Questions

Hi! I am Ditjon, and I am struggling with Adobe payment plans! I cancelled the default plan (the one which pays monthly), and then I got an offer to got this another month for free. I accepted the offer, but then I accidentally cancelled it also! I wanted to not pay form Oct 27 so I wanted it to expire in Oct 27, and it writes the same at my account but it is saying "You cancelled this plan", which for me meant that I will pay more.I got two questionos:1. According to what I've done will my account expire on Oct 27 or no?2. How can I manage the plan again because it isn't showing the button anymore?If you can help me, thanks a lot! 

如題我2023年7月購買了Adobe Creative Cloud計畫一年份(已付費)開始後超過14天，後來確定沒用到了。也已經於2023年8月中申請取消計畫，請問還會退款嗎？如果會，那會是如何退款？按比例退？如果不會，我認為是不合理的。(在網站上也沒看到不會退費的說明)

Kindly check on my refund.The purchase was done mistakenly and I have been requesting since then .Thanks

I am being charged for the monthly subscription to McAfee SafeConnect. McAfee say they cannot change my renewal options etc. The service is linked via Adobe apparently. So far adobe specialist are of no help either. Please help, I can't believe money is moving and these two business are lost at how to touch it.

I have been unable to install this software because my computer has so little RAM. Can you help me cancel this purchase contract?

HI, my question is this, I work 100% remotely and full time employed to company "X"I have my own personal plan with Adobe, can I use it to produce work for company "X", or MUST I wait for company "X" to provide me with their license? More precisely, does Adobe allow me to use my privet plan for professional work for my employer, company "X"? Thanks for any help you guys can provide me with.

I had a full creative cloud subscription through my employer.I'm switching to freelance so I refreshed my personal account and subscribed to the Photography plan of Adobe. (I only need photoshop basically, and this is the best option)I logged out and logged into my new account both in Creative Cloud and in Photoshop. I was hoping that it will recognized that Photoshop is already installed on my PC but it didn't. It's not listed in my creative cloud app as installed, and when I open photoshop it keeps me on the 7 days trial.Is there a way to keep this version of photoshop with my new subscription?

Hola, alguien sabe por qué no puedo pasarme al estudiante? Comencé la sub sin serlo, pero ahora estudio un máster y me gustaría cambiar el plan, es posible? Gracias de antemano, saludos

Hello everyone, I am currently based in France, and I am interested in purchasing the Adobe suite on an annual subscription, particularly taking advantage of the current 20% discount. However, I am planning to move to Canada in January 2024 for a period of two years. I would like to know if I will be able to continue using my Adobe subscription once I'm settled in Canada, or if I will need to get a new one. Specifically, I am considering subscribing to the annual plan with monthly payments. Will this subscription be transferable to Canada without any issues, and how can I ensure that I can continue using Adobe services without interruption after my move? I appreciate any help and advice on this matter in advance. Sincerely,Margault Message en Français pour les Francophone qui pourraient me lire : Bonjour à tous, Je suis actuellement basé en France et je suis intéressé par l'achat de la suite Adobe en abonnement annuel et paiement mensuel, notamment en

Hello!I've started a free trial and forgot to cancel it after 7 days. I've cancelled it today (1 day after free trial) and I've read that if I cancel the subscription in first 14 days I'll get a refund. Today I got a message from my bank, that Adobe wants to charge me for this first month, but I don't have enough money on my account. I can't contact Adobe (chatbox won't help and there's no way to talk to real people) with this problem. I was wondering if cancellation of subscription in the first 14 days gives me a refund, maybe if I won't get charged (because of lack of money on my account) the system will know that there's no refund to be made and it will all be clear. I won't have the money to eventually spend on that till next month, so I was wondering how to deal with this problem. Do I wait this month, then my account gets charged and I later get a refund? 

I recently got the free trial of the full Adobe pack, with the student reduction fee, solely because I needed a version of Photoshop that was not cracked for an exam. I obviously understand that the cancellation period is 2-weeks, as it should be, but I missed the deadline. Adobe simply took money off my card and I got NO notification whatsoever. Not on my email, not on my phone, nowhere. About 3 weeks after, I was looking for ways to cancel it and was truly appaled to find out that if I want to cancel it, I now have to pay half of the fee for the months I've left of the 1-year subscription, which is a couple hundred dollars. Personally, I find it disappointing. I've had colleagues with the same issue. Is there any way to get a refund? Or else I'm paying 20€/month for the rest of the year when I don't even need the pack anymore.  Thank you. 

