Questions

Hi! The problem is easy to describe. All of my scans have disappeared for no reason. It happened about a month ago, maybe a bit earlier, thought this was a connection bug, but now I see it is all gone and my cloud seems empty as well. Though I haven't made any manipulations with the files whatsoever. Any advice or help is much appreciated!

I had a lot of scans taken and saved in Adobe Scan but today when i went to Adobe Scan all my previous scans were not showing there, i don't know whether they have been deleted or not. annd when I opened my Adobe Scan app it is showing the error message we're experiencing some issues on the server at this time. Please try again later. So will I get my previous scans back? If yes, then when? And how cani fix this issue or when will this issue be fixed by Adobe. Here are the screenshots. 

Hello, new user here.  Is there any way to automatically make each document I scan with my phone save to my computer without manually sending it there?  Preferably straight to OneDrive.  I have figured out how to send it to one drive by manually and individually for each file selecting where to send it to. But this seems combursome.  I can't find a 'save to' setting.  Thanks! 

Hi, I checked yesterday on my mobile app and noticed that ALMOST ALL OF MY SCANS DISSAPEARED They were there just last weekend, and I remember checking on Friday and seeing all of my files there. What happened? I never deleted anything. I tried- signing in and signing out - deleting and downloading the app again- look at my adobe acrobat I could not find the missing files anywhere. Please help ASAP!! 

I just subscribed to Activate Premium but the features don't work. 

Olá, fiz um cancelamento nesse app e gostaria de saber se haverá reembolso, pois não desejo possuir esse plano "premium" pelo qual estão cobrando.

Hallo,ich habe festgestellt, dass wen ich einen Scan mache und mich die app dann fragt wie ich den Scan nennen soll und ich den Name einge zum Beispiel KW8 Hotel, ich diesen Name aber das Jahr zuvor schon verwendet habe und diese Datei ganz sicher wieder von mir gelöscht wurde, dann die Meldung kommt der Name sei schon vorhanden.Wen ich dan den Name wie im Vorschlag speichere (altuelles Datum) und anschließend die gespeicherte datei umbenenne in KW8 Hotel, dann keine Meldung mehr aufkommt wo steht dateiname bereits vorhanden.Ich vermute, dass beim ersten Fragen wie die Datei gespeichert werden soll , dass programm im Cache sucht und nicht in den tatsächlich vorhandenen Dateien.Mit besten Grüßen,Martin Lehnhoff 

Hello everyone,I have pdf files (obtained from pages of books scanned with Adobe Scan) of more than 600 pages. The normal subscription with Adobe Scan, allows me to perform text recognition (OCR) on scans of up to 100 pages. How can I perform text recognition (OCR) on scans up to 600 pages?

Suite à une mise à jour, je ne peux plus scanner mes livres. En effet cela me met "erreur inattendue" et j'ai un écran noir à la place de l'image de mon livre m'empêchant de prendre les scans. L'application se met à jour automatiquement seule, je ne peux donc pas faire d'autres mises à jour. J'ai essayé de désinstaller et de réinstaller l'application, toujours le même soucis. Je n'ai pas trouvé un quelconque cache à vider (j'ai un ipad) 

I have bought a yearly subscription, the payment went through successfully, but i still to this day cant use the premium features !!!

Hello,I've taken out a special Premium subscription, but unfortunately the email address for the subscription isn't on my personal Google Account but on a secondary account that's different from my Adobe Account. How can I display the subscription in my main Google Account?Thank you in advance for your support.

読み込んだファイルの名称変更しようとするとエラーが起きて名称変更できませんと表示されます。改善して欲しいです。

課金をしてプレミアム版を使用しています。100枚以下までOCR処理ができるはずなのですが、一度にOCR処理できる枚数は50枚以下です。50枚以上を一度にスキャンするとOCR処理待ち...と表示され、OCR処理されなくなります。プレミアム版なら100枚以下を一度にスキャンできるように改善して欲しいです。

This app keeps crashings last year, but it got better after I responded. However, it has been crashing since January this year and I can't get in at all. Please don't ask me to delete and reinstall it, because I can't get in before the files are uploaded after becoming a paid member. The customer service report in the meantime is still ineffective. Your company thinks that there is no problem with the software itself. I borrowed an Apple phone yesterday and backed up the files to it. There was no problem opening the software and logging in, but it started crashing again after logging in! So I strongly suspect that your company is targeting my account! Please tell me how to handle this! ! !There is a mobile phone screen recording

Currently using: (IPhone 13 Pro Max)(IOS Version: 18.4.1)Tried both methods:1. Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.2. please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos What can I do to resolve this Error?

I cancelled my subscription before 7 days but still the amount got debited from my accouny. Is there any chance i could get the amount back? Moreover, i'm also unable to access the premium account features and its just showing free account.

I cancelled my subscription of Adobe scan after the trial. For 7 days but it still deducted money from my account.

Does anyone know how to retrieve past scans?  I've tried the method posted by others about going into Adobe Document and clicking on the "scan" link but the only files displayed were the 4 files that I had scanned recently.  I had access to a bunch of files that I'd scanned in the past.  How would they just disappear out of the blue?

Is there any way I can sync my scans directly to my folder stored in iCloud? 

While scanning book using 'book' mode it does not let me adjust the borders of book resulting into misaligned pages sometime more skewed pages. It should allow to adjust or capture on user click.

Dear, Now i m not able to change the file name in adobe scan, it's always show error ( you can't change the file name... Please help

Ok

need help with extracting table from photo. Each cell contains date and verse. Adobe Premium export Excel outputs blank screen 

Good morning, Last night I downloaded Adobe Scan and subscribed to its monthly plan. The payment has already been subtracted from my bank account but the app still offers me the free version. When I check on "Administrar subscripciones" (I'm using the Spanish version of the app) my plan appears yet to be confirmed ("confirmar plan") and a message below asks me to enter the app to do so with a button that says "Open App", warning me that if the plan is not confirmed before March 24, it will be cancelled. When I click it, it sends me back to the "administrar subscripciones" menu, as if it was on a loop.I have closed and opened the app several times and unin stalled and re installed it, but nothing seems to work. What can I do? Thank you very much for your attention.Ps: My purchase order number is GPA.3386-1091-3074-44195