Questions

I want to change the email in my Adobe acount, (actualize). I want to use the email which I use for two years in my different places. The Adobe system is telling me that this email alredy exist and I can't use it. WTF

Hello I am having a great deal of difficulty cancelling my acrobat pro account at 19.99 a month and going to basic?  Any ideas from this board And no I dont want to be chastised for posting this question on this board and not connecting to adobe support.  I did connect with adobe support and am still being billed and I think other subscribers should know the difficulties since it is a common theme.  

Hi AllI must change my payments references, but a phone number is needed in order to acess my page. Unfortunely, I change also my mobil phone number. So, when I try to acess my page the system replies a message saying "A message has been sent to your phone, but as I don't have anymore the old phone number I can't acess my page to change my payments references. How I can handle this?Many thanksStay safe.Antonio Pires

 bonjour, Madame, Monsieur,Je m'adresse à vous concernant une récente transaction sur votre site. J'ai effectué un achat le 28 oct. 2024 , mais j'ai annulé cette commande peu de temps après. Malgré l'annulation, le montant correspondant à cette transaction a été débité de mon compte bancaire.Voici les détails de la transaction : Montant de l'achat 29,88 CAD       Date de l'achat : 5nov. 2024 Numéro de commande : AB04885128585CCAJe suis très préoccupée par cette situation, car l'annulation aurait dû empêcher tout débit de mon compte. Je vous prie de vérifier rapidement cette erreur et de prendre les mesures nécessaires pour rectifier la situation.Ci-dessous, veuillez trouver une capture d'écran de la confirmation d'annulation que j'ai reçue de votre site.Je vous demande de rembourser immédiatement le montant correspondant sur mon compte, conformément à vos politiques et aux lois en vigueur. Merci de votre coopéra

Bonjour,Je suis la procédure de résiliation indiquée sur votre site mais rien ne fonctionne. Je précise je suis abonné depuis moins de 15 jours donc je peux encore résilier mon abonnement. Peut-être qu'Adobe va attendre que je dépasse ces 15 jours légaux pour m'aider ? Belle technique commerciale.

I opened a photography plan in 2021 using my personal email, but i then upgraded to creative cloud plan using my school email. 3 years later i noticed that i was still getting charge for the photography plan. Can i get a reimbursement for the photography plan? Adobe kept chrging me for a plan when i had upgarded from that plan. not fair.

Hi, how many Adobe codes can I redeem?

Hallo,ich habe Adobe Photoshop CS6 Windows Vollversion. Die Lizenz ist auf mich aktiviert. Ich würde diese gerne verkaufen und habe gelesen, dass die Lizenz übertragen werden kann. Ich selber habe jetzt das Abo. Unter Adobe finde ich: Holen Sie sich zuerst eine Fallnummer, um Verzögerungen bei der Verarbeitung des Formulars zur Lizenzübertragung zu vermeiden. Wenden Sie sich an uns, um eine Fallnummer zu erhalten.Ich finde aber keine Telefonnummer oder Emailadresse oder wo ich diese Fallnummer bekomme....????Ich habe noch keinen Käufer. Funktioniert das nur, wenn ich schon weiß, wer der Käufer ist?? Ich freue mich auf Antworten.  Viele liebe Grüße Claudia

I was wondering if plans have the option to add more devices? Like if we want to allow more than three devices to use the account at a time can you upgrade and pay more to allow for more than three people to use it at a time?

I forgot to cancel my free trial and my account was charged. How do I get a refund? I desperately need this money. 

Quria saber como solicitar reembolso ou devolução de um produto.Cancelei e queria devolução do dinheiro.

Hi,Could anyone please advise on the complaints process or contact for Adobe UK. I have been on chat with support with adobe since 6:30am and they have refused to give me any escalation process or contact regardless of several direct requests by myself! Adobe has taken almost £600 from my account without prior notice. When requested, they sent me an email which they state was sent to me at the start of March, however the amount also differs from that which was taken out of my account. I have also requested a copy of the chat history, but the represetative has failed to provide me with this. I'm based in the UK and am having to hold with the US call centre. But would prefer to speak to a UK representative. 