Hello.Could you please cancel my plan?Because I try cancle my plan but there's not working.Thank you.

My company has a number of Acrobat licenses for our users, all of which are registered to the individual email address of the IT person who installed them. These range back to perpetual licenses for 2017 and 2020 Pro, but also include a recently acquired DC lisense. Is there any way to manage all of the company's licenses centrally and distribute them to specific individual users, rather than the current setup?

Hola, alguien sabe como cancelar un plan de escuelas y universidades? Ya intente de todo y no me sale por ningun lado la opcion para cancelar mi plan. ya contacte a adobe y me dan las mismas respuestas de siempre! por favor ayudenme.

I downloded free trial Adobe Ilustrator and after 3 or 4 days cancelled the free trial. I remember throughly going through all of the steps to cancel it and it was definitley done and this morning I found a charge on my account for the `Ilustrator and when I checked the Ilustrator the account was there as if I never cancelled it. So I cancelled it all again, but I am concerned that they will just pretend that I did not and charge me again next month. I feel very much befrauded. Their custummer service is none existant, no live human to talk to, so I have basicall been robbed off money they had no right to take. 

I had a free trial which, without my knowledge, was not cancelled. I was wondering if I can get a refund as my adobe subscription was not intentional nor was I able to use the total 30 days, as I did a month-month student plan.   

Buen Día, Adquiri una licencia por 1 año de todos los productos de Adobe y descargue Creatice cloud Version 5.11.0.200 para utilizar todas las aplicaciones disponibles, pero al abrir cualquier de ellas me sale un error que dice "No podemos verificar el estado de su suscripción.", esta es una licnecia paga por 1 año como dije, utilizo Macbook Pro con Ventura 13.5, he desactivado la hora y fecha automatica como dice en los foros de la comunidad pero el problema persiste. No encuentro la forma de utilzar los servicios de Adobe Solicito su ayuda inmediata, Gracias...        

I canceled my subscription 2 days before payment. but I moved my money to another bank account in case if it wouldn't cancel. and today i got message from bank that payment failed because i didn't have enough money. so it tried to buy 1 month plan. how can i remove my card or cancel payment. if i transfer my money back it will pay automatically

Hi,I am a high school student and I was given an account that gives me access to all of Adobe's apps, I was just trying to use Photoshop and adobe after effects and it was telling me that my access has expired. Even though I should have access to it until I finish high school, what should I do and how do fix this issue? I have tried signing out and back in and I have tried uninstalling and reinstalling, I am on an iMac with Catalina installed. This is happening on both the iMac and MacBook pro.Thank you

Hi, I recently switched to PayPal as payment method. Can't find any option to edit the billing address in account settings! Clicking on edit payment method only redirects me to PayPal where I can just pick the funds source and nothing else.Thanks

Hi, I was billed from Adobe even though I cancelled my free trial on the day that I started it. I did get a confirmation email and my account says that I do not have any active plans. Moreover, there are no invoice in my account to confirm this transaction but the money was taken out of my bank account by ADOBE PHOTOGRAPHY TRIAL Dublin 000IE. I would like to get a refund.

your website doesn't accept my visa Debit card.

Hi @allWie kann ich herausfinden, seit wann mein Adobe-Konto besteht?Gibt es diese Möglichkeit? LGS

Bonjour, Je vous contacte concernant mon forfait Adode. Actuellement je bénéficie du forfait Tout Creative Cloud 100 Go à 62,47/mois.Ma situation professionnelle allant évoluée au 1 er septembre (je rentre à faculté et vais bénéficier du statut d'étudiante, certificat de scolarité déjà acquis), j'aimerais savoir si vous pouvez directement effectuer la modification (basculer sur l'offre Creative Cloud pour les étudiants à 19,50€/mois) ? J'ai cherché mais en vain. Je ne sais pas comment effectuer ce changement sans qu'il y est une interruption dans l'utilisation des logiciels et/ou de perte de données. De plus, je souhaitais savoir si, il est possbile de modifier la date de prélèvement du forfait svp ? En vous remerciant,Natacha

Hello, I have subscribed for Adobe pack with every app and it works well. I have payed everything (for the whole year) and I'm using my apps. But when I open Adobe Cloud Desktop App it shows me that there is an issue with my payment details and to update payment information. Why? I have already payed for a pack and my card is still valid. It alo has been showing me that when I enter the Adobe web page but it has stopped to show it. It only left in app. Also I can't see my Adobe Account page, there's only blank page.