Questions

[Resources List Model] Icons memory budget set to 100MB. how do I change icon memory.

Baking Issue Video while baking my highpoly mesh onto lowpoly some parts of my lowpoly mesh doesnt bake properly. like you can see on the video guard and rainguard isnt fully baked for some reasons and they are "ripped".

I get this Issue occassionally where substance painter just adds random grey patches when I bake models, I often fix it but I forget how to so I'm asking how.I've tried: exporting as an fbx and an obj filereunwrapping several times, with smart uv and regular unwrapremaking the faces that bug outmerging the model by distancetriple checking the uvs are not overlappingno other meshes are nearbyno uv islands are hiddenbelow is how the model looks in  Substance Painter vs BlenderHelp would be very appreciated! 

Hi Guys, "Substance painter version 11.0.3 build 4609Windows"I can't save the file with a different name, and when I try to bake one of the meshes, Painter crashes and closes.The last few days have been difficult, as this error has appeared several times, causing loss of work time. Please, does anyone know how to fix these bugs?" [EngineBitmapLoad] Failed to decode bitmap.resource://project3/Thickness Map from Mesh arms?version=835be7529d68e24a81ef441e01defdb3f672922e[Hdf5Archive] Archive 'file:///H:/Witch/Painter/Witch_1_5.spp' appears to be corrupted. Cannot read 'resources/835be7529d68e24a81ef441e01defdb3f672922e'[ResourceImage] Failed to load image content from file 'file:///H:/Witch/Painter/Witch_1_5.spp/resources/835be7529d68e24a81ef441e01defdb3f672922e'[EngineBitmapLoad] Failed to decode bitmap.resource://project3/Thickness Map from Mesh arms?version=835be7529d68e24a81ef441e01defdb3f672922e "

I exported textures but the output directory is empty. Here's the log-  [MapExporter] Could not save C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/Pumpkin 3D/pumpkin1_limbs_Height.png map: Couldn't open a device on file:///C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/Pumpkin 3D/pumpkin1_limbs_Height.png[IrayRenderer] Couldn't open a device on file:///C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/PR1.png[MapExporter] The input map 'Opacity' needed by the map 'pumpkin1_pumpkin_BaseColor' of the texture set 'pumpkin' isn't available because: 'Opacity' channel is missing in your texture set.[MapExporter] Could not save C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/Pumpkin 3D/pumpkin1_pumpkin_BaseColor.png map: Couldn't open a device on file:///C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/Pumpkin 3D/pumpkin1_pumpkin_BaseColor.png[MapExporter] Could not save C:/Users/Mohammed Ali/Desktop/New Project/Sculpts/Pumpkin 3D/pumpkin1_pumpkin_Roughness.png map: C

I followed all the steps, redeemed the code and everything but when I start Substance it asks be to buy it. I uninstalled, rebooted, nothing. 

I want to paint on a UV map using the paint tool.When using the paint tool, how can I prevent the painted areas from invading adjacent UV maps?Is there a way to select areas like in illustration software?

Hi, I am having an issue where Substance Painter 3D will freeze when launching on my tablet (working as a second monitor as well). It gets stuck on a white screen that looks like the following: Then I must close Substance Painter, uninstall and reinstall, or disconnect and reconnect my tablet to get it working again. I'm beginning to get annoyed with the tedium. I am running on Windows 11 and using a XP-Pen Pro 22E tablet for the second monitor. I do not have this problem on my personal station that operates off of windows 10 and an older Cintiq 22 as the second monitor.I have tried updating every single driver and trying every older version of substance painter available. I am not sure what else is left to do. If there is a solution to this problem, I'd be happy to hear it!

I'd like to know if there's a similar tool, as I sometimes paint by hand and I honestly need something to smooth the edges between each paint stroke

https://substance3d.adobe.com/education/I entered my email on this page and waited for a day but I never received an email.It wasn't in the spam folder either.When I tried to enter the same email again todayI got an "adobe UniqueID already exists" errorso I tried entering Proton's disposable email.However the email didn't arrive. How can I get emails? Is it faster to call customer service? 

The winning entry from October's challenge, by Narina Allakhverdian.    The new monthly challenge for the 3D Texture Artists group on LinkedIn is up! This month the model to texture is Stylized Mushroom 07, available for free this month on Substance 3D Assets.   You can find all pertinent info on the challenge thread in the LinkedIn group. Notably, the deadline to get those images in this month is on November 22.   And if you want more info on previous monthly challenges (most notably last month’s), we're starting to build our Behance post on the challenge a repository of images created so far.   Good luck!    

Hi,I just got Substance Painter to paint UDIM models, but this infuriating glitch won't let me. Whenever I import a UDIM texture set, it gives me the "failed to decode bitmap" error (in screenshot below), then the entire texture set dissapears from the project panel when I reopen the project. I tried all the solutions previously listed on this forum. Renaming and reformatting the textures doesn't solve the issue. The only solution that does work right now for some reason is to delete the UDIM tile denotation in the texture's name (e.g. renaming "Diffuse_1001" to just "Diffuse"). But then that completely negates the UDIM import for those textures, making the solution redundant. I've been stuck trying to figure out a viable solution to this glitch for a week now and I'm starting to think of dropping this program. Can anyone please help resolve this? Thanks(P.S. here is the attached error log as well).