Lorsque j'essaie de m'abonner à Premiere pro, le message "Cet achat n'est pas pris en charge" s'affiche ainsi que "vous avez premiere pro plan".Je ne peux donc pas l'acheter... avez-vous déjà eu ce message ? Merci,Emilie

Wenn ich versuche die 7 Tage free trial zu starten erhalte ich immer eine Fehlermeldung bei der Auswahl der Zahlungsmethode. Wenn ich versuche mit PayPal zu zahlen kommt folgende Meldung:"Der PayPal-Service ist nicht verfügbar. Wähle eine andere Zahlungsweise." Bei anderen Zahlungsmethoden erhalte ich allerdings ebenfalls Fehlermeldungen.

Happening for several days now it wont allow me to change my plan.

I have been using Premiere Pro for a while now, and I've never heard of this "cancellation fee". I use this program for personal use when I create videos to share on youtube, and I certaintly do not have the budget to be fishing out $115 plus dollars for a cancellation. It's ironic that this is happening though. I currently can't afford to keep the program, and now they're asking for me to pay up in order to cancel. This practice has to be illegal. The point of a cancellation is so you can stop spending your hard earned money on something that you aren't using.

Od 10 miesięcy nie korzystam z adobe cloud. Aby nie zapłacić kary, postanowiłem kontynuować swoją roczną umowę. W dniu zakończenia umowy nie mogłem zmienić planu, ponieważ wyświetlił się komunikat, że jest to niemożliwe, ponieważ nie mam opłaconego konta (wcześniej groziło to ów karą). Zmuszony opłaciłem go ponownie, po czym wchodząc w zakłądkę "zakończ plan" ponownie wyświetla się mi komunikat o nowej jeszcze większej karze! Proszę o pomoc

HELLO I DELETED THE APP AND REINSTALLED IT I COULDNT LOG IN TO MY MEMBERSHIP I BOUGTH THE APP BY MISTAKE AND I PAID FEE CAN YOU HELP

Hi!! I made a payment yesterday, 04 November 2024, using my debit card. Does it take ruffles around the same time for it to reflect?

HiI just wanted to check out the adobe free trial version and i forgot to cancel my trial so it ended up asking for money because i was using my empty card and it has been 2 months asking me for money and i just relized that so i went to cancel my plan so it doesn't take anymore money but i can't, it says you i gotta pay first to be able to cancel it. I tried to contact customer services for almost 2  days but everytime they say "We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." and leave the chat. It is gonna take another fee 2 days later so i would appreciate if anyone helped me.

Hi, I was reading through community posts but could not find anything about how to get a refund from Adobe Cloud. Could you please help me with what steps I should take in order to have my money refunded back to me? Your help would be much appreciated.Thank you in advance and I look forward to your feedback. 

Adobe pro testperiod automatic renewal. I got a test period "for free", but forgot to cancel the plan. Suddenly I'm on a YEARLY plan, which I don't remember was written in the first offer (but probably was with very small letters 😞 I feel cheated, having to pay 50% for the rest of the year - not getting anything in return.

Hello, I use adobe premiere rush edit video monthly package 33,99try. But today from my bank account at 15:19 taken 956,40try from adobe. I contacted iPhone support and they said how this can be possible because adobe didn’t even sent apple payment recipt. And told me to contact you immediately. If we can’t solve together they will open case for fraud. I am attaching my bank document and want my money back. I believe adobe is one of the most trustworthy company I couldn’t believe what happened

Please help me, I have a paid for subscription.

My email address is linked to 2 Adobe accounts (idk how this is possible but it's the case). One of them has a license but the other don't, it's a problem. I tried to chat with the Adobe bot but at this point I just want to talk with an humain, how can I contact the Adobe support service ? Thanks