Questions

I cannot get past the screen that says "loading Adobe connect" on my new Windows 8 computer.  I have logged in successfully.  I have run their test and all 4 checks came back positive.  Any tips?

I deleted several meetings and did not realize that the recordings (with unique URLs) were connected. I lost the recordings and now I am wondering if there is a way to get them back. Thanks!

I have some questions about the managed services deployment option for Adobe Connect 9Does the AC9 A managed services deployment include the cost of running on AWS or do I have to purchase that separately?Can I upgrade from AC8 on premises to a managed deployment? Can it be merged with some on premises installs of Connect and/or Connect Edge for a customised install? Does it scale based on user demand or as a result of consultation between AC support and Client or not at all? Does it scale from simple install to clustered version by simple I mean 1 Connect, server and associated support servers kind of setup to a more robust setup involving edge servers and clustering? Can I modify the deployment or have it modified for me during the life of the deployment e.g. add SSO a few months after 1st deployment? Is there a minimum number of host licences that need to be purchased? Can I specify data location rules e.g. all data resides within EU datacentres? Can extra features like Events or Co

Hello, we are considering buying hosted Adobe Connect licenses and we would like to have all communication secured. When adding the SSL option will all the connections be tunneled over RTMPS?I've read here that all connection are transmitted unencrypted per default. In order to achieve encrypted connections over RTMPS all clients need to block the outgoing port 1935. Is this true? Is it possible to force RTMPS from the hosted admin console?Thanks & best regards

I am setting up a meeting for the first time on my new Adobe Connect account.  I have set the time zone in our administration account to Eastern Standard Time (GMT -5).I have set the meetign start time to 10:00 a.m.The Meeting Invitation in my Outlook calendar says the meeting starts at 1:00 p.m. .. 3 hours later than it should.Any suggestions as to how to remedy this?Russ Milland

It is possible to download adobe installer to install on my server and testing?As I can download the installer?

We have a hosted Adobe Connect account. We were notified that our hosted account would be upgraded to AC9 automatically on December 9th, but AC9 features are not enabled. What does our Administrator have to do to enable Adobe Connect 9 new features?

Is there a way to login using a Username that would not be an email ?  Like:  username: Joe  password: 1234Also, is there a way to provide a link that would contains the username and password (taken from a database) so a registered  participant would just require a click on a link to join a private room.ThanksAndré

I can't share my desktop in Adobe Connect with my new Retina Display Mac. The screen goes black. Help

Hi,I'm trying to convert the .deb package of Adobe Connect add-in to .rpm to install on RHEL, tryed with Alien, but does not work.Anyone knows why the Adobe, that always lauched your applications to most commons Linux packages versions, like: .rpm and .tar.gz, is packing this important add-in only in the Debian / Ubuntu format?Too many companies uses RHEL or SuSe Linux, the Debian / Ubuntu are very used in Academic environments, wherever...I'm waiting for a good suol to help me convert this package...Thanks by attention,Ricardo de Aquino Borges

I am Mike Brassil and I am a student.I want to know about adobe photo shop that for what purpose it is used and how can I save it on my desktop? Your valuable suggestions are needed.Thanks.

I am receiving this error when I try to start the audio in a Connect meeting room. This has never happened for this meeting room and prior to today, it has always worked fine. There are only 4 people in the meeting room and Intercall is our audio conferencing service. Any ideas as to why this would be happening? The error is below. I would have uploaded a screenshot of the error, but when I click the Insert Image button, a window pops up with nothing in it. Thanks for any help you can give with this.Unable to start audio conference for this meeting.

I have an Adobe username and password.  I'm trying to log into an adobe connect training video.  It says I have invalid user name and password.How do I fix it?

Is there any supported procedure or extension that allows connect 9 recordings to be in any format besides .flv either by post production processing procedures or via recommended 3rd party externsions.

Dear Adobe,This well-worn conversation seems to have been asked a few times before, and ignored a few times before, so you'll forgive me for re-opening it again.I downloaded the 64-bit debian package of your Adobe Connect add-in yesterday from Adobe's website. Here it is sitting on my local disk:$ ls ~/.shared/total 540108drwxrwxrwx 2 root     root          4096 2012-05-31 15:00 ./drwxr-xr-x 5 root     root          4096 2012-04-23 22:24 ../-rw-r--r-- 1 root     root     540016672 2012-05-27 00:03 temp.tar-rw-r--r-- 1 root     root       4026194 2012-05-30 22:51 ConnectAddin64.debI then installed the package. However, when I tried to join my meeting, before the "Connecting..." screen appears with the progress bar, a blank white page flashed very briefly saying "Adobe Co

What is difference in these two Reports:- Reports generated from the Reports  menu at the very top (Home ; Connect ; Meetings;  Reports ; Dashboard)  - Reports generated from My Meetings  --> <Meeting Information> --> ReportsThanks

Hi,I'm running Adobe Connect Desktop on Mac, and I've already one recordings in Zip.I would like to see this recording using the Adobe Connect Desktop offline function, the problem is that I can't find/define the folder where to put the Zip file.Can anyone help.Regards

In my Meeting Dashboard there is no data for "Most Active Meetings Over Last 30 Days" and "Most Participant Meetings Over Last 30 Days" even though I have had several meetings in the past few weeks. The dashboard is showing graphical data for "Most Viewed Recordings Over Last 30 Days" though. I have Adobe Connect 8.Any ideas why there is no data. Thanks.

When I get a flash update from Adobe, does that impact the Connect Add-In?  Does it need to update if it is sharing the Flash that was installed with the latest update?  I am trying to 'wrap' my head around what the Add-In really is....

I am having lockups with the latest Add-In on Connect 9 using Logitech's Pro9000 webcam using their latest W7 64-bit drivers.  Others have complained of the logitech 64-bit drivers in other apps as well.Anyone have a favorite camera for Connect 9?  I feel like I need to build a machine dedicated to Connect and don't use it for anything else, once I get it stable.  Surely it won't come to that.Are Macs well behaved in Connect as a host/presenter plaform?

Adobe Connect 8 attendee can not see breakout room layout, why?

I'm trying to find any definitive details on the aspect ratio and fps supported by Connect 9.  It is well documented for 8 that it was 640x480 at 20 fps.  Is that the same for 9?  Or has that improved?

During presentations using Adobe Connect we use audio bridge for presenters, and the attendees get audio over internet.We use Meetingone for the telephone connection.For the last two presentations we've had the audio bridge go down repeatedly (every 10-20 minutes), it reconnects but it takes 5-10 seconds usually, its disruptive, a hassle and of course creates apoor impression. Any ideas whats causing it or how to avoid it?Thanks

I have a user that is trying to get into a Adobe Connect Web Conference.  He has the URL, but when he goes to the site and tries to enter the conference he gets prompted to install the Adobe Connect Addin.  I install the addin (because he does not have Admin rights) and shut down IE then start it back up and he tries again.  Once again he gets a prompt to install the Addin.  I've tried to install the addin with IE shut down as well.  I check both the "Programs and Features" and the IE Manage Addins and Adobe Connect does not show in either place.  How can I get the addin to actually install.Thanks,Rodger

All of my previous meetings log me as a participant.All of my administrators are having this problem.  Even when creating new meetings, we can not log into and host the meeting.  We are being shown as "Hosts" in the participant permissions in the back-end, but can not log in and get assigned a host position.Please help,-Brad