Questions

Hello, I would like to file a complaint regarding Adobe CS services. I purchased the perpetual version of Adobe Captivate CC for about $1200. I have a total of three computers. Repeatedly uninstalling and reinstalling Windows has ultimately exceeded the allowed number of computers for my serial number, so I connected with an agent named agent via Adobe chat. Previously, when I exceeded the limit, the agents would refresh the number after I provided my serial number via chat. However, this time, they refused to do so and instead told me to discard my current serial number and subscribe to the service, paying more money to use the program. Is this reasonable? Why would I pay a substantial amount for a perpetual version if it's going to be rendered unusable like this? I am really upset. Furthermore, agent told me this was company policy, but when I asked to see the policy, they did not show it to me and said a manager would call me, then disconnected the chat without my consent. I am extr

Hi,I'm stuck with this problem and I can't really work out whether I'm trying to do something impossible or whether I'm just setting it up wrong. Perhaps you'll have some advice to clarify things?I use a lot of SVG buttons for which I define custom states to which I add other design elements. As long as these design elements don't overlay the clickable area, everything's fine. But if they overlap the clickable zone, whether they're placed in front or behind it, I get interference with the clickable zone. So is there a way to preserve the clickable area while having other objects superimposed (whether smartshapes as in the example below or other imported SVGs)?I'm using Captivate 11.8 with fixed layout project. 

Reduce authoring time and effort with the CSV Question Import template, which helps you automatically create question slides in your all-new Adobe Captivate project. Include all question slide logic in the same CSV file, such as score, correct answers, and feedback.   What's in it for me Adobe Captivate lets you import questions from a CSV file into your projects. This feature offers several benefits: efficiency, convenience, and error reduction. You can create, edit, and manage questions using spreadsheets and import them into Adobe Captivate, saving time and effort.   The CSV file must follow a specific format, including columns for question type, points, question stem, answer options, and slide type. Different question types, such as multiple choice, true/false, matching, sequence, and short answer, can be imported. If there are any errors or issues with the CSV file, Captivate provides you with guidance on the further steps.    View Import questions as CSV for m

Hello, Is there a shortcut to move an object on the timeline to tne end of the timeline?  Without having to drag it all the way to the end?  Example below, I would like to move the clickbox to the end of the timeline with some fancy shortcut, if there were one.   

I am working in Captivate 9 and every time I add a button it adds a pause to the timeline. How do I prevent this in 9?

I am trying to connect my Adobe Captivate XApi course to the LRS (YetAnalytics). I have very less information as to what should i add in this code of tc-onfig.js in the course files: // Pre-configured LRSes that should receive data, added to what is included // in the URL and/or passed to the constructor function. // // An array of objects where each object may have the following properties: // // endpoint: (including trailing slash '/') // auth: // allowFail: (boolean, default true) // version: (string, defaults to high version supported by TinCanJS) // TC_RECORD_STORES = [ { endpoint : "", auth : "", allowFail: , version: "", } ]; Would really appreciate any help on this

I am noticing that a good number of the default multimedia elements (audio files) are damaged that are included with the Captivate. How do I open a ticket to have this investigated and resolved? When attempting to use various media files (not all however), I get the following message: "Audio Import Failed. Unable to import the audio file. Ensure that the file type is either MP3 or WAV. Also ensure that the file is not damaged." Again, these are the included default files in the Asset Audio library (not my own or other that I am importing). 

Hi, How do you allow learners to move ahead if they select an incorrect response? I want them to reattempt the quiz at the end if they are not able to pass, but currently Captivate doesn't allow that option.

I'm new to Captivate and I'm editing a previously created course.  This text box that is showing during preview says "Submit".  I do not see it on the slide in edit mode in order to delete it.  It displays for about 2 seconds, then disappears during preview.  I have tried Ctrl+A to select all, but that does not work. How can I remove this?

Greetings, Not sure if anyone else here noticed it but the newly released Captivate online training course has an issue with the exercise practice files. The included exercise files in the modules are in the CPTX format, not CPT. It appears they mistakenly used the former version of Captivate (Classic 2019) exercise files, not the new ones that are referenced and required in the training. Has anyone else noticed this?

Hey all, hope everyone is doing well. I'm just wondering if its possible to convert or open a scorm package published as html in captivate for editing. I've lost my cptx file on some of my modules as my laptop died and was not able to do some backup and only got the scorm file, instead of redoing all the work, I was hoping that there's a way now to convert scorm to cptx or with a use of third party software? Thank you so much.

I inherited a bunch of Captivate presentations that contain over 100 slides. While editing, I frequently have to jump between specific slide numbers (slide number 5, 60, 71, etc.). I can't find a "Go To Slide #" in any of the Captivate menus. Is there really no way to jump to a specific slide number?

