Questions

After installing Creative Cloud I found the folder "AdobeGCInfo" containing the file "ConsentRecord" in my document folder. Do I have to keep this on the computer?       fter

Today when I opened Photoshop, I suddenly received a warning message saying that Photoshop could not communicate with Creative Cloud Desktop. Later, I launched Creative Cloud as an administrator, and then I was able to open Photoshop. What happened?

Desde que se actualizo mi pc no me deja abrir ningun programa de adobe , como lo soluciono?

Has anyone else recently bought an Asus product advertising 3 months of Creative Cloud? In the past, Asus used to send a redemption code (I thought). Now, they send a unique url that goes to an Adobe site https://www.adobepartneroffer.com/ (the unique url suffix has been removed). This url is sent only after Asus verifies you meet the requirements for the 3 month redemption. The site allows you to choose from a variety of different apps or the Creative Cloud Pro. When I click the 'Select' button for the CC option, the screen darkens a bit and a spinning whell appears like it's trying to generate the code for that product. However it comes back everytime with the following error: APO Codes not available for this Product.  This is clearly a problem with Adobe, not Asus. If change anything about the url, it won't show the available options to choose from. Since the Creative Cloud option does show when I use the full url, Adobe should generate the code without that erro

Hi everyone,I'm trying to use the Text-Based Editing feature to bulk delete pauses in my timeline, but the "Delete" (trash can) button remains greyed out/disabled, no matter what I do.Here is what I have tried so far:I clicked the "Filter" icon and selected "Pauses" (I am not manually typing "Pauses" in the search bar).I made sure no text is selected/highlighted in blue in the transcript window.I tried adjusting the "Minimum pause duration" in the search settings.I attempted to use "Re-transcribe sequence" to ensure the panel is reading the active sequence and not the source clip.Despite this, the button stays disabled. It seems like the Transcript panel might be stuck viewing the Source Clip data instead of the Sequence data, or it's simply not refreshing the selection.Has anyone encountered this bug? Is there a specific way to force the panel to switch focus to the Sequence so I can edit/delete the pauses?Thanks in advance.

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

Dear Adobe Community
I’m hoping you can help and advise me with the question of which program to use?
 I have tried looking up this question/dilemma on the internet but got completely bamboozled but all the different answer, opinion and possibilities.At the moment I subscribe to Lightroom Classic and Photoshop. The program has to work on a new MAC computer and hopefully interact work with Lightroom Classic and Photoshop. For my work as an artist (Painting and Sculpting). I have been collecting using ‘inspirational reference catalogs’ for my work.Recently I have collected about 70,000+ photos of - light, colour, texture and mark making. With these photos I’m hoping to make a film of some description . What I’m thinking for a possible solution is the way an old fashioned animation cartoon is assembled the individual frames/cells/photos joined together to make a film. I need a program that’s relatively straightforward forward to learn and use but not basic in the creative possibiliti

I have tried contacting support and all still I am unable to upgrade to beta, is there any way I could get that do I have to email the team and ask for support?It is showing illustrator under pre release but not after effectsPlease help if anyone knows the solution 

I want to install the apps on an external drive. Whenever i try to select it, the error message "unable to install to a removeable drive" appears.  How do I change this? 

Hi, my Adobe Cloud won't load (taking longer than usual stuff) when the Windows 11 Domain Firewall is enabled. Has anyone experienced this before? What should I do to get the Cloud to work with Windows Firewall?

Yesterday, Nov. 30, I tried to do a generative fill. I created a 1024x1024 selection, typed a prompt and clicked 'GO'. This resulted in a message saying I did not have enough credits to complete the function and maybe I should upgrade my plan. As with most folks, I've been experimenting to try to understand how all these features work; maybe I've used all my credits. Maybe it will reset tomorrow.So I open Creative Cloud today, Dec. 1, and find the link to see my credit balance. It tells me I have 240/250 credits and that it will reset on Dec. 11. I don't understand this:a) Yesterday I had NO CREDITS (or "insufficient")b) Today I have 240/250, having performed NO edits or Gen AI functions.c) I'm informed it will reset on Dec. 11. a+b kind of makes sense, but why am I "missing" 10 creditsa+c makes sense since I think my annual renewal date is the 11th of the month.a+b+c makes no sense to me.(I installed a PS update today, if that affects this in any way. ) Can someone help

How Do I Edit These By Resizing And Changing The Text?

I purchased a creative cloud subscription last year, and it's about to run out. It was also a student account and I have graduated in the time since I bought it. Rather than add new payment info to pay monthly, I would like to purchase a new yearly subscription. The adobe store will not allow me to make the purchase because I already have a plan. In my account into it is not giving me the option to change my plan, I only have the option to cancel it. Would it be best to cancel my current plan and buy a new one, and would I be able to do it with the same email?

