Questions

CUIDADO NUNCA ASSINA NADA COM A ADOLBE, ELA NÃO PERMITIRA QUE VOCE CANCELE SUA ASSINATURA. E ELHE COBRARA MESNALMENTE ATÉ O FIM DE SUA VIDA. ESCREVO EM PORTUGUES DO BRASIL.

Bonjour,  J'écris ici suite a un soucis quand aux frais de résiliations. En effet; je me vois dans l'obligation suite a des soucis financiers majeurs de résilier mon offre annuel. Ayant dépassé les délais me permettant d'y mettre fin sans frais d'annulation, je me retrouve dans une impasse. Je dois payer une certaine somme pour résillier la formule hors, je n'ai pas a disposition cette somme. De plus, il est évident que je ne pourrai pas non plus payer les prélèvements des mois à venir. Comment faire ?  Cordialement.  

Tengo una suscripción activa y no me deja utilizar mis herramientas. 

io vorrei il rimborso della quota annuale perché non sapevo di questo abbonamento

Chat box will not allow me to delete.

Hello!Back in april i got the test version of Illustrator and forgot to cancel it in time. So i had to pay 38,98€ for the next month which is really annoying but fine, it was my fault for failing to cancel it in time.Now i just checked my paypal and saw that i got charged the 38,98€ twice in april and another time in may, so 116,94€ in total, which for me is ALOT of money.I canceled the monthly subscribtion directly after getting charged the first time and there are no active subscribtions on my account, so what im a getting charged for?Im a student, so i really dont have just 116€ lying around to waste, so i really need to know if there is a mistake at hand or if im missing something, and if so what it is so i can cancel it immediately. Did this happen to anyone else? I need help, thanks in advance

Bonjour,  Je suis abonné aux produits Adobe CC photoshop, lightroom ... depuis 2015. J'ai renouvelé mon abonnement le 22/12/19 pour un an par un paiement en ligne par e-carte bleue (changement du moyen de paiement). J'ai cependant recu une relance par la suite et mes produits ne se sont toujours pas activé (bloqués sur les versions d'évaluation). Sur mon compte Adobe on me signale toujours que "Votre formule a expiré. Veuillez mettre à jour vos informations de paiement pour réactiver votre abonnement"alors que la e-carte bleue utilisée expire en mars 2020 et que, de plus, après vérification auprès de ma banque, le paiement a été débité (preuve de sa validité ...). J'ai essayé de résoudre le probleme par Chat, mais n'ai aucun correspondant en capacité de répondre à mes demandes. Pourriez vous me fournir le n° d'assistance téléphonique svp. En effet, étant considéré comme "non client", on ne me le fournit pas sur le site alors que c'est dans ce genre de situation

I have a student accoount and realised the price has increased by $20 when the price should be the same. However, this is not my main issue. My main issue is that when I get into my profile and want to see my plans or invoices, this field is completely empty. Is like if I don´t have a plan at all, when I literally received my last billed a couple of days ago. I can not contact Adobe Support since a message pops up saying to contact my uni. But my uni told me they have nothing to do with that since I´m the one who has a profile and is paying, so to contact Adobe. So basically I´m stucked and can not contact them. I found out about this because I just bought a new computer and when I tried to download my plan into the new computer, it was asking me to pay again (and yes, I deactivated my account on the old one). If someone can help me please or Adobe can you please contact me to resolve this issue.  

Hello, can you delete any accounts on this email [Personal information removed by moderator.] ? thank you in advance

I want to cancel my plan before the contract ends. Because when I signed up, I looked at it incorrectly. I don't think the contract is annual. Can I cancel without paying a fee?

Good morning, I started the free trial of audition, I didn't manage to use it correctly and I couldn't get the payment cancelled because my laptop was broken and I didn't knew the password of the account. I would like a refund of the 26,47€. Thanks,  

I am currently being charged monthly for a plan I cannot access.The email associated with the account is deactivated (it was a school email), and I can't remember the password. So currently I cannot log in (don't know the password) or reset the password (the link to do so is sent to a deactivated email).  The chat bot is not helping and it won't connect me to a live agent. Any tips on how to solve this?

Hola, me hicieron un cobro a mi tarjeta de un servicio que no pedí ¿qué puedo hacer?

Went to cancel my $20/month subscription that I no longer need, and learned that you're just a bunch of money grubbing scammers.  Now I will avoid using your products at all costs.  You're losing us one by one. 

想請問目前訂閱個人版只能給予2台電腦使用，想增加到10台電腦以上 ，需要怎麼選擇訂閱方案!

Quero meu reembolso 

ALGUIEN ME AYUDE!!QUIERO CANCELAR MI SUSCRIPCION Y ME ESTAN COBRANDO POR CANCELAR, ESTO ES UNA ESTAFA.

It says in my creative cloud account that "you do not have access to application management. You may need to request permission from your IT administrator to access the management of the My Mail applications <email removed-kglad   [Title edited for clarity by moderator]

I have cancelled the package durnig the free trial and got the cancellation confirmation email. However got charged for the 1st month within couple of days. Been trying to get in touch with customer support through their chat, then set for a call, never got the call but got an email saying the line got disconnected and the case is closed.  Case number: ADB-35012751-T8P5 Is there any email or person I can chat with? AI chat is not helpfull at all. TIA   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Hoy he recibido un cargo en mi tarjeta aunque  no tenga ningun plan activo ni configurada la tarjeta autirizada para los cobros.Solicito la devolucion inmediata.

11 Haziran 2024 tarihinde y***********@gmaail.com adresiyle kayıt oldum ancak böyle bir e-posta adresi yok. E-posta uzantısını yanlış girdim. Şu anda şifre değiştirmek için kod istiyor ancak böyle bir mail olmadığı için kodu alamıyorum ve hesabıma giriş yapamıyorum, uygulamaları kullanamıyorum. Yardım edebilir misin?

@AdobeCare Hi, I canceled my After Effects free trial but was still charged. The automated responses aren’t helping. Can you assist me with a refund? Thank you!

J'ai résilier mon abonnement gratuit bien avant les 14jours, presque un mois plus tard je remarque je suis débitéeImpossible de parler à un humain puisque je n'ai plus d'abonnement.Quelle galère !

Hi everyone,I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $114,95 for a monthly subscription. I would like to request a refund for this charge.I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.I am a student, and I am on a tight budget. I cannot afford to pay $114,95 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.Thank you for your time and consideration.Sincerely, Hong Anh

Hola, quiero comprar un plan de estudiantes, pero me aparece un fallo y no me deja hacerlo, he puesto todos mis datos correctamentes e incluso probé con otras tarjetas, pero ninguna funciona y no es fallo de las tarjetas ya que SÍ he podido hacer otras compras con estas mismas, ayuda por favor