Hi, When I try to load my project.spp file I recieive this error message: [Scene 3D] Unable to open file "".[Scene 3D] Failed to load 3D scene.Unable to open file "". Any help would be hugely appreciated, there's a lot of work in this one file. Thank you. 

I need them back quickly for a project which can only be done a new PC, the GPU on the last PC it was on broke.Support page said that as long as both accounts use the same email, I can retrieve the license key. I want to use those specific versions (2020 versions) so a trial is no option for me due to no backwards compatibility.I found an official download of that version but is only asks for Substance account and licence file.I have the licence keys already via the original emails.

First time using substance painter , a old version of substance painter and this is what i see in 2d view it show me only the front side and a color in the back side like the pictureAre all versions of substance painter similar ,Should I use a new version to see both sides or is something comon in substance painter , i have to export this texture to second life , any help will be appreciated

I had a longstanding subscription and gained lost of substance points. I occasioanlyl downladed stuff with them. Recently I realized my points and ability to get stuff was gone. This is highly upsetting for two reasons:1. I already paid for the points2. I can't afford a subscription to download stuff. And either way - I had SOOOOOO many points - now I would have to PAY for a LIMITED amount of points per months. What can be done?

Hello! This may be a dumb question. But, when I put my smart material on my mesh, it is really scaled up, so it looks really ridiculous. For reference, I'm trying to make planks of wood, and when I made the material it was all great and was the correct scale. But, when I placed it on my object, it was all HUGE and only showed like 4 huge planks. Thank you all so much in advance - A substance painter noob

I recently got verified for a 12 month student license for Substance 3D, and can't get it to work. I redeemed the code, but can't use substance without paying. When i try to use the code again, but it says that it's already been redeemed.

I applied for the free 12 month Student licence last year and wanted extend it, so I applied again and redeemed the code I got in my E-Mail. When I go in my Adobe Account, however, it still says that my license has been suspended and that I need to update my payment info to reactivate it. When I go to "redeem new code" it just sais that the code has already been used. Do I have to just add a payment method for it to work?  

Hi,I would like to make this texture material in Substance Sampler.Does anybody know how to make it?Than you.

I'm trying to import several .sbsar assets to my library, but regardless of importing them as alpha, basematerial, filter, generator, procedural, or texture, I get the "[Resource Import] ... cannot be imported as..." error. I feel like I'm doing something wrong, but there aren't any clear instructions on how to import these assets. This is one of the several assets. They're all stitches and seams like this one.https://substance3d.adobe.com/assets/allassets/428ec3393f0d1d58f556c304a467427d008a530e?assetType=substanceDecal&category=Soft%20Surfaces Substnace Painter 7.4.3Windows 10 21H1

Case scenario, Im doing an airplane panel, and I would like to make AO for the gauges, but the glass texture set will darken the result. Isnt it somewhere a simple tick does says, exclude glass from AO computation?

  Matthias Schmidt’s new Procedural Planetarium Signature Collection delivers a rich set of procedural planet materials – from icy moons to gas giants to ocean worlds – built for Substance 3D Assets. All materials of course incorporate modifiable parameters to allow it to fit your stellar needs, and node graphs are provided allowing you to study Matthias's expert approach to material creation.    In our new article, Procedural Planetarium: Matthias Schmidt on Filling the Night Sky, Matthias details the techniques he used to recreate layered atmospheres, emissive “civilization” masks, and more to create these astrological wonders, incorporating outstanding visuals and practical tips you can drop straight into your material workflows.   Take a look today! (Or, y'know, tomorrow.)  

Outstanding texturing work by Yufei Chen, for the October 2025 texturing challenge.   Each month the 3D Texture Artists group on LinkedIn runs a challenge: take that month's specified asset, and texture it as artfully you can. There are just two more days before the submission deadline for this month, on October 22 2025. But don't worry -- if you don't have time to get something ready for this month., the next challenge begins on November 1!   You can find the thread for this month's challenge on LinkedIn, right here. And the winner of this month's challenge will be announced on October 27, in the 3D Texture Artists group.   And to see what sort of work has already been created for these challenges, take a look at the Behance page we've just created as a sort of 'challenge repository'. We'll be keeping that updated as more and more submissions come in.   So, go nuts with the texturing -- and, as mentioned, the next challenge begins at the start of November!

  'Sup, folks? We've just published Beyond the Screen: How 3D Amplifies Real-world Design. Luxury leather goods designer Solange Sailler worked with the Substance 3D Assets team to explore how 3D tools can complement traditional craftsmanship—enhancing creativity, iteration, and communication while maintaining Solange's tactile, 'real-world' approach to design.   The 3D Assets team created a bunch of new models and materials to represent leather goods as part of this project—and, of course, all of the visuals in the project were textured with Substance 3D Painter. Those assets are available on Substance 3D Assets right now.    Enjoy!