest version of Firefly, I already eliminated two words that start with s and f. Are you children or adults? really?   Include a horrifying face of Donald Trump with this quote: "The directions on the back of a shampoo bottle say bring to a lather, rinse and repeat. so... this time I destroyed a national monument, pardoned myself to stay out of prison, literally dumped human on you from an airplane, and now I'm starving the poor. I literally hate Americas, except for the morons who voted for me."   [Abuse removed by moderator]

I admit Firefly is a great tool, but the interface change from version 3 to version 4 was quite substantial and should probably result in someone possibly being admonished if not outright fired. The commands are so scrambled around, it makes previous tutorials almost useless. I know this first hand because I worked as a Software Engineer in Silicon Valley and we had to warn our designers sometimes, to be careful when making radical changes. (For example, hiding more common familiar commands deep in sub-menus that use to be front and center.)At least from a common sense perspective, make a couple hour video that may follow the basics outlined in an older video. That should be a given. (Other companies, in the Valley, do that as part of their due diligence.)

Bonjour, j'ai eu un pass de 3 mois sur Adobe Premieum, est ce normal que les fonctionnalités premium qui étaient activées auparavant ne le sont plus ? Merci

Several images in my feed will not load and cannot be downloaded. 

Dieser prompt löst eine Sprachwarnung auf und kann nicht verwendet werden: Ein filmisches Split-Scene-Bild: Eine altmodische analoge Foto-Dunkelkammer verwandelt sich in eine digitale Wolke. Linke Seite: Klassische Dunkelkammer, rotes Sicherheitslicht, Entwicklungsschalen, nasse Fotoabzüge hängen an einer Wäscheleine, Vintage-Vergrößerer, Chemikalienflaschen, warme, rötliche Atmosphäre. Mitte und rechte Seite: Die hängenden Abzüge lösen sich allmählich in Millionen leuchtender Pixel/Partikel auf, die nach oben schweben und eine massive leuchtende Kumuluswolke aus Licht und Daten bilden. Moderne Smartphone-Bildschirme und Instagram-Posts regnen aus dieser digitalen Wolke herab. Dramatischer Lichtübergang von tiefem Rot-Orange zu kühlem Cyan-Blau. Hochdetailliert, fotorealistisch mit surrealen Elementen, filmisches Color Grading, Anamorphot-Objektiv-Anmutung, 8k, ultra-realistisch.Angeblich soll hier ein Künstlername beinhaltet sein. Das ist aber nicht erkennbar und inhaltlich falsc

Hello Adobe Firefly Support Team,I am facing an issue while generating images using Adobe Firefly. Whenever I enter a detailed prompt for image generation, the system shows an error and does not process the request.Issue details:Platform: Adobe FireflyFeature: Text-to-Image generationProblem: Prompt submission results in an error messageBehavior: The prompt is rejected even though it follows content guidelinesI have tried simplifying the prompt, refreshing the page, and using different browsers, but the issue persists.This is affecting my ability to create professional visual content for festive and branding purposes. I kindly request you to look into this issue and let me know if there are any prompt limitations or technical problems on the platform.Please let me know if you need the exact prompt text, screenshots, or additional details from my side.Thank you for your support.Best regards,Siddarth Karthik

i purchased a month of firefly and only made 50 pictures and it stopped working

I have been trying to generate videos on Sora 2 for the last 24 hours, but generation keeps failing and my credits are being consumed. There is nothing in my prompt that violates any rules, yet the generation fails repeatedly. Kindly let me know, how can I solve this issue?

Estou tentando gerar videos atravez de imagens e diz que as imagens não atendem às nossas Diretrizes do usuário sendo que não tem problema nenhum com as minhas imagens. 

I started with this prompt - it only generated 7 steps and had errors:Now, I need a scale based image, again 250-300px high, representing a sliding scale base.The title of the image is Situational Die Steps.along the scale are 10 placeholders - with a title above each.Starting from the left:1.title: -3 Stepsimage: a d8 with -1d8 centered in it semi-translucent2.title: -2 stepsimage: a d6 with -1d6 centered in it semi-translucent3.title: - 1 stepimage: a d4 with -1d4 centered in it semi-tanslucent4.title: +0image: An image of all the dice types convering/semi-circle with 0 centered in it semi-translucent5.title: +1 stepimage: a d4 with a +1d4 centered in it semi-translucent6.title: +2 stepsimage:a d6 with +1d6 centered in it semi-translucent7.title: +3 stepsimage: a d8 with +1d8 centered in it semi-translucent8.title: +4 stepsimage:a d10 with +1d10 centered in it semi-translucent9.title: +4 stepsimage:a d12 with +1d12 centered in it semi-translucent10.title:+5 stepsimage:a d20 with +1d2

We can create videos from some old still pictures but some of the pictures just keep coming up as "something went wrong" the pictures do not appear any different to ones that work and the "something went wrong" provides no detail or assistance. is there a way of identifying what might be wrong with the pictures that wont work?Thanks. 

I supplied a woman image, which was previously generated by firefly and the prompt "make the woman younger like 15 years old" and my prompt was declinded with "One or more words may not meet User Guidelines. Try changing your prompt." This is using the firefly image 5 model. If I  use nano banana pro model, I get "can't load" error. But if I change the prompt to "make the model 5 years younger" then it works, but the result is younger than I want.If I change the prompt to "make the model 3 years younger", I get the error "Artist name detected, Including artist names in  your prompt does not meet our user guidelines. Try changing..."Are these errors just generated at random? 

я купила пробную подписку, но когда хочу сгенерировать изображение, мне говоярт что я должно купить новую. Я не понимаю почему, если я уже купила по факту. 

Firefly i stuck in Fast Mode. Nothing online can explain how to un do this. this service is of no value to me because th eimages are very small. It is not at all intuitive or clear how to generate images that are of a higher resoltion.

"I am facing substantial difficulty in generating AI videos due to what appears to be an overly restrictive content filter regarding artistic prompts. Specifically, prompts that include unique or non-standard aesthetic descriptions are frequently rejected with the generic message 'Cannot create the video.' The accompanying explanations for these failures are often vague and insufficient. I require clarity and accountability regarding these restrictions, as they impede my legitimate artistic liberty on your platform."

Depuis que j'ai payé je n'arrive plus à générer de vidéo, ça buggue. J'aimerai aussi que la caméra tourne autour de mon personnage, or, malgré la description elle reste statique.