Hello, we have a license of Adobe Captivate, serial number1368-1807-9119-5924-8502-6330, registration date March 3, 2017.Allego un immagine del problemaThe license is currently active on another PC that has been decommissioned, this is the message that appears during installation. Is it possible to restore the license? We need to install it on another PC, we are waiting for your feedback.

I'm finding this version impossible to use.  I was previously using Captivate 2017 and it was so much more user friendly.  So far I cannot see how to remove/delete or resize images or text boxes.  I've just read that this version of Captivate is not compatible with older versions- if this is true it is completely unnacceptable.  I have many projects that need updating frequently.  This means I have to restart them from scratch? Are there any resources available which clearly show how to use the basics of this product? I am very disappointed in this new version. If I could return my license I would and search for a new product.

I am on Windows, using Captivate 2019 & publishing to our organization’s LMS, HealthStream. Here is the issue I am having with an assessment ( I have included screenshots of the settings in Captivate which I hope will be helpful) …I set the pass/fail option in Captivate to 70%. When a user takes the quiz and scores 85%, the LMS reports the score as 70% instead of the actual score of 85%. My client is wondering why his assessment is not available yet, so help will be greatly appreciated!  

Hi all - in Captivate Classic I was able to shorten my mouse length to 1 second and apply to all slides.  I cannot work out how to do this in the All New Captivate which is a nuisance.  Does anyone know if this is possible?  I asked ChatGBT but it could only give me answers from old Captivate which was no help.   Thank you

Hi all, I'm working on a project and everything looks fine in design mode, but when I preview the introduction page on my project, there's a random template design above. I could really use your help! 

Hi, I was just working in Captivate 9 and for some reason my hyperlink option stopped showing. See screenshot.The icons are not visible any more. Just a few minutes ago I used it to make a mailto link on a slide and added a new slide to do the same and it stopped working.Does anybody know a solution for this? I restarted my computer but it didn't help.Best regards,Dick

Having the same issue addressed here: https://forums.adobe.com/thread/2511645 when I launch the software and choose Video Demo the software crashes instantly.   Have deleted my preferences, run as administrator, no difference program cannot be used (or purchased) as a result.   Sincerely,   Jay Lepore (PII removed by moderator)    

I'm using Captivate 12 the latest available build. Perhaps I'm looking at this the wrong way, but I would expect to be able to play an audio file when a flip card is clicked and that does not appear to be possible.  The interactions button is grayed out when I try to attach an audio file.  Likewise, at the slide interaction level, when I hover my mouse over the interactions icon, I see the "cancel" symbol. I've tried creating an interaction that would play the audio file from the block that holds the information, from the card itself, to the image on the card, to the icon that you click on to flip the card over. No matter what I get the grayed out and unavailable interactions icon. Any ideas? Thank you!

HiI have a script (Thank u Stagprime) that works great when placed directly on the button.When added into advanced action its not working?Is this a bug or do I need to tweek the script?var frameStart;function playProject() {if (cpInfoCurrentFrame < 40) {// If the frame number is lower than 40, play the project as normalcpCmndGotoFrameAndResume = cpInfoCurrentFrame;} else {// If the frame number is 25 or higher, play the project backwards and stop at frame 40setTimeout(function() {if (cpInfoCurrentFrame > 40) {cpCmndGotoFrame = cpInfoCurrentFrame - 1;playProject();}}, 30);}}// Capture the starting framevar frameStart = cpInfoCurrentFrame;// Call the function to play the project based on the frame numberplayProject();

I have recorded a Video Demo including system audio.Now I need to add a small audio file in this video, to start after a certain time (the audio file is only 15 seconds and must start after 10 minutes).Is this possible somehow (Captivate 9)?

Hello,When the user clicks on a button, it simply assigns a variable that I've created with 2.5.It works fine. But when the user exits the course and then reenters (on moodle), the variable just shows 2. I'm using Captivate 11 (2019).Any idea why this is happening?Thank you

I am trying to create an interaction where there are several images on a slide representing topics. I have different states of these images to clearly show when selected and visited. When the image is clicked, an interaction changes the state of a corresponding text box and also plays the audio file related to the text content.  Here is how I'd like this to work: Click on the image, see the text, hear the audio. Audio completes, image state changes to visited, a variable is updated to indicate completeness of this section, and what all sections are completed the Next button appears.  This doesn't quite work how I'd like it to. because if you click on IMG 1, listen to some audio and then click on another image right away before the audio is finished playing, you could blast through them all without really learning the material. I'm trying to figure out how to delay a next action by a certain interval so that the other IMGs won't become clickable until the audio

compatibility issue with SCORM 1.2 packages published in the New Captivate.We are unable to view courses on SABA Cloud (Cornerstone SBX) LMS that were created using the new Captivate. Instead, we just get a blank page at the beginning.Has anyone encountered this issue and found a solution?We tried publishing as SCORM 1.2, SCORM 2004 2nd and 3rd Editions and still get the same behaviour.