O app está me pedindo assinatura de um plano que não consigo fazer porque já tenho um plano assinado. Não sei o que pode estar acontecendo.

Hello everyone! Today I downloaded Creative Cloud Pro. I have downloaded Illustrator, InDesign and Photoshop. The Creative Cloud app was first in Nederlands (Dutch). I just switched it to Englih.  My Question:How do I download my Creative Cloud app's in English language?Right now everything is in Dutch. 😞  - My Apple OS is in Dutch. - I live in The Netherlands- But I need Adobe programs to be in English How can I do this? Do I have to unstall and reinstall? I didn't see anywhere to choose my lanuage before I downloaded. It automatically downloaded the Dutch version. Or do I have to reinstall my Apple OS to English first?  Thank you very much!- Jennifer  

I used to have an account through my school and then I got rid of the subscription and started a new account for full personal use. The issue that is now happening is that while I can log into the browser with the new account I cannot get the old account to stop pulling up when I try to use the apps. the new one may be logged into on the browser but when I click the open cloud app it opens the old account. Super weird and haven't run into this issue before. Any help would be fantastic. 

Bonjour,j'utilisais auparavant Illustrator sur une tablette. J'ai dû changer d'ordinateur et je suis passée sur PC. Seulement mon compte Adobe ne me propose plus que des applis tablette, je n'arrive pas à changer pour une configuration PC. Quelqu'un sait-il comment faire?Merci

Adobe error: 206 "Server disconnection" fix   This article explains HOW to fix this and WHY this error occurs. The fix is aimed at Windows (Win10) users, which tried ALL official- and community troubleshootings but none of them worked.   Issue: Adobe is NOT able to connect to its' servers, either in the creative cloud, during log-in or log-out, during startup of an Adobe product.   Result: You are not able to open, un-/install products, sign in/out.   Cause: (according to official Adobe troubleshooting) faulty firewall settings - but this is almost never the case. Real causes m̀ight be: Adobe-IP addresses blocked by network, proxy-settings that block Adobe access, Adobe-IP addresses on a local host blacklist.   You can read the TL;DR directly, or head over to the "Identify the issue" section.     TL;DR   the quick fix: Open the "hosts" file on Windows10 with a text editor (like windows notepad, microsoft word, etc.) under this path:  C:

This year my Intel Imac (really powerfull) started slowing down (adobe only). Ok, it was time to change.I just bought the Mac MINI M4Pro. And yes, it is fast. But my mac is too hot in my first day. I quit the CC app and now it is normal. I dont have any app opened. I is using a lot of memory. I am also facing bugs running Design (It crashes). And the installed apps does not show in LaunchPad (AI, PS, IN).Tested in m1 Imac, with Tahoe. Now i am using Sequoia. So it is not the OS.Come on Adobe. These apps didn`t change that much in the past 10 years. The core is the same, answer the machines are 10X faster. Same files are running smoothly in Affinite in my 2015 Imac.Something is wrong.

OS version: Windows 11 22H2, using Microsoft Edge (v142.x), Creative Cloud (v6.8x)Launching and signing in to the Creative Cloud desktop app works. Signing in to Creative Cloud via the browser also works.However, when I click “Open Creative Cloud app” from the Adobe Fonts menu, an error message appears.I have tried using Adobe Cleaner, reinstalling, and restarting multiple times, but the app still does not launch. I believe I have allowed the endpoints specified by Adobe, but the app still does not start. Please tell me how to resolve this issue. ■error messge「“The Creative Cloud app could not be launched. To manage fonts, open the app and sign in.”」（I am already logged in to both the browser and the Creative Cloud desktop app） ■Adobe fonts menu

For some reason, when I put in a filter or a gradient, there's these weird lines that appear and it messes with how I want certian images to look. I tried going through all of my settings, but nothing seems to fix this. Can anyone help me? I'll attach the screenshots to show what I mean.

Hola! No puedo reparar Creative Cloud, ni desinstalarlo, aparecen mensajes de error y no puedo solucionarlo. Tengo Imac M4 16gb.Me ayudan?Gracias!

My account have been suspended supposely for ''SPAM''. And To me it's false and unjustified . I just want to publish my creation here, to use it as a portfolio. My account as been suspended, I reveived an email from adobe and says ''Policy violation : SPAM'' with out explaining anyting. There's no way to contact any help center... so I'm stuck in a dead end. Is there any way to contact Adobe to have an explination...

Anyone able to point me in the correct direction, I'm on 6.8.0.821 in creative cloud on both my mac and windows yet I'm still missing the 15.0 update. Highest I can go up to is 14.5.1. Almost like I'm stuck on 14.5.1Any help would be great! Thanks!

And gives error with "This took longer then usual .....". This happens since yesteday on both on my machines. It may be linked with login incidend for EMEA reported on status.adobe.com, but that is closed now and my problem still persist.