Questions

Please fix the scan quality as if we scan an A4 size, it focuses only on sone areas and some are blurred. While my phone camera capture well.

Why was i charged 890 rs even after clicking on free trail option. If i revoke the subscription, when will i get my refund? 

Hi, who can I contact about my app, Adobe Scan not recognizing my subscription that is currently active?  I purchased the subscription through my apple account.  And the subscription is showing active.  The App says I need to subscribe though when I open it from my iPhone.  ????

I changed from iphone 12 to iphone 15, i transferred all the data to my new phone the standard way of keeping both the phones next to each other, almost all the data got transfered expect for the data from adobe scan. though the app got transfered to the new phone but not the documents.  i was using the free version of adobe scan. can any one please help me on this 

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

How to block information of documents that's stored in a Adobe scan account of a lost phone.

Hello Adobe Team,I need your help. I was accidentally subscribed to Adobe Scan, and an amount of Rs. 6,200 was deducted from my account without my knowledge or intention. I did not knowingly purchase this subscription. I request you to please help me cancel this plan and process a refund as soon as possible.

¿Cómo puedo hacer para recuperar documentos elinados?

I have a current Adobe scan premium subscription. I have just transferred all my apps from an old iPhone 12 to my new iPhone 17. Now I cannot get Adobe scan to recognise that I have a subscription and it is showing me as a free user. However, when I click to purchase a subscription it tells me I alreay have one. I have deleted and reinstalled the app and logged in with my password but it still has me as a free user.  

일주일 무료체험을 원했는데정기결제가 되었습니다환불해주시면 정말 감사하겠습니다. 

When scan file in adobe scan android have more then 200 pages a d when we tried to Dd more pages by clicking modify scan ,when we completed the adding pages to this previous file and try to save the pdf ot keep on loading and saving but after 15 minutes it crashes automatically and start again with the modify task where we had added the pages. So newly added pages are not lost but the task continue in this cycle again u press save pdf and after few min agin it will crash. So i am using this since 2 years but this problem persist since 2 years of my usage. It only happen in bigger file where no of pages crosses 200 but if u make the new pdf file with new scan them it want crash all thing will run and. Saved smoothly. This is very much annoying and time wasting. Other thing which that must have feature is when we tried to add newly scan pages there should be an option provide whether this pages to be added in start of the pdf and enf of the odf file so that we dont need reorder in case w

Hi Team, I Wanted to try the free trial of Scan App but Got debited 6200 rs as yearly subscription. Kindly cancel my subscription and refund me Amount.   [Mod :- Personal information removed]

Free trial but I am not interested subscribe.Please unsubscribe me.

Well, my name is Jean Claude the reason l'm writing this it's because y'all charging me twice for service in the same Month11/22/25 : $10.5911/24/ 25: $7. 41 I would like to know why?

HELLO ADOBE TEAM I JUST started Free trial of Adobe scan but instantly got debited with 890/- rs I wanted to try aa feature how it works now I want to cancel premium subscription and requesting for a refund of my amount 

I am writing to request an urgent refund for an Adobe Scan subscription that was renewed without my intention through the Google Play Store.I had started the free trial for Adobe Scan, but I canceled the subscription three days before the auto-renewal date. Despite canceling well in advance and not using any paid features, I was still charged for the subscription. Additionally, there is no active plan showing in either Adobe Scan or Google Play, which makes the charge even more confusing.Since the renewal was not intended and I had taken timely action to cancel, I kindly request that the charged amount be refunded on priority. I believe this deduction was made in error, and I hope it can be resolved at the earliest. Here are my details for reference:Adobe Account Email: luckythakkar2@gmail.comDate of Charge: 22 November 2025Order number: GPA.3329-3016-4918-90164Warm regards,I would really appreciate it if you could process the refund at the earliest.

Dear Adobe Support Team,   I hope you are doing well. I recently started the free trial for Adobe Scan through the Google Play Store, but without my intention an auto-renewal activated and I was charged for the monthly subscription.   As soon as I noticed the charge, I immediately canceled the auto-pay as well as the subscription on the same day. Since I did not intend to continue the subscription and have not used the paid features, I kindly request a full refund for this accidental charge.   Here are my details for reference: Adobe Account Email: <Removed by Moderator> Date of Charge: 21 November 2025 Play Store Order ID: GPA.3346-1147-4090-38880 I would really appreciate it if you could process the refund at the earliest. Thank you for your understanding. Warm regards,I would really appreciate it if you could process the refund at the earliest.

Ich habe meine Scans auf mein NAS hochgeladen und anschließend die Dateien in der Adobe Scan App gelöscht. Leider musste ich anschließend feststellen dass der Upload nicht geklappt hat. Gibt es irgendeine Möglichkeit in einer Art Papierkorb oder ähnlichem die Dateien wiederherzustellen?

When I try to log in to Adobe Scan with my account, it says "doesn't have access to Adobe Cloud storage"? My account was working before, so it must be a server-side issue, please fix it. 

Seit ein einigen Wochen habe ich bei scanns immer das Problem, dass bei Texten, die scharf aufgenommen sind häufig grafikfehler in Buchstaben sind. Und zwar ist es so dass bei Stellen die Farbe zwischen buchstabe, und Hintergrund vertauscht sind, also mitten im buchstabe ein weißer Fleck und dann daneben die schwarze Farbe, die eigentlich anstelle des Flecken im Buchstaben hingehört (siehe Anhang). Diese fallen sehr auf und stören extrem. Gibt es eine Möglichkeit das zu beheben?

I am unable to find any scans of my past documents suddenly. I lost all of them, I haven't uninstalled or logged out of my account still facing this issue. Please help as I need those files. 

Hello, I recently noticed that my bank account was charged for an annual Adobe Scan subscription. This purchase was made by me with the 7 days subscription and I've cancelled it on 11th before the renewal date. However they still charged the amt  I do not use Adobe Scan and did not authorize this subscription. I kindly request a full refund for this transaction and the immediate cancellation of the subscription. Here are the details: Date of charge: 12th November, 2025Amount charged: 2650Bank name: iciciEmail used for the subscription: [P.I removed by Moderator]Please advise on the next steps to process my refund. Thank you for your assistance.

I purchased the trial period and cancelled the subscription immediately still I got charged for entire month. This is wrong

CamScanner 19.09.2025

Help. I traded in my old phone and when I went into the adobe scan app, all of my scans are gone. I cannot find them anywhere. One of the scans is a handwritten note from my mom who just passed 😞